Brecha Digital Consultores

What Brecha Digital Consultores does

Brecha Digital Consultores is a privately held Chilean digital consulting firm founded in 2010 and headquartered in Santiago, with a secondary contact presence in Spain. The company designs and delivers digital communications, citizen engagement, and analytics solutions to Chilean public-sector institutions (municipalities including Puerto Montt, Independencia, La Granja, La Pintana, Maipú, Pirque, Talcahuano; and agencies such as CORFO, SISS, ONEMI) and corporate clients (Salmones, ISAPRES Chile, Quiñenco, Mega, Merken, Vicuña, and others), with an emerging focus on HR departments of large enterprises via a strategic alliance with RH Management.

The firm operates both as a professional services consultancy and as a software vendor, monetizing through custom consulting engagements and through a portfolio of proprietary platforms. These platforms include the Huella Digital Big Data platform (described as unique in the Spanish-speaking market for managing unstructured digital conversation data via machine-to-machine classification), the Municipal Agenda Management System (desktop/mobile with georeferencing and notifications), the AI-Powered Active Transparency Platform (multi-source data processing with embedded AI chat), the Request Management System (automated routing of citizen/client requests), and an Omnichannel Contact Center service. AI features appear in specific products (chatbot NLP, generative context generation, machine-to-machine conversation classification) rather than as a foundational differentiator.

Brecha Digital's revenue mechanics are split across digital consulting fees and subscription/platform licensing. Pricing is quote-based and not publicly disclosed. Distribution is sales-led and direct, both through enterprise field sales and through innovation-project partnerships with regional governments and universities under Chile's Fondo de Innovación para la Competitividad (FIC) program. The firm is founder-led, with Luis Pérez Prado as CEO, and operates without disclosed external institutional funding.

Name

Brecha Digital Consultores

Legal name

Brecha Digital Consultores

Website

https://brechadigital.cl

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Brecha Digital Consultores is a Santiago-based digital consulting firm serving Chilean municipalities, government agencies, and corporate clients with proprietary platforms for municipal management, AI-powered transparency, request routing, and Spanish-language Big Data digital-communications analytics.

Ownership category

akta.pro rank

Product category

Digital Communications Consulting

NAICS

Management Consulting Services (54161), Marketing Consulting Services (541613), Other Management Consulting Services (541618)

SIC

Services-Management Consulting Services (8742), Services-Prepackaged Software (7372)

akta.pro primary industry

Data, Analytics & AI Consulting (BPAHAEAF)

akta.pro secondary industries

Public Sector & Policy Consulting (BPAHACAN), Digital Workplace & Collaboration Consulting (BPAHAEAH), Operations & Process Improvement Consulting (BPAHACAB)

Keywords

• Digital communications consulting
• Social media analytics
• Municipal management software
• Corporate communications services
• Transparency platform solutions

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Digital Consulting Services: Strategic digital communications consulting for corporate and public sector clients, including social media management, crisis communication, and digital strategy development.
2. Platform Software (SaaS): Licensing and subscription-based access to proprietary platforms including municipal management systems, AI transparency platforms, and Big Data analytics tools.
3. Internal Communications Solutions: Digital solutions for HR departments including AI-based data analytics, digital platforms, and methodologies for employee communications.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Brecha Digital Consultores is a Chilean digital communications consultancy that designs and implements digital development initiatives for public and private sector clients. It sells strategic consulting services (corporate communications, public communications, internal digital communications, social media marketing, omnichannel contact center, web development) bundled with proprietary software platforms including the Huella Digital Big Data analytics platform, an AI-powered Active Transparency Platform, a Municipal Agenda Management System, and a Request Management System.

Product overview

Brecha Digital Consultores operates as a digital consultancy offering a portfolio of proprietary platforms and strategic services. Their core platforms include the Sistema de Gestión de Agenda Municipal (municipal agenda management with mobile apps for iOS/Android, georeferencing, and notifications), the Plataforma de Transparencia Activa con Inteligencia Artificial (AI-powered public information platform with embedded chatbot and real-time data processing), the Sistema de Gestión de Solicitudes (centralized request management with automatic routing), and the Big Data platform (unique in the Spanish-speaking market for managing unstructured databases and machine-to-machine classification of digital conversations). Their service offerings complement these platforms and include Social Media Marketing, Gestión Final de Clientes (omnichannel contact center), Comunicación Corporativa, Comunicación Pública, Comunicaciones Internas Digitales, and Web Development. The company also focuses on territorial innovation through regional projects funded by FIC, promoting social and productive innovation at regional levels with national scaling potential.

