City of Missoula

What City of Missoula does

The City of Missoula is a municipal government entity headquartered at 435 Ryman Street in Missoula, Montana, operating under a council-mayor form of government with a 12-member City Council (6 wards, 2 members each) and a Mayor as chief executive. The city serves approximately 75,000+ residents and operates 14 departments including Fire, Police, Public Works & Mobility, Health, Parks & Recreation, and Community Planning, Development & Innovation, supported by five fire stations and an ISO Class 3 Fire Protection rating.

Its functional technology ecosystem is built on a CivicPlus content management system powering the official ci.missoula.mt.us website, with the Accela Citizen Access portal handling online permitting, business licensing (including cannabis 420 licenses), and inspections; ArcGIS powering Missoula Maps for spatial data; and Engage Missoula serving as a dedicated civic engagement platform. The city also operates a Notify Me email subscription service and integrates Project 529 for bicycle registration through the Police Department. All public-facing digital properties comply with WCAG 2.0 AA and Section 508 accessibility standards.

The city's revenue mechanics differ from a private enterprise: rather than selling products, it is funded through a diversified mix of tax revenue (property, business, and other municipal taxes), permits and licenses (building, business, cannabis), subscription recurring utility billing (water, wastewater, stormwater), transaction-based parking fees (metered, permits, fines via the Passport Parking app in zones 4061-4068), usage-based Parks & Recreation fees (Splash Montana, Currents Aquatics Center), one-time cemetery fees, and managed ARPA federal funding. Budgets are publicly disclosed annually through documents such as the FY2026 Adopted Budget and FY2027 Preliminary Budget. The customer base is structurally captive - all residents and businesses within city limits must use the city's services for permitting, licensing, utilities, public safety, and emergency response.

Name

City of Missoula

Legal name

City of Missoula

Website

https://ci.missoula.mt.us

Company type

Public

Founded year

1883

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of Missoula is a municipal government in western Montana serving approximately 75,000+ residents through 14 departments, funded by taxes, utility billing, permits, and fees. It operates five fire stations, parks and recreation facilities, and digital civic services through CivicPlus, Accela, and ArcGIS platforms.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251)

SIC

Water, Sewer, Pipeline, Comm & Power Line Construction (1623), Water Supply (4941)

akta.pro primary industry

Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)

akta.pro secondary industries

Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), Local Public Health & Human Services Administration (BPAIACAK), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Municipal government services
• Public safety administration
• Utility billing services
• Parks and recreation
• Permits and licensing

Headquarters

HQ city

Missoula

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Tax Revenue: General fund revenue from property taxes, business taxes, and other municipal tax sources
2. Permits and Licenses: Fees collected for building permits, business licenses, cannabis licenses (420 licenses), fence permits, and other development-related permits
3. Utility Billing: Water, wastewater, stormwater, and utility services billed to residents and businesses
4. Parking Fees: Metered parking, parking permits, lease spaces, and parking ticket fines
5. Parks and Recreation Fees: Fees for Splash Montana waterpark, Currents Aquatics Center, recreation programs, and park facilities
6. Cemetery Services: Burial plots, niche purchases, monument services, and cemetery maintenance fees
7. American Rescue Plan Act (ARPA) Funding: Federal COVID-19 relief funding received as a metro city with population over 50,000

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

The City of Missoula is a municipal government that delivers essential public services to residents and businesses within Missoula, Montana. Its core offerings include public safety (police, fire, emergency management), water/wastewater/stormwater utilities, parks and recreation facilities (Splash Montana, Currents Aquatics Center), permitting and business licensing, urban planning and development review, health services, and community engagement programs. Services are delivered through City Hall walk-in offices, online citizen portals, neighborhood councils, and dedicated departments across 14+ divisions.

Product overview

The City of Missoula operates a civic technology ecosystem centered on its official website (ci.missoula.mt.us) built on the CivicPlus content management system. The primary digital services include the Missoula Citizen Portal (Accela) for permits and business licensing, Missoula Maps (ArcGIS) for geographic information, the Utility Billing Portal for water services, and Engage Missoula for public participation. Recreation facilities including Splash Montana and Currents Aquatics Center have their own program registrations. The Notify Me system provides subscription-based notifications for various city communications.

