Phoenix Dispatchers

What Phoenix Dispatchers does

Phoenix Dispatchers LLC is a US-based freight dispatch services company that provides load finding, load assignment, billing/invoicing/factoring support, and 24/7 driver response to individual truck owner-operators and small trucking companies. The company operates as a service business rather than a software platform; its core offering bundles a dedicated personal dispatcher with each carrier account, with dispatchers sourcing freight from spot-market load boards and a private broker network, negotiating rates, assigning loads, and managing end-to-end paperwork. Phoenix serves carriers across nine trailer types — flatbed, dry van, reefer, step deck, RGN, conestoga, box truck, hotshot, and power-only — and operates from a Wyoming regional office and a Texas headquarters in Parker.

The company monetizes through a hybrid pricing model: a recurring weekly dispatch fee ($300 for standard semi-trucks, $350 for premium semi-trucks, $400 for box truck/hotshot) plus a transaction-based percentage of each load's revenue (5% to 10%, varying by truck type). Billing occurs weekly via debit/credit card with no signup or monthly fees. Go-to-market is sales-led and direct-to-SMB, driven by website carrier-setup forms, phone/email outreach, and organic social channels (Facebook, Instagram, WhatsApp), with an SMS communications channel added for operational alerts. An official partnership with RTS Factoring extends the offering into carrier financing.

Phoenix positions itself on dedicated human dispatcher relationships, 24/7 availability, and access to a private broker network alongside public load boards, with no proprietary technology platform or API surface disclosed. The company claims 7+ years of operating history, 180+ carriers served, 20,000+ loads booked, and 100+ employees (per the About Us page), though firmographic data lists 11-50 employees. Ownership is private with no disclosed external investment, parent entity, or institutional backing.

Name

Phoenix Dispatchers

Legal name

Phoenix Dispatchers LLC

Website

https://pdispatchers.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Phoenix Dispatchers LLC is a US freight dispatch services provider that assigns dedicated personal dispatchers to owner-operators and small trucking companies, sourcing loads, handling paperwork, and offering factoring and 24/7 driver support across nine trailer types.

Ownership category

akta.pro rank

Product category

Truck Dispatch Services

NAICS

Support Activities for Road Transportation (4884)

SIC

Transportation Services (4700)

akta.pro primary industry

Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD)

Keywords

• Truck dispatch services
• Freight dispatching
• Load finding
• Carrier dispatching
• Billing and factoring

Headquarters

HQ city

Sheridan

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Weekly Dispatch Fee (Subscription): Carriers pay a recurring weekly dispatch fee based on truck type. Standard Semi-Trucks pay $300/week, Premium Semi-Trucks pay $350/week, and Box Truck/Hotshot operators pay $400/week. This is a fixed recurring subscription model.
2. Per-Load Percentage Fee: In addition to weekly fees, carriers pay a percentage of each load revenue: 5% for Standard, 7% for Premium Semi-Trucks, and 10% for Box Truck/Hotshot. This is a transaction-based revenue stream that scales with carrier activity.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Phoenix Dispatchers is a U.S. freight dispatch service that matches truck owner-operators and small carriers with loads sourced from spot market load boards and a private broker network. Under a single weekly engagement, the company provides load finding, dedicated load assigning, billing/invoicing/factoring, detention and lumper negotiation, broker credit checks, and 24/7 driver response support. Service is offered across flatbed, dry van, reefer, step deck, RGN, conestoga, box truck, hotshot, and power-only equipment.

Product overview

Phoenix Dispatchers operates as a single unified freight dispatch service platform offering four integrated service modules: Load Finding, Load Assigning, Billing/Invoicing/Factoring, and a 24/7 Driver Response Unit. Carriers access all four modules under one engagement, with dedicated personal dispatchers assigned to each account. The company connects carriers to both spot market load boards and a private broker network, handling load sourcing, negotiation, assignment, scheduling, paperwork, and driver support as a bundled offering across multiple truck and trailer types (flatbed, dry van, reefer, box truck, step deck, RGN, power-only, hotshot, and conestoga).

Differentiator

Problem solved

Functional benefit

Products and services

• Freight Dispatch Service

Quantifiable outcome

• 20,000+ loads booked
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• RTS (RTS Factoring)minorStrategic or Co-development PartnerPhoenix Dispatchers has an official partnership with RTS (RTS Factoring). The company helps carriers sign up with RTS factoring services. This partnership provides carriers with access to factoring services for faster payment on delivered loads.

Scale indicators6 records

Recent moves4 records

Expansion highlights4 records

Emerging players

• Loadsmart: Tech-enabled freight broker and carrier platform that automates load booking and dispatch functions — emerging threat and adjacent service model to Phoenix's human dispatch offering.

Direct peers

• Alpha & Omega Trucking Dispatch: Truck dispatch services firm offering load finding, billing, and broker coordination for owner-operators — competes head-to-head with Phoenix in the SMB carrier segment.
• TMS Dispatch: Truck dispatching services for owner-operators and small fleets, with subscription + per-load pricing similar to Phoenix's weekly-fee-plus-percentage model.
• DispatchForce: Third-party truck dispatch service for carriers, providing load sourcing, paperwork, and 24/7 support — directly comparable to Phoenix in model and service scope.
• Cheetah Dispatch: U.S.-based truck dispatch company serving owner-operators with load booking, paperwork handling, and dedicated dispatchers — directly comparable service model and target customer segment to Phoenix.
• LoadUp Dispatch: Direct truck dispatch services competitor for owner-operators and small carriers, offering load finding, paperwork, and factoring support across multiple trailer types — closely mirrors Phoenix's core offering and customer base.

Broad incumbents

• Landstar System: Asset-light logistics provider operating a BCO (business capacity owner) model that resembles dispatcher-carrier relationships; much larger scale and broader services but adjacent business model.
• Uber Freight: Digital freight marketplace connecting shippers and carriers with automated matching — broader incumbent whose self-serve model competes with Phoenix's human dispatcher value proposition.
• 123 Loadboard: Longer-standing load board and dispatch service provider for carriers across North America — broader incumbent offering overlapping load-finding and dispatch coordination services Phoenix provides.

Others

• RTS Factoring (RTS Financial Services): Factoring partner of Phoenix Dispatchers; relevant as the embedded financial-services ecosystem player that complements Phoenix's billing/invoicing offering.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/phoenixdispatchers1
• Instagraminstagram.com/phoenix.dispatchers
• LinkedInlinkedin.com/company/phoenix-dispatchers

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phoenix Dispatchers