Regulatory Compliance Services

What Regulatory Compliance Services does

Regulatory Compliance Services, operating as Your Regulatory Compliance Services, LLC, is a Texas-based boutique regulatory compliance consulting firm founded in late 2002 by Patricia Dolese, a former nine-year Public Utility Commission of Texas (PUCT) official who most recently served as Director of Enforcement Investigations in the Customer Protection Division. The firm serves Texas Retail Electric Providers (REPs), utilities, and energy companies operating in the Texas deregulated electricity market, helping clients meet PUCT customer protection rules (including rules 25.471-25.485, 25.497, and 25.498), avoid enforcement actions, and maintain ongoing compliance. Core services fall into two lines: professional consulting engagements (compliance assessments, business operations audits, document reviews, ongoing tele-sales compliance monitoring, compliance checklists, and a monthly complaint scorecard report) and individual online training courses delivered through the company website and the Earth Etch Training Academy, with courses priced from $25 to $75 per session covering broker rules, low-income rules, door-to-door selling, customer protection rules, critical care and summer protections, and prepaid electricity.

Name

Regulatory Compliance Services

Legal name

Your Regulatory Compliance Services, LLC

Website

https://your-rcs.com

Company type

Private

Founded year

2002

Operating status

Operating

Short description

Texas-based boutique regulatory compliance consulting firm serving retail electric providers and utilities with PUCT expertise, founded in 2002 by former PUCT Director of Enforcement Investigations Patricia Dolese.

Ownership category

akta.pro rank

Product category

Regulatory Compliance Consulting (Energy Sector)

SIC

Services-Testing Laboratories (8734)

akta.pro primary industry

Regulatory Compliance Advisory (BPAHAFAB)

akta.pro secondary industry

Regulatory Compliance Management (GRC, audits, reporting) (EDABADAI)

Keywords

• Regulatory compliance consulting
• PUCT compliance services
• Retail electric provider support
• Energy sector compliance audits
• Customer protection training

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Online Training Courses: Individual training courses sold at fixed prices ranging from $25 to $75 per session. Courses cover specific PUCT regulatory topics including Customer Protection Rules, Broker Rules, Low-Income Rules, Door-to-Door Selling, Critical Care/Summer Protections, and Prepaid Electricity.
2. Regulatory Compliance Consulting Services: Professional consulting services including compliance assessments, operations audits, document reviews, on-going compliance monitoring, and monthly complaint scorecard reports. Billed as professional services engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels2 records

Core offering

Regulatory Compliance Services provides regulatory compliance consulting and training to Retail Electric Providers, utilities, and energy companies operating in the Texas deregulated energy market. Its core offerings include compliance assessments, business operations audits, document reviews, on-going compliance monitoring of third-party tele-sales, and on-site and online PUCT-focused training courses. The firm helps clients meet Public Utility Commission of Texas requirements, manage relationships with regulators, and reduce exposure to enforcement actions.

Product overview

Regulatory Compliance Services is a consulting firm offering regulatory compliance services for the Texas energy sector. The company's offerings are organized into two main categories: (1) Core consulting services including Compliance Reviews, Business Operations Audits, General Consulting and Research, Regulatory Compliance Assessments, On-going Compliance Monitoring of Field Sales, Training and Ongoing Support, Operations Audits and Compliance Checklists, Document Reviews, and Monthly Complaint Scorecard; and (2) Individual training courses delivered through the Earth Etch Training Academy, covering Broker Rules, Low-Income Rules, Selling Electricity Door-to-Door, Customer Protection Rules (Parts 1 & 2), Critical Care/Summer Protections, and Prepaid Electricity. All services are focused on helping energy companies, utilities, and Texas Retail Electric Providers meet PUCT (Public Utility Commission of Texas) regulatory requirements.

