Poliklinika Kustec

What Poliklinika Kustec does

Poliklinika Kustec is a privately held dental and aesthetic surgery clinic headquartered in Zagreb, Croatia, operating from a single facility at Bukovačka 7 in the Maksimir district. Founded by Dr. Mirjana Kustec Pribilović over 40 years ago (c. 1982), the clinic operates two divisions: Stomatologija (dentistry) and Estetska Kirurgija (aesthetic surgery). The dental division provides implantology (including All-on-4/All-on-6 immediate-load protocols), oral surgery, dental prosthetics, conservative dentistry and endodontics, orthodontics (including ClearCorrect clear aligners), cosmetic dentistry, and pediatric dentistry. The aesthetic surgery division offers facial, breast, and body procedures alongside non-surgical facial rejuvenation. The clinic is staffed by approximately 11-50 personnel including a multidisciplinary team of specialists led by Dr. Kustec Pribilović and Head of Aesthetic Surgery Doc. dr. sc. Aleksandar Milenović.

The clinical operation is supported by an in-house dental laboratory that produces crowns, bridges, veneers, and dentures via CAD-CAM, often delivered within three days. The clinic uses CBCT 3D diagnostic imaging, PRF (Platelet Rich Fibrin) regenerative protocols, and implant systems from Biomet3i, Swiss Nobel, and Italian DentalTech. Notable technical offerings include the All-on-4/All-on-6 immediate-load technique (fixed provisional bridge within 24 hours), PRF bone regeneration, and ClearCorrect invisible aligners. The clinic runs 7-9 modern dental operatories plus dedicated aesthetic surgery operating rooms, with extended weekday hours (Monday-Friday 08:00-20:00).

The business model is fee-for-service, with no public pricing and a free first-consultation acquisition touchpoint. Patient acquisition is direct-to-consumer, combining self-serve online booking, WhatsApp and phone contact, educational blog content, social media presence on Facebook and Instagram, before/after case showcases, and word-of-mouth referrals. The clinic serves domestic Croatian patients and Italian medical tourists through a dedicated Italian-language website and Italian phone number. Trust mechanisms include a 10-year warranty on implants, 5-year warranty on prosthetic work, and 3-year warranty on zirconia restorations. The company is incorporated as Poliklinika Kustec d.o.o., a Croatian private limited liability entity under family ownership.

Name

Poliklinika Kustec

Legal name

Poliklinika Kustec d.o.o.

Website

https://www.kustec.hr

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Poliklinika Kustec is a family-owned dental and aesthetic surgery clinic in Zagreb, Croatia, founded in 1982. It serves domestic patients and Italian medical tourists with comprehensive dental services, implantology, cosmetic dentistry, and facial, breast, and body surgical procedures supported by an in-house dental laboratory.

Ownership category

akta.pro rank

Product category

Dental Services

NAICS

Offices of Dentists (621210), Dental Laboratories (339116)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro industry

PRIMARYHLABAKAF

Periodontic & Implant Group Practices

Healthcare & Life Sciences/Dental Care Services/Dental Service Organizations (DSOs) & Group Practices

SECONDARYHLABAEAJ

Oral & Maxillofacial Cosmetic/Aesthetic Surgery

Healthcare & Life Sciences/Dental Care Services/Oral & Maxillofacial Surgery

SECONDARYHLABAJAC

Implant Prosthetics & Abutment Fabrication

Healthcare & Life Sciences/Dental Care Services/Dental Laboratories & Prosthetic Fabrication

Keywords

• Dental clinic services
• Cosmetic dentistry
• Dental implantology
• Aesthetic surgery
• Orthodontics treatments

Headquarters

HQ city

Zagreb

HQ country

Croatia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Dental Services Revenue: The primary revenue stream is fee-for-service payments for comprehensive dental treatments including implantology, oral surgery, prosthetics, conservative dentistry, endodontics, orthodontics, cosmetic dentistry, and pediatric dentistry. Procedures are priced individually, with free first consultations used as a patient acquisition touchpoint.
2. Aesthetic Surgery Services: Revenue generated from aesthetic surgery procedures including facial and neck surgery, non-surgical facial treatments, breast surgery, and body sculpting procedures. Services include both surgical and non-surgical treatments.
3. Dental Prosthetics and Appliances: Revenue from custom dental prosthetics including crowns (metal-ceramic, full ceramic, zirconia), bridges, dentures, dental veneers, night guards, and aligners, produced in the clinic's in-house dental laboratory.
4. Consultation and Diagnostic Services: The first consultation is free and includes a comprehensive oral examination and diagnostic planning. Revenue is generated from subsequent diagnostic imaging (radiographs, CBCT), treatment planning, and specialist consultations for both dental and aesthetic surgery services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Poliklinika Kustec is a dental and aesthetic surgery polyclinic in Zagreb, Croatia, providing comprehensive dental care (implantology, oral surgery, prosthetics, orthodontics, cosmetic dentistry, endodontics, pediatric dentistry) and aesthetic surgery services (facial, breast, and body procedures). The clinic operates an in-house dental laboratory for CAD-CAM prosthetics manufacturing and uses advanced implant systems from Biomet3i, Nobel, and DentalTech. It serves both local Croatian patients and international medical tourists from Italy through multilingual website and contact channels.

