The elevator
FAIN Belgium (The Elevator) is a Belgium-based elevator service company providing maintenance, modernization, and installation across all brands, maintaining 18,000+ elevators via 280+ professionals and 7 regional offices, and serving as the exclusive Hyundai Elevator distributor in Belgium.
- Company typePrivate
- Founded2003
- HeadquartersEke, Belgium
- Headcount51–100
- GTM typeB2B
- OfferingServices
What The elevator does
FAIN Belgium, operating under the brand "The Elevator" and legally registered as FAIN ASCENSORES S.A., is a Belgium-based elevator service company providing maintenance, modernization, and new installation services across all elevator brands and models. The company was formed through the merger of three historical Belgian elevator firms — De Lift (Flanders), LiftInc (Brussels), and FAIN Belgique (Wallonia) — and now operates under the FAIN Group umbrella with 280+ professionals and 18,000+ elevators under maintenance contracts, supported by 7 regional offices spanning Flanders, Wallonia, and Brussels.
The company operates a two-tier product portfolio: its proprietary ION electric elevator line (including ION, ION Solar, and ION Green variants) for standard residential, commercial, and office installations, and Hyundai Elevator products for high-speed and specialized applications (hospitals, shopping centers, special projects) where FAIN Belgium holds exclusive distribution and installer rights in Belgium. Service delivery is supported by a Digital Client Portal providing customers transparent access to equipment status, technician visit reports, photos, and restart notifications following repairs.
The business model combines three revenue streams: recurring maintenance contracts (the largest and most stable component), one-time new elevator installations, and professional modernization services including full system replacement. The go-to-market is B2B enterprise field sales targeting three primary segments — condominium syndic/property managers, real estate developers, and general contractors/architects — with customer acquisition through direct website inquiries, dedicated regional phone lines, and a 24/7 breakdown response hotline (0800 204 04). Pricing is quote-based, structured around multi-year standard or customized contracts tailored to building type, elevator model, and service scope.
The elevator firmographics
Firmographics- Name
- The elevator
- Legal name
- FAIN ASCENSORES S.A.
- Website
- https://delift.be
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FAIN Belgium (The Elevator) is a Belgium-based elevator service company providing maintenance, modernization, and installation across all brands, maintaining 18,000+ elevators via 280+ professionals and 7 regional offices, and serving as the exclusive Hyundai Elevator distributor in Belgium.
- Ownership category
- akta.pro rank
The elevator industry classification
Industry- Product category
- Elevator Services and Installation
- NAICS
- Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (8113), Elevator and Moving Stairway Manufacturing (333921)
- akta.pro primary industry
- Passenger Elevator Service & Maintenance (BPABAIAA)
- akta.pro secondary industries
- Elevator Modernization & Retrofit (Controllers, Drives, Door Systems) (BPABAIAE), Elevator, Escalator & Lift Maintenance (IMAIABAF), Elevator, Escalator & Vertical Transportation Installation/Service (IMAFALAI)
Keywords
Where The elevator is headquartered
LocationHeadquarters
- HQ city
- Eke
- HQ country
- Belgium
- HQ region
- Europe
Offices1 record
Markets served
The elevator business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Maintenance Contracts: Recurring maintenance contracts for elevators of all brands, providing preventive maintenance, rapid response repairs, and compliance services. Contracts can be standard or customized.
- New Elevator Installation: One-time installation of new elevators including the company's own ION product line and Hyundai high-speed elevators for residential, commercial, and institutional buildings.
- Modernization Services: Modernization and complete replacement of existing elevator installations, including cabin upgrades, control system modernization, and compliance updates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom-tailored pricing based on building type, elevator model, and service scope |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
The elevator product offering
Product offeringCore offering
The company provides multi-brand elevator maintenance, repair, and modernization services across Belgium, alongside new elevator installation. It sells its own ION electric elevator product line (ION, ION Solar, ION Green) and serves as the exclusive Belgian distributor and installer of Hyundai Elevator for high-speed and specialized projects. Services are backed by 280+ professionals, 18,000+ elevators under maintenance, and 7 regional offices with 24/7 emergency support.
Product overview
FAIN Belgium offers a comprehensive elevator portfolio comprising two main product lines: the proprietary ION electric elevator family (including ION, ION Solar, and ION Green models) for standard installations, and premium Hyundai Elevator products for high-speed applications and specialized projects such as hospitals and shopping centers. The company provides end-to-end services including maintenance (multi-brand support for all makes and models), modernization, and new installations across all building types. The ION line serves standard residential, commercial, and office elevator needs, while Hyundai covers high-performance requirements and complex projects.
Differentiator
Problem solved
Functional benefit
Brands
- ION: Company's own elevator product line including ION Solar, ION Green, and ION models for standard elevator installations.
- Hyundai Elevator
Products and services
- Elevator Maintenance Contracts Recurring preventive maintenance and rapid-response repair services for elevators of all brands and models across Belgium, offered via standard or customized contracts. Targeted at property managers, syndicates of co-ownership, building owners, and real estate operators needing safety compliance and reduced breakdown risk.
- Elevator Modernization Services Custom modernization and full replacement of existing elevator installations, including cabin upgrades, control system modernization, regulatory compliance updates, and aesthetic improvements. Designed for property owners and managers seeking to extend equipment life and meet current standards.
- New Elevator Installation (New Construction) End-to-end installation of elevators in new residential, commercial, office, and institutional buildings, offering short delivery times and tailored solutions. Serves general contractors, architects, and real estate developers.
