Community Service Programs

What Community Service Programs does

Community Service Programs of West Alabama, Inc. (CSP) is a private, non-profit community action agency created by the Economic Opportunity Act of 1964 and headquartered in Tuscaloosa, Alabama. The organization delivers direct social services through three divisions: Supportive Services (Meals on Wheels, Elderly Assistance, Utility Assistance/LIHEAP, Case Management, Diaper Distribution), Education (Head Start and Early Intervention for children birth to age 5), and Housing (new construction, rentals, weatherization, rehabilitation, financial capabilities, and Housing Stability Counseling). CSP serves approximately 15,000 households and over 900 Head Start children annually across a 10-12 county service area in West Alabama, with operations run from program offices in each service county and governed by a federally mandated tripartite Board of Directors.

CSP does not operate a technology platform; service delivery is conducted in person through county-level program offices and partner networks including area churches and NeighborWorks America. Revenue is generated primarily through federal, state, and local government grants (LIHEAP, Head Start, FEMA, EFSP, City of Tuscaloosa) supplemented by private donations and limited fee-based services (Meals on Wheels priced at $4.50 per meal). Customer segments are predominantly subsidized or free: low-income individuals and families, elderly residents aged 60+, and children from birth to age 5. In 2024, CSP launched the Housing Stability Counseling Program in partnership with NeighborWorks America (backed by a $284K grant) and transitioned leadership to Executive Director Olandor O. Lewis, succeeding Cynthia Burton.

Name

Community Service Programs

Legal name

Community Service Programs of West Alabama, Inc.

Website

https://cspwal.com

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

101–250 employees

Short description

Community Service Programs of West Alabama is a non-profit community action agency delivering supportive services, early childhood education, and housing programs to low-income individuals, families, and elderly residents across a 10-12 county region in West Alabama.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Other Community Housing Services (624229), Services for the Elderly and Persons with Disabilities (624120), Child and Youth Services (624110)

SIC

Services-Social Services (8300), Services-Educational Services (8200), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Family Resource Centers & Wraparound Support Services (EDACALAH)

akta.pro secondary industries

Family & Parenting Support Services (BPAGAEAC), Rural, Tribal & Special-Population Housing Programs (FSALAKAL), Family-School Collaboration & Inclusion Planning Support (EDAKABAK)

Keywords

• Community action services
• Anti-poverty programs
• Early childhood education
• Affordable housing programs
• Social services nonprofit

Headquarters

HQ city

Tuscaloosa

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Public and Private Funding: CSP operates as a non-profit organization funded through public grants (federal, state, and local government funding) and private funding sources. The agency administers various government-funded programs including LIHEAP, Weatherization Assistance, Head Start, and housing programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Community Service Programs of West Alabama (CSP) is a private, non-profit community action agency that provides direct social services across three divisions: Supportive Services (Meals on Wheels, Elderly Assistance, Utility Assistance, Information & Referrals, Case Management, Diaper Distribution), Education Programs (Head Start and Early Intervention for children birth to age 5), and Housing Programs (CSP Rentals, Housing Rehabilitation, Weatherization, Financial Capabilities, Housing Stability Counseling). Services are targeted at low-income and vulnerable populations across a 10–12 county service area in West Alabama and are funded primarily through federal, state, and local grants with some fee-based meal revenue.

Product overview

Community Service Programs of West Alabama (CSP) is a non-profit community action agency offering a portfolio of social service programs organized into three main divisions: Supportive Services, Education Programs, and Housing Programs. The Supportive Services Division includes Meals on Wheels, Elderly Assistance, Utility Assistance, Information & Referrals, Case Management, and Diaper Distribution. The Education Programs Division encompasses Head Start and Early Intervention for children from birth to age 5. The Housing Programs Division provides CSP Rentals, Housing Rehabilitation, Financial Capabilities, and Housing Stability Counseling. These programs work together to address immediate needs and lead to long-term self-sufficiency for low-income and vulnerable populations across a 10-12 county service area in West Alabama.

Differentiator

Problem solved

Functional benefit

Brands

• Head Start: Early childhood education program for children from birth to age 5 from low-income families, providing education, health, nutrition, social services, and parent engagement
• Early Intervention
• Meals on Wheels
• Housing Stability Counseling Program

