PCM

What PCM does

PCM Systems Ltd is a privately held managed IT services and bespoke software development company founded in 1989 and headquartered at 1 Antler Complex, Bruntcliffe Way, Morley, Leeds (LS27 0JG), West Yorkshire, United Kingdom. The company provides IT support, cybersecurity, cloud services spanning Microsoft 365 and Google Workspace, VoIP telecommunications, cloud data backup, and custom software and website development to small and medium businesses with 1 to 100+ users, primarily across Yorkshire. Its go-to-market is sales-led and direct, using phone outreach (0113 231 1066), website contact forms, and a free initial assessment, supported by monthly recurring contracts on 30-day rolling terms with no long-term commitment. The firm is registered in England and Wales as PCM Systems Ltd (Company No. 02452375) and is founder-owned with no disclosed external funding, institutional investors, parent company, or M&A history.

PCM's underlying technology stack is anchored on the Microsoft ecosystem (Microsoft 365, SharePoint, Teams, Intune) with parallel capability in Google Workspace, augmented by partner integrations with Bitdefender (security), Keeper (password management), and Xero (cloud accounting), plus the internally developed RemoteM IoT platform for healthcare and veterinary temperature monitoring. Service delivery combines remote support with on-site visits, advertising an average response time under five minutes and a 95% same-day resolution rate, with availability limited to standard business hours (Mon-Fri, 9am-5:30pm). Revenue is generated through a mix of recurring managed service subscriptions, one-off bespoke development projects, and hardware sales via RemoteM. The customer base spans hundreds of organizations across diverse sectors including manufacturing, brewery, architecture, engineering, charity, government, healthcare, retail, and creative industries, with multi-year relationships such as The Survey Association (since 2007), Northern Monk Brewery (since 2016), and 3e Consulting Engineers (over 10 years). No revenue figures, certifications, regulatory actions, or public funding events are disclosed.

Name

PCM

Legal name

PCM Systems Ltd

Website

https://www.pcmsystems.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

PCM Systems Ltd is a Yorkshire-based managed IT services and bespoke software development firm, founded 1989, serving small and medium businesses with Microsoft 365, Google Workspace, VoIP, cybersecurity, and its internally developed RemoteM IoT temperature monitoring product.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Remote Monitoring & Management (RMM) Services (BPAEABAA)

Keywords

• Managed IT support
• Bespoke software development
• Cyber security services
• Cloud backup solutions
• VoIP telephony services

Headquarters

HQ city

Morley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Support Services: Ongoing IT support services for businesses with 1 to 100+ users, including remote support, system monitoring, and issue resolution
2. Bespoke Software Development: Custom software development tailored to unique business needs, including website design, CRM solutions, and e-commerce platforms
3. Cloud Data Backup Services: Remote data backup services with UK-based infrastructure for business continuity and disaster recovery

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

PCM provides managed IT support and bespoke software development services to small and medium businesses. The company delivers Microsoft Office 365 and Google Workspace management, cyber security, VoIP telephony, cloud backup, and custom-built software solutions, with a sub-brand called RemoteM for IoT temperature monitoring.

Product overview

PCM is an IT services and software development company providing a portfolio of managed services including IT support, cybersecurity, cloud backup, VoIP systems, and bespoke software/web development. Their primary product offering is RemoteM, an IoT temperature monitoring device. The company operates as a managed service provider supporting businesses with 1 to 100+ users across Yorkshire, offering both ongoing support services and custom development projects.

Differentiator

Problem solved

Functional benefit

Brands

• RemoteM: A temperature monitoring IoT system providing real-time monitoring and recording of fridge temperatures for healthcare and veterinary environments. Developed entirely by PCM Systems.

Products and services

• Managed IT Support Outsourced IT support retainer providing day-to-day infrastructure, helpdesk, and platform management for small and medium businesses in Yorkshire.
• Microsoft Office 365 Services Deployment, migration, and ongoing administration of Microsoft Office 365 for SMB clients.
• Google Workspace (G Suite) Services Setup, migration, and administration of Google Workspace (G Suite) for SMB clients.
• Cyber Security Services Endpoint protection, anti-malware, and credential management delivered via BitDefender and Keeper for SMB clients.
• VoIP Telephony Services Deployment and management of VoIP telephony systems for SMB clients.
• Cloud Data Backup Cloud-based data backup and recovery services for SMB clients.
• Bespoke Software Development Custom-built software solutions developed in-house for SMB clients with workflow or integration needs not served by off-the-shelf products.
• RemoteM (IoT Temperature Monitoring) RemoteM is a PCM sub-brand offering IoT-based temperature monitoring, typically used by clients in regulated industries such as food, beverage, or healthcare.

Quantifiable outcome

• Average response time under 5 minutes
• +2 more outcomes

Named customers16 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationPrimary technology partner providing Microsoft 365, SharePoint, Teams, and related Microsoft solutions to clients. PCM implements and supports Microsoft products as part of their service offerings.
• GooglecoreTechnology or IntegrationPartner for Google Workspace/G Suite implementation and support services for clients. PCM is not tied exclusively to Microsoft and can recommend Google solutions based on client needs.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Mirus IT: UK-based managed IT services provider focused on SMBs, offering cloud, cyber security, and VoIP — a direct analogue to PCM's portfolio and customer profile.
• Littlefish: Mid-market UK MSP providing managed IT support, cloud, and security services to SMB and mid-market clients; comparable in service mix and target segment to PCM.
• ANS Group: UK managed services and cloud provider headquartered in the North of England; overlaps with PCM on Microsoft cloud, managed support, and bespoke development.
• Computer & Network Solutions (CNS Group): Mid-sized UK MSP focused on IT support, security, and cloud for SMBs and public sector — directly comparable service portfolio and customer profile.
• BDR Group: Regional UK IT support and managed services provider serving SMEs; comparable in size, scope, and SMB focus.

Broad incumbents

• SCC: Large UK IT services and solutions provider with managed services, cloud, and support capabilities — broader portfolio and national footprint than PCM.
• Softcat: Large UK IT infrastructure provider with growing managed services practice; competes with PCM for SMB and mid-market cloud and support budgets at greater scale.
• Bytes Software Services: UK IT solutions and managed services distributor/provider; overlaps with PCM on Microsoft cloud solutions and SMB support, but at substantially larger scale.
• Accenture (UK SMB Cloud practices): Global systems integrator with SMB-adjacent cloud migration and managed services offerings; represents the upper bound of competitive pressure on regional MSPs.

Regional players

• ITPS (UK): UK regional managed services and IT support firm serving SMEs across multiple sectors; comparable operating model and client base to PCM.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/pcmsystemsltd
• Facebookfacebook.com/pcmsystemsltd
• LinkedInlinkedin.com/company/pcm-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PCM