NH Community Behavioral Health Association

What NH Community Behavioral Health Association does

NH Community Behavioral Health Association (NHCBHA/CBHA) is a non-profit association established in 2002 to represent and coordinate the 10 state-designated Community Mental Health Centers (CMHCs) operating across more than 40 locations throughout New Hampshire. The organization delivers and coordinates a full continuum of behavioral health services including emergency psychiatric response, ongoing outpatient treatment for severe mental illness and substance use disorders, child and family programs, crisis intervention, and community education such as Mental Health First Aid training. Service delivery channels include in-person care at center locations, mobile crisis units dispatched statewide, telehealth platforms expanded after the COVID-19 pandemic, and a 24/7 Rapid Response Access Point hotline (1-833-710-6477) operated in partnership with NAMI New Hampshire.

The association's business model is structured around state designation and Medicaid reimbursement, with member centers historically deriving 80-90% of revenue from Medicaid and supplementing through Medicare, county, state and federal grants, private insurance, and self-pay. As state-designated entities, the centers are required to provide services regardless of ability to pay, creating a structural mix of paid and uncompensated care; the ten CMHCs wrote off more than $7.4 million in Medicaid spenddowns in FY2019. CBHA also coordinates funding and policy alignment with the NH Department of Health and Human Services and the state's three Medicaid managed care organizations (AmeriHealth Caritas New Hampshire, NH Health Families, and Well Sense Health Plan), and manages cross-center initiatives such as the FAST Forward wraparound program for children in crisis and the Rural Health Transformation Initiative.

In 2025, CBHA, in partnership with GoNorth, secured a $204 million award over five years from the federal Rural Health Transformation Program, the largest such award in New England, positioning the network to materially expand rural access. The association is led by Executive Director Roland Lamy and President Jay Couture (also CEO of Seacoast Mental Health Center), with 501-1,000 employees organization-wide. The technology footprint is limited to telehealth platforms for remote service delivery, and there is no disclosed proprietary software, AI/ML capability, or product business. CBHA's growth is therefore driven by policy wins, federal funding capture, and service-line expansion rather than technology differentiation.

Name

NH Community Behavioral Health Association

Legal name

New Hampshire Community Behavioral Health Association

Website

https://nhcbha.org

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

NH Community Behavioral Health Association is a non-profit association established in 2002 that represents and coordinates 10 state-designated Community Mental Health Centers across more than 40 locations in New Hampshire, delivering crisis, outpatient, and substance use services funded primarily through Medicaid.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Child and Youth Services (62411), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Crisis Stabilization Units & Psychiatric Emergency Services (HLAFACAH)

akta.pro secondary industries

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK), Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Mental Health & Crisis Support Services (BPAGACAD)

Keywords

• Community mental health services
• Behavioral health care
• Crisis intervention services
• Mental health crisis hotline
• Psychiatric emergency response

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Medicaid: Primary revenue source for community mental health centers, accounting for 80-90% of funding. Unlike hospitals receiving less than 20% Medicaid revenue, the CMHCs depend heavily on this source.
2. Medicaid Rate Increase: Significant investment in Medicaid rate increase for CMHCs to address funding challenges.
3. Multi-source Funding: Services funded by multiple sources including Medicaid, Medicare, county, state and federal grants, private insurance and self-pay fees.
4. State-designated Services: As state-designated centers, CMHCs are required to provide services without regard to ability to pay, creating a mix of paid and uncompensated care.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

NH Community Behavioral Health Association is a non-profit association representing 10 state-designated Community Mental Health Centers providing behavioral health care services across more than 40 locations throughout New Hampshire. Core offerings include 24/7 crisis support via the Rapid Response Hotline (1-833-710-6477), emergency psychiatric response and mobile crisis units, ongoing treatment for individuals with severe mental illness and substance use disorders, child and family programs including the Child Impact Program, and community education through Mental Health First Aid training. Services are delivered regardless of ability to pay through in-person care, telehealth, mobile crisis response, and a statewide crisis hotline.

Product overview

NH Community Behavioral Health Association is an association of 10 community mental health centers providing behavioral health services across New Hampshire through over 40 locations. The organization's offerings include crisis support via the 24/7 Rapid Response Hotline (1-833-710-6477), emergency psychiatric services, Mental Health First Aid training, the Child Impact Program for families affected by divorce, the NH Behavioral Health Summit, and the Rural Health Transformation Initiative. Services are delivered in-person and via telehealth, with mobile crisis units operating statewide. The association coordinates the FAST Forward wraparound program for children and manages significant federal funding through the Rural Health Transformation Program ($204M over five years).

