B3Living

What B3Living does

B3Living is a UK-registered non-profit housing association founded in 2006 and headquartered in Hoddesdon (with operating offices at Building A, Turnford Place), providing affordable housing services exclusively in Broxbourne and southeast Hertfordshire. It serves a diversified customer base that includes social rent tenants, affordable rent tenants (set at 80% of private market rates), shared ownership buyers, leaseholders, older residents in independent living and extra-care schemes, and garage renters. Revenue is generated through recurring streams — social rents, service charges covering caretaking, grounds maintenance, communal lighting, fire safety, lifts and insurance, leasehold accounts, and weekly garage rentals priced at £18.08 (tenants) and £21.72 (non-tenants). Demand originates primarily through nominations from Broxbourne Borough Council's housing waiting list, supplemented by direct shared ownership sales.

The company's core technology is the myB3Living online portal and mobile app (available on iOS and Android), which provides tenants and homeowners with self-service access to rent payments, repair reporting by category, balance checks, and account management. Operational technology integrations include Click4Assistance for live chat, PayPoint for in-person rent payments, and Lloyds bank transfers. Distribution relies on a multi-channel service model combining the digital platform, a phone and walk-in customer service center, community engagement through local hubs (Holdbrook Hub, Peace Cottage), and a customer feedback/complaints process managed partly via IFF (Independent Fieldwork Framework).

B3Living is currently in a measured expansion phase, having completed the takeover of Orbit Housing Association's local customer base on 11 November 2024, absorbing an additional NHG landlord switchover, and developing a pipeline of 400 new homes across eight sites including High Leigh Phase 4, Bengeo Phase 2, Fyfield Road Ongar, and Thaxted Road. It participates in the Greener Herts Partnership with neighboring Hertfordshire housing associations to pursue net-zero carbon homes by 2030 under its Better Futures strategy. Operating geography is narrowly defined, the customer base is B2C and fragmented, and the organization holds Disability Confident Employer status while partnering with Citizens Advice Broxbourne, Safer Places, StepChange, and HertSavers Credit Union to deliver financial and welfare support services.

Name

B3Living

Legal name

B3Living

Website

https://www.b3living.org.uk

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

101–250 employees

Short description

B3Living is a UK non-profit housing association, founded in 2006 and based in Hoddesdon, providing affordable social rent, affordable rent, shared ownership, and leasehold housing services exclusively in Broxbourne and southeast Hertfordshire through a myB3Living digital platform and council-nominated demand channel.

Ownership category

akta.pro rank

Product category

Social Housing Services

NAICS

Lessors of Residential Buildings and Dwellings (53111), Other Community Housing Services (624229)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Social housing services
• Affordable rental homes
• Shared ownership housing
• Housing association management
• Tenant property services

Headquarters

HQ city

Hoddesdon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Social Rent Income: B3Living generates revenue primarily through social rents charged to tenants. Rent payments can be made via direct debit, standing order, online card payment, phone, PayPoint locations, or cheque.
2. Service Charges: Additional charges covering caretaking, grounds maintenance, communal lighting, fire safety equipment, lifts, insurance, and other shared services for tenants and leaseholders.
3. Leasehold Accounts: Homeowners (leaseholders and shared owners) pay service charges for building maintenance, insurance, and communal services. Charges are estimated in April and reconciled against actual costs in September/October.
4. Garage Rentals: B3Living rents garages to B3Living customers and non-customers in/around Broxbourne. Pricing differs for tenants (£18.08/week) vs non-tenants (£21.72/week).

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

B3Living is a non-profit social housing provider operating in Broxbourne and southeast Hertfordshire. It delivers affordable housing through social rent tenancies, affordable rent (set at 80% of market rates), shared ownership with staircasing, leasehold management, and ancillary garage rentals. Customer service is delivered through the MyB3Living digital app and online portal for rent payments, repair reporting, balance checks, and account self-service, complemented by telephone, live chat, and in-person support at the Turnford Place headquarters.