Products and services

• Supportive Services Division Programs and services offered to assist families and individuals within CSP's 10-county service area by eliminating barriers to self-sufficiency, including Meals on Wheels, Elderly Assistance, Utility Assistance, Information & Referrals, Case Management, and Diaper Distribution.
• Education Programs Division Head Start and Early Intervention programs to promote school readiness and empower families, serving children from birth to age 5 with comprehensive developmental support across a multi-county service area.
• Housing Programs Division Various housing initiatives including new housing developments (single family homes and multi-family units), weatherization, home rentals, financial capabilities, and housing stability counseling, headquartered in Tuscaloosa and serving 11 West Alabama counties.
• Meals on Wheels Volunteer-based program delivering midday meals to homebound individuals unable to prepare meals for themselves in West Alabama, partially funded by the City of Tuscaloosa, FEMA, EFSP, and donations.
• Elderly Assistance Program Helps eligible elderly (60 years of age or older) households with medications or groceries up to $50, and/or build/repair home wheelchair ramps in West Alabama.
• Utility Assistance Programs Multiple programs assisting families with high energy bills including LIHEAP, ABC Trust Fund, Emergency Food & Shelter (EFSP), and Project SHARE, with payments made directly to utility companies on behalf of eligible households in West Alabama.
• Head Start Comprehensive child development program promoting school readiness of young children from low-income families, with components in education, social services, health, and parent engagement, serving over 900 children and families across a six-county Head Start area in West Alabama.
• Early Intervention Coordinated, family-focused system of resource access, supports and services for eligible infants and toddlers ages birth to 3 years who have developmental delays or are predisposed to delays due to medical diagnoses, delivered across a seven-county area in West Alabama.
• CSP Rentals Rental housing programs providing working families opportunity to obtain decent, safe and affordable housing, including family-oriented apartment communities and pathways to home ownership in West Alabama.
• Housing Rehabilitation Programs including Healthy Homes, Older Adult Home Modification, Fortified Roofing program, and Weatherization Assistance Program serving eligible households in West Alabama counties.
• Financial Capabilities Programs helping participants reach financial goals specific to housing through improved credit, debt, and savings management.
• Housing Stability Counseling Program (HSCP) Program providing counseling and guidance to individuals and families facing housing challenges such as foreclosure, eviction, or homelessness, administered in partnership with NeighborWorks America in West Alabama.
• Diaper Distribution Program Federal program (DDDRP) launched by Office of Community Services in 2022 to expand diaper distribution for low-income families, providing access to support services such as job training and educational resources.
• Case Management Collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet comprehensive needs through communication and available resources for clients across CSP's service area.

Quantifiable outcome

• Serves over 900 children and families through Head Start
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• NeighborWorks AmericacoreStrategic or Co-development Partner · 1 January 2024CSP partnered with NeighborWorks America for the Housing Stability Counseling Program (HSCP). The program provides critical support to individuals and families facing housing challenges including foreclosure, eviction, or homelessness. Through personalized counseling and guidance, HSCP assists with navigating rental and mortgage issues, preventing evictions, and fostering long-term housing stability. CSP was awarded a total grant amount of over $284,000 to help serve over 300 clients in West Alabama in 2024.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Mobile Community Action: Community action agency serving Mobile County, Alabama with Head Start, Early Head Start, energy assistance, and self-sufficiency programming. Directly comparable multi-division CAA structure with overlapping federal funding mix.
• Easterseals Central Alabama: Alabama-based nonprofit providing early intervention, disability, and family support services including developmental programs for children. Directly comparable to CSP's Early Intervention and Head Start family-engagement programming.
• United Way of West Alabama: Regional funder and service coordinator headquartered in Tuscaloosa that funds many of the same low-income and elderly programs in CSP's territory. Operates overlapping client base and collaborates as part of CSP's local ecosystem.
• Community Action Agency of Northwest Alabama: Multi-county CAA serving Colbert, Franklin, Lauderdale, and Lawrence counties in northwest Alabama with weatherization, Head Start, and supportive services. Directly analogous rural-community-action agency model to CSP.
• Community Action Partnership of Huntsville/Madison County: Federally designated CAA serving Madison County, Alabama with Head Start, energy assistance, weatherization, and case management. Operates the same tripartite-board community-action model as CSP under parallel federal designations.
• Community Action of Greater Birmingham: Community action agency serving Jefferson County, Alabama with Head Start, weatherization, energy assistance, and self-sufficiency programs. Highly comparable to CSP in scope, funding model, and CAA structure, differing primarily by urban service area.

Broad incumbents

• Salvation Army of Greater Birmingham: National faith-based social services organization with significant Alabama presence offering utility assistance, food, and emergency housing programs. Comparable in service mix to CSP's Supportive Services division but with broader geographic footprint and denomination-based funding base.
• Catholic Charities of Alabama: Statewide social services arm of the Catholic Church offering food, housing, case management, and refugee services. Overlapping client base with CSP but a broader, multi-county, faith-based footprint.

Regional players

• Black Belt Community Foundation: Regional community foundation serving Alabama's Black Belt counties — geographic overlap with CSP's service area. Comparable mission of reducing rural poverty but functions as a grantmaker rather than direct service provider.

Others

• NeighborWorks America: National housing-focused intermediary that awarded CSP its $284K Housing Stability Counseling Program grant in 2024. Functions as funder/technical-assistance partner rather than direct competitor, but defines the funding model CSP leverages for housing counseling growth.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/cspwestalabama
• LinkedInlinkedin.com/company/community-service-programs-of-west-alabama
• Instagraminstagram.com/cspwestalabama
• Xx.com/CSPWAL1

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Service Programs