- ION Electric Elevator Standard proprietary electric elevator from the company's ION product line, offered for new installations in residential, commercial, and office buildings.
- ION Solar Electric Elevator Solar-powered electric elevator from the ION product line, designed for energy-efficient vertical transportation in residential, commercial, and office buildings.
- ION Green Electric Elevator Eco-friendly electric elevator from the ION product line with a focus on sustainable and environmentally conscious design for new building installations.
- Hyundai Elevator (Exclusive Distribution) Exclusive distribution and installation of Hyundai Elevator brand in Belgium, including high-speed elevators and specialized applications for hospitals, shopping centers, and special projects.
Quantifiable outcome
- 18,000+ elevators maintained across Belgium
- +1 more outcomes
Companies that use The elevator
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
The elevator technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
The elevator partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Hyundai ElevatorcoreFAIN Belgium is the exclusive distributor and installer of Hyundai Elevator brand in Belgium. This partnership provides access to high-speed elevators, special project solutions, hospital elevators, and shopping center elevators. The arrangement covers the full range of Hyundai elevators and escalators for the Belgian market.
Scale indicators4 records
Recent moves1 record
The elevator competitors and assessment
Company assessmentEmerging players
- Aritco: Swedish home lift and platform lift manufacturer with growing European distribution. Tangentially comparable to FAIN Belgium's residential and accessibility offerings (HSABAJAD category), but focused on a narrower use case.
- Cibes Lift Group: Swedish manufacturer specializing in low-rise lifts, platform lifts, and accessibility solutions. Overlaps with FAIN Belgium in niche modernization and accessibility segments in Belgium, though it does not compete in the full passenger elevator maintenance market.
Direct peers
- KONE: Global elevator and escalator manufacturer with extensive service operations across Belgium. Competes directly with FAIN Belgium in multi-brand maintenance and new installation contracts, particularly in commercial and residential segments where both are present.
- Schindler Group: Swiss-based elevator and escalator company with active operations in Belgium. Competes with FAIN Belgium across service contracts, modernization projects, and new installations, particularly in commercial and high-rise segments.
- Otis Worldwide: World's largest elevator company with a Belgian service footprint. Competes head-to-head with FAIN Belgium for maintenance renewals on Otis-installed equipment and for new installation projects, leveraging proprietary remote-monitoring and parts network.
- TK Elevator (ThyssenKrupp): Major elevator and escalator supplier with Belgian operations. Direct competitor in service, modernization, and new-installation contracts across commercial and residential buildings, sharing the same multi-brand maintenance positioning.
Others
- Hyundai Elevator: Korean elevator OEM with which FAIN Belgium holds an exclusive distribution partnership in Belgium. Included as an ecosystem participant/partner rather than a direct competitor; its product roadmap and Belgian strategy directly shape FAIN Belgium's premium-segment access.
Broad incumbents
- Mitsubishi Electric (Elevator & Escalator Division): Japanese elevator OEM with European presence. Competes with FAIN Belgium for premium new-installation and modernization contracts and offers in-house service for its own installed base, though its Belgian service density is more limited than the top four majors.
Regional players
- Stannah Lifts: UK-based independent elevator and stairlift manufacturer/service provider with limited Belgian market share. Comparable business model and multi-segment offering, but primarily British and Irish in geographic focus.
- Cargotec / MacGregor (or comparable Belgian lift integrator): Specialty lift and material-handling integrators present in Belgium that compete for niche industrial and freight elevator service work. Tangentially comparable in service business model but with narrower product focus.
Market position
Strengths4 records
Weaknesses4 records
Key risks6 records
Key highlights7 records
Customer concentration
The elevator social profiles
Digital presenceThe elevator financial estimates
Financial estimateRevenue estimate
Valuation estimate
The elevator leadership team
Management profileNumber of profiles
The elevator funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The elevator M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The elevator
What does The elevator do?
The company provides multi-brand elevator maintenance, repair, and modernization services across Belgium, alongside new elevator installation. It sells its own ION electric elevator product line (ION, ION Solar, ION Green) and serves as the exclusive Belgian distributor and installer of Hyundai Elevator for high-speed and specialized projects. Services are backed by 280+ professionals, 18,000+ elevators under maintenance, and 7 regional offices with 24/7 emergency support.
Is The elevator a public or private company?
The elevator is a private company. It is classified as corporate owned and is currently operating.
When was The elevator founded?
The elevator was founded in 2003. It employs 51 to 100 people.
Where is The elevator based?
The elevator is headquartered in Eke, Belgium, in the Europe region.
How does The elevator make money?
Three revenue lines are on record. Maintenance Contracts are the primary driver. The others are new Elevator Installation and modernization Services.
Who are The elevator's main competitors?
Emerging players on record are Aritco and Cibes Lift Group. Direct peers are KONE, Schindler Group, Otis Worldwide and TK Elevator (ThyssenKrupp). Hyundai Elevator is listed as an others. Mitsubishi Electric (Elevator & Escalator Division) is listed as a broad incumbent. Regional players are Stannah Lifts and Cargotec / MacGregor (or comparable Belgian lift integrator).
Does The elevator have an API?
No public API is recorded for The elevator.
What industry is The elevator in?
The elevator's product category is Elevator Services and Installation. Its primary akta.pro industry code is BPABAIAA, Passenger Elevator Service & Maintenance, with a secondary code of BPABAIAE, Elevator Modernization & Retrofit (Controllers, Drives, Door Systems). Its NAICS code is 8113.