Product overview

B3Living is a social housing provider offering a unified customer-facing platform centered around the myB3Living portal/app that integrates rent management, repair reporting, and housing services. The portfolio includes core services for tenants and homeowners (rent payments, repairs, garage rentals, shared ownership), customer support channels (live chat, complaints, community engagement), and community support (benefits advice, energy assistance, independent living schemes). The ecosystem connects via the myB3Living app available on iOS and Android, supplemented by online self-service tools for neighbourhood management, complaints, and new customer onboarding.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Rent Tenancies Most common tenancy type offered by B3Living. Rent is combined with service charges into a single monthly payment covering caretaking, grounds maintenance, communal lighting, fire safety equipment, lifts, insurance, and other shared services for tenants.
• Affordable Rent Tenancies Tenancies set at 80% of local private market rent, typically for newly built properties. The rent is all-inclusive, covering all services provided by B3Living as part of a single monthly payment.
• Shared Ownership Housing Allows customers to purchase a share of their home (typically 25-75%) and pay rent on the remaining portion, with options to buy additional shares over time (staircasing). Rent is calculated based on the share retained, property value at purchase, and annual inflation rate.
• Leasehold Management Service Service charge management for homeowners (leaseholders and shared owners) covering building maintenance, insurance, and communal services. Charges are estimated in April each year and reconciled against actual costs in September/October.
• Garage Rental Service Garages available to rent to B3Living customers and non-customers in and around Broxbourne, allocated on a first-come first-served basis. Differential weekly pricing applies — £18.08/week for B3Living tenants versus £21.72/week for non-tenants.
• MyB3Living Digital Platform Online customer account portal and mobile app enabling tenants and homeowners to manage rent payments, view balances, report repairs, check statements, update details, and access housing services 24/7. Available on iOS and Android.
• Independent Living Schemes Specialised housing with support services for older customers, including independent living schemes and extra care accommodations, with community engagement, alarm systems, and assisted living arrangements designed to help residents maintain independence.
• Repairs and Maintenance Services Online repair reporting system allowing customers to report maintenance issues by category (bathroom, kitchen, electrical, heating, doors, windows) and track repair status through the MyB3Living platform, supported by an in-house maintenance operation.
• Emergency Repair Services 24-hour emergency repair response service for gas leaks, heating failures, flooding, and security issues, with a target resolution timeframe within 24 hours.
• Community Support Services Wraparound support services including food and essentials referrals, money and debt advice, training and jobs assistance, domestic abuse support, energy and fuel assistance, and furniture provision, delivered through partnerships with Citizens Advice, StepChange, National Debtline, HertSavers, LEAP, Safer Places, and Herts Help.
• Neighbourhood Management Service Anti-social behaviour reporting and management services including noise complaints, hate crime reporting, drug dealing alerts, and emergency issue handling, supported by dedicated neighbourhood officers.
• Customer Feedback and Complaints Service Multi-channel feedback and complaints system including online forms, customer community panels, advisory groups, resident associations, IFF-conducted surveys, and Housing Ombudsman escalation pathway.

Segments6 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

13 partnerships are on record, tiered major, minor and core.

