Harris + Hoole
Harris + Hoole is a UK specialty coffee shop chain founded in 2012, owned by Caffè Nero Group, operating 16+ retail locations across England with single origin direct-trade coffee, an in-house London roastery, and a QR-based mobile loyalty and payments app serving end consumers.
- Company typePrivate
- Founded2012
- HeadquartersLondon, United Kingdom
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Harris + Hoole does
Harris + Hoole is a UK-based specialty coffee shop chain founded in 2012 and wholly owned by Caffè Nero Group Ltd (registered office 9-15 Neal Street WC2H 9PW, London; company number 04129005). The chain operates 16+ retail coffee shop locations across England — including Central London sites (Fleet Street, New Cavendish Street, Mortimer Street), North London (Crouch End, Imperial Wharf), commuter towns (East Sheen, St Margaret's, Harpenden), regional centres (Henley-on-Thames, Guildford, Chichester, Farnham, Amersham, Uxbridge), and an airside Stansted Airport outlet — serving general consumers from casual coffee drinkers to specialty coffee enthusiasts. The business vertically controls its coffee supply through an in-house London roastery where green-bean quality is verified on arrival and bespoke roast profiles are developed per single origin, with direct trade relationships established by visiting farmer cooperatives in Bean Belt regions. Source IDs for the foregoing include,.
The product portfolio comprises specialty coffee beverages (espresso, flat white, latte, cappuccino, filter, long black, mocha, piccolo, espresso macchiato —), a "Not Coffee" line spanning single origin ceremonial-grade matcha, single origin hot chocolate, chai latte and teas, recurring seasonal drinks, a sweet-and-savoury food menu prepared in-store, and a take-home retail coffee bean line (whole bean or ground to order). A mobile application (iOS and Android) sits alongside the physical retail, providing QR-code loyalty stamp collection (one stamp per barista-made drink, with a free hot drink reward after six collected stamps and 18-month voucher expiry), tokenised in-app card payments through a third-party secure payment provider, and integration with Apple Pay, Android Pay, Apple Watch, and Android Wear for stamp-only transactions.
Harris + Hoole generates revenue through in-store retail sales of beverages and food (transaction-fee model), mobile-app payment transactions for the same basket (transaction-fee), and take-home bean retail (one-time sale). No product pricing is publicly disclosed, and the loyalty programme is pay-as-you-go with a free-drink reward at the six-stamp threshold. The go-to-market is direct-to-consumer via physical retail with a product-led mobile app overlay; there is no B2B or enterprise channel. The customer segment is horizontal — all end consumers — with no named enterprise or institutional accounts in the source data.
Harris + Hoole firmographics
Firmographics- Name
- Harris + Hoole
- Legal name
- Caffè Nero Group Ltd
- Website
- https://harrisandhoole.co.uk
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Harris + Hoole is a UK specialty coffee shop chain founded in 2012, owned by Caffè Nero Group, operating 16+ retail locations across England with single origin direct-trade coffee, an in-house London roastery, and a QR-based mobile loyalty and payments app serving end consumers.
- Ownership category
- akta.pro rank
Harris + Hoole industry classification
Industry- Product category
- Specialty Coffee Shops
- NAICS
- Snack and Nonalcoholic Beverage Bars (722515)
- SIC
- Retail-Eating & Drinking Places (5810)
- akta.pro primary industry
- Coffee Chains & Franchise Cafes (THAFADAB)
- akta.pro secondary industries
- Espresso Bars & Coffee Bars (THAFADAD), Specialty Coffee & Tea Retail (Beans, Leaves, Accessories) (CRAHAGAI)
Keywords
Where Harris + Hoole is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices16 records
Markets served
Harris + Hoole business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- In-store Retail Sales: Physical coffee shop sales of hot drinks, food, and take-home coffee beans. Customers pay in-store at shop locations across the UK.
- Mobile App Payments: In-app payment processing for coffee and food purchases. Revenue collected through transaction processing at point of sale.
- Coffee Bean Retail: Sale of take-home coffee beans. Customers can purchase beans in shops with option to have them ground to order.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Loyalty program - 6 stamps = 1 free drink |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
Harris + Hoole product offering
Product offeringCore offering
Harris + Hoole operates a chain of UK specialty coffee shops that sells seasonally sourced, single origin specialty coffee, non-coffee beverages (matcha, hot chocolate, chai latte, tea), food items, and take-home coffee beans. The chain complements in-store retail with a mobile app offering loyalty rewards (a free drink after 6 barista-made drinks purchased) and mobile payments via QR code scanning.
Product overview
Harris + Hoole is a UK specialty coffee shop chain founded in 2012, operating as part of the Caffè Nero Group. The company offers a unified customer experience combining physical coffee shop locations with a mobile application. The core product portfolio consists of specialty coffee shops serving seasonally sourced, single origin coffees alongside a mobile app that handles loyalty rewards (earning a free drink after 6 purchases), mobile payments, and stamp collection. Additional offerings include non-coffee beverages (matcha, hot chocolate, chai latte, tea), seasonal drinks, food items, and retail coffee beans for home brewing. The mobile app integrates with Apple Pay, Android Pay, Apple Watch, and Android Wear for enhanced loyalty card functionality.
Differentiator
Problem solved
Functional benefit
Products and services
- Harris + Hoole Coffee Shops Specialty coffee shop chain offering seasonally sourced, single origin specialty coffee with in-house roasted beans and expertly trained baristas across 16+ UK locations.
- Harris + Hoole Mobile App Mobile application providing loyalty stamp collection, mobile payments, and receipt management. Users earn a free drink for every 6 barista-made drinks purchased, with QR code scanning for stamp collection and integration with Apple Pay, Android Pay, Apple Watch, and Android Wear.
