Robotel Telecom
Robotel Telecom is a Paris-based private VoIP carrier founded in 2004 that provides WebRTC click-to-talk, SIP trunking, and bilingual call center services — including FDCPA-compliant nearshore debt collection — to SMBs, telecom resellers, and enterprises across Europe and North America.
- Company typePrivate
- Founded2004
- HeadquartersParis, France
- Headcount—
- GTM typeB2B
- OfferingSoftware
What Robotel Telecom does
Robotel Telecom, legally Robotel Telecom Paris, is a privately held French VoIP carrier founded in 2004 and headquartered at 66 Avenue des Champs Élysées in Paris. The company operates a WebRTC-based communications platform whose core products include Click & Talk (a website-embedded click-to-call button that connects visitors to sales or support operators in real time), Lead Generation (real-time capture of visitor name, email, and job title), and a bilingual English/Spanish Customer Care call center service with Interactive Voice Response. Underlying infrastructure includes the MultiLines Sipex Trunk SIP trunking service, the free Sipexphone softphone client, and RobotSwitch — a multi-tenant partitioning platform that enables resellers and franchisees to offer voice services under their own branding on Robotel's carrier backbone. Security is provided via proprietary DTSL protocol layers.
The business operates across at least three revenue streams: subscription-based white-label telephony services for smaller telecom operators and resellers, usage-based click-to-talk and tracking-number services, and managed bilingual call center services including FDCPA-, HIPAA-, and PCI-compliant debt collection through nearshore operations in Baja California and Mexico City. Pricing for the call center solution is published in three tiers ($9.99, $49.99, and $79.99 per month), targeting SMB and mid-market customers. Distribution combines direct enterprise sales, a reseller/franchisee channel, and a self-serve click-to-talk offering. The company holds a Canadian subsidiary (Clicappel Canada) and contact numbers in Canada, France, and the UK, while related web brands include webrtc.audio, webcallglobal.com, and clicappel.ca. Robotel has been recognized with consecutive 2015 and 2016 TMC WebRTC Product of the Year awards. No institutional funding rounds, M&A activity, or revenue figures are disclosed in the available materials.
Robotel Telecom firmographics
Firmographics- Name
- Robotel Telecom
- Legal name
- Robotel Telecom Paris
- Website
- https://robotel.net
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Short description
- Robotel Telecom is a Paris-based private VoIP carrier founded in 2004 that provides WebRTC click-to-talk, SIP trunking, and bilingual call center services — including FDCPA-compliant nearshore debt collection — to SMBs, telecom resellers, and enterprises across Europe and North America.
- Ownership category
- akta.pro rank
Robotel Telecom industry classification
Industry- Product category
- VoIP Telecommunications Platform
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Robotel Telecom is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Robotel Telecom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Voice Services & SIP Trunking: Provides white-label managed Internet Telephony services enabling resellers and franchisees to offer voice services using Robotel infrastructure. Revenue generated from infrastructure usage fees and service subscriptions.
- Click-to-talk Services: WebRTC-based click-to-talk services for lead generation and customer engagement. Charges for tracking numbers and call forwarding services.
- Managed Services & IT Staffing: Provides nearshore IT staff including qualitative structural analysis, programming, and bug fixing services for call center operations.
- Bilingual Call Center Services: Customer care, debt collection, online surveys, and promotional services using bilingual agents. 55% customer care, 32% sales/lead generation distribution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - $9.99/month |
| Subscription | Monthly | Professional Plan - $49.99/month |
| Subscription | Monthly | Master Plan - $79.99/month |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Robotel Telecom product offering
Product offeringCore offering
Robotel Telecom is a white-label managed Internet Telephony service provider that delivers WebRTC-based Click & Talk communications, RobotSwitch multi-tenant voice partitioning for resellers and franchisees, MultiLines Sipex Trunk SIP trunking, and bilingual managed call center services covering customer care, lead generation, IT development, and FDCPA/HIPAA/PCI compliant debt collection from nearshore facilities in Mexico.
