epost

What epost does

ePost Service AG is a Swiss digital communication platform and wholly-owned subsidiary of state-owned Swiss Post (Die Schweizerische Post AG), headquartered in Lucerne, Switzerland. The company operates a unified omni-channel mail and document platform that combines a verified digital letterbox (the Digital Letter) with automatic fallback to Swiss Post's physical postal infrastructure, enabling 100% national delivery coverage across digital, eBill, SMS, email, and physical channels. Its modular product portfolio spans the ePost-App and ScanningService for private consumers (CHF 9.90/month subscription, mail interception and digitization), and SmartSend, oneAPI, Hub, Input Management, eArchiv, Communities, SecureMail, SecureSend, and Studio for business customers — covering everything from single-click online shipping to ERP-integrated mass mailing and legally compliant Swiss archiving.

The underlying technology is a cloud-native microservice architecture hosted on Swiss infrastructure (with Google Switzerland providing underlying cloud services but with 100% Swiss data residency), supporting REST, MFT, SOAP, and SMTP APIs, identity verification via SwissID, qualified electronic timestamps under ZertES, and ISO/IEC 27001:2022 and ISAE 3000 certifications. The customer base spans Swiss private individuals, SMEs (KMU), large-volume senders, municipalities and cantonal government (Kanton Bern, Stadtbauamt Aarau), and software vendors integrating through oneAPI; named enterprise customers include Dormakaba, Mobiliar, Vaudoise, Swisspension, and Galaxus.

ePost generates revenue through a mix of transaction-based pricing (CHF 0.40 per fully digital letter, CHF 1.60–1.80 for physical fallback), per-volume API pricing for oneAPI integrations, monthly consumer subscriptions for the ScanningService, and negotiated enterprise agreements for large senders. Go-to-market is hybrid: product-led growth via free mobile app and self-service web registration for private and small-business customers, API-first integration through developer.epost.ch for software partners, and consultation-led enterprise sales for large senders, municipalities, and government. The company does not disclose revenue or accept external capital, operating as a strategic digital-transformation vehicle of Swiss Post, with its growth levered to the planned 2026 inclusion of the Digital/Hybrid Letter in Switzerland's universal postal service obligation.

Name

epost

Legal name

ePost Service AG

Website

https://epost.ch

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

ePost Service AG is a Swiss digital mailbox and omni-channel communication platform, wholly owned by Swiss Post, serving Swiss private individuals and businesses with digital letters, mail scanning, API-integrated multi-channel delivery, and legally compliant archiving.

Ownership category

akta.pro rank

Product category

Digital Mail and Communication Services

NAICS

Postal Service (491)

akta.pro primary industry

P.O. Boxes & Virtual Mailboxes (TLAAAAAG)

Keywords

• Digital mailbox
• Secure document delivery
• Mail scanning service
• Digital letter platform
• Omni-channel communication

Headquarters

HQ city

Lucerne

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales

Revenue model

1. Digital Letter Delivery (Transaction): Per-send transaction fees for digital letters. Fully digital delivery costs CHF 0.40 per letter. Physical fallback incurs additional printing and postage costs.
2. SmartSend Online Shipping: Pay-per-send model for business mail sent through the SmartSend platform. No fixed costs, subscriptions, or additional fees - only per shipment charges.
3. ScanningService Subscription: Monthly or annual subscription for physical mail scanning service. CHF 9.90/month for private customers, CHF 0.80 per letter for business customers. Additional fees for non-scannable items forwarding.
4. oneAPI Enterprise Integration: Transaction-based pricing per shipment through API, tiered by volume and channel (ePost, eBill, email, SMS, print). Volume discounts available with monthly minimum fees for large senders.
5. SecureSend/Studio: Revenue from payroll document delivery and business response management services via API integration.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

ePost is a digital communication platform that provides a secure digital mailbox, digital letter delivery, and omni-channel document shipping for private individuals and businesses in Switzerland. The service combines digital letterbox technology with physical mail fallback via Swiss Post infrastructure, enabling verified senders to deliver legally valid digital letters, scan and digitize incoming physical mail, archive documents compliant with Swiss law, and integrate sending capabilities directly into ERP/CRM/billing systems via a single API.

Product overview

ePost is a digital communication platform operated by ePost Service AG (a subsidiary of Swiss Post) offering a modular portfolio of products for both private individuals and business customers. For private customers, the ePost-App serves as a mobile digital mailbox for receiving digital letters, scanning physical mail, archiving documents, secure chat via Communities, and direct bill payment. For business customers, the platform is built around the Digital Letter (Digitaler Brief) as the core product, with SmartSend for online mail sending, oneAPI for ERP/CRM system integrations, Hub for mass mailings, ScanningService for digitizing incoming physical mail, eArchiv for compliant document storage, Input Management for automated mail distribution, Communities/SecureMail/Studio for secure communication, and SecureSend for HR document delivery. The platform operates as a unified system combining digital and physical delivery channels (ePost, eBill, Email, SMS, physical mail) with automatic channel optimization.

