What WhatsUpDocConnect does

WhatsUpDocConnect is a US-based telemedicine company founded in 2016 and headquartered in Teaneck, New Jersey, operating as What's Up Doc Ltd. The company provides a membership-based telemedicine platform that connects members with licensed physicians in their state via phone or video consultation, available 24/7/365 across all 50 US states and the District of Columbia. Its core technology includes a HIPAA-compliant Electronic Health Record (EHR) system accessible through a secure Health Dashboard, secure messaging with care teams, and electronic prescription transmission to member-chosen pharmacies.

The company operates a subscription revenue model with three tiers: an Individual Plan at $24.97/month, a Family Plan at $34.97/month covering up to seven household members, and customizable Group/Corporate Plans (minimum $1,000) for organizations seeking to offer telemedicine as an employee benefit on 3, 6, or 12-month terms. A one-time $5 registration fee applies to individual and family plans. Payment processing is handled via Braintree, with HSA/FSA debit card acceptance.

WhatsUpDocConnect targets uninsured and underinsured individuals, families, frequent domestic travelers, rural residents, and small-to-mid-market employers, with primary customer segments focused on the uninsured/underinsured consumer and families. The company is founder-led by CEO Charles Hand, bootstrapped with no disclosed venture capital or private equity funding, and operates with an 11-50 employee headcount.

Name

WhatsUpDocConnect

Legal name

What\'s Up Doc Ltd

Website

https://whatsupdocconnect.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

WhatsUpDocConnect is a bootstrapped US telemedicine company founded in 2016 that provides subscription-based 24/7 phone and video consultations with licensed physicians across all 50 states. It serves uninsured individuals, families, and employers via Individual ($24.97/mo), Family ($34.97/mo), and Group plans.

Ownership category

akta.pro rank

Product category

Telemedicine Services

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

Keywords

• Telemedicine services
• Telehealth platform
• Online doctor consultation
• Remote healthcare access
• Subscription telemedicine

Headquarters

HQ city

Teaneck

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription (Individual): Single plan at $24.97/month providing unlimited doctor visits for one person. One-time $5 registration fee. No per-visit charges. Subscription renews monthly with cancel-anytime policy.
2. Monthly Subscription (Family): Family plan at $34.97/month providing unlimited doctor visits for up to 7 household members. One-time $5 registration fee. No per-visit charges. Subscription renews monthly with cancel-anytime policy.
3. Group/Corporate Plans: Custom group plans for organizations providing WhatsUpDocConnect benefits to employees. Supports combination of individual and family plans for fixed terms (3, 6, or 12 months). Pricing from $1000 for multi-person configurations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

WhatsUpDocConnect sells unlimited 24/7/365 telemedicine consultations with licensed US physicians via phone or video as a monthly subscription service. The platform includes a HIPAA-compliant Electronic Health Record system, secure member dashboard, secure messaging, and electronic prescription transmission to the member's pharmacy of choice. Memberships are sold as Individual ($24.97/month), Family ($34.97/month for up to 7 members), and custom Group/Corporate plans.

Product overview

WhatsUpDocConnect is a telemedicine platform offering three subscription tiers: Single Plan ($24.97/month for one person), Family Plan ($34.97/month for up to 7 household members), and customizable Group Plans for organizations. The core service enables unlimited doctor visits via phone or video consultation with licensed physicians across all 50 states and DC, prescription management sent electronically to pharmacies, and secure Electronic Health Record (EHR) access through a Health Dashboard. The platform operates 24/7, requires no insurance or co-pays, and does not turn away members with pre-existing conditions.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Doctors typically respond within 20 minutes; guaranteed response within 2 hours
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Teladoc Health: Largest DTC and B2B telehealth platform in the US, offering phone/video consultations with licensed physicians across all 50 states. Closest direct competitor to WhatsUpDocConnect by service model and target use cases.
• Amwell: Major telehealth platform serving payers, providers, and consumers with on-demand physician visits. Directly competes with WhatsUpDocConnect in the virtual urgent care and primary care category.
• Doctor on Demand (Included Health): DTC and employer-sponsored telehealth service offering 24/7 phone/video consultations with physicians. Highly comparable service offering to WhatsUpDocConnect with a similar urgent-care-plus-primary-care focus.
• MDLive (Cigna/Evernorth): Telehealth provider offering on-demand physician consultations, behavioral health, and dermatology. Comparable virtual care offering for non-emergency medical issues.
• K Health: DTC subscription-based primary care service using AI-driven triage paired with live physician visits. Closely comparable cash-pay subscription model targeting uninsured and high-deductible consumers.
• Sesame: Cash-pay healthcare marketplace offering telehealth visits with transparent pricing. Comparable cash-pay, no-insurance-required positioning to WhatsUpDocConnect.
• PlushCare: DTC online primary care and mental health service offering subscription and per-visit options. Similar direct-to-consumer telemedicine model for non-emergency care.
• 98point6: Subscription-based text-first primary care service augmented by AI and licensed physicians. Comparable subscription primary care model for individuals and families.
• Hims & Hers Health: DTC subscription health platform offering telehealth visits plus ongoing prescriptions. Shares the cash-pay subscription model and broad DTC acquisition playbook.
• Ro: DTC telehealth and pharmacy platform offering consultations across multiple specialties with cash-pay pricing. Comparable direct-to-consumer telehealth subscription model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/wudconnect
• LinkedInlinkedin.com/company/whatsupdocconnect

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WhatsUpDocConnect