Malachi
Malachi is a UK non-profit founded in 1991 that delivers counselling-based therapeutic family support to parents, young people and professionals across the Midlands and Staffordshire, primarily through schools and contracted local authority services.
- Company typePrivate
- Founded1991
- HeadquartersBirmingham, United Kingdom
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Malachi does
Malachi is a UK Community Interest Company (non-profit) founded in 1991 in Birmingham by Gordon and Lyn Lee, delivering counselling-based therapeutic family support interventions across the Midlands and Staffordshire. The organisation serves families, young people and the professionals who work with them — predominantly through schools and contracted local-authority services — addressing school attendance, family relationships, behaviour, anxiety, stress and emotional wellbeing via a 12-session structured support journey delivered in schools, family homes and community settings.
Its product portfolio consists of three core service lines (Family Support for Schools, the Community Family Support Service delivered alongside Staffordshire County Council, and a dedicated Attendance Support Service) plus Malachi Insight, a proprietary cloud-based referral and case management system that integrates with the Outcomes Star assessment tool to evidence outcomes to commissioners. There is no AI/ML capability disclosed; technology use is limited to referral capture, case management and outcome measurement.
Commercially, Malachi operates as a contract-led public-services provider, generating revenue through tenders and contracts with local authorities and schools rather than direct consumer pricing. Referrals flow from a broad professional ecosystem (GPs, midwives, paediatricians, headteachers, self-referrals). The organisation holds ISO 9001:2015 certification and is endorsed by the founder's 2014 OBE; it currently operates with 251-500 employees across the West Midlands and Staffordshire.
Malachi firmographics
Firmographics- Name
- Malachi
- Legal name
- Malachi Specialist Family Support Services CIC
- Website
- https://www.malachi.org.uk/
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Malachi is a UK non-profit founded in 1991 that delivers counselling-based therapeutic family support to parents, young people and professionals across the Midlands and Staffordshire, primarily through schools and contracted local authority services.
- Ownership category
- akta.pro rank
Malachi industry classification
Industry- Product category
- Family Support Services
- NAICS
- Other Individual and Family Services (624190), Individual and Family Services (6241), Child and Youth Services (62411)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Family & Parenting Support Services (BPAGAEAC)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGAEAH), Family Advocacy, Parent Training & Support Services (EDAJAKAK), Wraparound Student Support & Case Management Services (At-Risk K–12) (EDAJAEAJ)
Keywords
Where Malachi is headquartered
LocationHeadquarters
- HQ city
- Birmingham
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Malachi business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Others
Revenue model
- Government/Local Authority Contracts: Malachi operates as a not-for-profit Community Interest Company (CIC) delivering contracted services to local authorities and schools. They work alongside Staffordshire County Council to deliver the Community Family Support service in Cannock, Lichfield, Tamworth, and East Staffordshire. Revenue is generated through contracts with local authorities, councils, and schools.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Malachi product offering
Product offeringCore offering
Malachi is a not-for-profit Community Interest Company delivering therapeutic family support services through counselling-based interventions to parents, carers, young people, and professionals. Its core offerings include in-school family support, place-based community family support, attendance support via a 12-session therapeutic journey, and Malachi Insight, a cloud-based referral and case management system with Outcomes Star integration. Services are delivered in schools, family homes, community settings, and family hubs across the Midlands and Staffordshire.
Product overview
Malachi is a therapeutic family support organization offering a portfolio of services. The core offering consists of Family Support for Schools (therapeutic interventions in schools across the Midlands), the Community Family Support Service (place-based support in Staffordshire), and Attendance Support (12-session therapeutic journey for school attendance issues). These services are supported by Malachi Insight, a cloud-based referral and progress monitoring system that integrates Outcomes Star™ for outcome measurement. The organization operates as a Community Interest Company founded in 1991, providing counselling-based therapeutic interventions for parents, young people, and professionals.
Differentiator
Problem solved
Functional benefit
Brands
- Malachi Insight: A cloud-based referral system designed to feedback on the support delivered and monitor progress during an intervention, including Outcomes Star™ to measure outcomes and accountability.
Products and services
- Family Support for Schools Therapeutic one-to-one family support service delivered in schools across Birmingham, Cannock, Dudley, Solihull, Walsall, Wolverhampton, Staffordshire and Worcestershire. Uses solution-focused intervention with structured therapeutic approaches to address attendance issues, family relationships, behaviour, anxiety, stress, and emotional wellbeing.
- Community Family Support Service Place-based family support service delivered in partnership with Staffordshire County Council across Cannock, Lichfield, Tamworth and East Staffordshire. Offers therapeutic and practical support including parenting skills, emotional wellbeing, building healthy relationships, and access to local services, delivered in family homes, community settings, schools or family hubs.
- Attendance Support Service Specialized service helping children who cannot attend school by identifying root causes of attendance issues through a 12-session therapeutic support journey. Works in partnership with parents/carers and children to improve attendance and promote positive engagement.