Product overview

Poliklinika Kustec is a modern dental and cosmetic surgery clinic in Zagreb, Croatia, offering over 40 years of experience. The clinic operates two main divisions: Stomatologija (Dentistry) and Estetska Kirurgija (Cosmetic Surgery). The dental division provides comprehensive services including implantology (with All-on-4 and All-on-6 techniques), oral surgery, dental prosthetics (crowns, bridges, dentures), conservative dentistry and endodontics, orthodontics (ClearCorrect invisible aligners), cosmetic dentistry (veneers, whitening), pediatric dentistry, and specialized services like conscious sedation and PRF protocol. The cosmetic surgery division offers facial surgery (facelifting, rhinoplasty, otoplasty, blepharoplasty), non-surgical treatments (PRP, thread lifts, dermal fillers), breast surgery (augmentation, reduction, mastopexy), and body procedures (abdominoplasty, liposuction). The clinic features an in-house dental laboratory and maintains partnerships with equipment manufacturers Biomet and Dental-Tech.

Differentiator

Problem solved

Functional benefit

Products and services

• Stomatologija (Dentistry Services) Comprehensive dental care covering prevention, diagnosis, and treatment including implantology, oral surgery, dental prosthetics, conservative dentistry, endodontics, orthodontics, cosmetic dentistry, and pediatric dentistry for adult and pediatric patients.
• Implantologija (Dental Implantology) Dental implant services for replacing missing teeth, using Biomet3i, Nobel, and DentalTech implant systems, including single-tooth implants and full-arch solutions.
• All-on-4 Immediate Load Implant Treatment Immediate-load implant technique using four implants placed at specific angles to support a fixed temporary bridge within 24 hours, enabling immediate chewing function and permanent full-arch restoration without bone augmentation in many cases.
• Oralna Kirurgija (Oral Surgery) Surgical dental procedures including apicoectomy, sinus lift, bone augmentation, and alveotomy for complex tooth extractions and pre-prosthetic surgery.
• Zubna Protetika (Dental Prosthetics) Prosthetic solutions for missing or damaged teeth including dental crowns (metal-ceramic, full ceramic E-max, zircon ceramic), dental bridges, and dentures, produced in the in-house dental laboratory.
• Konzervativna Stomatologija i Endodoncija (Conservative Dentistry and Endodontics) Preventive, diagnostic, and restorative dental care focused on caries-damaged teeth, including composite (white) fillings, inlay/onlay ceramic restorations, and root canal treatment to save severely damaged teeth.
• Ortodoncija (Orthodontics) Orthodontic treatment for misaligned teeth including ClearCorrect invisible aligners, fixed braces (metal, aesthetic, self-ligating), and removable appliances for adult and adolescent patients.
• Estetska Stomatologija (Cosmetic Dentistry) Aesthetic dental procedures including dental scaling, professional teeth whitening, and ceramic or composite veneers (including non-prep veneers) for smile enhancement.
• Dječja Stomatologija (Pediatric Dentistry) Child dental care including treatment of primary teeth, dental injury management, fissure sealing, and fear-free pediatric experiences.
• Ostale Stomatološke Usluge (Other Dental Services) Additional dental services including dental guards for bruxism, conscious sedation for anxious patients, and the PRF (Platelet Rich Fibrin) protocol for bone regeneration.
• Estetska Kirurgija (Cosmetic Surgery) Aesthetic plastic surgery services covering facial, breast, and body procedures for adults seeking aesthetic enhancements and rejuvenation.
• Estetska Kirurgija Lica i Vrata (Face and Neck Cosmetic Surgery) Surgical facial procedures including facelifting, otoplasty (ear surgery), rhinoplasty (nose surgery), and blepharoplasty (eyelid surgery).
• Nekirurški Estetski Tretmani Lica (Non-Surgical Facial Treatments) Minimally invasive facial rejuvenation including PRP (platelet-rich plasma) rejuvenation, Silhouette Soft thread lifting, hyaluronic acid dermal fillers, and Dermapen treatments.
• Korekcija Grudi (Breast Surgery) Breast aesthetic procedures including augmentation, reduction, mastopexy (lift), and male gynecomastia correction.
• Estetski Zahvati na Tijelu (Body Cosmetic Surgery) Body contouring and aesthetic procedures including abdominoplasty (tummy tuck), liposuction, and surgical removal of moles and skin lesions.