Differentiator

Problem solved

Functional benefit

Products and services

• Rapid Response Hotline A 24/7 crisis support hotline (1-833-710-6477) providing immediate mental health and substance use crisis assistance through trained clinical staff who assess callers and connect them to appropriate services including mobile crisis teams or outpatient referrals. Operated in partnership with NAMI New Hampshire.
• Emergency & Key Services Emergency-response professionals for psychiatric emergencies and ongoing support for children and adults living with severe mental illness and substance misuse challenges. Delivered through the statewide network of 10 community mental health centers.
• Mental Health First Aid (MHFA) Training program that helps individuals assist someone experiencing a mental health or substance use-related crisis. Equips community members with skills to identify and respond to mental health crises.
• Child Impact Program A program established in 1993 by the NH Legislature to help parents reduce the impact of divorce and separation on their children, serving families across New Hampshire affected by separation and family disruption.
• NH Behavioral Health Summit The exclusive statewide event in NH for behavioral health care providers and organizations, including those serving mental health and substance use disorders. Convenes providers, organizations, and stakeholders in the behavioral health field.
• Rural Health Transformation Initiative Initiative to improve health access in rural parts of New Hampshire, in partnership with the Rural Health Transformation Program. Includes the $204 million award over five years — the largest in New England — from the $50 billion Rural Health Transformation Program to improve rural health outcomes.
• FAST Forward Program NH's high-fidelity wraparound intervention for children in crisis, costing between $45,000 and $60,000 per child annually. Coordinated by CBHA for children requiring intensive mental health intervention.
• Find a Mental Health Center (Member Locator) Directory to locate the 10 community mental health centers providing services across over 40 locations throughout New Hampshire, helping residents connect with their nearest provider regardless of ability to pay.
• Telehealth Services Remote mental health services delivered via video, telephone, and online platforms, expanded during the COVID-19 pandemic to ensure continuity of care across New Hampshire.
• Mobile Crisis Units Statewide mobile crisis units designed to respond to mental health emergencies similar to an ambulance service for mental health needs. Operational at all 10 New Hampshire mental health centers as part of the state's push to reduce emergency room visits for mental health crises.

Quantifiable outcome

• Over 40 locations statewide serving individuals and families in communities
• +1 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• NAMI New HampshirecoreStrategic or Co-development PartnerNAMI NH serves as the operator of the Rapid Response Access Point hotline (1-833-710-6477), providing 24/7 connection to trained clinical staff who assess callers and connect them to appropriate mental health and substance use services including mobile crisis teams or outpatient referrals.
• NH Department of Health and Human ServicescoreStrategic or Co-development PartnerCollaboration with state agency for COVID-19 response, telehealth implementation, and ongoing coordination of community mental health services including Medicaid payment systems and service delivery standards.
• Medicaid Managed Care OrganizationscoreStrategic or Co-development PartnerCooperative agreements between CMHCs and MCOs (AmeriHealth Caritas New Hampshire, NH Health Families, and Well Sense Health Plan) to stabilize payments and ensure access to care during COVID-19 pandemic.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• National Council for Mental Wellbeing: National trade association representing community mental health and substance use treatment providers. Highly comparable as a higher-geography peer to NHCBHA's statewide association role, with analogous advocacy, training, and policy functions.
• Community Mental Health Association of Michigan: Michigan state association representing community mental health centers and similar provider organizations. Closely comparable structure and mission: statewide advocacy, training, and coordination of CMHC services with regulatory and state-designation engagement.
• National Association of State Mental Health Program Directors: Association representing state mental health authorities and commissioners. Comparable to NHCBHA in coordinating state-level behavioral health policy, funding advocacy, and system design across community providers.
• Massachusetts Association for Mental Health: State-level mental health advocacy and provider-support organization in neighboring Massachusetts. Comparable as a state-scale association delivering crisis response coordination, training, and policy advocacy for community mental health providers.
• Connecticut Community Providers Association: Statewide association of community-based behavioral health and human services providers in Connecticut. Comparable as a state-scale provider association with similar advocacy, training, and policy engagement functions.
• Vermont Care Network: Vermont statewide network of designated mental health agencies serving all 14 counties. Directly comparable to NHCBHA in mission, structure (network of state-designated agencies), and operating scale as a neighboring New England peer.

Broad incumbents

• Acadia Healthcare: Large publicly-traded behavioral health operator with inpatient psychiatric, residential treatment, and outpatient services across the U.S. Comparable in serving Medicaid-funded behavioral health populations but as a broad incumbent operating across many states with a more commercial orientation.

Others

• NAMI (National Alliance on Mental Illness): National grassroots advocacy organization for people affected by mental illness. NHCBHA already partners with NAMI NH to operate the Rapid Response Access Point — comparable mission around mental health awareness, support, and policy, though NAMI is advocacy-led rather than provider-led.

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/NH4MH
• Facebookfacebook.com/NHVoices4MentalHealth

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NH Community Behavioral Health Association