- Malachi Insight Cloud-based referral and case management system designed to provide feedback on support delivered and monitor progress during interventions. Incorporates Outcomes Star™ for measuring outcomes and accountability throughout the therapeutic journey.
Quantifiable outcome
- 12-session support structure ensures families are fully supported when making changes
- +1 more outcomes
Companies that use Malachi
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles2 records
Malachi technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature2 records
Malachi partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Staffordshire County CouncilcoreMalachi works alongside Staffordshire County Council to deliver the Community Family Support service in Cannock, Lichfield, Tamworth, and East Staffordshire. This is a primary strategic partnership delivering government-contracted services to families across Staffordshire.
- Outcomes StarcoreMalachi integrates Outcomes Star assessments throughout their interventions to measure outcomes and accountability. Outcomes Star is used to track individual assessments and progress during the 12-session support journey.
- Birmingham County CouncilminorListed as a partner organization with a logo displayed on the website footer.
- Solihull Metropolitan Borough CouncilminorListed as a partner organization with a logo displayed on the website footer.
- Worcestershire County CouncilminorListed as a partner organization with a logo displayed on the website footer.
- Birmingham Safeguarding Children BoardminorListed as a partner organization with a logo displayed on the website footer.
- Birmingham Chamber of CommerceminorListed as a partner organization with a logo displayed on the website footer.
Scale indicators4 records
Recent moves2 records
Expansion highlights4 records
Malachi competitors and assessment
Company assessmentDirect peers
- Place2Be: Place2Be is a UK charity providing in-school mental health and counselling support for children, closely mirroring Malachi's school-based therapeutic family support model and primary customer base of schools and local authorities.
- Home-Start UK: Home-Start is a UK family support charity that helps families with young children through volunteer-led home visits, overlapping directly with Malachi's whole-family, home-and-community-based intervention model.
- Family Action: Family Action is a UK charity delivering family and children's services including early intervention and therapeutic support, often commissioned by local authorities in the same way as Malachi's contracts.
Emerging players
- Relate: Relate provides relationship counselling and family therapy across the UK. It overlaps with Malachi's counselling-based therapeutic approach to family relationships but focuses more on couple and adult relationships.
Broad incumbents
- Barnardo's: Barnardo's is one of the UK's largest children's charities, running a broad portfolio of family support, fostering and children's services programmes that compete with Malachi for local authority contracts.
- Action for Children: Action for Children is a major UK national charity delivering children's services, family support and early help programmes commissioned by local authorities across England.
- NSPCC: NSPCC is a large UK children's charity delivering safeguarding, child therapy and family support services, including school-based programmes that overlap with Malachi's offering.
- Spurgeons Children's Charity: Spurgeons delivers children's services, family support and mental health programmes across England, often through local authority contracts similar to those held by Malachi.
- Catch22: Catch22 is a UK social business delivering children's services, family support and alternative education programmes, with overlapping local authority commissioning relationships.
Regional players
- Compass (BUZZ): Compass delivers emotional wellbeing, mental health and family support services in schools and communities, often as a commissioned service, comparable to Malachi's model in scope and approach.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Malachi social profiles
Digital presenceMalachi compliance and trust
Trust signalCompliance1 record
Malachi financial estimates
Financial estimateRevenue estimate
Valuation estimate
Malachi leadership team
Management profileNumber of profiles
Profiles4 records
Malachi funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Malachi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Malachi
What does Malachi do?
Malachi is a not-for-profit Community Interest Company delivering therapeutic family support services through counselling-based interventions to parents, carers, young people, and professionals. Its core offerings include in-school family support, place-based community family support, attendance support via a 12-session therapeutic journey, and Malachi Insight, a cloud-based referral and case management system with Outcomes Star integration. Services are delivered in schools, family homes, community settings, and family hubs across the Midlands and Staffordshire.
Is Malachi a public or private company?
Malachi is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Malachi founded?
Malachi was founded in 1991. It employs 251 to 500 people.
Where is Malachi based?
Malachi is headquartered in Birmingham, United Kingdom, in the Europe region.
How does Malachi make money?
One revenue line is on record: government/Local Authority Contracts.
Who are Malachi's main competitors?
Direct peers on record are Place2Be, Home-Start UK and Family Action. Relate is listed as an emerging player. Broad incumbents are Barnardo's, Action for Children, NSPCC, Spurgeons Children's Charity and Catch22. Compass (BUZZ) is listed as a regional player.
Does Malachi have an API?
No public API is recorded for Malachi.
What industry is Malachi in?
Malachi's product category is Family Support Services. Its primary akta.pro industry code is BPAGAEAC, Family & Parenting Support Services, with a secondary code of BPAGAEAH, Mental Health & Crisis Support Services. Its NAICS code is 624190 and its SIC code is 8300.