What Community Pathways does

Community Pathways, Inc. (CPI) is a 501(c)(3) nonprofit support services brokerage headquartered at 2475 SE Ladd Avenue, Suite 220, Portland, Oregon, serving adults with intellectual and developmental disabilities (I/DD) in Clackamas, Multnomah, and Washington counties. The organization operates under contract with the Oregon Department of Human Services (ODHS) to deliver brokerage support services, which involve connecting individuals to community-based supports, coordinating providers, and conducting person-centered planning through Individualized Support Plans (ISPs). Personal Agents serve as primary case contacts, while Medicaid Assisters help customers navigate Oregon Health Plan (Medicaid) benefits and renewals.

The organization's service portfolio includes core brokerage case management, provider enrollment support for Personal Support Workers (PSWs), Medicaid/OHP navigation assistance, an ARPA grant-funded Emergency Preparedness Program, and community engagement offerings such as a monthly Community Cooking Group and quarterly CPI Game Nights. Community Pathways does not develop proprietary technology; its operational infrastructure relies on state-administered systems, notably eXPRS for billing and DocuSign for document execution, alongside Squarespace for its public website.

Revenue is generated primarily through Medicaid/Oregon Health Plan funding as a designated brokerage, supplemented by donations and grants (e.g., American Rescue Plan Act grants for emergency preparedness supplies). All services are provided free of charge to eligible individuals. As of the most recent data, Community Pathways employs 28 full-time staff and supports more than 540 individuals. Customer acquisition is community-led, driven by ODHS referrals, advocacy partnerships (DD Coalition, OSAC, Community Vision, Special Olympics Oregon), resource fair participation, and word-of-mouth within the Portland-metro I/DD community. The organization is governed by a Board of Directors with Jennifer Santiago serving as Executive Director.

Name

Community Pathways

Legal name

Community Pathways, Inc.

Website

https://communitypath.org

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Community Pathways, Inc. is a 501(c)(3) nonprofit support services brokerage in Portland, Oregon, assisting more than 540 adults with developmental disabilities across Clackamas, Multnomah, and Washington counties through Personal Agents and Medicaid/Oregon Health Plan funding.

Ownership category

akta.pro rank

Product category

Developmental Disability Support Services Brokerage

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM)

akta.pro secondary industries

Disability Services & Independent Living Support (BPAGACAG), Disability Services & Independent Living Support (BPAGAEAG), Financial Assistance & Benefits Navigation Services (BPAGAEAK)

Keywords

• Developmental disability services
• Support services brokerage
• Person-centered planning
• Medicaid case management
• Disability advocacy services

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Medicaid/Oregon Health Plan Funding: Community Pathways operates as a 501(c)(3) nonprofit that receives government funding through Medicaid/Oregon Health Plan to provide brokerage support services for adults with developmental disabilities. Services are covered under the state's developmental disability services program.
2. Donations and Grants: The organization receives grant funding such as American Rescue Plan Act (ARPA) grants for specific initiatives like emergency preparedness supplies for customers.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Community Pathways operates as a 501(c)(3) support services brokerage under contract with the Oregon Department of Human Services, delivering Medicaid-funded case management and coordination for adults with intellectual and developmental disabilities across Clackamas, Multnomah, and Washington counties in Oregon. Trained Personal Agents serve as primary contacts, providing person-centered Individualized Support Plans, benefits navigation, provider enrollment support, and community connection. Complementary offerings include an ARPA-funded Emergency Preparedness Program and recurring community activities such as the Community Cooking Group and CPI Game Nights.

Product overview

Community Pathways is a nonprofit support services brokerage providing case management and coordination services for adults with developmental disabilities in Oregon. The core offering is the Support Services Brokerage, which operates through Personal Agents who help individuals access, plan, and monitor supports via Individualized Support Plans. Additional services include provider enrollment support, Medicaid/OHP assistance, emergency preparedness programs with ARPA Grant-funded emergency supply kits, and community programs like cooking groups and game nights. The organization serves over 500 individuals in Clackamas, Multnomah, and Washington counties in Oregon.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Services Brokerage Core brokerage service assisting adults with developmental disabilities in Clackamas, Multnomah, and Washington counties to access, plan, and monitor supports and services funded through Oregon's developmental disability program.
• Personal Agent (PA) Services Trained Personal Agents serve as primary contacts who help individuals receiving services connect to resources, coordinate supports, and plan ahead across their plan lifecycle.
• Individualized Support Plan (ISP) Person-centered planning process that helps individuals identify their goals and the supports required to achieve them, produced in coordination with their Personal Agent.
• Emergency Preparedness Program Program providing emergency supplies and preparedness resources to help customers stay safe during wildfires, ice storms, and power outages in the Pacific Northwest.
• Provider Enrollment Services Support helping Personal Support Workers (PSWs) and provider agencies navigate enrollment, renewals, training, and billing processes.
• Medicaid/OHP Assistance Help for customers navigating Oregon Health Plan (Medicaid) benefits, renewals, and understanding how changes to Medicaid affect developmental disability services.
• Community Cooking Group Monthly cooking class program offering adults with disabilities opportunities to build practical life skills, develop meaningful connections, and grow as leaders through hands-on food safety and cooking instruction.
• CPI Game Nights Free recurring community events for customers and I/DD community members featuring games such as UNO, Connect 4, Bingo, and Chutes and Ladders, with snacks and socializing.

