Florida Department of Management Services

What Florida Department of Management Services does

The Florida Department of Management Services (DMS) is a state government agency headquartered in Tallahassee, Florida, established in 1993 through the merger of the Departments of Administration and General Services. Positioned as the "business arm" of Florida state government, DMS delivers centralized workforce and business operational support to Florida's executive-branch agencies and their employees, serving more than 1.1 million customers. Its remit spans two operational pillars — Business Operations (State Purchasing, Real Estate Development and Management, Fleet Management, and Telecommunications/SUNCOM) and Workforce Operations (State Human Resource Management, People First, State Group Insurance, and Retirement) — supported by internal Agency Administration functions.

The agency operates a portfolio of distinct government service programs rather than a unified software platform. Core systems include People First, a statewide web-based human resource information system (HRIS) created in 2002 as one of the largest public-sector HR outsourcing initiatives in the U.S., serving over 230,000 state employees and retirees and maintained under contract by NorthgateArinso, LLC; MyFloridaMarketPlace (MFMP), an eProcurement system in operation for over 20 years; the Florida Retirement System (FRS), the fourth-largest state retirement system in the U.S. with $204.5 billion in total assets and more than 1.2 million active, retired, and terminated vested members; and SUNCOM telecommunications services, which include the Statewide Law Enforcement Radio System (SLERS) for public safety communications.

As a government entity, DMS does not generate commercial revenue; it is funded through annual state budget appropriations and oversees an approximately $1 billion budget. Its go-to-market is effectively a statutory monopoly over enterprise services for the state: agencies procure through DMS's centralized state contracts and agreements, which account for more than $1.6 billion in purchases annually via the Division of State Purchasing, and through the MFMP eProcurement system. DMS reports administrative costs of a little more than 1.5 percent of total agency budget, below the conservative five percent norm. The agency is led by Interim Secretary Tom Berger, a DMS veteran of over 18 years, and operates under the authority of the Governor of Florida.

Name

Florida Department of Management Services

Legal name

Florida Department of Management Services

Website

https://dms.myflorida.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

251–500 employees

Short description

The Florida Department of Management Services is a Tallahassee-based state agency serving as the business arm of Florida government, providing centralized HR, retirement, procurement, real estate, fleet, and telecommunications services to state agencies and over 1.1 million customers.

Ownership category

akta.pro rank

Product category

Government Administrative Services

NAICS

Administration of Human Resource Programs (9231), Administration of General Economic Programs (92611)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Facilities Support Management Services (8744)

akta.pro primary industry

State/Provincial Labor, Employment Standards & Workforce Development Administration (BPAIABAN)

akta.pro secondary industry

HR Compliance & Policy Administration Outsourcing (incl. regulatory reporting) (BPACAKAK)

Keywords

• State government services
• Human resources outsourcing
• Public procurement services
• Pension administration
• Government facilities management

Headquarters

HQ city

Tallahassee

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Government Appropriation and Budget: DMS is a state government agency funded through annual state budget appropriations. The agency oversees approximately $1 billion budget and provides services to state agencies and employees without direct revenue generation from commercial activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

The Florida Department of Management Services operates as the business arm of Florida state government, providing centralized workforce and business operational support to state agencies. It administers HR and benefits systems (People First HRIS), state procurement and eProcurement (MyFloridaMarketPlace), the Florida Retirement System, state group insurance, telecommunications (SUNCOM), fleet management, real estate development and management, and state purchasing programs.

Product overview

The Florida Department of Management Services operates as a government services organization providing workforce and business operational support to Florida State government, serving more than 1.1 million customers. Rather than a unified software product, DMS offers a portfolio of government service programs including People First (web-based HRIS system), MyFloridaMarketPlace (eProcurement platform), Florida Retirement System (pension administration), State Group Insurance (benefits management), SUNCOM (telecommunications), Fleet Management, Real Estate Development and Management, and State Purchasing. These operate as separate service programs under a unified agency rather than an integrated product platform with modules.

