What Claims Link does

Claims Link is an independent claims settlement, administration, and knowledge company serving the Nordic insurance market, founded in 1998 and headquartered in Solna/Stockholm, Sweden. The company acts as an impartial intermediary between insurance providers and policyholders, delivering four formalized service modules: Grupplösningar (group and affinity insurance claims across multiple insurers), Motorskadereglering (motor damage handling for commercial trucking/åkerier), Transportörsansvar (carrier liability and cargo claims across road, air, and sea), and Egendom och ansvar (property and liability claims for businesses, property owners, and municipalities). Customers include insurance providers, trucking and logistics companies, moving services, and corporate/municipal property owners, with affinity-channel partnerships (DLL, LF Finans, Abor Finans AB) extending reach into consumer-finance-led insurance products. Damage intake is handled via dedicated phone lines, email, and online forms (including a dedicated DLL sub-portal at dll.claimslink.se).

The company operates its claims administration on a combination of Microsoft Dynamics, the self-developed OPTIMUM claims management system, and WIMS, with web development handled by Authority and design by Metro Branding. The technology stack is conventional enterprise IT rather than AI/ML-driven, and OPTIMUM is positioned internally as a differentiator through continuous process development. Claims Link is part of Söderberg & Partners, a leading Nordic insurance and finance advisory group, which provides distribution, reputational, and cross-referral advantages; the company is GDPR-compliant, PCI DSS-aligned for payment handling, and adheres to Swedish sector legislation including the Insurance Contracts Act and Archives Act. Operations span Sweden (HQ at Mäster Samuelsgatan 42, Stockholm), Norway (Lysaker, Trondheim), and Finland (Helsinki), with 51-100 employees and no public revenue or pricing disclosure.

The revenue model is B2B professional services on a contract basis, ranging from single-case handling to full outsourcing of claims administration for insurance providers and large corporates. Go-to-market is sales-led via direct outreach, industry reputation, and the Söderberg & Partners network; there is no public pricing, no disclosed revenue, no funding history, and the firm operates as a privately held subsidiary (Claims Link AB) under Söderberg & Partners.

Name

Claims Link

Legal name

Claims Link AB

Website

https://claimslink.se

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

Claims Link is an independent Nordic claims administration firm (Sweden, Norway, Finland) that handles group, motor, carrier liability, and property claims for insurers, trucking firms, moving services, and property owners, operating as part of Söderberg & Partners.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Services

NAICS

Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industries

Claims Management & Cargo Insurance Administration (TLAIANAK), Claims Handling, Documentation & Dispute Resolution Services (HSAKANAI)

Keywords

• Claims management services
• Insurance claims administration
• Loss adjustment services
• Carrier liability handling
• Property damage claims

Headquarters

HQ city

Solna

HQ country

Sweden

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Claims Administration Services: Claims Link provides professional claims handling and administration services to insurance companies and businesses. The company acts as an independent intermediary between insurers and policyholders, offering services ranging from single case handling to full outsourcing of claims administration.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels1 record

Core offering

Claims Link is an independent claims handling and knowledge company that provides professional claims administration and settlement services on behalf of insurance companies and corporate clients in the Nordic region. It manages the full claims lifecycle across four service lines: group and affinity insurance solutions, motor damage for commercial transport, carrier liability and cargo claims across road, air, and sea, and property and liability insurance for businesses and municipalities. Services range from single-case handling to full outsourcing of an organization's claims function, delivered through dedicated customer teams and proprietary IT systems.

Product overview

Claims Link is an independent claims handling and knowledge company offering a unified platform of four integrated service modules for insurance claims processing. The core offering consists of: (1) Grupplösningar for group/affinity insurance solutions across multiple insurers; (2) Motorskadereglering for commercial vehicle damage handling for transport companies; (3) Transportörsansvar for carrier liability and cargo insurance across road, air, and sea transport; and (4) Egendom och ansvar for property and liability insurance administration. All four services are delivered through Claims Link's proprietary internal IT systems (OPTIMUM and WIMS), with a dedicated customer team model that provides personalized service. The company acts as an independent intermediary between insurers and policyholders, ensuring impartial assessment. Claims Link is part of the Söderberg & Partners group, a leading Nordic insurance and financial advisory firm.

