Medwave Optique
Medwave Optique is a Canadian telecommunications company operating the VoysisOne cloud communications platform, delivering Cisco Webex-powered VoIP, contact center, SMS, and AI agent services via subscription to automotive, retail, hospitality, and medical customers across 500+ organizations.
- Company typePrivate
- Founded2003
- HeadquartersBeloeil, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Medwave Optique does
Medwave Optique is a privately held telecommunications company headquartered in Beloeil, Canada, founded in 2003 and operating with 11-50 employees. The company's principal product is VoysisOne, a unified cloud communications platform that combines VoIP, contact center, business SMS, and an AI Agent virtual assistant, delivered as a subscription service and powered by Cisco Webex infrastructure. VoysisOne is sold through a direct enterprise and mid-market sales motion with quote-based pricing, annual billing, and personalized demos, leveraging the Cisco Webex partner ecosystem for distribution.
The platform is built around an underlying Cisco Webex cloud stack delivering 99.99% uptime, with module-level products including the AI Agent (autonomous 24/7 call, chat, and SMS qualification and routing), Cloud Call Center (high-volume voice handling), Cloud Contact Center (omnichannel voice, email, chat, SMS, and reporting), Business SMS (centralized secure messaging), Business Phone Systems (cloud VoIP), CRM Integration, and GoingTeams (team collaboration). Target verticals are car dealerships (primary), retail, hospitality, and medical clinics, with named customers spanning Kia, Lexus, Honda, Toyota, Mazda, Nissan, Marriott International, Simons, Frank Lyman, Bumper to Bumper, SAAQ, and Ville de Sherbrooke.
The business operates on a recurring subscription revenue model with custom enterprise contracts and reports 500+ customers globally, 18+ years operating, 94% customer satisfaction, and third-party ROI validation of up to 304% over three years via a Forrester Total Economic Impact study. Distribution combines direct field sales, inside sales, and the Cisco partner ecosystem, supported by content marketing, webinars, and organic social channels. No external funding rounds, parent company, or M&A activity are disclosed.
Medwave Optique firmographics
Firmographics- Name
- Medwave Optique
- Legal name
- Voysis
- Website
- https://www.mwoptique.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medwave Optique is a Canadian telecommunications company operating the VoysisOne cloud communications platform, delivering Cisco Webex-powered VoIP, contact center, SMS, and AI agent services via subscription to automotive, retail, hospitality, and medical customers across 500+ organizations.
- Ownership category
- akta.pro rank
Medwave Optique industry classification
Industry- Product category
- Cloud Communications / Unified Communications as a Service (UCaaS)
- NAICS
- Telephone Call Centers (56142)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industries
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Voice Calling (VoIP) Apps (BPAMACAC)
Keywords
Where Medwave Optique is headquartered
LocationHeadquarters
- HQ city
- Beloeil
- HQ country
- Canada
- HQ region
- North America
Markets served
Medwave Optique business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Cloud Communications Platform Subscription: Recurring subscription revenue from cloud-based telephony, contact center, AI agent, and SMS services delivered via the Cisco Webex-powered VoysisOne platform. Pricing is quote-based, suggesting custom enterprise contracts with likely annual or multi-year billing terms.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise cloud communications solution with custom pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Medwave Optique product offering
Product offeringCore offering
VoysisOne is a Cisco Webex-powered unified cloud communications platform that delivers VoIP business phone systems, cloud call and contact center solutions, business SMS, and an AI Agent virtual assistant to enterprise and mid-market organizations. The platform consolidates voice, email, chat, SMS, and AI capabilities into a single managed service with enterprise-grade 99.99% uptime and full IT control.
Product overview
VoysisOne is a unified cloud communications platform combining VoIP, contact center, SMS, and AI capabilities, powered by Cisco Webex infrastructure. The platform architecture centers on the core VoysisOne Platform with integrated product modules including AI Agent (cloud-based virtual assistant for 24/7 customer interaction handling), Call Center (high-volume call management), Contact Center (multi-channel customer service with voice, email, chat, SMS), Business SMS (secure messaging), and Business Phone Systems/VOIP (cloud telephony). Additional modules include CRM Integration for customer data connectivity and GoingTeams for team collaboration. All components share the same underlying Cisco-powered infrastructure with 99.99% uptime and up to 304% proven ROI.
