Living Well Partnership

What Living Well Partnership does

Living Well Partnership is an NHS GP partnership operating eight surgery locations across Southampton and Hedge End in Hampshire, United Kingdom. The practice serves over 30,000 registered patients through a multi-site primary care model organised into 12 GP teams that provide continuity of care, with patients allocated to their nearest surgery. Core services include general consultations, chronic disease management (notably diabetes with 2,500+ patients and asthma with nearly 3,000 patients), mental health support, vaccinations, minor surgery, prescriptions, and participation in national clinical research studies. The practice's technology stack is built on NHS-standard infrastructure — EMIS Web clinical records, the Anima online consultation platform (with over 30,000 patient sign-ups and 12,000+ monthly online requests), AccuRx messaging, and GP Connect / NCRS / Summary Care Record interoperability — supplemented by RPA integrations (Healthtech1, ApolloIQ) for administrative workflow automation.

The partnership operates under the UK NHS GP contract model, with the Hampshire, Southampton and Isle of Wight Integrated Care Board as the commissioning counterparty. Core revenue is a fixed annual NHS England grant whose level is set by list size rather than service volume, supplemented by modest fee-based income from private services (insurance reports, GP letters, occupational health medicals at £25-£150 per transaction). Strategic moves include the 2022/23 merger with West End Surgery, the March 2024 reorganisation into 12 GP teams for continuity of care, and integration with extended-access hubs (Southampton Primary Care Limited, Eastleigh Southern Parishes Network) for evening and weekend appointments. The practice holds a CQC Good rating across all areas, achieved 94% of NHS quality targets in 2022/23 (highest among neighbouring practice networks), and reports a 93% Friends & Family Test recommendation rate.

Name

Living Well Partnership

Legal name

Living Well Partnership

Website

https://livingwellpartnership.nhs.uk/

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Living Well Partnership is an NHS GP partnership operating eight surgery locations across Southampton and Hedge End, serving over 30,000 registered patients with NHS-funded primary care, chronic disease management, and clinical research participation.

Ownership category

akta.pro rank

Headquarters

HQ city

Southampton

HQ country

United Kingdom

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. NHS Core Funding: Fixed annual government grant from NHS England to operate the partnership. Volume of patient requests does not affect funding level.
2. NHS Services (Free at Point of Use): Core GP services covered by NHS including consultations, vaccinations, minor surgeries, chronic disease management.
3. Private Services: Fee-charging services including insurance reports, GP letters, holiday cancellation documentation, occupational health reports, medical examinations. Fees range from £25-£150 depending on service complexity.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Living Well Partnership is an NHS GP partnership delivering primary care medical services across 8 surgery locations in Southampton and surrounding areas. It provides general consultations, chronic disease management (diabetes, asthma, mental health), vaccinations, minor surgery, prescription management, and clinical research participation to over 30,000 registered patients, funded primarily through NHS England with supplementary fee-based private services such as insurance reports, GP letters, and medical examinations.

Product overview

Living Well Partnership is an NHS GP practice operating as a multi-site primary care network across 8 surgery locations in Southampton (Bitterne Park, Botley, Harefield, Midanbury, St Luke's, Thornhill Park, West End, Weston Lane). The practice delivers comprehensive NHS GP services including consultations, prescriptions, vaccinations, minor surgery, chronic disease management, and clinical research participation. The practice operates a team-based care model with 12 GP teams providing continuity of care. Patient access is facilitated through Anima, an NHS-approved online consultation platform that routes clinical and administrative queries to the appropriate clinical or administrative staff. Extended access services (evening and weekend appointments) are available through partnership hub arrangements with Southampton Primary Care Limited and Eastleigh Southern Parishes Network.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS GP Services Core NHS general practice services delivered across 8 surgery locations in Southampton. Includes GP consultations, prescriptions, vaccinations, minor surgery, chronic disease management, and health screenings for over 30,000 registered patients, funded by NHS England.
• Anima Online Consultation NHS-approved online consultation platform enabling patients to submit clinical queries (symptoms, conditions) and administrative requests (fit notes, test results) online. Requests are reviewed by a GP and triaged to the most appropriate clinician or administrator. Available 8am-8pm Monday-Friday; over 30,000 patients signed up.
• Minor Surgery Minor surgical procedures performed at the practice as part of NHS primary care. The partnership carried out 156 minor surgeries in the preceding 12 months with a 2.56% post-operative infection rate, below the national average of 5%.
• Vaccination Services Routine and campaign vaccinations including flu jabs (over 6,000 provided to over-65s), childhood immunisations, and travel vaccinations. Also participates in national immunisation campaigns.
• Chronic Disease Management Management of diabetes (2,500+ patients with 92.3% annual check-up rate), asthma (~3,000 patients with 82.8% annual review rate), serious mental illness, and learning disabilities.
• Prescription Services Prescription management including repeat prescriptions, medication reviews by the Medicines Team (senior pharmacists and prescribers), and prescription delivery arrangements with pharmacies.
• Extended Access Services Evening and weekend appointments through GP hubs in partnership with Southampton Primary Care Limited and Eastleigh Southern Parishes Network (ESPN). Available at Botley Surgery and other hub locations for patients needing care outside core hours.
• Clinical Research Participation Participation in clinical research studies including ATTAIN-PAD, Cleft@18-23, Daisy, DaRe2THINK, Join Dementia Research, PARC, Reduce Carbon, Von Willebrand Disease Study, and uMed studies, supported by partnerships with NIHR Be Part of Research and uMed.
• Private (Non-NHS) Medical Services Fee-charging private services including Subject Access Requests (£0), GP letters (£40), travelling-with-medication letters (£30), holiday cancellation insurance forms (£120), signature-only forms (£40), bus pass forms (£25), taxi/HGV medical examination reports (£150), medical questionnaires (£110), and occupational health medical reports (£120).

