Our Lady of Mercy Clinic

What Our Lady of Mercy Clinic does

Clinique Notre Dame de la Merci (Our Lady of Mercy Clinic) is a private surgical clinic in Saint-Raphaël, France, established in 1900 and owned since 1962 by the Congrégation des Sœurs de Notre-Dame de la Merci religious congregation. It is the only private surgical establishment in Saint-Raphaël, serving residents of the Var department and surrounding Provence-Alpes-Côte d'Azur region through 12+ medical specialties including orthopedics, ophthalmology, urology, gynecology, general/visceral surgery, plastic surgery, ENT, dental/oral surgery, stomatology, and gastroenterology. The clinic recorded 7,485 patient stays in 2025, of which 6,012 were outpatient (ambulatory) interventions, with a 2.8-day mean inpatient length of stay. The facility employs 51-100 staff including 43 affiliated physicians (37 surgeons and 6 anesthesiologists-reanimators) and is led by Director Mme Shalet Puthenpurackal.

The clinic operates a Technical Platform (Plateau Technique) comprising 6 operating rooms, 1 digestive endoscopy room, a 14-post post-intervention surveillance room with 3 adjacent anesthesia-preparation posts, and a centralized sterilization unit with 2 washer-disinfectors and 2 latest-generation sterilizers whose process is fully computerized for traceability. Differentiated equipment includes PlasmaJet technology for endometriosis surgery (first in the Region, acquired July 2021, enabling 1/10 millimeter precision), Thulium laser for prostate adenoma treatment (first in the Region and second in France, acquired 2018, enabling no-incision vaporization/ablation under one hour), AI-equipped flexible endoscopes for tumor visualization during digestive endoscopy, high-definition surgical visualization across operating rooms, a motorized suspended microscope dedicated to ophthalmology, flexible ureteroscopes with full HD imaging for urology, and arthroscopic equipment for orthopedic surgery of the knee, hip, shoulder, and foot. Computerized patient records are accessible in real time within operating rooms, and quality is maintained through HAS certification (April 9, 2025, valid four years) with scores of 94% on pain management, 89% on hospitalization discharge letter quality, and 86% on ambulatory discharge letter quality.

The clinic generates revenue primarily through the French Sécurité Sociale reimbursement framework supplemented by complementary mutuelles, with patient-paid ancillaries layered on top: €32 participation fee per stay, €16 ambulatory fee, €23 daily hospitalization rate, €100 per night private rooms (with TV included), and €2 per day for TV in shared rooms. Pricing is published and ancillary services are visible on the website. Customer acquisition is direct-to-consumer through Doctolib online appointment booking across all specialties, referrals from affiliated physicians, walk-in admissions during posted hours (Monday-Friday 7h-16h ambulatory; Monday-Friday 7h15-19h30 plus Saturday 8h-13h hospitalization), and community-led engagement via Qualineo satisfaction surveys, Facebook, and LinkedIn. The clinic supports patient digital services through Mon Espace Santé / Dossier Médical Partagé and MS Santé secure messaging, with GDPR (RGPD) compliance and a 20-year data retention policy.

Name

Our Lady of Mercy Clinic

Legal name

Clinique Notre Dame de la Merci

Website

https://clinique-ndm.com

Company type

Private

Founded year

1900

Operating status

Operating

Headcount range

51–100 employees

Short description

Clinique Notre Dame de la Merci (Our Lady of Mercy Clinic) is a private surgical clinic in Saint-Raphaël, France, founded 1900, owned by a religious congregation. It is the sole private surgical establishment in the city, delivering care across 12+ specialties to regional patients using first-in-region PlasmaJet and Thulium laser technologies.

Ownership category

akta.pro rank

Product category

Private Surgical Healthcare

NAICS

Freestanding Ambulatory Surgical and Emergency Centers (621493), Offices of Physicians (62111)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Endoscopy & GI Procedure Centers (HLAFAIAE)

akta.pro secondary industries

Endourology & Minimally Invasive Urologic Surgery (HLAKAOAF), Minimally Invasive Gynecologic Surgery (Laparoscopy/Hysteroscopy) (HLAKAJAF), Advanced Endoscopy (ERCP/EUS/Interventional) (HLAKAEAC), Head & Neck Surgery (ENT Oncology) (HLAKAMAF)

Keywords

• Private surgical clinic
• Ambulatory surgery services
• Specialty surgical care
• Postoperative recovery care
• Centralized sterilization services

