Working Words

What Working Words does

Working Words Inc. is a privately held, founder-owned professional services firm founded in 1990 and headquartered in Pennsylvania, USA (note: firmographics file lists Pausa, Germany, which contradicts all other sources indicating a US-based entity with 610 area code). The firm specializes in writing improvement and communication skills training delivered through a Personalized Blended Learning Approach that combines remote interactive videoconference sessions, individual coaching, and on-site training, all customized using each client's own documents. Working Words serves pharmaceutical, biopharmaceutical, clinical/medical, and business/professional services organizations, with named enterprise clients including Amgen, AstraZeneca, Bayer, Biogen, Boehringer Ingelheim, Gilead Sciences, GSK, Merck, Novartis, Pfizer, and Wyeth.

The company's product portfolio centers on Training and Coaching Services as the core offering, with four specialized sub-products: Investigation Report Writing Training (built on a proprietary "Working Words Investigation Methodology" targeting GMP deviation investigations in pharma manufacturing and claiming up to 50% reduction in client deviations), Scientific and Technical Writing Training (for regulatory submissions, clinical study reports, protocols, and journal articles), Writing and Editing Services (corporate branding, blog/web copy, technical reports, ghostwriting), and Medical Editing and Writing Services (patient education, informed consent forms, healthcare copywriting). The company is led by President Curtisy Briggs, whose personal expertise and industry reputation form the central delivery asset.

Working Words generates revenue through quote-based, customized professional services engagements on multi-year contracts, with no publicly disclosed pricing tiers. The go-to-market motion is enterprise field sales targeting pharmaceutical quality, clinical, regulatory, and medical affairs functions, supported by a referral-driven channel leveraging client testimonials from senior executives at major pharma companies. The firm has 1-10 employees per firmographics, no disclosed funding rounds, no M&A activity, and no public revenue disclosure. Marketing is primarily content-driven through the firm website, LinkedIn presence, and client-logo-based credibility, with no evidence of paid digital advertising.

Name

Working Words

Legal name

Working Words Inc.

Website

https://workingwordsinc.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Short description

Working Words Inc. is a privately held, founder-owned US professional services firm that delivers customized writing and investigation training to enterprise pharmaceutical, biopharmaceutical, clinical, and medical communications organizations through blended learning, coaching, and on-site programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Pausa

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Training and Coaching Services: Professional training and coaching services delivered through personalized blended learning approach including remote interactive sessions, individual coaching, and on-site training. Services are customized using client documents and address writing skills improvement across pharmaceutical, clinical, and business contexts.
2. Writing and Editing Services: Outsourced writing and editing of company documents including corporate branding, blog/web copy, video scripts, ghostwriting, technical reports, scientific manuscripts, poster presentations, and slide decks.
3. Medical Editing and Writing: Medical editing, healthcare copywriting, patient education materials, clinical trial summaries, informed consent forms, and sales/marketing materials for healthcare audiences.
4. Scientific and Technical Writing Services: Extensive review and editing services for technical reports, journal articles, protocols, informed consents, clinical study reports, and regulatory submissions with careful attention to timelines and deadlines.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Working Words provides professional writing, editing, and training services to pharmaceutical, biopharmaceutical, clinical/medical, and business/professional services organizations. Its core offering is a Personalized Blended Learning Approach that combines remote interactive videoconference sessions, individual coaching, and on-site training, with curricula customized using client documents. The company also delivers outsourced writing and editing of scientific, technical, regulatory, and marketing documents.

Product overview

Working Words offers a suite of writing improvement services centered around a core Training and Coaching product with four specialized sub-products. The main Training and Coaching Services uses a Personalized Blended Learning Approach combining remote sessions, coaching, and on-site training. This core offering branches into Investigation Report Writing Training (focused on root cause analysis for pharmaceutical manufacturing), Scientific and Technical Writing Training (for regulatory submissions and journal articles), Writing and Editing Services (corporate and marketing communications), and Medical Editing and Writing Services (patient education and clinical documents). All programs are customized using client documents to address specific industry needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Training and Coaching Services Personalized blended learning training and coaching programs combining remote interactive videoconference sessions, individual coaching, and on-site training, customized using client documents, for pharmaceutical/biopharmaceutical manufacturing, clinical/medical writing, and business/professional services audiences.
• Investigation Report Writing Training Training in root cause analysis and critical thinking/writing designed to improve manufacturing and laboratory investigations in the pharmaceutical/biopharmaceutical industry, utilizing the proprietary Working Words Investigation Methodology to help reduce deviations.
• Scientific and Technical Writing Training Training and services that transform data into meaningful analysis and clear narrative, covering technical reports, journal articles, protocols, informed consents, clinical study reports, and regulatory submissions.
• Writing and Editing Services Professional writing, editing, and copywriting services for corporate branding, blog and web copy, videos and instructional materials, technical reports, and scientific manuscripts.
• Medical Editing and Writing Services Expert clarification of complex medical information for multiple audiences including patients, covering medical editing, healthcare copywriting, patient education materials, clinical trial summaries, informed consent forms, and sales training materials for healthcare audiences.

Quantifiable outcome

• Reduces deviations by as much as 50%
• +2 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Syneos Health: Biopharmaceutical services organization combining CRO capabilities with medical communications and writing services. Competes for the same pharma writing and communications budgets as Working Words, particularly on regulatory and clinical deliverables.
• Parexel International: Major global CRO with medical writing, regulatory affairs, and biopharmaceutical consulting services. Provides in-house competition to Working Words for outsourced pharma writing engagements at enterprise scale.
• ICON plc: Global CRO offering medical writing, clinical study report authoring, and regulatory submission services alongside its broader clinical operations. Overlaps with Working Words in medical/regulatory writing but as one service among many.
• Cactus Communications: Large global scientific communications company (parent of Enago) providing editing, publication support, and research solutions. A scaled incumbent operating in the same writing/editing category as Working Words but with a much broader portfolio and geographic reach.
• IQVIA: World's largest CRO with extensive medical writing, real-world evidence, and regulatory writing capabilities. Represents a large, well-capitalized incumbent alternative to boutique firms like Working Words.
• RWS Group: Global language, translation, and technical writing services company with deep pharma/life sciences practice. Competes for regulated content work and provides a broader, more diversified alternative to Working Words' specialized offering.

Direct peers

• BioScience Writers: US-based scientific writing and editing firm offering manuscript preparation, regulatory documents, and training for life sciences clients. Overlaps directly with Working Words' scientific and technical writing services and medical editing offerings.
• Trilogy Writing & Consulting GmbH: German-headquartered pharmaceutical and medical writing consultancy that, like Working Words, specializes in clinical and regulatory documents for pharma/biopharma clients. Highly comparable in service scope (clinical study reports, regulatory submissions, scientific manuscripts) and target buyer.
• Enago: Scientific editing, translation, and research communication services for academic and pharmaceutical authors. Competes for the same scientific/technical writing and editing engagements that form Working Words' sub-product lines.

Others

• Acrolinx: Enterprise content quality and terminology-governance software used by regulated industries including pharma. Adjacent — not a direct competitor to Working Words' coaching, but represents a technology-enabled substitute for portions of the writing-improvement workflow.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/working-words-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Working Words