• Orbit (Housing Association)majorOthers · 11 November 2024B3Living took over as landlord from Orbit Housing Association on November 11, 2024. Former Orbit customers were transitioned to B3Living as their new housing provider. B3Living established a dedicated information hub to support the switchover and provided Orbit customers with neighborhood officer contacts.
• IFF (Independent Fieldwork Framework)minorOthersIFF conducts customer surveys and complaint handling on behalf of B3Living. Customers may receive calls from IFF as part of B3Living's customer feedback and complaints processes.
• Holdbrook HubminorStrategic or Co-development PartnerCommunity hub location where B3Living connects customers with services including Citizens Advice, Help to Claim advisors, and Communities First face-to-face drop-ins every Wednesday, Tuesday, and Thursday.
• Peace Cottage Community HubminorStrategic or Co-development PartnerCommunity hub in Hoddesdon developed collaboratively between Quakers and Churches Together, offering services and activities for local residents.
• Greener Herts PartnershipcoreStrategic or Co-development PartnerPartnership with neighboring housing associations in Hertfordshire to pool resources and work collectively toward achieving net-zero carbon targets for homes. B3Living's Better Futures strategy targets net-zero carbon by 2030, with this partnership enabling shared expertise and resources.
• Safer PlacesminorStrategic or Co-development PartnerIndependent charity based in Harlow providing comprehensive services to adults and children affected by domestic abuse. B3Living refers affected customers to this service.
• Citizens Advice BroxbourneminorStrategic or Co-development PartnerB3Living provides funding to Citizens Advice Broxbourne to offer free financial help, budgeting advice, benefits assistance, debt management, and banking support to B3Living customers. Free helpline: 0808 278 7915.
• Herts HelpminorStrategic or Co-development PartnerNetwork of community organizations in Hertfordshire working together to provide independent support, guidance and information. Available to help B3Living customers with various needs.
• HertSavers Credit UnionminorStrategic or Co-development PartnerCredit union offering safe loans and savings options to residents who live or work in Hertfordshire. B3Living refers customers who need financial assistance with loans.
• LEAP (Local Energy Advice Partnership)minorStrategic or Co-development PartnerFree service helping people keep warm and reduce energy bills. B3Living refers customers struggling with energy costs to this service.
• Big Local (Wormley and Turnford)minorStrategic or Co-development PartnerResident-led community development project empowering local communities to transform and improve their lives. Offers health walks and community activities from Wormley Community Centre.
• StepChange Debt CharityminorStrategic or Co-development PartnerFree, confidential debt advice service. B3Living refers customers with debt problems to this organization (0800 138 1111).
• National DebtlineminorStrategic or Co-development PartnerFree and confidential debt advice charity run by the Money Advice Trust. B3Living refers customers for support (0808 808 4000).

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Orbit Group: Orbit is a UK housing association that previously held stock in B3Living's operating area; B3Living completed a landlord takeover from Orbit in November 2024. Orbit operates across the Midlands, south, and east of England, making it a directly comparable peer in scale, geography, and affordable housing model.
• Clarion Housing: Clarion is one of the UK's largest housing associations, managing over 125,000 homes across England. It is directly comparable to B3Living in operating model (social rent, shared ownership, market rent) and target customer base, though at substantially greater scale.
• Peabody: Peabody is a major UK housing association and social enterprise providing affordable housing across London and southern England. It shares B3Living's non-profit, mission-driven model and serves similar customer segments, though Peabody is significantly larger.
• Network Homes: Network Homes is a housing association operating primarily in Hertfordshire and north London — directly overlapping B3Living's southeast Hertfordshire geography. Both organizations provide affordable rent, shared ownership, and community-focused housing services to comparable customer bases.
• Hyde Group: Hyde is a UK housing association operating across London, the south east, and the Midlands, providing social and affordable housing to around 100,000 people. Comparable to B3Living in operating model, customer base, and regional focus on southern England.
• L&Q: L&Q is one of the UK's largest housing associations and developers, with operations across London and southern England. It shares B3Living's affordable housing model and has comparable shared ownership and social rent products, though at substantially greater scale.
• Notting Hill Genesis: Notting Hill Genesis is a major UK housing association formed from a merger of two organizations, operating across London and the south east. It is directly comparable to B3Living in operating model and customer segments, with overlapping geography in southern England.
• Sanctuary Housing: Sanctuary Housing is a UK housing association providing affordable homes across England, with significant operations in the south east. It shares B3Living's model of social rent, affordable rent, and shared ownership, and operates at comparable scale.
• Catalyst Housing: Catalyst is a UK housing association operating primarily in London and the south east, providing affordable housing and community services. Comparable to B3Living in operating model, customer base, and regional focus.
• Sovereign Housing Association: Sovereign is a large UK housing association operating across southern and central England, providing affordable homes and community services. It shares B3Living's model of social rent, shared ownership, and tenant-focused services, with overlapping regional geography.

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/B3Living
• Facebookfacebook.com/b3living
• TikToktiktok.com/@b3living
• LinkedInlinkedin.com/company/b3living

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about B3Living