Casillero Virtual
Casillero Virtual is a virtual mailbox service operated by Colombia's state-owned postal operator (4-72) that provides Colombian consumers with receiving addresses in Miami and Madrid, enabling cross-border online purchases from US and European retailers with nationwide delivery within Colombia.
- Company typePrivate
- Founded2000
- HeadquartersBogotá, Colombia
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Casillero Virtual does
Casillero Virtual is a virtual mailbox and cross-border forwarding service operated by Servicios Postales Nacionales S.A. (4-72), Colombia's state-owned postal operator. Founded in 2000 and headquartered in Bogotá, the service provides Colombian consumers with physical receiving addresses in Miami, Florida (1770 NW 96th Ave., Doral) and Madrid, Spain (San Fernando de Henares), enabling them to purchase from US and European online retailers that do not ship directly to Colombia. The platform supports the full chain from package receipt and pre-alert through customs clearance, optional consolidation of up to six packages, and nationwide last-mile delivery at a single flat rate.
The platform is built around a self-serve digital interface (web and app) with several interconnected modules: the core Casillero Virtual address service, Prealerta (incoming shipment notification), Consolidación de Paquetes (up to six packages per shipment), Es Pa' Ya (24-48 hour express accelerator from Miami to five major cities), Sr. Pack (24/7 self-service locker pickup in Bogotá with PIN/QR authentication and 72-hour retention), Servicio de Compra Internacional (intermediary purchasing on behalf of customers from US and European stores), and an E-card payment system. Payment processing for shipping and customs costs is handled through ANICAM CARGO INC.
Casillero Virtual operates a product-led, transaction-based business model. Revenue is generated per shipment through weight-based shipping fees, fuel surcharges, a USD 2.10 consolidation fee, insurance premiums on declared values above USD 100, hazmat handling fees, a 7% transaction processing fee on the international purchase service, and a USD 2 photo service fee. Pricing is publicly disclosed, account registration is free, and the customer base is composed entirely of individual Colombian consumers who shop cross-border; there are no enterprise customers or named B2B accounts. Marketing is conducted primarily through content (blog, SEO-driven calculator and registration), organic social media (Facebook, Instagram, Twitter/X, WhatsApp), and a USD 6.50 welcome bonus for first shipments.
Casillero Virtual firmographics
Firmographics- Name
- Casillero Virtual
- Legal name
- Servicios Postales Nacionales S.A.
- Website
- https://casillerovirtual.com.co
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Casillero Virtual is a virtual mailbox service operated by Colombia's state-owned postal operator (4-72) that provides Colombian consumers with receiving addresses in Miami and Madrid, enabling cross-border online purchases from US and European retailers with nationwide delivery within Colombia.
- Ownership category
- akta.pro rank
Casillero Virtual industry classification
Industry- Product category
- International Package Forwarding
- NAICS
- Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110)
- SIC
- Trucking & Courier Services (No Air) (4210)
- akta.pro primary industry
- E-commerce Cross-Border Air Parcel Forwarding (DDP/DDU, De Minimis) (TLACAAAJ)
- akta.pro secondary industries
- Cross-Border PUDO & Parcel Locker Networks (International) (TLAAANAI), International DTC & Brand.com (Global Shipping) (CRAFAJAB)
Keywords
Where Casillero Virtual is headquartered
LocationHeadquarters
- HQ city
- Bogotá
- HQ country
- Colombia
- HQ region
- Latin America
Offices3 records
Markets served
Casillero Virtual business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Supply Chain
Revenue model
- Shipping and Freight Fees: Core revenue stream from shipping charges based on package weight. Fees are calculated per pound/poundage and include freight, insurance, and applicable taxes. The pricing is weight-based not volume-based, with fuel surcharges applied. Settlement occurs per shipment with payment processed through registered credit card.
- International Purchase Service: Casillero Virtual acts as intermediary for purchasing items from US/European stores. SPN 4-72 purchases on behalf of the customer, manages shipping, and delivers to Colombia. Revenue includes product cost plus service fee, international/national freight, customs duties, and 7% transaction processing fee on credit card payments.
- Package Consolidation Service: Optional service fee of $2.10 USD per consolidated package for grouping multiple packages into one shipment.
- Insurance Services: Free insurance for declared values up to $100 USD. For higher values, 1% of declared value is charged for full coverage from Miami receipt to Colombia delivery.
- E-Card and Payment Processing: Virtual payment card system for managing shipping credits and balances. ANICAM CARGO INC. processes credit card charges for shipping services, handling fees, and customs nationalization costs.
