City of Vienna

What City of Vienna does

The City of Vienna, Georgia is a chartered municipal government entity incorporated in 1854 and seated in Dooly County, serving a population of approximately 4,011 residents across south-central Georgia. The city delivers essential municipal services organized around seven operating departments: City Utilities (natural gas distribution, water, sewer, and trash collection), Police Department, Fire Department (a 100% volunteer organization holding an ISO Class 3 rating covering 80 square miles), Public Works, Building Inspections, Animal Control, and Finance/Administration at City Hall. Operational technology is conventional and outsourced — the city uses third-party vendor portals (mygovhub.com, governmentwindow.com) for online utility bill payment and citation payment, and relies on the Middle Flint Regional 911 Center for emergency dispatch. There is no unified software platform, no developer-facing API, and no documented AI/ML capability.

The revenue model is multi-stream and typical of small-city municipal finance: (1) recurring property taxes, with the city having adopted a 13.50 mill rate producing a 6.69% tax increase; (2) recurring monthly utility fees for water, sewer, gas, and trash billed to residential and commercial customers with a 3% card payment upcharge; (3) annual business licenses and permits including alcohol licenses, zoning, sign, building, and historic district Certificates of Appropriateness; and (4) transactional fines, reconnect fees, and miscellaneous service charges. Go-to-market is direct-to-citizen via City Hall walk-in service, telephone, and self-serve online portals — no resellers, no channels, no commercial sales motion.

The city pursues economic development through a layered incentive stack targeting prospective employers, including Tier 1 Georgia Job Tax Credits of $4,000 per job (up to $1 million over 5 years), 100% Freeport exemption on inventory, tax-exempt bond financing, facade grants for downtown properties, and 2 months free water and sewer for new downtown businesses. These incentives are marketed through partnerships with the Georgia Department of Community Affairs, OneGeorgia Authority, Dooly County Chamber of Commerce, USDA, and the Southwest Georgia Business Development Center. The Vienna Central Historic District, listed on the National Register of Historic Places since 2005, anchors heritage tourism programming including the Big Pig Jig BBQ championship. Governance is by elected Mayor (Eddie Daniels) and four-member City Council, administered by City Administrator Michael Bowens.

Name

City of Vienna

Legal name

City of Vienna, Georgia

Website

https://cityofvienna.org

Company type

Private

Founded year

1841

Operating status

Operating

Headcount range

1–10 employees

Short description

The City of Vienna, Georgia is a chartered municipal government founded in 1841 that provides utilities (water, sewer, gas, trash), public safety, public works, permitting, and community development services to approximately 4,011 residents and local businesses in Dooly County, funded through property taxes, utility fees, licenses, and permits.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Utilities (221), Police Protection (922120), Regulation and Administration of Communications, Electric, Gas, and Other Utilities (926130), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Environmental Quality Programs (9241), Administration of Air and Water Resource and Solid Waste Management Programs (924110)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Environmental Public Health (Food Safety, Water Quality, Sanitation) (BPAIAJAE), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal utility services
• Public safety services
• Wastewater management
• Historic preservation services
• Business licensing permits

Headquarters

HQ city

Vienna

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Others

Revenue model

1. Property Taxes: Property taxes constitute a major revenue source. The city adopted a millage rate of 13.50 mills resulting in a 6.69 percent property tax increase.
2. Utility Fees: Water, sewer, gas, and trash service fees charged to residents and businesses. Monthly billing with payment due upon receipt.
3. Business Licenses and Permits: Revenue from business licenses, alcohol licenses, zoning permits, sign permits, building permits, and certificates of appropriateness for historic district.
4. Fines and Fees: Citation payments, reconnect fees, and miscellaneous service fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

The City of Vienna, Georgia is a municipal government providing essential public services to approximately 4,011 residents. Core offerings include utility services (natural gas, water, sewer, trash collection), public safety (police and volunteer fire department), public works infrastructure maintenance, building inspections, animal control, business licensing, and historic preservation review. Services are delivered through City Hall walk-in support, online payment portals, and direct utility infrastructure.

Product overview

The City of Vienna, Georgia operates as a municipal government providing essential public services to its approximately 4,011 residents. The city's service portfolio is organized around core municipal functions including utility services (natural gas, water, sewer), public safety (police and volunteer fire department), public works infrastructure, building inspections, animal control, and administrative services at City Hall. The city also offers digital self-service channels for utility bill payment and citation payment through third-party vendor portals. Economic development programs support local business through licensing, incentive programs, and historic preservation review. Vienna's services do not follow a unified software platform architecture; instead, they represent individual municipal functions delivered through a combination of in-person柜台 services, telephone access, and web-based payment portals.