Differentiator

Problem solved

Functional benefit

Products and services

• City of Missoula Official Website
• Missoula Citizen Portal (Accela)
• Missoula Maps (ArcGIS)
• Splash Montana
• Currents Aquatics Center
• Utility Billing Portal
• Engage Missoula
• Notify Me
• Missoula Cemetery Services

Quantifiable outcome

• Splash Montana serves community for 20th season with daily open swim sessions
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• Missoula CountycoreStrategic or Co-development PartnerCoordinated services with Missoula County including Animal Control (shared facility at 6700 Butler Creek Road), Health Department, Elections Office, and District Court. The city-county partnership addresses regional issues including homelessness through the Reaching Home 10-Year Plan.
• CivicPluscoreTechnology or IntegrationCivicPlus provides the official website content management system (CMS) powering ci.missoula.mt.us, enabling citizen engagement, online permitting, and municipal service delivery through their CivicEngage platform.
• Montana Department of TransportationminorStrategic or Co-development PartnerWorking with MDT to identify corridors for adaptive signal control technology implementation across Missoula streets.
• Missoula County Health DepartmentcoreStrategic or Co-development PartnerJoint health services including air quality, environmental health, health promotion, WIC program, and public health preparedness. Operates Missoula Valley Water Quality District and Weed District.
• NorthWestern EnergyminorOthersMost streetlights in Missoula are maintained by NorthWestern Energy. Citizens report streetlight issues through NWE's customer service.
• 27 Local Agencies (Homelessness Services)coreStrategic or Co-development PartnerMissoula Coordinated Entry System partners include Poverello Center, Hope Rescue Mission, and 25 other agencies working to make homelessness rare, brief, and one-time-only in Missoula.
• Poverello CentercoreStrategic or Co-development PartnerHomeless shelter and outreach services partner providing meals, shelter, and housing navigation. Homeless outreach teams work to reconnect homeless individuals with stable housing.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Others

• CivicPlus: Primary technology vendor providing the city's CMS and CivicEngage platform. Relevant as a strategic vendor/ecosystem participant rather than a direct competitor; their product roadmap shapes Missoula's digital service capabilities.
• Tyler Technologies (Civic Services): Large civic technology vendor serving U.S. municipal governments with permitting, citizen services, and public safety software. Relevant as an adjacent/peer vendor ecosystem participant supplying comparable governments.
• Accela: Vendor providing the Missoula Citizen Access permitting and licensing platform. Relevant as an enabling technology provider that determines the city's digital permitting throughput and resident experience.
• Missoula County: Direct government partner sharing Animal Control facilities, the Health Department, District Court, and joint homelessness initiatives. Not a competitor but a closely-coupled adjacent governmental ecosystem participant.

Direct peers

• City of Great Falls, Montana: Mid-sized Montana municipal government offering similar services including water, wastewater, parks, fire/police, and community development. Comparable in scale and operating environment.
• City of Billings, Montana: Largest Montana municipal government running a full set of utilities, parks, public safety, and permitting functions. Directly comparable as a full-service city government within the same state.
• City of Bozeman, Montana: Another Montana municipal government of similar mid-size scale providing public works, public safety, utilities, and recreation services. Directly comparable as a peer city within the same state regulatory framework and demographic profile.
• City of Helena, Montana: Montana's capital municipal government operating comparable departments (fire, police, public works, parks, planning). Directly comparable in service mix and Montana-specific operating environment.

Regional players

• City of Boise, Idaho: A fast-growing regional municipal government offering similar utility, parks, and civic engagement services. Relevant as a comparable Western U.S. city of similar-to-larger size with similar departmental structure.
• City of Spokane, Washington: A larger regional municipal government in the broader Inland Northwest with comparable service mix (utilities, parks, public safety, transit). Comparable as a regional municipal peer, operating in a different state and larger market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/missoulatransportationplanning
• Instagraminstagram.com/city.missoula
• Xx.com/mpd_tweet
• LinkedInlinkedin.com/company/city-of-missoula

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Missoula