City of Duluth, Minnesota

Municipal Government Servicesduluthmn.gov

Company typePrivate
Founded-
HeadquartersDuluth, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Duluth, Minnesota does

The City of Duluth, Minnesota is an incorporated municipal government operating under Minnesota state law, serving approximately 86,000 residents, 35,000 daily commuters, and 6.7 million annual tourists across the Duluth metropolitan area. It delivers the full statutory range of municipal services — police and fire protection, utilities (natural gas, water, sanitary sewer, stormwater operated through Comfort Systems Duluth), street maintenance, parks and recreation (including Spirit Mountain, Lake Superior Zoo, golf courses, and trails), permitting and licensing, parking, public health programs (including lead-water education and replacement), and workforce development (CareerForce Duluth, YES Duluth youth services, On-the-Job Training). The city is governed by an elected Mayor (Roger J. Reinert, 40th Mayor) and nine-member City Council. Revenue is generated through property and tourism taxes, utility billing, license and permit fees (transaction-based), and parking charges — a fee-based, non-commercial operating model rather than a venture-funded growth model.

The city has built out a digital services portfolio atop commercial municipal-software platforms: ePlace for online permitting and licensing (internal), an Esri ArcGIS-based Police Transparency Hub, a Pavement Condition Index Map, an Online Parks and Trails Map, the Tyler Technologies Resident Problem Reporter for non-emergency service requests, and Northland Alert for emergency notifications. Service delivery is multi-channel — City Hall walk-in (M-F 8:30-4:00pm), online self-service portals, phone contact, and partnerships with regional authorities including Duluth Transit Authority, Duluth Airport Authority, DECC, Housing & Redevelopment Authority, and Seaway Port Authority. Recent capital activity includes the March 2026 opening of 90 units of permanent supportive housing across Wadena West and Welch Place (combined Total Development Cost just over $31 million), financed through Center City Housing Corp, Minnesota Equity Fund (LIHTC equity), HOME funds, ARPA, and housing infrastructure bonds. Marketing and outreach run through the official duluthmn.gov website, press releases, Northland Alert, email/web subscriptions, and organic social. Certifications include Section 508 and WCAG 2.0 A/AA accessibility compliance for the website.

City of Duluth, Minnesota firmographics

Firmographics

Name: City of Duluth, Minnesota
Legal name: City of Duluth, Minnesota
Website: https://duluthmn.gov
Company type: Private
Operating status: Operating
Headcount range: 251–500 employees
Ownership category
akta.pro rank

City of Duluth, Minnesota industry classification

Industry

Product category: Municipal Government Services
NAICS: Water, Sewage and Other Systems (2213), Administration of Public Health Programs (923120), Justice, Public Order, and Safety Activities (922)
SIC: Electric, Gas & Sanitary Services (4900), Water Supply (4941), Transportation Services (4700)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), City/Municipal Public Health Departments (HLAJAAAC), Water Resources Administration (Watersheds, Rivers, Groundwater) (BPAIAMAE)

Keywords

Municipal government services
Public safety services
Utility services
Workforce development programs
Parks and recreation

Where City of Duluth, Minnesota is headquartered

Location

Headquarters

HQ city: Duluth
HQ country: United States
HQ region: North America

Offices1 record

Markets served

City of Duluth, Minnesota business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

Property and Tourism Taxes: The city collects property taxes and tourism taxes from visitors and businesses operating in the hospitality sector.
Utility Services Revenue: Revenue from natural gas, water, sanitary sewer, and stormwater utilities provided through Comfort Systems Duluth.
Licenses and Permits Fees: Fees collected for business licenses, hospitality licenses, liquor licenses, cannabis registration, building permits, and special event permits.
Parking Revenue: Revenue from on-street and off-street parking, including parking tickets, monthly permits, and mobile parking payments.

