One Key

Name

One Key

Legal name

One Key Systems, S.A. de C.V.

Website

https://onekey.com.mx

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Enterprise Communications & Networking Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAIAD

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services

SECONDARYBPAMAOAC

System Integration & Connectors

Business & Public Services/Web, Mobile & Digital Platforms/API Platforms, Integration & Developer Tools

SECONDARYHDAEAHAI

Enterprise Work Management & Collaborative Workflow Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Business Process Management (BPM), Workflow & Automation Platforms

Keywords

• Enterprise communications solutions
• Unified communications services
• Contact center solutions
• Network infrastructure services
• Managed IT services

Headquarters

HQ city

Zapopan

HQ country

Mexico

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Consulting Services: Consultancy services for technology solutions including needs analysis, design, and strategic planning for communication infrastructure.
2. Implementation Services: Implementation and deployment of collaboration, contact center, networking, and security solutions.
3. Support and Maintenance: Ongoing technical support and maintenance services including 7x24x365 coverage options through service contracts.
4. Help Desk Services: In-house help desk staffing and infrastructure management based on ITIL methodology.
5. Product Sales: Sale of hardware and software solutions including collaboration tools, networking equipment, and security systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

One Key Systems designs, implements, and supports integrated voice, data, and video technology solutions for enterprises. Its portfolio spans universal collaboration, on-premises virtualized voice, WiFi and fiber (GPON) data networks, contact center solutions, security, and fully managed in-house IT operations including help desk and maintenance services. Delivery combines consulting-led needs analysis with direct technology implementation and ongoing support contracts.

Product overview

One Key is a technology solutions provider offering an integrated portfolio of voice, data, and video solutions. The company provides a unified set of services centered around communication infrastructure, including Collaboration Solutions, Virtualized Voice in House, WiFi Networks, Data Networks, Security, GPON Fiber, and Call & Contact Center. These core products are complemented by managed services (Administrado in House) and support offerings including Help Desk in House, maintenance policies, and technical support. The company operates as a solutions integrator implementing Avaya and VMware technologies, serving enterprise clients across Mexico with offices in Guadalajara, Puerto Vallarta, and Mexico City.

Differentiator

Problem solved

Functional benefit

Products and services

• Collaboration Solutions (Soluciones de Colaboración) Consulting, design, and implementation of universal collaboration, contact center, self-service, and networking solutions for enterprise clients seeking integrated communication infrastructure.
• Virtualized Voice (Voz Virtualizada in House) On-premises virtualized voice infrastructure implementation enabling businesses to manage their voice communications internally.
• WiFi Networks (Red Wifi) Enterprise WiFi network design and implementation services for business wireless connectivity requirements.
• Data Networks (Redes de Datos) Data network infrastructure design and implementation for enterprise connectivity requirements.
• Security Solutions (Seguridad) Security solutions for protecting enterprise communication and network infrastructure.
• GPON Fiber (Fibra) Fiber optic network design and implementation using GPON (Gigabit Passive Optical Network) technology for high-speed enterprise connectivity.
• Call & Contact Center Contact center solutions design, implementation, and support for managing enterprise customer communications and call operations.
• Managed In-House Services (Administrado in House) Fully managed on-premises technology administration in which One Key provides infrastructure and personnel within client facilities to operate the communications and IT environment.
• Technology Consulting (Consultoría) Needs analysis, design, and strategic consulting for collaboration, contact center, self-service, and networking solutions tailored to each enterprise client's requirements.
• Technical Support (Soporte) Ongoing technical support services applying best practices in maintenance of enterprise technology solutions to ensure return on investment.
• Maintenance Policy (Poliza de Mantenimiento) Recurring maintenance contracts providing 7x24x365 support coverage to guarantee uptime and optimize costs on enterprise technology infrastructure.
• Help Desk In-House In-premises help desk implementation, including infrastructure and staff, to manage and support internal IT requirements based on ITIL methodology.

Quantifiable outcome

• Increased productivity for clients through optimized communication infrastructure
• +2 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• AvayacoreTechnology or IntegrationAvaya is represented as a leading brand partner. One Key provides consultation, design, and implementation services for Avaya communication and collaboration solutions including contact center and unified communications platforms.

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Regional players

• Alestra: Major Mexican enterprise telecom and managed services provider (subsidiary of Axtel). Competes with One Key in unified communications, managed networking, and contact center services for Mexican enterprises, but at a significantly larger scale and with own-network advantages.

Broad incumbents

• Cisco Systems: Global incumbent in networking, unified communications (Webex), and contact center. Cisco's partner ecosystem and direct sales compete with One Key for the same Mexican enterprise communications and networking wallet.
• Axtel: Established Mexican telecom and IT services company serving enterprise and government clients with UC, contact center, networking, and managed services. A larger incumbent offering overlapping capabilities across One Key's portfolio, often competing on the same enterprise RFPs.
• Mitel: Unified communications and contact center vendor with a strong channel-partner model. Mitel's partners frequently compete with One Key's Avaya-based solutions for the same mid-market and enterprise UC deals in Mexico and Latin America.
• Capgemini Mexico: Global IT services and systems integrator with a meaningful Mexican practice delivering enterprise transformation, communications, and managed services. Competes with One Key on larger enterprise communications and contact center engagements in Mexico.
• Genesys: Global contact center-as-a-service and customer experience platform vendor. A direct substitute for the Avaya contact center solutions One Key implements, representing the cloud-native competitive threat to One Key's on-prem contact center business.

Direct peers

• Sonda: Latin American IT services and systems integrator with significant operations in Mexico. Offers enterprise IT integration, infrastructure, and managed services, overlapping directly with One Key's core consulting, implementation, and support portfolio for enterprise customers.
• IP Matrix: Mexican telecom and IT solutions provider offering voice, data, and contact center services to enterprise clients. Similar in scale, geography, and product mix to One Key, making it a direct head-to-head competitor in the Mexican market.
• Evolutia: Mexico-based telecom solutions integrator focused on unified communications, contact center, and networking for enterprise customers. Closely comparable business model, vendor ecosystem, and target customer profile to One Key.
• NEORIS: Mexico-based global IT services and systems integration firm with a similar enterprise-focused consulting, implementation, and managed services model. Directly comparable in customer profile (large Mexican and LatAm enterprises) and integration-led delivery, though at a larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/onekeysystems
• YouTubeyoutube.com/channel/UCRBf-tnJ472k0HqhWUCLSFg/featured
• Facebookfacebook.com/onekeysys
• LinkedInmx.linkedin.com/company/one-key-systems
• Instagraminstagram.com/onekey_systems/?igshid=172rf1qbdqxpb

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Key