Differentiator

Problem solved

Functional benefit

Products and services

• Compliance Reviews Expert regulatory compliance consulting services for the energy sector, providing extensive knowledge of Texas PUCT rules and tailored assessments for Retail Electric Providers and utilities.
• Business Operations Audits Comprehensive compliance assessments that include thorough review of relevant documents and processes, on-site inspections, and interviews with key personnel to ensure clients meet all regulatory requirements.
• General Consulting and Research Expert consulting engagements in which the team develops policies and procedures that meet all PUCT regulatory requirements and are tailored to the specific needs of each client.
• Regulatory Compliance Assessments Comprehensive compliance assessments ensuring businesses meet all necessary PUCT regulations and requirements, leveraging detailed knowledge of market rules, compliance, and marketing experience.
• On-going Compliance Monitoring of Field Sales Recurring compliance monitoring in which RCS obtains data from a REP's third-party verification vendor, samples tele-sales calls for PUCT regulation compliance, maintains assessment sheets per call, and distributes summary reports to REP management to identify issues requiring resolution.
• Training and Ongoing Support Online training courses and on-site training for customer service staff on relevant PUCT customer protection rules, enabling employees to more confidently respond to inquiries and reduce customer contact times.
• Operations Audits and Compliance Checklists Operations audits and compliance checklists ensuring businesses satisfy all necessary regulations and requirements, with experienced team providing valuable insights and recommendations for improvement.
• Document Reviews Thorough document reviews with detailed feedback and recommendations for improvement to help clients stay on top of all PUCT regulations.
• Monthly Complaint Scorecard Monthly report for regular clients providing non-technical insights and opinions on PUCT activities, summaries of retail electric market trends, and concrete examples of PUCT complaint handling to help clients avoid commission complaints and enforcement actions.
• Broker Rules Training 45-minute training presentation covering responsibilities for registering and operating as an electricity broker in Texas, with quiz-based certification.
• Low-Income Rules Training 30-minute training session covering low-income rules for Retail Electric Providers in Texas.
• Selling Electricity Door-to-Door Training 1-hour training presentation covering relevant rules for selling electricity door-to-door in Texas, including changes for Portable Electronic Device enrollments.
• Customer Protection Rules - Part 1 Training 1.5-hour training covering PUCT Customer Protection rules 25.471-25.485 and 25.497 for Retail Electric Providers.
• Customer Protection Rules - Part 2 Training 2 hour 45 minute training covering PUCT Customer Protection rules 25.471-25.485 and 25.497 for Retail Electric Providers.
• Customer Protection Rules - Parts 1 & 2 Bundle Training Combined 4 hour 15 minute training covering all PUCT Customer Protection rules 25.471-25.485 and 25.497 for Retail Electric Providers.
• Critical Care, Summer Protections + Training 1-hour training covering critical care customer rules and summer protections for Retail Electric Providers.
• Prepaid Electricity Training 1-hour training covering requirements in rule 25.498 for prepaid electricity, including rule updates adopted by PUCT in December 2021 stemming from Winter Storm Uri.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Earth Etch Training AcademyminorChannel Partner/ Reseller/ DistributorTraining courses are available at the Earth Etch Training Academy platform in addition to the company's own website booking system. This extends the distribution reach of RCS training products through Earth Etch's platform.

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Direct peers

• Customized Energy Solutions: Energy market advisory firm that provides regulatory, compliance, and operations support to retail energy providers and other market participants. Highly comparable to RCS in serving REPs navigating complex wholesale and retail market rules, though at significantly larger scale and broader geographic reach.
• GDS Associates: Consulting firm offering regulatory, rates, and compliance services to electric and gas utilities, including retail electric markets. Comparable to RCS in providing specialized compliance and regulatory advisory to energy providers, with broader multi-state coverage.

Broad incumbents

• DNV (Energy Systems): Large assurance and risk management firm providing compliance, certification, and advisory services to energy companies globally. Comparable to RCS in delivering compliance audits and regulatory advisory to energy market participants, but with much broader scope and global reach.
• ScottMadden: Management and energy consulting firm with a practice serving utilities and retail energy providers on regulatory, compliance, and operational matters. Overlaps with RCS in regulatory compliance advisory for the energy sector, but at much larger scale and broader scope.
• Black & Veatch: Engineering and consulting firm with a regulatory and compliance practice serving electric utilities and energy providers. Overlaps with RCS in regulatory compliance advisory for energy, though focused on infrastructure and engineering alongside compliance.
• PA Consulting: Global consulting firm with a dedicated energy and utilities practice covering regulatory strategy, compliance, and transformation. Comparable to RCS in providing regulatory compliance expertise to energy clients, though as part of a multi-industry portfolio rather than a niche practice.
• Leidos (Energy & Environment): Large solutions firm serving utilities and energy clients on regulatory compliance, grid modernization, and operations. Comparable to RCS in regulatory compliance advisory to energy providers, though at a much larger scale and with broader federal/military client base.

Emerging players

• Quanta Technology: Specialty consulting firm providing regulatory, rates, and compliance advisory to utilities and energy providers. Direct overlap with RCS in niche regulatory services for the energy sector, particularly around market rules and operational compliance.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/YourRCS

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Regulatory Compliance Services