Perth Citizens Advice Bureau

What Perth Citizens Advice Bureau does

Perth Citizens Advice Bureau is a registered charity (Charity No. SCO003259) founded in 1939 and headquartered at Ground Floor, 5 South St, Johns Place, Perth PH1 5SU, delivering free, impartial, and confidential advice to residents of Perth and Kinross and — for its EU Citizens Support Service — the wider Tayside region covering Perth, Kinross, Dundee, Arbroath, Forfar, and Montrose. The bureau operates nine core advice categories (Benefits, Work, Debt and Money, Consumer, Family, Housing, Law and Courts, Health, Immigration) plus specialist services including Help to Claim (Universal Credit support), Pension Wise (pension guidance), Money Advice (specialist debt), and EU Settlement Scheme assistance, serving more than 9,000 people annually. Service delivery is multi-channel (phone, email, in-person appointments, and a 24/7 trial triage chat tool), with no drop-in service offered. The organization runs on the national Citizens Advice case management system and is a member of Citizens Advice Scotland, which supplies shared IT infrastructure, training, and quality standards. Revenue is derived from charitable donations and public contributions; pricing is not applicable as all services are free to end users. The bureau employs 11-50 staff and operates without a parent company, parent entity, or commercial ownership structure.

Name

Perth Citizens Advice Bureau

Legal name

Perth Citizens Advice Bureau

Website

https://perthcab.org.uk

Company type

Private

Founded year

1939

Operating status

Operating

Headcount range

11–50 employees

Short description

Perth Citizens Advice Bureau is a Scotland-based registered charity, founded in 1939, that provides free, impartial advice on benefits, debt, housing, employment, immigration, and related issues to residents of Perth, Kinross, and the wider Tayside region.

Ownership category

akta.pro rank

Headquarters

HQ city

Perth

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Charitable donations: Perth Citizens Advice Bureau relies on donations from the public to support their free advice services. As a registered charity (No. SCO003259), they receive contributions from individuals to maintain operations.

Distribution channels4 records

Marketing channels2 records

Core offering

Perth Citizens Advice Bureau provides free, impartial, and confidential advice to individuals across benefits, work, debt and money, consumer, family, housing, law and courts, health, and immigration issues. The bureau supplements its core advice categories with specialist services such as Help to Claim for Universal Credit, Pension Wise pension guidance, and specialist Money Advice. Advice is delivered through phone, email, online chat tools, and in-person appointments by trained advisers.

Product overview

Perth Citizens Advice Bureau offers a unified advice service portfolio providing free, impartial, and confidential guidance across multiple service areas. The organization operates as a single integrated service rather than a platform-plus-modules architecture, delivering advice through both in-person consultations and digital channels. Core services include Benefits, Work, Debt and Money, Consumer, Family, Housing, Law and Courts, Health, and Immigration. Specialist services such as Help to Claim (Universal Credit), Pension Wise, and Money Advice provide targeted support for specific needs. Digital engagement tools including a 24/7 triage chat assistant and council tax checker complement the traditional advice services. The EU Citizens Support Service extends specialized immigration assistance across the Tayside region.

Differentiator

Problem solved

Functional benefit

Products and services

• Benefits Advice Service Provides free advice on issues with benefits, tax credits, and child benefit matters for residents of Perth and Kinross.
• Work Advice Service Addresses workplace problems including discrimination, redundancy, and other employment issues for individuals in the local area.
• Debt and Money Advice Service Assists clients with debt management and provides specialist money advice from trained specialists.
• Consumer Advice Service Guides clients on making complaints about faulty goods or bad service.
• Family Advice Service Provides support for family issues including child maintenance and relationship matters.
• Housing Advice Service Offers advice on mortgage difficulties, private sector tenancies, and neighbour complaints.
• Law and Courts Advice Service Provides guidance on legal matters including legal aid, human rights, and civil court procedure.
• Health Advice Service Assists with healthcare complaints, NHS patient rights, and private healthcare matters.
• Immigration Advice Service Provides advice on immigration issues including assistance with EU Settlement Scheme applications.
• Help to Claim Guides individuals through the Universal Credit claims process with trained advisers.
• Pension Wise Provides free, impartial government guidance about defined contribution pension options.
• Money Advice Specialist debt and money advice service helping clients with a wide range of financial issues.
• EU Citizens Support Service Helps EU, EEA, and Swiss nationals apply for settled or pre-settled status under the EU Settlement Scheme, covering the Tayside region.
• 24/7 Triage Assistant Tool Online chat tool that helps users find relevant information and arrange a call with an advisor, available 24/7.
• Council Tax Checker Online tool allowing users to check their council tax status at www.checkmycounciltax.scot.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Citizens Advice ScotlandcoreStrategic or Co-development PartnerPerth Citizens Advice Bureau is a member of Citizens Advice Scotland (CAS). CAS supports the bureau by providing management and fundraising expertise, plus resources like IT, tools and training. Citizens Advice Scotland is dedicated to empowering local communities and campaigning for change.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Citizens Advice: The wider UK Citizens Advice network, providing national online advice content and consumer resources. Overlaps substantially with Perth CAB's service areas but operates as a national digital incumbent rather than a local in-person bureau.
• Citizens Advice Scotland: The national membership body that Perth CAB belongs to; provides IT, training, fundraising and standards across the Scottish CAB network. Operates as a wider umbrella rather than a single local bureau.
• Advice UK: UK membership network for independent advice organisations. Provides training, resources and standards support comparable to the role Citizens Advice Scotland plays for Perth CAB, serving as a broader incumbent support body.

Direct peers

• StepChange Debt Charity: UK-wide registered charity providing free, impartial debt advice — directly comparable to Perth CAB's Debt and Money and Money Advice services. Similar non-profit model and beneficiary profile.
• Citizens Advice Glasgow: Larger Scottish Citizens Advice bureau offering free, impartial advice across benefits, debt, housing, work, immigration and similar topics to Perth CAB. Same funding model, same network membership, same service taxonomy.
• Law Centres Scotland: Federation of local law centres providing free, independent legal advice and representation across Scotland. Comparable to Perth CAB's Law and Courts service and overlapping client base.
• Shelter Scotland: Scottish housing and homelessness charity providing free advice on housing rights, eviction, and tenancy issues. Directly comparable to Perth CAB's Housing service line and similar beneficiary profile.
• National Debtline: Free, confidential debt advice service delivered by the Money Advice Trust. Overlaps directly with Perth CAB's debt advice offering and competes for the same financially stressed client segment.
• Citizens Advice Edinburgh: Local Citizens Advice bureau serving Edinburgh residents with the same charitable, free, multi-channel advice model under Citizens Advice Scotland membership — directly comparable in service portfolio and target customer base to Perth CAB.
• Age Scotland: Scottish charity providing advice and information services to older people on benefits, pensions, housing and care — significant overlap with Perth CAB's elderly-benefits advice and Pension Wise delivery.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PerthCAB
• Facebookfacebook.com/perthcab
• LinkedInlinkedin.com/company/perth-citizens-advice-bureau

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Perth Citizens Advice Bureau