Product overview
Robotel Telecom operates as a telecommunications carrier providing a unified platform of cloud-based voice communication services. The core portfolio centers on WebRTC-enabled Click & Talk technology (Click & Talk, Lead Generation, Customer Care), backed by SIP trunk infrastructure (MultiLines Sipex Trunk), and supplemented by IT development services. The company offers white-label managed telephony services through its RobotelSwitch partitioning technology, enabling resellers and franchisees to deliver voice services using its infrastructure. A free downloadable softphone (Sipexphone) is available as a client application. The platform also supports debt collection operations with FDCPA/HIPAA/PCI compliance at nearshore Mexican facilities.
Differentiator
Problem solved
Functional benefit
Brands
- MultiLines Sipex Trunk: A free calling and click-to-talk service offering multi-line SIP trunk capabilities.
- Click & talk
- Robotel Click-to-talk
- iQcall
Products and services
- Click & Talk A WebRTC-based digital click-to-talk communication solution enabling website visitors to connect directly with online sales and support operators in real time. Targeted at SMBs and marketers seeking to convert website traffic into sales leads and support interactions.
- Lead Generation Real-time lead capture service that generates potential customer information including name, email, company name, and job title to identify business opportunities from website visitors.
- Customer Service / Customer Care Bilingual, bicultural call center agents providing sales and customer support with Interactive Voice Response (IVR) capabilities for enterprise customers.
- IT Development IT staffing and development services including conceiving, qualitative structural analysis, programming, and bug fixing for call center operations and platforms.
- MultiLines Sipex Trunk SIP trunking service providing free calling infrastructure and click-to-talk functionality for business telecommunications, enabling multi-line voice communications.
- Sipexphone (Free Softphone) Free downloadable softphone client for making VoIP calls, distributed from netdial.eu to enable end-user access to Robotel's voice network.
- iCall Robotel Telecom Platform Cloud-based WebRTC telecommunications platform enabling Click & Talk calling network topologies with proprietary DTSL security layers for enterprise and channel partner customers.
- Debt Collection Services FDCPA-compliant automated debt collection services operated by bilingual agents at nearshore facilities in Baja California or Mexico City for financial services companies.
- RobotelSwitch Partitioning White-label managed Internet Telephony infrastructure enabling smaller telecom companies and resellers/franchisees to offer multiple voice services using partitioned switching facilities, minimizing startup costs.
Quantifiable outcome
- 55% of operations dedicated to customer care, 32% to sales and lead generation
- +1 more outcomes
Companies that use Robotel Telecom
Customer profileNamed customers3 records
Segments6 records
Ideal customer profiles3 records
Robotel Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Robotel Telecom partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Clicappel CanadasubsidiaryCanadian subsidiary company operating under the Robotel telecom umbrella, providing click-to-talk and call center services in the Canadian market.
Scale indicators5 records
Recent moves5 records
Expansion highlights5 records
Robotel Telecom competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Robotel Telecom social profiles
Digital presenceRobotel Telecom compliance and trust
Trust signalCompliance3 records
Robotel Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Robotel Telecom leadership team
Management profileNumber of profiles
Profiles5 records
Robotel Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Robotel Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Robotel Telecom
What does Robotel Telecom do?
Robotel Telecom is a white-label managed Internet Telephony service provider that delivers WebRTC-based Click & Talk communications, RobotSwitch multi-tenant voice partitioning for resellers and franchisees, MultiLines Sipex Trunk SIP trunking, and bilingual managed call center services covering customer care, lead generation, IT development, and FDCPA/HIPAA/PCI compliant debt collection from nearshore facilities in Mexico.
Is Robotel Telecom a public or private company?
Robotel Telecom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Robotel Telecom founded?
Robotel Telecom was founded in 2004.
Where is Robotel Telecom based?
Robotel Telecom is headquartered in Paris, France, in the Europe region.
How does Robotel Telecom make money?
Four revenue lines are on record. Voice Services & SIP Trunking is the primary driver. The others are click-to-talk Services, managed Services & IT Staffing and bilingual Call Center Services.
Does Robotel Telecom have an API?
No public API is recorded for Robotel Telecom.
What industry is Robotel Telecom in?
Robotel Telecom's product category is VoIP Telecommunications Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 56142 and its SIC code is 7385.