- Hazmat/Special Materials Processing: Additional fees for dangerous goods handling including batteries, perfumes, aerosols, inks, and other regulated materials requiring special packaging and documentation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Free membership with per-shipment pricing based on weight |
| Unit Pricing | Pay-as-you-go | Fuel surcharge applied to all shipments based on weight |
| Unit Pricing | Pay-as-you-go | Package consolidation service fee |
| Unit Pricing | Pay-as-you-go | Insurance coverage for shipments |
| Unit Pricing | Pay-as-you-go | Photo service for packages in warehouse |
| Transaction based/ take rate | Pay-as-you-go | International purchase intermediary service |
| Usage-based | Pay-as-you-go | Es Pa' Ya express delivery to major cities |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Casillero Virtual product offering
Product offeringCore offering
Casillero Virtual is a virtual mailbox and international package forwarding service operated by Colombia's state-owned postal operator (Servicios Postales Nacionales S.A. / 4-72). The service assigns Colombian consumers physical receiving addresses in Miami, USA and Madrid, Spain, where their international online purchases are received, processed through customs, optionally consolidated, and shipped nationwide to any location in Colombia. Revenue is generated per shipment through weight-based shipping fees, optional consolidation fees, insurance, hazmat handling, and a 7% transaction fee on the international purchase intermediary service.
Product overview
Casillero Virtual 4-72 is a virtual mailbox and international shipping service operated by Servicios Postales Nacionales S.A. (Colombian national postal service). The core product provides Colombian consumers with physical addresses in Miami, USA (1770 NW 96th Ave. Doral, FL 33172-2317) and Madrid, Spain (Calle del Mar Tirreno 8 Nave B12, San Fernando de Henares) to receive international online purchases. The platform operates through interconnected modules: the core Casillero Virtual service handles package reception and customs processing; Prealerta enables shipment pre-notification; Consolidación de Paquetes allows grouping up to 6 packages; Es Pa' Ya offers express 24-48 hour delivery; Sr. Pack provides automated locker pickup; and the Tarjeta E-card manages payments. An optional Marketplace Internacional and Compra Internacional service enables direct purchasing assistance from US and European retailers.
Differentiator
Problem solved
Functional benefit
Products and services
- Casillero Virtual 4-72 Virtual mailbox and international package forwarding service providing Colombian consumers with physical receiving addresses in Miami, USA (1770 NW 96th Ave., Doral, FL 33172-2317) and Madrid, Spain (Calle del Mar Tirreno 8 Nave B12, San Fernando de Henares). Packages received at these warehouses are processed through customs, optionally consolidated (up to 6 packages per shipment), and shipped nationwide in Colombia at a single flat rate. Maximum weight 50 kg/110 lbs per package, maximum declared value USD 2,000 per shipment.
- Consolidación de Paquetes (Package Consolidation) Service that groups up to 6 packages from different international stores into a single shipment to Colombia, reducing per-shipment freight costs for customers. Charged at USD 2.10 per consolidated package.
- Acelerador de envíos Es Pa' Ya (Express Shipping Accelerator) Express shipping service providing 24-48 hour delivery from the Miami warehouse to customers in five major Colombian cities (Bogotá, Cali, Medellín, Barranquilla, Cartagena). Last-mile partners pick up packages directly from the airport for expedited dispatch.
- Sr. Pack Locker Pickup Self-service automated locker pickup system in Bogotá enabling customers to collect packages 24/7 using PIN or QR code authentication. Three compartment sizes available; packages remain available for 72 hours.
- Servicio de Compra Internacional (International Purchase Service) Intermediary service where Servicios Postales Nacionales S.A. (4-72) purchases products on behalf of customers from US and European online stores that require local payment methods. Pricing includes product cost, service fee, international/national freight, customs duties, and a 7% transaction processing fee on credit card payments.
Quantifiable outcome
- Tax savings of 19% IVA and 10% arancel on purchases under USD 200
- +3 more outcomes
Companies that use Casillero Virtual
Customer profileSegments1 record
Ideal customer profiles1 record
Casillero Virtual technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Casillero Virtual partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and major.
- ANICAM Enterprises Inc.coreANICAM Enterprises Inc. is the parent/affiliated company managing the international purchase intermediary service (Marketplace Internacional). They hold power of attorney to purchase products on behalf of customers from US and European marketplaces and handle the logistics chain to Colombia delivery.
- Strategic Customs AlliescoreStrategic partners providing customs brokerage services for international import procedures. These partners handle customs clearance, pre-inspection, inspection, and documentation for shipments entering Colombia under postal and express courier modalities.