Differentiator
Problem solved
Functional benefit
Brands
- VoysisOne: Cloud telephony and contact center platform unifying VoIP, contact center, SMS, and AI solutions powered by Cisco Webex.
Quantifiable outcome
- Up to 304% ROI over 3 years (Forrester TEI study)
- +3 more outcomes
Companies that use Medwave Optique
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles4 records
Medwave Optique technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature5 records
Medwave Optique partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Cisco WebexcoreVoysisOne is a Cisco Webex Partner, leveraging Cisco's enterprise-grade infrastructure, security, reliability, and innovation. The partnership provides global-grade reliability, security, and innovation built directly into the VoysisOne platform. Cisco Webex offers 99.999% uptime and is recognized as a Gartner Peer Insights Customer's Choice for Contact Center as a Service in 2025.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Medwave Optique competitors and assessment
Company assessmentDirect peers
- RingCentral: Public cloud UCaaS/CCaaS provider offering cloud PBX, contact center, AI, and SMS to SMB and mid-market customers. Direct competitor for VoysisOne's core offerings and target customer segments.
- 8x8: Public cloud communications provider combining UCaaS and CCaaS with AI capabilities. Competes head-to-head with VoysisOne for mid-market contact center and unified communications deals.
- Nextiva: Cloud communications platform targeted at SMB and mid-market businesses with VoIP, contact center, and CRM-adjacent features. Similar GTM motion and customer profile to VoysisOne.
- Dialpad: AI-native cloud communications platform offering voice, contact center, and sales outreach with proprietary AI capabilities. Comparable in AI Agent positioning and mid-market focus.
- Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS, and APIs. Direct competitor for VoysisOne's enterprise communications and contact center offerings.
- Five9: Public cloud contact center (CCaaS) specialist with AI and workflow automation. Comparable in contact center positioning and automotive/SMB vertical reach.
- Talkdesk: Cloud contact center platform with AI capabilities targeting mid-market and enterprise customers. Overlaps directly with VoysisOne's contact center and AI Agent value proposition.
- Aircall: Cloud-based phone system and contact center aimed at SMBs and mid-market with strong integrations to CRM and helpdesk tools. Similar customer profile and channel sales motion.
- Mitel: Established UCaaS and business communications provider with strong mid-market and channel presence. Similar SMB/mid-market customer overlap and partner-led go-to-market model.
Broad incumbents
- Cisco Webex: The underlying platform provider whose infrastructure VoysisOne resells. Represents both VoysisOne's biggest asset (technology backbone) and biggest risk (potential direct competitive encroachment).
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Medwave Optique social profiles
Digital presenceMedwave Optique financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medwave Optique leadership team
Management profileNumber of profiles
Medwave Optique funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medwave Optique M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medwave Optique
What does Medwave Optique do?
VoysisOne is a Cisco Webex-powered unified cloud communications platform that delivers VoIP business phone systems, cloud call and contact center solutions, business SMS, and an AI Agent virtual assistant to enterprise and mid-market organizations. The platform consolidates voice, email, chat, SMS, and AI capabilities into a single managed service with enterprise-grade 99.99% uptime and full IT control.
Is Medwave Optique a public or private company?
Medwave Optique is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Medwave Optique founded?
Medwave Optique was founded in 2003. It employs 11 to 50 people.
Where is Medwave Optique based?
Medwave Optique is headquartered in Beloeil, Canada, in the North America region.
How does Medwave Optique make money?
One revenue line is on record: cloud Communications Platform Subscription.
Who are Medwave Optique's main competitors?
Direct peers on record are RingCentral, 8x8, Nextiva, Dialpad, Vonage (Ericsson), Five9, Talkdesk, Aircall and Mitel. Cisco Webex is listed as a broad incumbent.
Does Medwave Optique have an API?
No public API is recorded for Medwave Optique.
What industry is Medwave Optique in?
Medwave Optique's product category is Cloud Communications / Unified Communications as a Service (UCaaS). Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP). Its NAICS code is 56142 and its SIC code is 4813.