Differentiator

Problem solved

Functional benefit

Brands

• Pensar en Bits: Web development services
• LA HUELLA DIGITAL

Products and services

• Huella Digital Big Data Platform (LA HUELLA DIGITAL)

Named customers21 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• RH ManagementcoreStrategic or Co-development PartnerStrategic alliance combining Brecha Digital's 10 years of digital communications experience with RH Management's 15 years of HR consulting expertise. The partnership aims to support HR leaders in digital transformation of internal communications, combining Brecha Digital's Big Data, AI methodologies, and digital tools with RH Management's HR best practices and client relationships.
• Fondo de Innovación para la Competitividad (FIC)coreOthersFunding source for multiple territorial innovation projects. Brecha Digital develops digital platforms with local relevance, implementing them alongside regional actors. Projects integrate digital technologies, capacity building, and territorial diffusion strategies across Chilean regions including Arica y Parinacota and Palena.
• Universities and Regional GovernmentscoreStrategic or Co-development PartnerSolid collaboration with universities and regional governments for the design and implementation of digital solutions promoting social and productive innovation at regional level. Projects have national scaling capabilities and include platforms for territorial development, sports economy data, and traditional food heritage.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Atento: Atento is a large LATAM-headquartered omnichannel customer experience and contact center operator serving enterprises and government entities. Comparable to Brecha Digital's Omnichannel Contact Center and customer request management offerings, though at significantly larger scale.
• everis (NTT Data): Everis (now NTT Data) is a major LATAM digital and technology consultancy with deep Chilean public-sector and enterprise practices. It directly competes with Brecha Digital for digital transformation, citizen engagement, and analytics engagements in Chilean municipalities and government agencies.
• Indra: Indra is a Spanish-headquartered IT and digital services firm with significant LATAM operations and a strong public-sector/government digitalization portfolio. Comparable to Brecha Digital because both serve government clients with digital transformation, citizen services, and analytics platforms, including in Spanish-speaking markets.

Broad incumbents

• Globant: Globant is a large LATAM-headquartered digital transformation consultancy offering AI, analytics, and customer experience services globally. It competes with Brecha Digital in digital strategy and analytics for enterprises, though at far greater scale and broader scope.
• Accenture Chile: Accenture's Chilean practice delivers strategy, technology, and digital communications consulting to large corporates and government entities. Comparable to Brecha Digital as a broader incumbent offering overlapping digital communications and public-sector transformation services at significantly greater scale.
• Deloitte Digital Chile: Deloitte Digital combines management consulting, creative, and technology services for Chilean enterprises and public institutions. Comparable to Brecha Digital in delivering integrated digital transformation, communications, and analytics programs for government and corporate clients.

Others

• Evercheck (Zendesk partner ecosystem, LATAM CX consultancies): Zendesk and its LATAM CX partner ecosystem provide customer experience and contact-center SaaS platforms comparable to Brecha Digital's omnichannel contact center and request management products, and compete indirectly for the same municipal and enterprise service desk budgets.
• ISDI: ISDI is a digital business school and transformation advisory with strong Spanish-speaking market presence. Comparable to Brecha Digital thematically because both operate at the intersection of digital transformation, communications, and education/training for organizations across Spanish-speaking markets.

Regional players

• Telefónica Empresas Chile: Telefónica Empresas Chile provides digital, IoT, big data, and communications services to Chilean corporates and government. Comparable to Brecha Digital as a domestic Chilean provider of digital communications and analytics solutions, with overlapping presence in the same enterprise and public-sector accounts.
• Newtenberg: Newtenberg is a Chilean communications and public affairs consultancy serving corporates and institutions. Comparable to Brecha Digital as a Chilean-headquartered competitor focused on strategic communications and stakeholder engagement for similar client profiles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/brechadigital_
• YouTubeyoutube.com/user/brechadigitalchile
• Facebookfacebook.com/brechadigitalconsultores
• LinkedInlinkedin.com/company/brecha-digital-consultores
• Instagraminstagram.com/brechadigital.cl

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Brecha Digital Consultores