Quantifiable outcome

• 10-year warranty on dental implants and 5-year warranty on prosthetic work, providing patients with long-term confidence in treatment outcomes.
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• Biomet (Biomet3i)coreTechnology or IntegrationPoliklinika Kustec has a long-established cooperation with Biomet, a leading equipment manufacturer in implant dentistry. Biomet3i is described as the clinic's primary implant brand, noted as a global leader in implant dentistry. The partnership involves the use of Biomet3i implant technology for dental implant procedures.
• DentalTechcoreTechnology or IntegrationPoliklinika Kustec collaborates with Italian company DentalTech as a key implant technology provider. DentalTech implants are used alongside Biomet3i as the clinic's implant options, and DentalTech is noted as a key partner in the clinic's long-established cooperation with leading equipment manufacturers.
• Nobel (Swiss)coreTechnology or IntegrationSwiss Nobel is cited as one of the implant manufacturers trusted by Poliklinika Kustec. Nobel implants are manufactured in Switzerland and represent a premium implant option available at the clinic alongside Biomet3i and DentalTech.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Bagatin Clinic: Zagreb-based polyclinic offering comprehensive dental, aesthetic surgery and dermatology services to domestic and international patients. Most directly comparable peer: shares the multi-specialty clinic model, premium positioning, strong digital marketing and cross-border patient acquisition focus.
• Rident Dental Clinics: Croatian dental clinic group with multiple locations offering implantology, prosthetics, orthodontics and cosmetic dentistry. Comparable in service breadth and target segments (Croatian + international patients), and a relevant benchmark for Kustec's single-site scale disadvantage.
• Dr. Tončić Polyclinic: Zagreb polyclinic specializing in aesthetic and plastic surgery with adjacent dental services. Comparable in the cosmetic-surgery-plus-dentistry combined offering and in catering to an international clientele seeking aesthetic procedures in Croatia.
• DentaCentar: Croatian dental clinic offering implantology, prosthetics, orthodontics and cosmetic dentistry. Comparable service portfolio and Croatian-domiciled patient base; relevant peer for benchmarking domestic dental competition in Zagreb.
• Aesthetica Dental Clinic: Croatian clinic combining aesthetic dentistry and cosmetic surgery services. Directly comparable on the integrated dental-plus-aesthetic-surgery positioning and shared target audience in Croatia and abroad.

Regional players

• Stomatološka Poliklinika Smile: Croatian dental polyclinic network offering implantology, prosthetics and aesthetic dentistry across multiple locations. Overlapping service scope but multi-site model makes it a relevant benchmark for geographic expansion and dental tourism competition.
• Medical Centre Ljubljana Dentalna Klinika: Slovenian dental tourism-oriented clinic offering implantology and aesthetic dentistry. Comparable in targeting Western European (including Italian) patients seeking lower-cost premium dental work in the Adriatic region.

Broad incumbents

• Malo Clinic (Malo Advanced Oral Rehabilitation): Internationally recognized clinic credited with pioneering the All-on-4 protocol. Relevant peer because Kustec's signature implant offering directly inherits this protocol; positioning vs. the originator informs Kustec's premium narrative in the implant segment.

Others

• Straumann Group: Global premium dental implant and prosthetic manufacturer. Kustec partners with Biomet3i/Nobel/DentalTech rather than Straumann, but Straumann is an adjacent ecosystem player whose brand strength, training infrastructure and dentist networks shape competitive dynamics in premium implantology.
• ClearCorrect (Straumann): Provider of the invisible aligner system Kustec uses for orthodontic treatments. An enabling supplier partner rather than a competitor, but its brand recognition influences patient expectations on orthodontic outcomes at Kustec.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/KustecPoliklinika
• Instagraminstagram.com/poliklinika_kustec
• LinkedInlinkedin.com/company/poliklinika-kustec

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Poliklinika Kustec