Headquarters

HQ city

Saint-raphaël

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Surgical and Medical Services: Revenue from surgical procedures, consultations, and medical care provided to patients. Services covered by French social security (Sécurité Sociale) with potential supplemental charges for private rooms and optional services.
2. Ambulatory and Hospitalization Services: Day surgery and inpatient hospitalization services. Standard fees include 32€ participation fee per stay, 16€ ambulatory fee, and 23€ daily rate for hospitalization. Additional revenue from optional services such as private rooms (100€/night with TV included).
3. Supplementary Services: Revenue from optional patient services including private rooms (chambre particulière), television in shared rooms (2€/day), and ancillary services not covered by standard social security.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Clinique Notre Dame de la Merci is a private surgical clinic providing ambulatory and inpatient surgical services across 12+ medical specialties (orthopedics, ophthalmology, urology, gynecology, general/visceral, plastic, ENT, dental/oral, gastroenterology, stomatology, anesthesia). The clinic operates a technical platform of 6 operating rooms and 1 digestive endoscopy room, supported by a 14-station post-intervention surveillance unit and centralized sterilization, and uniquely offers first-in-region PlasmaJet endometriosis treatment and Thulium laser prostate treatment.

Product overview

Clinique Notre Dame de la Merci is a private surgical clinic in Saint-Raphaël, France, established since 1900. The facility operates as a unified healthcare services platform offering surgical care across 12 medical specialties (orthopedics, ophthalmology, urology, gynecology, general/visceral surgery, plastic surgery, ORL, dental/oral, stomatology, gastroenterology, and anesthesia). The core offering centers on the Technical Platform (Plateau Technique) with 6 operating rooms and 1 endoscopy room, supported by inpatient hospitalization and ambulatory surgery services. Specialized equipment includes PlasmaJet for endometriosis and Thulium laser for prostate treatment. The clinic provides comprehensive patient care including pre-admission, surgery, post-intervention surveillance with 14 recovery stations, centralized sterilization, and hospitalization services with private rooms. Digital health integrations include Mon Espace Santé for shared medical records, Doctolib for appointments, and MS Santé for secure messaging.

Differentiator

Problem solved

Functional benefit

Products and services

• Surgical Services Across 12 Specialties
• Ambulatory Surgery (Chirurgie Ambulatoire)
• Hospitalization (Hospitalisation)
• PlasmaJet Endometriosis Treatment
• Thulium Laser Prostate Treatment

Quantifiable outcome

• 94% score on evaluation and pain management indicators
• +7 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature9 records

Scale indicators7 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Elsan: Leading French private hospital group operating a national network of clinics and surgical centers. Comparable as a multi-specialty private surgical platform that competes for the same patient pool across regional France.
• Vivalto Santé: French private hospital group with a network of clinics across Brittany, Normandy, Île-de-France, and southern France. Comparable as a private multi-specialty surgical operator with regional clinic models similar to Clinique Notre Dame de la Merci.
• Ramsay Santé: Largest private hospital group in France, operating ambulatory surgery centers and specialty clinics nationwide. Comparable as a multi-specialty private surgical operator with similar service mix (orthopedics, ophthalmology, urology, gynecology, endoscopy).
• Almaviva Santé: French private hospital and clinic group operating in southeastern France, including the PACA region. Directly relevant as a regional private surgical competitor with comparable ambulatory and inpatient surgical services.

Regional players

• Clinique du Golfe (Saint-Tropez / Gassin): Private surgical clinic in the Var coastal area, serving a similar affluent catchment in the French Riviera. Comparable as a regional private surgical clinic competing for elective procedures and ambulatory surgery patients.
• Hôpital Intercommunal de Fréjus-Saint-Raphaël (CHI): Public hospital serving the same Saint-Raphaël / Fréjus catchment as Clinique Notre Dame de la Merci. Competes for surgical patients in the local area and is the primary public-sector alternative for advanced and emergency surgery.
• Polyclinique Saint-Jean (Cagnes-sur-Mer): Private multi-specialty polyclinic on the French Riviera offering orthopedics, ophthalmology, urology, gynecology, and endoscopy. Comparable as a coastal PACA-region private surgical operator with a similar specialty mix.
• Clinique des Lauriers (Ramsay Santé, Fréjus): Private clinic in Fréjus (~15 km from Saint-Raphaël) that absorbed the maternity services from Clinique Notre Dame de la Merci in 1999. Operated by Ramsay Santé, it is the most immediate local competitor for surgical patients in the Var region.

Others

• Doctolib: Online appointment-booking platform integrated with the clinic for patient scheduling. Relevant as a key technology enabler / channel partner rather than a direct competitor, supporting patient acquisition and specialty visibility.

Emerging players

• Centre d'Ophtalmologie Esterel Vision (Puget-sur-Argens): Ophthalmology center whose three ophthalmologists (Drs. Ballino, Chiabo, Martini) joined Clinique Notre Dame de la Merci in November 2025. Comparable as a regional ophthalmology provider with overlap in cataract, retinal, and refractive surgical services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/notredamedelamerci83
• LinkedInlinkedin.com/company/clinique-notre-dame-de-la-merci-saint-raphael

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Our Lady of Mercy Clinic