Healthwatch Brighton and Hove

What Healthwatch Brighton and Hove does

Healthwatch Brighton and Hove is the statutory local health and social care champion for the Brighton and Hove area of England, operating as part of the national Healthwatch network. The organization gathers public feedback, experiences, and concerns from residents about NHS and social care services through surveys, community events, volunteer programs, a helpline, and direct feedback collection. It channels these insights to NHS and social care decision-makers to influence service improvement and represents patient and service-user voices in local health policy discussions.

The organization operates a community-led engagement model with no proprietary technology stack. Its sub-products include Young Healthwatch (youth engagement), Enter and View (trained volunteer visits to care settings), a telephone helpline, an Advice and Information Service, and a free British Sign Language video call service for deaf residents. Annual reports and helpline reports are published regularly to document impact and operational performance. The organization also engages with national legislative processes, including submitting evidence to the Health Bill Committee regarding how patients and service users are heard.

Healthwatch Brighton and Hove is funded by Brighton & Hove City Council through a government contract, and delivers its services free of charge to residents. It is not a commercial entity and generates no product or service revenue; its operating model is that of a publicly commissioned advocacy body. No specific ownership structure, parent company, funding rounds, or headcount data are disclosed in the available source material.

Name

Healthwatch Brighton and Hove

Legal name

Healthwatch Brighton and Hove

Website

https://healthwatchbrightonandhove.co.uk

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Healthwatch Brighton and Hove is the statutory local health and social care champion for Brighton and Hove residents, funded by Brighton & Hove City Council to gather public feedback on NHS and social care services and represent patient voices to decision-makers.

Ownership category

akta.pro rank

Product category

Health and Social Care Advocacy Services

NAICS

Other Individual and Family Services (62419), Social Assistance (624), Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

Keywords

• Health advocacy services
• Social care feedback
• NHS patient voice
• Community health champion
• Healthwatch statutory role

Headquarters

HQ city

Brighton

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government/Public Funding: Funded by Brighton & Hove City Council to serve as the local health and social care champion, gathering public feedback to inform NHS and social care decision-makers.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Healthwatch Brighton and Hove gathers and represents the views and experiences of local residents regarding NHS and social care services in Brighton and Hove. It runs a Helpline, an Advice and Information Service, the Young Healthwatch youth engagement programme, the Enter and View volunteer visit programme, and a BSL video call service to collect feedback and help residents access support or make complaints about care. The organisation then channels this aggregated feedback to NHS and social care decision-makers to influence local service delivery.

Product overview

Healthwatch Brighton and Hove is a community health and social care champion organization operating as a single unified service rather than a platform-plus-modules architecture. The organization centers on its core advocacy function of gathering public views and experiences about NHS and social care services to drive improvements. Supporting programs include the Young Healthwatch (youth engagement), Enter and View (volunteer visits to care settings), a Helpline for feedback collection, an Advice and Information Service, and a British Sign Language contact option. The organization also publishes Annual Reports documenting its activities and impact.

Differentiator

Problem solved

Functional benefit

Products and services

• Young Healthwatch
• Enter and View A programme in which trained Healthwatch volunteers visit health and social care settings to observe the quality of care and speak with patients, residents and staff, producing evidence to inform service improvement.
• Healthwatch Brighton and Hove Helpline A telephone helpline that collects feedback from Brighton and Hove residents about their experiences with NHS and social care services, with reported activity published in an annual helpline report.
• Advice and Information Service Provides free guidance and information to help Brighton and Hove residents access the support they need to live well, including finding NHS services, signposting to care options, and help making a complaint about care.
• British Sign Language (BSL) Contact Service A free British Sign Language video call service that enables deaf residents to contact Healthwatch and share their ideas, experiences and concerns about NHS and social care.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Market position

Weaknesses4 records

Competitive moat1 record

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/healthwatchbrightonandhove
• LinkedInlinkedin.com/company/healthwatch-brighton-and-hove
• Instagraminstagram.com/healthwatchbh
• Xx.com/HealthwatchBH

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Healthwatch Brighton and Hove