- Coffee Menu Range of coffee beverages including Flat White, Filter, Espresso, Espresso Macchiato, Latte, Piccolo, Cappuccino, Long Black, and Mocha, served in-store and for takeaway.
- Not Coffee Menu Non-coffee beverages including single origin ceremonial grade Japanese matcha, single origin hot chocolate, chai latte, and various teas.
- Seasonal Drinks Seasonally available beverages with new products introduced throughout the year based on growing seasons and coffee availability.
- Food Menu Sweet and savoury food items available in store, prepared by the kitchen team.
- Coffee Beans for Home Whole bean and ground coffee available for purchase to brew at home, with baristas available to grind beans on request in shops.
Quantifiable outcome
- Free drink reward after every 6 barista-made drinks purchased through loyalty programme
Companies that use Harris + Hoole
Customer profileSegments1 record
Ideal customer profiles1 record
Harris + Hoole technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature3 records
Harris + Hoole partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Caffè Nero Group LtdcoreHarris + Hoole is operated under Caffè Nero Group Ltd, which owns and operates the brand. The parent company is registered in the UK with registered office at 9-15 Neal Street WC2H 9PW, London. Company registration number: 04129005. All Harris + Hoole operations fall under the Caffè Nero Group umbrella.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
Harris + Hoole competitors and assessment
Company assessmentDirect peers
- Costa Coffee: The largest UK coffee chain with a comparable high-street and commuter-location model. Overlaps directly with Harris + Hoole on espresso drinks, food, loyalty programme, and UK consumer target — the most head-to-head competitor on home turf.
- Pret a Manger: UK high-street coffee and food chain with comparable city/commuter locations and a strong coffee subscription programme. Comparable in customer base, daypart mix, and product set (coffee + food + loyalty).
- Joe & The Juice: Specialty coffee and juice chain with a design-led, premium positioning similar to Harris + Hoole. Comparable on shop experience, premium ticket, urban high-street/commuter locations, and a younger, mobile-engaged customer.
- La Colombe Coffee Roasters: Specialty coffee roaster and café operator with a comparable single-origin, draft latte and direct-trade approach. Relevant comparable for the in-house roastery plus café model that Harris + Hoole also operates.
- Notes Coffee: London-based specialty coffee chain with in-house roasting and a strong single-origin narrative. Closely comparable to Harris + Hoole on specialty positioning, London footprint, and barista-led product.
- WatchHouse: Independent UK specialty coffee chain with multiple London locations and a design-led, premium positioning. Highly comparable on specialty sourcing, shop experience, and central London/commuter catchment.
- Blue Bottle Coffee: Specialty coffee chain with in-house roasting and a premium, design-led café experience. Comparable to Harris + Hoole on single-origin sourcing, in-house roastery, and a specialty-led barista training programme, though at a larger and more international scale.
- Caravan Coffee: UK specialty coffee operator with roastery, restaurants, and wholesale. Comparable to Harris + Hoole on specialty sourcing, roastery integration, food offering, and urban/restaurant-bar positioning.
Broad incumbents
- Caffè Nero: Direct parent and broader UK coffee chain incumbent operating thousands of espresso-led shops across Europe. Highly comparable in product (espresso-based drinks, food, loyalty via app) and target customer (UK high-street and commuter locations), though it is a multi-thousand-store incumbent versus Harris + Hoole's ~16.
- Starbucks UK: Global specialty-coffee incumbent with a significant UK store estate. Direct overlap on espresso-based menu, mobile loyalty, and target customer; included as a broad incumbent given its scale, global brand, and far larger marketing reach.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Harris + Hoole social profiles
Digital presenceHarris + Hoole financial estimates
Financial estimateRevenue estimate
Valuation estimate
Harris + Hoole leadership team
Management profileNumber of profiles
Profiles1 record
Harris + Hoole funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Harris + Hoole M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Harris + Hoole
What does Harris + Hoole do?
Harris + Hoole operates a chain of UK specialty coffee shops that sells seasonally sourced, single origin specialty coffee, non-coffee beverages (matcha, hot chocolate, chai latte, tea), food items, and take-home coffee beans. The chain complements in-store retail with a mobile app offering loyalty rewards (a free drink after 6 barista-made drinks purchased) and mobile payments via QR code scanning.
Is Harris + Hoole a public or private company?
Harris + Hoole is a private company. It is classified as corporate owned and is currently operating.
When was Harris + Hoole founded?
Harris + Hoole was founded in 2012. It employs 251 to 500 people.
Where is Harris + Hoole based?
Harris + Hoole is headquartered in London, United Kingdom, in the Europe region.
How does Harris + Hoole make money?
Three revenue lines are on record. In-store Retail Sales are the primary driver. The others are mobile App Payments and coffee Bean Retail.
Who are Harris + Hoole's main competitors?
Direct peers on record are Costa Coffee, Pret a Manger, Joe & The Juice, La Colombe Coffee Roasters, Notes Coffee, WatchHouse, Blue Bottle Coffee and Caravan Coffee. Broad incumbents are Caffè Nero and Starbucks UK.
Does Harris + Hoole have an API?
No public API is recorded for Harris + Hoole.
What industry is Harris + Hoole in?
Harris + Hoole's product category is Specialty Coffee Shops. Its primary akta.pro industry code is THAFADAB, Coffee Chains & Franchise Cafes, with a secondary code of THAFADAD, Espresso Bars & Coffee Bars. Its NAICS code is 722515 and its SIC code is 5810.