Differentiator

Problem solved

Functional benefit

Brands

• SmartSend: Online business mail shipping service for daily business correspondence via physical mail, eBill, or digital delivery
• SecureSend / IncaMail
• oneAPI
• Hub
• ScanningService
• eArchiv
• SecureMail
• Communities
• Studio

Products and services

• Digitaler Brief (Digital Letter) Core digital mail service enabling verified senders to deliver legal digital letters to recipients' secure digital mailbox. Combines digital and physical delivery with qualified electronic timestamp (ZertES) and regulated seal for legal evidentiary value.
• SmartSend Online platform for sending daily business mail physically, via eBill, or digitally with automatic optimal channel selection (ePost, eBill, Email, SMS, or physical mail) for each recipient.
• ScanningService Physical mail scanning service that redirects incoming paper mail to a certified scan center, digitizes it, and delivers scanned documents to the user's digital mailbox. Physical originals are stored temporarily and destroyed securely after 25 days.
• SecureSend / IncaMail Secure delivery solution for payroll documents and sensitive business communications via API from HR software, delivering documents through app or secure link to recipients.
• oneAPI Unified API platform for system integrations enabling sending from ERP, billing, and specialized systems via a single API. Supports omni-channel delivery (ePost, eBill, Email, SMS, physical) with automatic channel optimization. Supports REST, MFT, SOAP, and SMTP standards.
• Hub Mass mailing platform for bulk senders to print and digitize large-volume shipments, supporting high-volume document processing and distribution.
• Input Management Rule-based automated forwarding and distribution service for incoming digital business mail, enabling automated routing based on predefined rules.
• eArchiv Legally compliant document archive solution for storing and retrieving important business documents according to Swiss legal requirements (OR, GeBüV), offering tamper-proof encrypted storage.
• Communities Secure messaging and document sharing platform with end-to-end encryption for confidential communication via chat and group messages within the ePost environment.
• SecureMail Data protection-compliant encrypted and verified email communication solution for sending sensitive information via secure, encrypted email channels.
• Studio Data protection-compliant business response mailing solution for creating, sending, replying, and evaluating business reply communications.
• ePost-App Mobile application for private customers providing a digital mailbox on smartphones for receiving digital letters, scanning documents, archiving, secure chat, and bill payment. Available for iOS and Android.

Quantifiable outcome

• Digital delivery costs CHF 0.40 vs CHF 1.50-1.80 for physical, representing 70-78% savings
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• KLARA Business AGcoreTechnology or Integration · 1 October 2020KLARA Business AG is a subsidiary of Swiss Post (since October 2020) and co-founder of the ePost platform. Provides the underlying technology and operational infrastructure for ePost services. ePost.app is operated using KLARA technology and login systems.
• Swiss Post (Schweizerische Post)coreStrategic or Co-development PartnerSwiss Post is the parent company and primary strategic partner of ePost Service AG. Provides physical postal infrastructure, postal account services, address verification, mail sending, and postal regulations compliance. The ePost platform is the digital communication arm of Swiss Post.
• Swisspension AGminorStrategic or Co-development PartnerPension fund using ePost SmartSend for digital document delivery to insured members. Testimonial customer demonstrating B2B use case.
• Vaudoise AssurancesminorStrategic or Co-development PartnerSwiss insurance company using ePost for digital communication with customers. One of the early senders of digital letters via ePost.
• Kanton BernminorStrategic or Co-development PartnerCanton of Bern government using ePost for digital citizen communication and document delivery.
• Dormakaba Schweiz AGminorStrategic or Co-development PartnerManufacturing company using ePost SmartSend for automated document delivery, demonstrating enterprise integration use case.
• GalaxusminorStrategic or Co-development PartnerSwiss online retailer using ePost for business communication and customer document delivery.
• MobiliarminorStrategic or Co-development PartnerSwiss insurance company (Die Mobiliar) using ePost for digital policyholder communication. Listed as an early digital letter sender.
• SwissIDcoreTechnology or IntegrationSwissID provides identity verification services for ePost user authentication. Required for Post App login integration but not supported for API authentication.
• Post CH AGcoreTechnology or IntegrationOperating entity of Swiss Post handling address verification, physical mail processing, identification of non-scannable items, letter sending, and financial accounting services for ePost.
• Hubspot Ltd.minorGTM or Marketing PartnerHubSpot provides marketing automation and CRM services for ePost customer engagement and marketing activities in Europe.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/postschweiz
• Facebookfacebook.com/ePostSchweiz
• LinkedInlinkedin.com/company/epost-schweiz

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about epost