What Next Step Support does

Next Step Support Ltd is a UK private limited company that provides Supported Living Accommodation services to adults aged 18 and over with complex needs, including mental ill health, learning disabilities, acquired brain injuries, physical disabilities, dual diagnosis, early-stage dementia, and behaviours of concern, as well as to young adults transitioning from or leaving care. The company operates a portfolio of approximately 25 named residential properties across the London Boroughs of Enfield, Hackney, Haringey and Barnet, plus Hertfordshire, Luton, Bedford and Birmingham, offering a mix of studio flats, one- and two-bedroom self-contained units and shared accommodation with 24-hour on-site support. Its core service is delivered through directly employed support workers (no agency staff) under a person-centred planning model, with proprietary adoption of the NAPPI (Non-abusive Psychological and Physical Intervention) Positive Behaviour Support framework and CQC-regulated personal care delivery (Provider ID 1-119229192, overall Good rating).

The business is sales-led and referral-driven: enquiries and placements are commissioned by local authorities (Enfield, Hackney, Haringey, Hertfordshire, Birmingham, Bedford, Luton) through framework agreements and Dynamic Purchasing Systems, supplemented by NHS referrals (notably Hertfordshire Partnership University NHS Foundation Trust) and by individual clients using Personal Budgets and Direct Payments. Pricing is negotiated per-placement with the placing authority, and contracts are typically multi-year recurring commissioning arrangements. The company is privately held, family-owned and family-run, operating in close association with three sister entities (SGSL Ltd, Angel Support Living Ltd, Angel Support Living (UK) Ltd) that share the head office at 159a Chaseside, Enfield; there is no evidence of venture capital, private equity, or institutional investment.

Operationally, Next Step Support's differentiating infrastructure is its directly-employed, in-house trained workforce (QCF Level 2/3 Health and Social Care, Care Certificate, NAPPI/PBS) and its property-led capacity expansion — most visibly the February 2020 opening of Ocean House, the group's largest 24-hour supported living service housing 47 clients. Distribution runs through framework/DPS portals and direct local-authority commissioning rather than consumer marketing. The group has accumulated formal accreditations (CQC Good, CHAS, British Assessment Bureau, GDPR compliance, Modern Slavery Act 2015 statement) and holds multiple framework admissions that function as regulatory gating in the UK supported-living market.

Name

Next Step Support

Legal name

Next Step Support Ltd

Website

https://nextstepsupport.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

51–100 employees

Short description

Next Step Support Ltd is a UK family-owned provider of supported living accommodation and 24-hour personal care for adults with mental health needs, learning disabilities, brain injuries, and behaviours of concern, commissioned primarily by local authorities across London and the Home Counties.

Ownership category

akta.pro rank

Product category

Supported Living Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (623990)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro primary industry

Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE)

akta.pro secondary industries

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Supported living services
• Personal care support
• Positive behaviour support
• Learning disability care
• Mental health accommodation

Headquarters

HQ city

Enfield

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Supported Living Accommodation Services: Revenue generated through contracted support services commissioned by local authorities. Clients typically have allocated Personal Budgets and may receive Direct Payments. Costs are agreed with placing authorities as part of the planning process. Services include 24-hour support within properties and one-to-one support as required by personalised support plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Next Step Support provides supported living accommodation services combining housing and 24-hour personalised support for vulnerable adults (18+) with mental ill health, learning disabilities, acquired brain injuries, physical disabilities, dual diagnosis, early dementia, and challenging behaviour. Services are delivered across approximately 25 properties in London boroughs and Bedfordshire, with tenants holding tenancy agreements while receiving person-centred care, key working, life skills development, medication management, and access to NAPPI-based positive behaviour support.

Product overview

Next Step Support Ltd operates as a supported living accommodation provider offering a portfolio of residential properties across London (Enfield, Barnet, Haringey, Hackney) and Bedfordshire. The core offering is Supported Living Accommodation Services—a combination of housing and personalized 24/7 support for vulnerable adults (18+) with conditions including mental ill health, learning disabilities, brain injuries, physical disabilities, dual diagnosis, early dementia, and challenging behaviour. Properties range from studio flats to multi-bedroom apartments across named locations (Ocean House, Arnos Grove, Churchfield House, Bush Hill Park, Shelby Court, Cannon Kirk House, Rosewood, Melville House, Claremont House, Sylvester House). Supporting services include CQC-regulated personal care, NAPPI-based Positive Behaviour Support, budgeting and meal preparation assistance, medication management, and community integration support. The company also operates staff development programs including QCF qualifications, Care Certificate training, and recognition awards. All support workers are directly employed (no agency staff), ensuring consistent, trained staffing across all properties.