- Last-Mile Delivery Partners for Es Pa' YamajorLocal delivery partners in Colombia who pick up packages directly from the airport and deliver to customers' doors for the express 'Es Pa' Ya' service. These partners enable 24-48 hour delivery in Bogotá, Cali, Medellín, Barranquilla, and Cartagena.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
Casillero Virtual competitors and assessment
Company assessmentDirect peers
- Stackry: Stackry provides US-based virtual mailbox and package consolidation forwarding services for international shoppers, with comparable consolidation, repacking, and DDP/DDU pricing. It is a direct competitor on the forwarding functionality Casillero Virtual offers.
- Aeropost: Aeropost operates cross-border e-commerce parcel forwarding with consolidation hubs in Miami serving multiple Latin American destinations including Colombia. It directly competes with Casillero Virtual on the same address-in-Miami forwarding model, consolidation services, and DDP/DDU pricing structure.
- Boxful: Boxful is an Asia-headquartered on-demand storage and cross-border parcel forwarding platform offering locker-based pickup and consolidated international shipping, comparable in business model to Casillero Virtual's combined forwarding-and-locker offering.
- MyBox (Boxful LatAm): MyBox offers cross-border parcel forwarding and locker-based pickup services targeting Colombian consumers shopping from international marketplaces. Its locker-first model and Miami-based warehouse directly mirror the Casillero Virtual + Sr. Pack service stack.
- Casillas Express: Casillas Express provides virtual mailbox services and cross-border e-commerce forwarding from US/EU to Latin America with consolidated shipping and customs clearance. It serves the same Colombian consumer segment as Casillero Virtual with similar weight-based pricing and consolidation offerings.
Regional players
- Envíopack: Envíopack operates cross-border e-commerce logistics with consolidation hubs serving Argentina and other Southern Cone markets. While not directly serving Colombia, it addresses the same cross-border forwarding value proposition in adjacent LatAm geographies.
Broad incumbents
- DHL eCommerce: DHL eCommerce is a broad logistics incumbent offering cross-border parcel shipping, returns, and customs clearance solutions for e-commerce merchants targeting Latin America. While not specializing in Colombian consumer forwarding, it competes for the same cross-border e-commerce parcel volumes.
- FedEx Cross Border: FedEx provides international priority shipping and cross-border e-commerce solutions to Colombia and globally. As a broad incumbent it competes with Casillero Virtual on premium express international delivery, though without the consumer locker / consolidation specialization.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Casillero Virtual social profiles
Digital presenceCasillero Virtual financial estimates
Financial estimateRevenue estimate
Valuation estimate
Casillero Virtual leadership team
Management profileNumber of profiles
Profiles1 record
Casillero Virtual funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Casillero Virtual M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Casillero Virtual
What does Casillero Virtual do?
Casillero Virtual is a virtual mailbox and international package forwarding service operated by Colombia's state-owned postal operator (Servicios Postales Nacionales S.A. / 4-72). The service assigns Colombian consumers physical receiving addresses in Miami, USA and Madrid, Spain, where their international online purchases are received, processed through customs, optionally consolidated, and shipped nationwide to any location in Colombia. Revenue is generated per shipment through weight-based shipping fees, optional consolidation fees, insurance, hazmat handling, and a 7% transaction fee on the international purchase intermediary service.
Is Casillero Virtual a public or private company?
Casillero Virtual is a private company. It is classified as state government owned and is currently operating.
When was Casillero Virtual founded?
Casillero Virtual was founded in 2000. It employs 1 to 10 people.
Where is Casillero Virtual based?
Casillero Virtual is headquartered in Bogotá, Colombia, in the Latin America region.
How does Casillero Virtual make money?
Six revenue lines are on record. Shipping and Freight Fees are the primary driver. The others are international Purchase Service, package Consolidation Service, insurance Services, E-Card and Payment Processing and hazmat/Special Materials Processing.
Who are Casillero Virtual's main competitors?
Direct peers on record are Stackry, Aeropost, Boxful, MyBox (Boxful LatAm) and Casillas Express. Envíopack is listed as a regional player. Broad incumbents are DHL eCommerce and FedEx Cross Border.
Does Casillero Virtual have an API?
No public API is recorded for Casillero Virtual.
What industry is Casillero Virtual in?
Casillero Virtual's product category is International Package Forwarding. Its primary akta.pro industry code is TLACAAAJ, E-commerce Cross-Border Air Parcel Forwarding (DDP/DDU, De Minimis), with a secondary code of TLAAANAI, Cross-Border PUDO & Parcel Locker Networks (International). Its NAICS code is 4921 and its SIC code is 4210.