Differentiator

Problem solved

Functional benefit

Products and services

• People First The State of Florida's online, self-service, secure web-based human resource information system (HRIS) providing enterprise-wide HR and insurance benefits services to over 230,000 state employees and retirees and serving more than 1 million job applicants.
• MyFloridaMarketPlace (MFMP) The State of Florida's award-winning eProcurement system providing tools to support innovative procurement, centralizing procurement activities, and streamlining interactions between vendors and state government entities.
• Florida Retirement System (FRS) The fourth largest state retirement system in the US, administered by the Division of Retirement, managing over $204.5 billion in total assets and more than 1.2 million active, retired, and terminated vested members.
• State Group Insurance Division of State Group Insurance offers and manages a comprehensive package of health and welfare insurance benefits for active and retired state employees and their families, including health insurance, flexible spending accounts, life insurance, and dental and vision coverage.
• SUNCOM Telecommunications Services DMS Division of Telecommunications provides contracts for voice and data services to agency customers while managing the state's public safety communications, including the Statewide Law Enforcement Radio System (SLERS) and Florida's Next Generation 911 efforts.
• Fleet Management The Bureau of Fleet Management approves all purchases, administers disposal, and tracks inventory and utilization management of state motor vehicles, watercraft, aircraft, and mobile equipment for Florida state government.
• Real Estate Development and Management (REDM) The Division of Real Estate Development and Management oversees construction of public buildings statewide, managing approximately 12 million square feet of state facilities through six bureaus.
• State Purchasing The Division of State Purchasing serves as Florida's public procurement leader, providing commodities and services to the State of Florida through state contracts and agreements accounting for more than $1.6 billion in purchases annually.

Quantifiable outcome

• DMS administrative cost is a little more than 1.5 percent of total agency budget, well below the conservative five percent norm
• +3 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• GrantWorks, Inc.coreChannel Partner/ Reseller/ Distributor · 14 April 2026GrantWorks, Inc. was awarded a contract under the Florida Department of Management Services' statewide Management Consulting Services (MCS) contract vehicle, enabling state agencies to procure the firm's professional consulting and program management services. The contract creates a streamlined procurement pathway intended to reduce administrative burden and accelerate program delivery for Florida agencies.
• ICFcoreChannel Partner/ Reseller/ Distributor · 23 February 2026The Florida Department of Management Services selected ICF as an awardee on a three-year comprehensive management services contract, making the company eligible to provide management services across all service categories to statewide programs. Services include disaster management, program and grants management, environmental and infrastructure support, agricultural services, workforce development, and technology modernization, with ICF Next providing digital and communications support.
• NorthgateArinso, LLCcoreTechnology or IntegrationThe state contracts with NorthgateArinso, LLC to maintain the People First System, the State of Florida job site, the People First Service Center and the Chard Snyder Service Center, which are the state's outsourced call center for system users.

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• California Department of Human Resources (CalHR): California's state HR administration agency managing classification, compensation, recruitment, and workforce policies for state employees. Functional peer to DMS's People First / State Personnel System.
• Texas Department of Information Resources: Texas's state IT and telecommunications authority, providing statewide technology contracts and services to agencies and public safety entities. Functional peer to DMS's SUNCOM / Information Technology division.
• Pennsylvania Department of General Services: Pennsylvania's central administrative agency handling procurement, fleet, real estate, and building maintenance for state government. Comparable scope to Florida DMS Business Operations.
• Georgia Department of Administrative Services: Georgia's central administrative services agency covering procurement, fleet, HR, risk management, and surplus property. Direct functional peer to DMS at a smaller state scale.
• CalPERS: California Public Employees' Retirement System, the largest US public pension fund. Directly comparable to FRS for scale of retirement administration and asset management.
• New York State Office of General Services: New York's central administrative agency providing procurement, real estate, design and construction, and fleet services to state agencies. Closely mirrors DMS's Business Operations portfolio.
• California Department of General Services: California's central state administrative agency responsible for fleet, real estate, procurement, and support services to sister agencies. Directly comparable to DMS as a multi-functional state central services organization.

Broad incumbents

• Maximus: Provider of government program management, eligibility, and citizen services across US states, including HR, health program, and pension-related administration. Adjacent peer in state government services delivery.
• CGI Federal: Large IT and management consulting vendor serving US federal, state, and local government agencies, including health, pension, and procurement systems. Operates in adjacent space to DMS's technology and consulting categories, including ICF-style comprehensive management services contracts.
• Workday HCM (formerly NorthgateArinso): Enterprise HR and people management software provider currently contracted to maintain the People First system for DMS. Indirect peer as the technology platform vendor underpinning DMS's HR outsourcing capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/floridadms
• Facebookfacebook.com/fldms
• LinkedInlinkedin.com/company/florida-department-of-management-services

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Florida Department of Management Services