Differentiator

Problem solved

Functional benefit

Products and services

• City Utilities (Gas, Water, Sewer, Trash) Municipal utility services including natural gas distribution, water and sewage service, and trash collection coordination for residential and commercial customers in Vienna, GA.
• Police Department Services Law enforcement services including emergency response, traffic enforcement, citation processing, and community-oriented policing for Vienna residents.
• Fire Department Services Volunteer fire department providing fire suppression, emergency response, extrication services, and mutual aid to surrounding communities, with an ISO Class 3 fire rating.
• Public Works Services Infrastructure maintenance including natural gas system management, limb and debris pickup, and utility line marking coordination through the Utilities Protection Center of Georgia.
• Building Inspections Construction and building code compliance inspections for new construction, renovations, and modifications within city limits.
• Animal Control Animal population management, enforcement of animal ordinances, and placement of unwanted animals into suitable homes.
• Online Utility Bill Payment Secure online payment system enabling residents to pay utility bills via credit or debit card, with faster posting than traditional mail or in-person payments.
• Online Citation Payment Online system for paying tickets and citations issued by the Vienna Police Department.
• Business Licensing and Development Economic development services including business license processing, downtown development programs, facade grants, and incentives such as state job tax credits and freeport exemptions for qualifying businesses.
• Historic Preservation Services Review of exterior changes within the Vienna Central Historic District through Certificate of Appropriateness process, preserving the integrity and character of historic resources.
• City Hall Administrative Services City Hall serves as the primary point of communication with city government, handling customer visits and phone calls for utility bills, business licenses, and other municipal services.

Quantifiable outcome

• Served approximately 4,011 residents with municipal services
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Georgia Department of Community AffairscoreOthersState agency partnership providing support for Main Street program, GICH (Georgia Initiative for Community Housing), community development block grants, and various community development programs and designations.
• Middle Flint Regional 911 CentercoreOthersProvides primary dispatch services for the Vienna Police Department, enabling emergency response coordination across the region.
• Dooly County Chamber of CommercecoreGTM or Marketing PartnerCollaborative partnership for economic development, business recruitment, tourism promotion, and community events including the Big Pig Jig BBQ championship.
• Georgia Municipal AssociationminorOthersState-level municipal league providing resources, advocacy, and recognition programs including the City of Excellence award.
• Southwest Georgia Business Development CenterminorImplementation/ SI/ Consulting PartnerRegional development organization providing physical plant facilities and business development services for new and expanding businesses in Southwest Georgia.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Abbeville, GA: Wilcox County seat with ~2,500 residents, providing small-city municipal services in an adjacent rural Georgia county. Comparable scale and economic profile, though slightly smaller than Vienna.
• City of Cordele, GA: County seat of Crisp County, GA, located ~15 miles from Vienna on I-75 with a comparable small-city population (~10,000), similar utility service portfolio (gas, water, sewer), and overlapping inland-port logistics role. Most directly comparable municipal peer given proximity and economic structure.
• City of McRae-Helena, GA: Telfair County seat with ~8,500 residents, providing municipal utilities and services in a similarly economically distressed rural Georgia county. Comparable small-municipal governance model.
• City of Fitzgerald, GA: Ben Hill County seat with ~9,000 residents, similar ag-manufacturing economic base, and a comparable small-city municipal utility footprint. Directly comparable rural Georgia municipal governance model serving an economically challenged population.
• City of Cochran, GA: Bleckley County seat with ~5,000 residents providing similar small-city municipal services in central Georgia. Comparable scale, service delivery model, and rural-middle-Georgia economic profile.
• City of Eastman, GA: Dodge County seat with ~5,000 residents, similar small-city municipal services and rural-middle-Georgia economic base. Comparable population scale, utility portfolio, and economic-development approach.
• City of Hawkinsville, GA: Pulaski County seat with ~5,000 residents — nearly identical scale to Vienna. Comparable service portfolio (water, sewer, natural gas) and similar reliance on Georgia DCA designations for economic development support.
• City of Americus, GA: Sumter County seat in Southwest Georgia with ~16,000 residents, providing similar municipal utilities and economic development programs. Comparable rural-South Georgia municipal operating profile with shared state designation access (PlanFirst, Main Street).

Others

• Georgia Department of Community Affairs: State agency administering the Main Street, PlanFirst, GICH, and Entrepreneurial Friendly designations Vienna holds. Funding/administrative counterpart rather than a direct competitor, but the relationship defines Vienna's economic-development program access.
• Georgia Municipal Association: State-level municipal league that represents Vienna and 500+ Georgia cities, providing advocacy, training, and the City of Excellence award framework. Relevant ecosystem/association peer rather than a competing entity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/vienna-city-of

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Vienna