Quantifiable outcome

• 93% patient satisfaction - patients likely or extremely likely to recommend to friends and family
• +4 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and minor.

• University Hospital SouthamptoncoreOthersLocal hospital providing wide range of services for children and adults including maternity services, eye casualty and research. Key partner for secondary care referrals and specialist services.
• Southern Health NHS Foundation TrustcoreOthersProvides Mental Health services across Southampton and Hampshire, and District Nursing to the Eastleigh Southern Parishes area.
• Solent NHS TrustcoreOthersProvider of community services in Southampton including district nursing, physiotherapy, community phlebotomy and child and adolescent mental health services.
• Hampshire, Southampton and Isle of Wight Clinical Commissioning Group (CCG)coreOthersLocal health board that plans and commissions care for local population and oversees service quality of service providers including GP practices.
• Southampton Primary Care LimitedcoreChannel Partner/ Reseller/ DistributorSouthampton provider of evening and weekend GP and nurse appointments through extended access hubs.
• Eastleigh Southern Parishes NetworkcoreChannel Partner/ Reseller/ DistributorProvides evening and weekend appointments including GP, nurse and physiotherapy at Botley Surgery.
• Solent Medical ServicesminorOthersDelivers nursing services to Southampton City alongside specialized GP services such as ophthalmology and dermatology.
• Mountbatten HampshireminorOthersLocal hospice delivering palliative care and services in the community.
• SO:LinkedminorOthersVoluntary sector organisation providing support and signposting to Southampton residents who need help with social issues such as housing, debt, and loneliness.
• Change, Grow, LiveminorOthersProvides Southampton City residents with access to drug and alcohol support including counselling and rehab.
• No LimitsminorOthersProvides young people under 25 with access to mental health advice and support including workshops, webinars and telephone counselling.
• steps2wellbeingminorOthersProvides adults living in Southampton with access to mental health advice and support including workshops, webinars and telephone counselling.
• iTalkminorOthersProvides adults living in Hampshire with access to mental health advice and support including workshops, webinars and telephone counselling.
• Southampton City CouncilcoreOthersWorks with health board, general practice and community providers to plan health and social care across Southampton area.
• Hampshire County CouncilcoreOthersWorks with health board, general practice and community providers to plan health and social care across Hampshire area.
• Eastleigh Borough CouncilminorOthersWorks with health board, general practice and community providers to plan health and social care across Eastleigh area.
• Anima HealthcoreTechnology or IntegrationNHS-approved online consultation platform partner. Enables patients to submit clinical and administrative queries. Over 30,000 patients signed up.
• NIHR Be Part of ResearchminorStrategic or Co-development PartnerNational Institute for Health and Care Research programme allowing people to register interest in taking part in clinical research.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Operose Health: Operose Health (formerly The Practice Group / AT Medics) is one of the largest NHS primary care providers in England, operating dozens of GP practices. Highly comparable as a multi-site NHS GP provider with corporate scale, though much larger than Living Well Partnership.
• HCRG Care Group: HCRG Care Group (previously part of Operose Health) delivers NHS community and primary care services at scale across the UK. Comparable as a broader NHS services provider with primary care exposure, though more diversified than Living Well Partnership.

Direct peers

• Modality Partnership: Modality Partnership operates a large multi-site NHS GP super-partnership across England with a team-based care model and significant patient list size. Direct peer in structure (NHS GP partnership), services (primary care, chronic disease management), and digital transformation approach.
• Lakeside Healthcare: Lakeside Healthcare is a multi-site NHS GP partnership operating across the Midlands and East of England with similar scale to Living Well Partnership. Closely comparable as a multi-site NHS primary care partnership serving tens of thousands of registered patients.
• Hurley Group: Hurley Group is an NHS GP partnership operating multiple practices in London, with a focus on training, research, and quality outcomes. Comparable as a multi-site NHS GP provider with similar service mix and emphasis on quality metrics.
• DMC Healthcare: DMC Healthcare provides NHS primary care and community services across England, including GP practice operation and extended access arrangements. Comparable as an NHS primary care provider with multi-site operations.

Emerging players

• Babylon Health (eMed): Babylon Health (now eMed UK) operates a digital-first NHS GP service (GP at Hand) that competes for NHS-registered patients via online consultation. Comparable as an NHS-funded primary care provider using digital triage, though focused on virtual-first rather than physical sites.

Others

• University Hospital Southampton NHS Foundation Trust: University Hospital Southampton is the local secondary care provider that Living Well Partnership refers into for specialist services. Included as an ecosystem partner rather than a competitor; relevant for understanding the partnership's referral network and integration with hospital services.
• Solent NHS Trust: Solent NHS Trust provides community services in Southampton (district nursing, physiotherapy, community phlebotomy, CAMHS). Included as an ecosystem partner — adjacent rather than competitive, providing community services that complement Living Well Partnership's primary care offering.
• Anima Health: Anima Health is the NHS-approved online consultation platform provider that Living Well Partnership has implemented for all 30,000+ patients. Included as a technology/ecosystem partner — relevant for understanding the partnership's digital infrastructure and platform dependency.

Market position

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/livingwellsouthampton

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Living Well Partnership