Named customers2 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• Oregon Department of Human Services (ODHS)coreOthersCommunity Pathways works under contract with ODHS to provide brokerage support services for adults with developmental disabilities. ODHS provides funding through Medicaid/Oregon Health Plan and regulates developmental disability services in Oregon.
• Oregon Developmental Disabilities (DD) CoalitioncoreStrategic or Co-development PartnerCPI participates in the DD Coalition's advocacy efforts, including the GO! Project which organizes legislative advocacy days and trains self-advocates to speak with lawmakers about I/DD services.
• Oregon Self-Advocacy Coalition (OSAC)coreStrategic or Co-development PartnerCPI supports OSAC's Inclusive Leadership Summit and other self-advocacy initiatives. OSAC is a membership-based nonprofit with healthcare and legislative committees.
• Community VisionminorStrategic or Co-development PartnerCommunity Vision runs the Assistive Technology Lab which CPI refers customers to for AT equipment loans, consultations, and training. CPI also partners with Community Vision on housing advocacy initiatives.
• Self-Advocates Taking Action (SATA)minorStrategic or Co-development PartnerSATA is a self-advocacy group that meets monthly in the Seven Corners Collaborative building where CPI is located. CPI supports and participates in SATA events and meetings.
• Northwest Access FundminorOthersCPI refers customers to Northwest Access Fund for financial coaching, customized loans, and Financial How-To's classes for people with disabilities.
• Special Olympics OregonminorOthersCPI customers participate in Special Olympics Oregon events including the Polar Plunge. CPI staff have formed teams to raise funds for the organization.
• Seven Corners CollaborativeminorOthersCPI shares office space in the Seven Corners Collaborative building which houses multiple disability-related organizations, facilitating collaboration and referral relationships.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• BrightSpring Health Services: Large publicly traded provider of home- and community-based health and I/DD services, including case management and pharmacy. Operates at a much larger scale but competes for the same Medicaid HCBS waiver dollars that fund Oregon brokerages.
• The Arc of the United States: National disability advocacy and services organization with state and local chapters providing I/DD case management, guardianship, and family support. Comparable person-centered planning and brokerage-adjacent services at much larger scale.
• United Cerebral Palsy (UCP): National nonprofit providing direct services, advocacy, and affiliate support for people with cerebral palsy and other disabilities. Overlaps with CPI on case management and home- and community-based services nationwide.

Direct peers

• LifeWorks NW: Portland-area social services nonprofit offering mental health, addiction, and developmental disability services. Overlaps with CPI on I/DD case management and community-based support in the same geography.
• The Arc Oregon: Statewide disability advocacy and service nonprofit providing I/DD case management, family support, and self-advocacy programs. Closely mirrors CPI's brokerage-plus-advocacy model in Oregon.
• Albertina Kerr Centers: Oregon-based nonprofit providing developmental disabilities services, mental health support, and permanency programs. Operates case management and community living supports for I/DD populations in the Portland metro area.
• Shangri-La (Oregon): Oregon nonprofit providing residential, employment, and case management services for adults with I/DD. Comparable funding model (Medicaid/ODHS contracts) and similar person-centered planning orientation.
• Full Life: Portland-based nonprofit providing services for adults with I/DD and other disabilities, including case management, employment, and community living supports. Operates in the same Portland metro market and serves overlapping Medicaid-funded populations.
• UCP Oregon (United Cerebral Palsy of Oregon): Oregon nonprofit delivering case management, advocacy, and direct services for people with cerebral palsy and other developmental disabilities. Comparable brokerage-style and support services funded through Oregon Medicaid.

Regional players

• Easterseals Oregon: Regional affiliate of the Easterseals national network delivering disability services, vocational rehabilitation, and case management in Oregon. Comparable service offerings but broader national brand and portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/community.pathways
• Facebookfacebook.com/communitypathways
• LinkedInlinkedin.com/company/community-pathways

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Pathways