Differentiator

Problem solved

Functional benefit

Products and services

• Grupplösningar (Group Solutions) Handles group and affinity insurance solutions on behalf of multiple insurance providers, managing high-frequency claims in product, all-risk, and group insurance as well as accident injuries. The service is targeted at insurance companies and affinity partners whose members or customers are policyholders.
• Motorskadereglering (Motor Damage Handling) A specialized service for commercial traffic focused on helping trucking companies (åkerier) with internal motor damage administration. Drivers report damage by phone and Claims Link manages the full claim with the insurance company, including damage statistics and prevention reporting.
• Transportörsansvar (Carrier Liability) Investigates claims for transport companies, freight forwarders, and moving services, handling both carrier liability cases and cargo insurance matters across road, air, and sea transport regulations, including regress claims against subcontractors.
• Egendom och ansvar (Property and Liability) A specialized claims administration service within property and liability insurance covering commercial insurance, property insurance, construction insurance, and business interruption insurance, including sub-deductible damage handling and regress recovery for property owners, businesses, and municipalities.

Quantifiable outcome

• Significant reduction in damage costs through successful regress claims
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• Söderberg & PartnerscoreStrategic or Co-development PartnerClaims Link is part of Söderberg & Partners, described as one of the Nordic region's leading advisors and brokers in insurance and finance. This affiliation provides advantages in services and customer access. Spontaneous applications are processed through Söderberg & Partners' job portal.
• DLLminorGTM or Marketing PartnerDLL partners with Claims Link for group solutions insurance claims. Damage reporting is handled through DLL's dedicated portal (dll.claimslink.se).
• LF FinansminorGTM or Marketing PartnerLF Finans offers all-risk insurance through Claims Link for group solutions.
• Abor Finans ABminorGTM or Marketing PartnerAbor Finans AB provides personal bicycle leasing and Claims Link handles damage claims for this insurance solution.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Marsh: Global insurance broker and risk advisor with claims advocacy and claims management capabilities. Comparable to Claims Link's independent claims-handling role, but delivered as part of Marsh's much broader insurance placement and advisory platform.
• Aon: Global professional services firm with a broad risk, reinsurance, and claims solutions practice serving large insurers and corporates. Comparable as an incumbent claims support provider, though claims is one of many lines within Aon's wider portfolio.
• WTW (Willis Towers Watson): Global advisory, brokerage, and solutions firm with claims and insurance consulting offerings. Comparable to Claims Link in providing claims-related services to insurers and corporate clients, but as part of a much larger diversified portfolio.

Direct peers

• McLarens: Global independent claims services provider offering loss adjusting, claims management, and related services across multiple lines including property, casualty, marine, and transport. Directly comparable to Claims Link's multi-line claims handling practice.
• Davies Group: Independent specialist services firm offering claims solutions, insurance services, and customer operations to insurance carriers. Comparable to Claims Link as an outsourced claims administration partner for insurers and affinity groups.
• Capita: UK-headquartered professional services and outsourcing firm with insurance and claims management operations serving insurers and corporates. Comparable to Claims Link's outsourced claims administration business model.
• Sedgwick: Major global claims management, loss adjusting, and managed care provider for insurers and employers. Comparable to Claims Link in delivering independent claims handling across property, casualty, motor, and liability lines.
• Crawford & Company: Global independent claims adjusting and management firm serving insurance carriers, corporates, and public entities. Closely comparable to Claims Link's core business of independent third-party claims administration, with broader geographic reach but similar service model.
• Charles Taylor: Professional services firm providing claims management, insurance support, and loss-adjusting services to insurers and reinsurers. Comparable to Claims Link in serving as an independent intermediary handling claims on behalf of carriers.

Others

• Söderberg & Partners: Parent company of Claims Link and one of the Nordic region's leading insurance and finance advisory and brokerage groups. Included as an ecosystem/parent peer — not a direct competitor, but the strategic anchor that channels customer relationships and brand reputation to Claims Link.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/claimslink

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Claims Link