Hakone Yumoto Onsen Tenseien

What Hakone Yumoto Onsen Tenseien does

Hakone Yumoto Onsen Tenseien is a Japanese hot spring ryokan (traditional inn) incorporated in 1969 as 株式会社天成園 and operated as a subsidiary of 万葉倶楽部株式会社 (Manyo Club Co., Ltd.). The property is located in Hakone Yumoto Onsen, Kanagawa Prefecture, within a 12-minute walk of Hakone-Yumoto Station, and competes in the Tokyo-area leisure tourism market. Its core product is overnight accommodation combined with natural hot spring bathing drawn from the Hakone Yumoto source, with the outdoor stone bath and all private/family baths using 100% direct-source flowing spring water (源泉かけ流し) without recirculation. Facility highlights include a 17-meter rooftop open-air communal bath (天空大露天風呂), a traditional Japanese garden with the Tamadare Waterfall and Tamadare Shrine, twelve private family bath rooms on the 6th floor, a 100-guest large communal bath, eight bath types per gender, and 170 on-site parking spaces.

The company operates a multi-revenue-stream model: overnight accommodation (standard, Japanese-Western, and open-air bath-equipped rooms), day-use hot spring bathing (walk-in, no reservation required), private bath rental (¥2,200 per 60-minute session), buffet and à la carte F&B (Takimi-tei buffet, Ikioi-sho casual dining, Tamadare-an garden tea house, Café Première), wellness/spa services (esthetic, body massage, dry head spa), banquet and meeting facilities for groups of 15–240, and day-use room rest. Distribution is omnichannel: direct through the official website (with a best-rate guarantee), reservation center phone line, and万葉Premier Club member portal; indirect through major Japanese OTAs (Rakuten Travel, じゃらんnet) and inbound platforms (KKday, Nifty, Asoview), with multilingual website support in Korean, Traditional Chinese, Simplified Chinese, and English.

The customer base spans domestic and international leisure tourists, corporate and group event organizers (year-end parties, welcome parties, school trips), and repeat-booking 万葉Premier Club members. The property has reached a cumulative visitor count of 4,126,000 since its 2009 major renovation (as of February 13, 2026), and has been recognized with the Rakuten Travel Gold Award (2024 and 2025), the Rakuten Travel 日本の宿アワード2025 TOP47 designation, and the national #1 ranking in the Spring Quality Pride category at the 2025 Hot Spring Ryokan/Hotel Election. Revenue is not publicly disclosed, and the company operates with a small staff of 11–50 employees.

Name

Hakone Yumoto Onsen Tenseien

Legal name

株式会社天成園

Website

https://tenseien.co.jp

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

11–50 employees

Short description

Hakone Yumoto Onsen Tenseien is a 1969-founded traditional Japanese hot spring ryokan in Hakone Yumoto, Kanagawa, operated as a subsidiary of 万葉倶楽部株式会社. It serves domestic and international leisure tourists, corporate groups, and repeat members with overnight stays, day-use onsen bathing, private baths, dining, wellness, and banquet facilities.

Ownership category

akta.pro rank

Product category

Hot Spring Hospitality (Ryokan Services)

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211), All Other Traveler Accommodation (721199)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000), Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Destination Spa Resorts (THAGAMAA)

akta.pro secondary industries

Thermal Baths, Hot Springs & Saunas (Onsen, Hammams, Banya, Sauna Worlds) (THAJAHAD), Resort-Area Full-Service Hotels (Non–All-Inclusive) (THAGAAAD)

Keywords

• Hot spring ryokan
• Japanese onsen resort
• Day-use bathing
• Onsen banquet venue
• Wellness spa services

Headquarters

HQ city

Hakone

HQ country

Japan

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Others

Revenue model

1. Accommodation (宿泊): Overnight stay revenue from various room types including standard rooms, Japanese-Western rooms, and rooms with private open-air baths. Check-in at 15:00, check-out at 10:00. Includes breakfast and dinner buffet as part of most plans.
2. Day-use Hot Spring Bathing (日帰り温泉): Day visitors pay admission fees for hot spring bathing without overnight stay. Admission includes use of large communal baths, open-air baths, yukata, towels, and lockers. Operating hours 10:00 to 9:00 next morning.
3. Food & Beverage (飲食): Revenue from buffet meals (breakfast and dinner at Takiken-tei restaurant), a la carte dining at 憩い処 (rest area/dining), Cafe Première, Tamadare-an tea house, and banquet/lunch services. Dinner buffet features live kitchen with tempura, sushi, and teppanyaki.
4. Private Bath Rental (貸切風呂): Hourly rental of private family baths (12 rooms on 6th floor). 60-minute sessions at ¥2,200 per session with changing room, washroom, and toilet included.
5. Wellness & Spa Services (ウェルネス): Esthetic treatments, body massage, dry head spa, and wellness courses offered at the wellness counter on the 3rd floor. Seasonal promotional campaigns offer discounted course packages.
6. Banquet & Group Events (宴会・団体): Corporate events, banquets, meetings, and lunch banquet services for groups of 15 or more, with banquet halls accommodating up to 240 guests. Includes optional karaoke, geisha performances, and all-you-can-drink packages.
7. Day-use Room Stays (日帰り客室休憩): Day-use room rest available without reservation for guests wanting to use guest rooms during the day. Standard rooms from ¥5,500 for 3 hours, Japanese-Western rooms from ¥7,700, open-air bath rooms from ¥9,900.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Hakone Yumoto Onsen Tenseien is a traditional Japanese hot spring ryokan (hotel) operating a multi-experience hospitality facility centered on natural onsen water from Hakone Yumoto Onsen. Its core offerings include overnight accommodation in various room categories, day-use hot spring bathing without overnight stay, private rental family baths, multi-cuisine buffet and à la carte dining, wellness/spa treatments, and banquet facilities for groups and corporate events. The property also features a traditional Japanese garden with Tamadare Waterfall and Tamadare Shrine accessible to guests in yukata.

Product overview

Hakone Yumoto Onsen Tenseien is a traditional Japanese hot spring hotel (ryokan) offering a unified hospitality experience centered on natural hot springs. The core offering consists of overnight accommodation with hot spring bathing, complemented by day-use onsen access, private rental baths, multiple dining venues (buffet restaurant, tea house, café), wellness/spa services, and banquet/meeting facilities. The product portfolio includes guest rooms (standard, Japanese-Western style, and open-air bath-equipped rooms), various meal plans featuring Japanese buffet dining, private baths, and wellness treatments.

Differentiator

Problem solved

Functional benefit

Products and services

• Hot Spring Bathing (温泉入浴) Natural hot spring bathing experience with eight bathtub types per gender including 17-meter rooftop open-air communal bath, indoor bath, outdoor stone bath with direct-source flowing spring water, lying bath, pot bath, water bath, steam sauna, and dry sauna. Available to both overnight guests and day-use visitors.
• Accommodation (宿泊) Overnight stays in various room categories including standard rooms, Japanese-Western style rooms, and rooms equipped with private open-air baths. Check-in at 15:00, check-out at 10:00, with breakfast and dinner buffet typically included in plans.
• Day-Use Hot Spring (日帰り温泉)

Quantifiable outcome

• 4,126,000 cumulative visitors reached as of February 13, 2026 since 2009 renovation
• +2 more outcomes

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Market position

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/tenseien_hakone
• Instagraminstagram.com/tenseien_hakoneyumoto

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hakone Yumoto Onsen Tenseien