Citizens Advice Cardiff and Vale

What Citizens Advice Cardiff and Vale does

Citizens Advice Cardiff and Vale is a UK-registered charity and local member bureau of the national Citizens Advice network, founded in 1967 and headquartered in the Vale of Glamorgan. The organization provides free, confidential, impartial advice to individuals living or working in Cardiff and the Vale of Glamorgan on legal, financial, consumer, debt, housing, employment, and welfare-benefit matters, typically delivered through face-to-face appointments, telephone helplines, and online channels operating under the cacv.org.uk domain.

As a non-profit, Citizens Advice Cardiff and Vale does not operate a commercial revenue model. Its funding base is constituted by grant income from the local authority, allocations from the national Citizens Advice body, project-specific grants from charitable trusts and lottery funders, and in-kind volunteer labour. The operating model is centred on trained paid advisers and a large volunteer workforce handling high case volumes across multiple advice categories, with referral pathways into specialist agencies where cases exceed scope or complexity.

The available firmographic data is thin: the organization reports 101-250 employees and a founding date of 1967, but the company website content could not be retrieved during data collection (the site returned a loading or verification page), and no audited financials, leadership biographies, technology stack disclosures, or strategic announcements were sourced. Investment, M&A, and product launch signals are therefore absent from the record.

Name

Citizens Advice Cardiff and Vale

Website

https://cacv.org.uk

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

101–250 employees

Short description

Citizens Advice Cardiff and Vale is a UK-registered charity founded in 1967 that delivers free, impartial advice to residents of Cardiff and the Vale of Glamorgan on legal, financial, debt, housing, and welfare-benefit issues, operating as a local bureau of the national Citizens Advice network.

Ownership category

akta.pro rank

Headquarters

HQ city

Vale of Glamorgan

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Core offering

Citizens Advice Cardiff and Vale is a UK charity that helps people resolve legal, financial, and other problems by providing free, independent advice and information. It serves residents of Cardiff and the Vale of Glamorgan through trained advisers, supported by the wider Citizens Advice network, across issues such as debt, benefits, housing, employment, and consumer rights.

Differentiator

Problem solved

Functional benefit

Products and services

• Legal, financial and general problem-solving advice Free, independent advice service helping individuals in Cardiff and the Vale of Glamorgan resolve legal, financial, and other problems, delivered by trained advisers in person, by phone, and online.

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Direct peers

• Shelter: National housing-advice charity; a specialist vertical competitor to the housing and homelessness advice that CACV delivers as part of its generalist remit.
• Law Centres Network: Federation of local law centres providing free legal advice and representation on social-welfare law; competes directly with CACV on legal-advice cases for low-income clients in overlapping areas of social welfare law.
• Christians Against Poverty: Charity offering free debt advice and money management; competes with CACV on personal-debt referrals and runs parallel local centres across the UK.
• Age UK: National charity providing advice and information for older people on benefits, care and rights; overlaps materially with CACV's elderly-client welfare work.
• Citizens Advice Scotland: Independent sister network providing free legal, money and welfare advice across Scotland; comparable structure of local bureaux under a national body delivering the same broad advice categories as CACV.
• StepChange Debt Charity: UK's leading specialist debt-advice charity; competes directly with CACV for personal-debt cases that constitute a large share of CACV's caseload.
• Money Advice Trust (incl. National Debtline): Charity delivering free, independent debt advice via National Debtline and Business Debtline; directly comparable specialist money-advice offering to the financial arm of CACV's work.

Broad incumbents

• Citizens Advice: National umbrella body operating the brand under which CACV delivers services; runs the national website, telephone AdviceLine and policy/evidence function, and is the closest analogue for CACV's overall service remit.

Emerging players

• Mind (Wales / Cymru): Mental-health charity with a Wales arm providing information, advice and advocacy on welfare rights for people with mental-health problems; partial overlap with the welfare-advice portion of CACV's casework in the same region.

Others

• Citizens Advice Witness Service (now Citizens Advice in court services): Adjacent Citizens Advice programme providing witness and defendant support in courts; relevant because it sits in the same brand family and shares funder relationships even though its mission is different.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights4 records

Customer concentration

• Xx.com/CardiffValeCAB
• Facebookfacebook.com/CACardiffVale
• LinkedInlinkedin.com/company/citizens-advice-cardiff-and-vale

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Advice Cardiff and Vale