Gerber National Claim Services

What Gerber National Claim Services does

Gerber National Claim Services (GNCS), founded in 1999 and headquartered in Schaumburg, Illinois, operates as a Third-Party Administrator (TPA) delivering claims administration services to insurance carriers and fleet management companies across the United States. The company began as a nationwide automotive glass claim administrator and has expanded into a portfolio of seven complementary services: glass administration, roadside assistance, first notice of loss (FNOL), secondary tow administration, audit programs, technical integration, and call center help-desk outsourcing. At the center of its technology stack is the proprietary ClaimXS Technology Hub, which integrates policy verifications, supply chain management, work assignments, and payments, and provides real-time appointment visibility and scheduling that the company describes as unique among auto glass TPAs.

GNCS generates revenue through managed-services fees for claims handling and transaction fees tied to its network of 30,000+ service members (for tow administration) and 4,000+ repair locations. Pricing is quote-based and customized per client under multi-year contracts, while service providers join the network at no membership cost and receive referrals on an ongoing basis. The company employs 51-100 people and operates as a subsidiary of Boyd Group, a diversified automotive services conglomerate whose portfolio also includes Gerber Collision & Glass, Glass America, and Mobile Auto Solutions, collectively providing over 1,000 points of service nationwide. Its go-to-market combines direct enterprise sales to insurance carriers and fleet operators with community-led network growth on the service-provider side, supported by secure online portals for both fleet clients and vendor members.

Name

Gerber National Claim Services

Legal name

Gerber National Claim Services

Website

https://gerberncs.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

Gerber National Claim Services is a US nationwide Third-Party Administrator providing claims administration (glass, roadside, FNOL, tow, audit) and call center services to insurance carriers and fleet management companies through its proprietary ClaimXS platform and a network of 30,000+ service providers.

Ownership category

akta.pro rank

Product category

Insurance Claims Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Claims Adjusting (524291)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF)

akta.pro secondary industries

Insurance Claims Intake & FNOL Support (BPAAAFAA), Subrogation, Recovery & Coordination of Benefits (COB) Support (BPAAAFAG)

Keywords

• Claims administration services
• Third party administrator
• Auto glass claims
• Fleet claims management
• Roadside assistance services

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Claims Administration Services: Gerber NCS operates as a Third-Party Administrator (TPA) providing claims handling services to insurance carriers and fleet management companies. Services include glass administration, roadside assistance, first notice of loss, secondary tow administration, audit programs, and technical integration. Revenue is generated through administrative fees for managing claims processing, cost control, and vendor network management.
2. Service Provider Network Management: Revenue generated from managing a network of 30,000+ service members across the nation. The company provides value to both clients (insurance carriers, fleet companies) and service providers, taking a fee or margin for facilitating the connections and managing the network.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Gerber National Claim Services operates as a Third-Party Administrator (TPA) delivering nationwide claims administration services to insurance carriers and fleet management companies. Core offerings include auto glass claim administration, roadside assistance, first notice of loss intake, secondary tow administration, claims invoice auditing, technical integration consulting, and inbound call center help-desk services. Service delivery is enabled by a proprietary ClaimXS Technology Hub and a managed network of 30,000+ service providers across the United States.

Product overview

Gerber National Claim Services (GNCS) operates as a nationwide claims administration platform offering a comprehensive suite of complementary claim services. The company began as an automotive glass claim administrator and has expanded to provide roadside assistance, first notice of loss, secondary tow administration, audit programs, technical integration, and call center help-desk services. At the core of their technology is the proprietary ClaimXS Technology Hub, which integrates policy verifications, supply chain management, work assignments, and payments. The company serves insurance carriers, fleet management companies, and fleet leasing clients through a managed network of over 30,000 service provider locations nationwide, with proprietary portals for both vendors and fleet clients.

Differentiator

Problem solved

Functional benefit

Brands

• ClaimXS Technology Hub: Proprietary technology platform that integrates processes across the industry – from policy verifications to supply chain management, work assignments and payments

Products and services

• ClaimXS Technology Hub

Quantifiable outcome

• 98% CSI rating with clients and member partners
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core.

• Boyd GroupcoreOthersBoyd Group is the parent company of Gerber NCS. Gerber NCS is part of Boyd Group's portfolio of automotive services including Gerber Collision & Glass, Glass America, and Mobile Auto Solutions. The Boyd Group sustainability page is linked from Gerber NCS website for corporate sustainability information.
• Insurance Carrier PartnerscoreStrategic or Co-development PartnerInsurance carriers utilize Gerber NCS as their Third-Party Administrator (TPA) for claims handling. Partners include Madison Mutual Insurance Company and other unnamed insurance carriers. Gerber NCS delivers severity savings and technology claim solutions.
• Fleet Management Company PartnerscoreStrategic or Co-development PartnerFleet management companies and fleets directly partner with Gerber NCS for nationwide claims administration. Clients include Ultea Inc. and Lease Plan USA. Services include 24x7x365 availability, pricing controls, authorizations, and live claim information.
• Service Provider Network MemberscoreChannel Partner/ Reseller/ DistributorIndependent service providers (glass shops, tow operators, roadside assistance companies) join the Gerber NCS network to receive referrals from insurance and fleet clients. Network includes 30,000+ service members for tow and 4,000+ repair locations. No membership fees for affiliation.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/gerberncs

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gerber National Claim Services