DIAKO-Dienstleistungs

What DIAKO-Dienstleistungs does

DIAKO-Dienstleistungs gGmbH is a non-profit social services organization based in Osnabrück, Germany, operating under the Diakonie banner of the Protestant church in the city and district of Osnabrück. Founded on January 1, 2016, the company delivers a broad portfolio of care and social welfare services including eleven senior residential homes, nine kindergartens, home-based nursing care, refugee and migration services, addiction counseling, disability services, and family support programs. The organization employs more than 2,000 staff supplemented by roughly 500 volunteers, making it one of the larger regional providers in Lower Saxony's social sector.

The business model is funded through a mix of statutory long-term care insurance (Pflegeversicherung) reimbursements, municipal and state government contracts, parental fees for kindergarten services, church allocations, and donations. Recent inorganic growth includes the 2024 integration of Sozialstation Barnstorf and the 2025 acquisition of DRK's "Markt für Alle" department store, relaunched as the FairWandel social department store in September 2026. Technology infrastructure is conventional and undifferentiated: a TYPO3-based public website, Google Analytics for traffic measurement, PayPal and twingle donation processing, and Google Maps integration for location services. There is no proprietary technology platform, no disclosed data assets, and no evidence of automation or AI deployment.

Governance is led by a dual managing director structure: Friedemann Pannen serves as Theological Managing Director while Stephan Wilinski serves as Administrative Managing Director, reflecting the church-affiliated character of the entity. As a registered gemeinnützige GmbH, DIAKO does not pursue profit distribution; surpluses are reinvested into mission-related services. The organization's tenth anniversary falls in 2026.

Name

DIAKO-Dienstleistungs

Legal name

DIOS-Diakonie Osnabrück Stadt und Land gemeinnützige GmbH

Website

https://diakonie-os.de

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

DIAKO-Dienstleistungs is a church-affiliated German non-profit operating 11 senior homes, 9 kindergartens, and home care, refugee, counseling, and disability services across Osnabrück city and district, serving care recipients, families, and vulnerable populations.

Ownership category

akta.pro rank

Product category

Social Services and Welfare

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Community Food and Housing, and Emergency and Other Relief Services (6242), Individual and Family Services (6241)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Social Services (8300)

akta.pro primary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

akta.pro secondary industries

Large Campus / Multi-Building Assisted Living Communities (HLADABAG), Resettlement, Relocation & Repatriation Support (BPADAHAD), Crisis Intervention & Emergency Planning/Response Coordination (HSABAIAN), Chronic Care & Complex Care Management (HSABAIAD)

Keywords

• Elderly care services
• Social welfare services
• Child and youth services
• Refugee integration support
• Family counseling services

Headquarters

HQ city

Osnabrück

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Social Services Revenue: Funded through long-term care insurance (Pflegeversicherung), social security contributions, government contracts, and client co-payments for residential care, home care, and counseling services.
2. Donations and Charitable Contributions: Accepts monetary and in-kind donations through various channels including the twingle donation platform, direct transfers, and PayPal. The edelKreis second-hand store generated €52,000 in donations in the past year.
3. Church and Public Funding: Supported by the Protestant Church in Stadt und Landkreis Osnabrück with institutional funding and subsidies for social services.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

DIOS-Diakonie Osnabrück Stadt und Land gemeinnützige GmbH is a church-affiliated non-profit social services provider delivering elderly care (residential, assisted living, home care, day care), child and youth services (kindergartens, residential care, outpatient support), migration/refugee integration services, counseling (addiction, family, debt, pregnancy), disability services, and social support programs. Operations span 11 senior homes, 9 kindergartens, home care teams, and counseling centers across the Osnabrück region with over 2,000 employees and nearly 500 volunteers.