Differentiator

Problem solved

Functional benefit

Products and services

• Supported Living Accommodation Services Combination of housing and 24-hour personalised support for vulnerable adults (18+) with complex needs including mental ill health, learning disabilities, acquired brain injuries, physical disabilities, dual diagnosis, early dementia, and challenging behaviour. Tenants hold tenancy agreements while receiving person-centred support, key working, medication management, life-skills development, and access to community activities. Services are commissioned by local authorities across London boroughs and Bedfordshire.
• Personal Care Services CQC-regulated personal care delivered by qualified staff registered with the Care Quality Commission for adults residing in Next Step Support accommodation who have been assessed as needing personal care support. Provider ID: 1-119229192.
• Positive Behaviour Support (NAPPI) Person-centred behaviour support service using the NAPPI (Non-abusive Psychological and Physical Intervention) Positive Behaviour Support model, tailored for service users presenting behaviours of concern. Delivered through extensive training, workshops, and regular refresher courses by an in-house NAPPI/PBS lead, with focus on the least restrictive methods, self-protection, early trigger identification, and positive reinforcement.

Quantifiable outcome

• Service users achieving independent living goals and stepping down to less supported accommodation
• +1 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered core and minor.

• SGSL LtdcoreStrategic or Co-development PartnerAssociation with SGSL Ltd to deliver support services as part of the company's group of family-owned supported living accommodation services.
• Blue Square Residential LtdcoreStrategic or Co-development PartnerHousing partner providing property portfolio for supported living accommodation services.
• Independent Housing UK LtdminorOthersProvides maintenance services for properties within the accommodation portfolio.
• Hertfordshire Partnership University NHS Foundation TrustcoreStrategic or Co-development PartnerNHS Foundation Trust providing mental health services; Next Step Support works collaboratively with their Enhanced Rehabilitation Outreach Service (EROS) and community mental health teams to achieve positive outcomes for clients.
• Angel UK and Angel Support Living LtdcoreStrategic or Co-development PartnerAssociated family-owned supported living services; moved to shared head office premises in 2017 at Chaseside, Enfield.

Scale indicators4 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• Achieve Together: Private equity-backed supported living provider offering residential and community support for adults with learning disabilities and complex needs. Closely mirrors Next Step Support's person-centred model and local authority referral channel, at greater scale.
• Hft (Home Farm Trust): National charity providing supported living and residential care for people with learning disabilities, including behaviours of concern. Comparable to Next Step Support's learning disability and challenging behaviour segments, with PBS-aligned care practices.
• Lifeways: UK supported living provider for adults with learning disabilities, mental health conditions, and complex needs, operating under similar local authority commissioning contracts. Same CQC-regulated personal care model and 24-hour staffing approach.
• Creative Support: Not-for-profit provider of person-centred supported living, personal care, and community support for adults with learning disabilities, mental health needs, and dementia across the UK. Comparable operating model and customer mix.
• Community Integrated Care: Large charity providing supported living and personal care for adults with learning disabilities, autism, and mental health needs, commissioned by UK local authorities. Comparable service architecture but materially larger scale.
• Dimensions UK: Large not-for-profit provider of person-centred supported living and personal care for adults with learning disabilities and autism, largely funded by UK local authorities. Closely comparable operating model and target population to Next Step Support.
• Turning Point: UK social enterprise providing supported living, mental health, and substance misuse services. Overlaps with Next Step Support's mental health and dual diagnosis segments under similar local authority and NHS commissioning arrangements.
• Voyage Care: One of the UK's largest private supported living and residential providers for adults with learning disabilities, autism, mental health needs, and complex behaviours. Directly comparable service model, customer base (local authorities), and commissioning pathway as Next Step Support, but at materially greater scale.
• United Response: Charity supporting adults with learning disabilities, mental health needs, and autism through supported living and personal care services across England and Wales. Directly comparable referral channel and service portfolio.

Broad incumbents

• CareTech Holdings: Listed UK provider with a broad portfolio spanning residential care, supported living, specialist education, and fostering for adults and children with learning disabilities and complex needs. Significantly larger and more diversified than Next Step Support, but overlapping in supported living offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Next Step Support