Pricing tiers

Model	Billing	Price
Transaction based/ take rate	Pay-as-you-go	Parking Fines
Other	Pay-as-you-go	Alternate Side Parking Program
Subscription	Monthly	Utility Services

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

City of Duluth, Minnesota product offering

Product offering

Core offering

The City of Duluth, Minnesota is a municipal government that delivers core public services to residents, businesses, and visitors. Its primary offerings include public safety (police and fire), permitting and licensing via the ePlace platform, utility services (natural gas, water, sewer, stormwater) through Comfort Systems Duluth, parks and recreation, workforce development via CareerForce Duluth, and parking enforcement. The city also operates digital transparency and service request portals and manages housing and infrastructure projects.

Product overview

The City of Duluth, Minnesota operates as a municipal government providing comprehensive public services through both traditional in-person channels and digital platforms. The city's digital portfolio includes the ePlace Permitting and Licensing system for online permit applications, a Resident Problem Reporter for service requests, the Police Transparency Hub for public safety data, Northland Alert for emergency notifications, and pavement/parks mapping tools. Workforce development services include CareerForce Duluth, YES Duluth youth employment services, and On-the-Job Training programs. The city also provides public health programs such as Lead Water Education and employee wellness through Bridge to Wellness. The city uses Esri ArcGIS for mapping and transparency hub functionality, and Tyler Technologies for service request portal hosting.

Differentiator

Problem solved

Functional benefit

Products and services

ePlace Permitting and Licensing Enterprise permitting and licensing system that automates and streamlines permit and license review processes through online applications and file submissions, for Duluth residents, businesses, and contractors.
Resident Problem Reporter / Service Request Access Online portal for reporting non-emergency problems that will improve the community, enabling Duluth residents to submit and track service requests such as potholes, blight, illegal dumping, and infrastructure problems.
Police Transparency Hub Interactive dashboard providing public access to police department policies, operations, crime data, and various datasets to enhance transparency, accountability, and community accessibility for Duluth residents and the broader public.
Northland Alert Emergency notification system providing alerts for gas outages, water outages, and other emergencies to Duluth residents and subscribers.
CareerForce Duluth / Workforce Development Services Career development and job matching services including employment assistance, training programs, job fairs, and workforce development resources for job seekers and employers in Duluth.
YES Duluth (Youth Employment Services) Youth Employment Services program providing employment and education support to youth ages 14-24, including career exploration, paid work experience, and job shadowing.
On-the-Job Training (OJT) Program Workforce training program offering financial assistance to employers to offset costs of training new hires, with employees enrolled prior to starting work.
Lead Water Education Program Comprehensive program addressing lead in drinking water including removal program, service line identification, water pitcher program, lead service line replacement, education, resources, and water testing for Duluth residents.
Pavement Condition Index Map Interactive GIS-based map showing pavement condition index on each street throughout Duluth, helping guide street maintenance and infrastructure decisions.
Online Parks and Trails Map Interactive online mapping system for Duluth's parks and trails network, helping residents and visitors navigate recreation amenities.

Quantifiable outcome

90 units of permanent supportive housing opened in West Duluth
+2 more outcomes

Companies that use City of Duluth, Minnesota

Customer profile

Named customers4 records

Segments4 records

Ideal customer profiles4 records

City of Duluth, Minnesota technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature4 records

City of Duluth, Minnesota partnerships and signals

Strategic signal

Partnerships

Six partnerships are on record, tiered core and minor.

Minnesota DNRcoreStrategic or Co-development Partner · 25 March 2026Leading agency for prescribed burn on 17 acres of Park Point forest in Duluth to clear overgrown understory and help red pines regenerate. First burn on undeveloped side since mid-1800s.
Fond du Lac Band of Lake Superior ChippewacoreStrategic or Co-development Partner · 25 March 2026Indigenous nation collaborating on prescribed burn of Park Point forest, marking a partnership for land management and ecological restoration.
U.S. Army Corps of EngineersminorStrategic or Co-development Partner · 25 March 2026Collaborating on prescribed burn of Park Point forest as part of fire management and ecological restoration efforts.
Center City Housing CorpcoreStrategic or Co-development Partner · 20 March 2026Nonprofit developer that developed Wadena West and Welch Place, two Permanent Supportive Housing developments totaling 90 units in West Duluth. Combined Total Development Cost just over $31 million.
CareerForce MinnesotacoreChannel Partner/ Reseller/ DistributorStatewide workforce development resource that Duluth Workforce Development participates in for job posting, candidate matching, and regional workforce services coordination.
Northeast Minnesota Office of Job Training (JET)minorStrategic or Co-development PartnerRegional workforce partner providing employment and training services for youth and young adults outside Duluth city limits.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