Differentiator

Problem solved

Functional benefit

Products and services

• Ambulante Pflegedienste (Outpatient/Home Care Services)
• Betreutes Wohnen / Seniorenwohnen (Assisted Living)
• Stationäre Einrichtungen (Residential Care Facilities)
• Tagespflege (Day Care for Seniors)
• Hausnotruf (Emergency Call System)
• Kindertageseinrichtungen und Ganztagsschulen (Childcare and After-School Programs)
• Stationäre Hilfen zur Erziehung (Residential Youth Care)
• Ambulante/teilstationäre Hilfen zur Erziehung (Outpatient Youth Support)
• Beratungsdienste (Counseling Services)
• Bildungsangebote (Education and Training)
• Migrationsdienste (Migration and Refugee Services)
• Hilfe und Unterstützung (Social Support Services)
• Projekt NaturKraft
• Betriebliche Sozial- und Gesundheitsberatung (Corporate EAP Services)
• edelKreis Second-Hand Store
• FairWandel – Das Diakonie-Kaufhaus am Ring (Social Department Store)

Quantifiable outcome

• Bahnhofsmission serves 60-70 people daily with ~22 volunteers
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Caritasverband OsnabrückcoreStrategic or Co-development PartnerJoint operation of the Bahnhofsmission Osnabrück - a shared project providing daily support services for travelers and people in difficult life situations. This is a long-standing collaborative arrangement between the two major Christian social service providers in the region.
• OS-RadiominorGTM or Marketing PartnerOS-Radio provided airtime for the 'Um Gottes Willen' (Magazine about Church and Society) program featuring Friedemann Pannen and Rieke Kuhlmann discussing the new FairWandel social department store project.
• Stadt Melle (City of Melle)coreStrategic or Co-development PartnerThe city of Melle, represented by Mayor Jutta Dettmann, actively supported the Café Meet & Moin project from inception. City officials including the First City Councilor and Social Office Director are engaged partners in the refugee integration initiative.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Arbeiter-Samariter-Bund (ASB): Nationwide nonprofit welfare provider offering senior care, refugee services, and counseling. Similar nonprofit structure with comparable service lines, though operating at much larger national scale.
• Malteser Deutschland: Catholic humanitarian organization with senior care, migration services, and counseling across Germany. Comparable faith-affiliated nonprofit welfare model, but serves a national footprint rather than a single region.
• Agaplesion: Faith-based nonprofit operator of hospitals, senior care homes, and outpatient services across Germany. Closely comparable in the eldercare segment (assisted living, residential, outpatient) with overlapping church-affiliated governance.
• Alloheim Senioren-Residenzen: Large commercial operator of assisted living and senior residences across Germany. Directly competes with DIOS in the residential and assisted living segment, but as a for-profit incumbent versus DIOS's nonprofit model.
• Johanniter-Unfall-Hilfe: Major German welfare organization operating nationwide senior care, ambulance, and social services. Comparable in mission and nonprofit welfare structure, but operates at much larger national scale across a broader portfolio.

Others

• Der Paritätische Wohlfahrtsverband Niedersachsen: Umbrella organization for nonprofit welfare providers in Lower Saxony, of which Diakonie is a member. Comparable ecosystem participant focused on advocacy, coordination, and standards rather than direct service delivery.

Emerging players

• Bethanien Diakonie: Smaller Protestant-affiliated operator of senior care and social services with similar Diakonie organizational DNA. Comparable mission and service mix but smaller footprint and more limited regional density.

Direct peers

• AWO Bezirksverband Weser-Ems: Workers' welfare association operating senior care, youth services, and counseling across the Weser-Ems region including Osnabrück. Comparable nonprofit welfare structure and service portfolio, with direct overlap in assisted living and family services.
• Caritasverband für die Diözese Osnabrück: The Catholic counterpart social services provider in the same Osnabrück region; the two organizations already jointly operate Bahnhofsmission. Offers the same comprehensive mix of senior care, youth services, counseling, and refugee support, making it the most directly comparable peer.
• Deutsches Rotes Kreuz (DRK) — Bezirksverband Osnabrück: Red Cross chapter in the same region offering parallel eldercare, youth, and refugee services. Particularly relevant because DIOS acquired DRK's insolvent social department store in 2025, evidencing direct operational and competitive overlap.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/diakonieos
• Instagraminstagram.com/diakonie.os
• LinkedInlinkedin.com/company/diakonie-os

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries9 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIAKO-Dienstleistungs