City of Duluth, Minnesota competitors and assessment

Company assessment

Regional players

City of Eau Claire, Wisconsin: Comparable mid-size Wisconsin municipal government providing utility, permitting, public safety, and parks services in a similar Upper Midwest economy.
City of La Crosse, Wisconsin: Upper Mississippi River municipal government of comparable size to Duluth, offering overlapping utility, transit, and housing services in a similar Midwestern demographic context.
City of Madison, Wisconsin: Mid-size Upper Midwest municipal government operating similar services (transit, utilities, parks, permitting) in a comparable climate and demographic profile. Adjacent state but highly analogous operational footprint.
City of Superior, Wisconsin: Duluth's immediate cross-border neighbor across the Twin Ports harbor. Operates similar municipal functions at a comparable budget scale and shares the Lake Superior service economy.

Direct peers

City of Bloomington, Minnesota: Minnesota suburb-city operating utilities, licensing, and public works under the same state framework. Comparable municipal IT and permitting infrastructure profile.
City of Grand Rapids, Minnesota: Smaller Minnesota municipal peer sharing the same Itasca-region context, forestry and parks management responsibilities, and tourism-driven economic model with Duluth.
City of St. Cloud, Minnesota: Mid-sized Minnesota city providing analogous municipal services including utilities, public works, and housing programs to a similar Midwestern population base.
City of Rochester, Minnesota: Mid-sized Minnesota municipal government serving a similar population scale (Mayo Clinic-anchored), with overlapping utility, permitting, and workforce development functions. Comparable city-class economics and service portfolio.
City of Saint Paul, Minnesota: Capital city municipal government in Minnesota offering the same core municipal service stack (utilities, licensing, public works, workforce development) under identical state statutes. Directly comparable to Duluth in jurisdiction and operating model.
City of Minneapolis, Minnesota: Twin-city Minnesota municipality providing comparable municipal services (utilities, permits, public safety, housing) to a larger urban population. Most direct operating peer within the same state and regulatory framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Duluth, Minnesota compliance and trust

Trust signal

Compliance2 records

City of Duluth, Minnesota financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Duluth, Minnesota leadership team

Management profile

Number of profiles

Profiles2 records

City of Duluth, Minnesota funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Duluth, Minnesota M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Duluth, Minnesota

What does City of Duluth, Minnesota do?

Is City of Duluth, Minnesota a public or private company?

City of Duluth, Minnesota is a private company. It is classified as state government owned and is currently operating.

When was City of Duluth, Minnesota founded?

City of Duluth, Minnesota was founded in -1. It employs 251 to 500 people.

Where is City of Duluth, Minnesota based?

City of Duluth, Minnesota is headquartered in Duluth, United States, in the North America region.

How does City of Duluth, Minnesota make money?

Four revenue lines are on record. Property and Tourism Taxes are the primary driver. The others are utility Services Revenue, licenses and Permits Fees and parking Revenue.

Who are City of Duluth, Minnesota's main competitors?

Regional players on record are City of Eau Claire, Wisconsin, City of La Crosse, Wisconsin, City of Madison, Wisconsin and City of Superior, Wisconsin. Direct peers are City of Bloomington, Minnesota, City of Grand Rapids, Minnesota, City of St. Cloud, Minnesota, City of Rochester, Minnesota, City of Saint Paul, Minnesota and City of Minneapolis, Minnesota.

Does City of Duluth, Minnesota have an API?

No public API is recorded for City of Duluth, Minnesota.

What industry is City of Duluth, Minnesota in?

City of Duluth, Minnesota's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 2213 and its SIC code is 4900.