What City of Goshen does

The City of Goshen, Indiana is a municipal government entity founded in 1831 and headquartered at 202 S. 5th St., Goshen, IN 46528. It serves residents, businesses, and visitors of Goshen and Elkhart County through a broad portfolio of municipal functions organized across more than twenty departments, including public safety (Police, Fire, Mobile Integrated Health), utilities (Water & Sewer, Wastewater, Stormwater Management), infrastructure (Engineering, Street Department, Central Garage), community services (Parks & Recreation, Cemeteries, Environmental Resilience, Environmental Center), regulatory services (Building Department, Planning & Zoning), and administrative functions (Clerk-Treasurer, Legal, Human Resources, City Court).

The City's core operational technology is its municipal water distribution and wastewater management infrastructure, which uses cast iron and ductile iron pipes; notably, 6-7 miles of 6-inch cast iron pipe installed as early as 1895 remains in service, contributing to an annual water main break rate of fewer than 20 and earning the Water Department induction into the Ductile Iron Pipe Research Association's Century Club. Service delivery occurs through a centralized website portal (goshen.in.gov), in-person offices at City Hall and the Historic Downtown Courthouse, a Goshen 311 issue-reporting system, and the Water & Sewer Billing Office for utility payments.

The City is governed by elected officials led by Mayor Gina Leichty and the City Council, with Andy Stephenson sworn in as the 23rd Police Chief on June 11, 2026. As a public-sector entity, the City does not generate commercial revenue; its operating budget is funded through property and income taxes, utility fees, intergovernmental transfers, and permit and service fees. Marketing and constituent engagement are conducted through the official website, Facebook, Instagram, YouTube, public notices, and community events including First Fridays and the Riverbend Film Festival.

Name

City of Goshen

Legal name

City of Goshen, Indiana

Website

https://goshenindiana.org

Company type

Private

Founded year

1831

Operating status

Operating

Headcount range

11–50 employees

Short description

The City of Goshen, Indiana is a municipal government serving residents, businesses, and visitors of Goshen and Elkhart County. It delivers public safety, water and sewer utilities, infrastructure maintenance, parks and recreation, permitting, and community development services through more than twenty city departments.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132)

SIC

Water Supply (4941), Sanitary Services (4950), Refuse Systems (4953)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industry

Sanitary Sewer Overflow (SSO) Control & Mitigation (EUANACAE)

Keywords

• Municipal government services
• Water and sewer utilities
• Public safety services
• Parks and recreation
• Building permits

Headquarters

HQ city

Goshen

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Distribution channels3 records

Marketing channels6 records

Core offering

The City of Goshen, Indiana is a municipal government that delivers essential local government services to residents, businesses, and visitors. Core offerings include Water & Sewer utilities (drinking water distribution and wastewater management), Police and Fire public safety, Parks and Recreation, Building Permits and Inspections, Engineering and Stormwater Management, City Court, Environmental Resilience programs, and a municipal airport. Services are accessed via a central website portal, the Goshen 311 issue-reporting system, and physical City Hall and department offices.

Product overview

The City of Goshen operates a comprehensive municipal government services portal that provides residents access to core city functions including public safety (police and fire departments, city court), utility services (water and sewer, stormwater management), infrastructure (engineering, building permits), community services (parks and recreation, environmental resilience), and administrative functions. The city, known as 'The Maple City,' operates various departments under its government structure with services accessible through its official website portal.

Differentiator

Problem solved

Functional benefit

Brands

• The Maple City: Nickname for the City of Goshen, Indiana

Products and services

• Water & Sewer Services Municipal water distribution and sewer management services including drinking water distribution, wastewater treatment, and infrastructure maintenance. Manages cast iron and ductile iron pipes; fewer than 20 water main breaks annually; 6-7 miles of 6-inch cast iron pipe from 1895 still in service. Serves city residents and businesses.
• Goshen Police Department Municipal law enforcement services for the City of Goshen including patrol, investigations, and community policing. Andy Stephenson serves as the 23rd police chief (sworn in June 11, 2026).
• Goshen Fire Department Fire suppression, emergency medical response, and fire safety education services, including the RedHawk Training Academy.
• Building & Permits Building department services including permit applications, inspections, and construction oversight for residential and commercial development within the City of Goshen.
• Parks and Recreation Municipal parks management and recreational programs including Fidler Pond Garden, park facilities, and community events for Goshen residents and visitors.
• Goshen City Court Municipal court services relocated to the Historic Downtown Courthouse at 101 N. Main St., Suite 105, Goshen, IN 46526, reopening June 17, 2026. Includes Goshen City Court, Goshen City Probation, and Goshen City Clerk's Office.
• Stormwater Management Municipal stormwater management services including flood zone monitoring and drainage system maintenance for City of Goshen residents.
• Engineering Department City engineering services including construction and design standards, bidding opportunities for city projects, and infrastructure planning for residents, businesses, and contractors.
• Goshen Municipal Airport Municipal airport facilities and aviation services for visitors, pilots, and businesses accessing Goshen, Indiana.
• Downtown Goshen DORA Designated Outdoor Refreshment Area (DORA) launched July 2, allowing alcoholic beverage consumption in designated downtown zones for visitors and residents.
• Environmental Resilience Environmental initiatives including forestry management, solar energy programs, and sustainability efforts for City of Goshen residents and the broader community.
• Water & Sewer Billing Office Online and in-person water and sewer billing payment office for City of Goshen utility customers, supporting view-and-pay billing through the government services portal.
• Goshen 311 City services request and issue reporting system enabling residents to report non-emergency issues such as potholes, broken streetlights, and other municipal concerns.
• City Government Services Portal The City of Goshen's official government services portal providing residents access to municipal services including utility billing, permit applications, issue reporting, and department information.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Six partnerships are on record, tiered minor.

• Goshen Chamber of CommerceminorOthersListed as a business resource for growing businesses in Goshen. The city maintains a relationship with the Chamber for economic development support.
• Ductile Iron Pipe Research Association (DIPRA)minorOthersIndustry association that inducted the City of Goshen Water Department into its Century Club recognizing 100+ year old cast iron water mains. DIPRA provides research and education for ductile iron pipe infrastructure.
• Economic Development CorporationminorOthersRegional economic development partner (Elkhart County) listed as a resource for growing businesses in Goshen.
• South Bend & Elkhart Regional PartnershipminorOthersRegional partnership listed as a business resource for growing businesses in Goshen.
• MACOG (Michiana Area Council of Governments)minorOthersRegional planning and governance organization listed as a business resource for growing businesses in Goshen.
• Elkhart County ParksminorOthersCounty parks system partnered for parks and outdoor recreational activities for Goshen residents.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• City of Nappanee, Indiana: Smaller neighboring Elkhart County city; highly comparable small-city municipal service portfolio including water/sewer utility, police, fire, and parks serving a similar demographic and economic base.
• City of Warsaw, Indiana: Similar-sized Kosciusko County city in north-central Indiana; comparable municipal water utility, parks, and public-safety profile with overlapping regional industrial customers (orthopedics/manufacturing).
• City of Mishawaka, Indiana: Neighboring St. Joseph River–valley city of similar population and industrial heritage; directly comparable municipal utility, public-safety, and parks/recreation portfolio serving a similar Indiana manufacturing economy.
• City of Elkhart, Indiana: Adjacent county-seat municipal government of comparable size in Elkhart County; operates parallel water, sewer, stormwater, police, fire, and parks services and shares the same regional economic base as Goshen.

Broad incumbents

• Citizens Energy Group: Indianapolis-based municipal utility providing water, wastewater, and other utility services; a directly comparable municipal-utility operator with regulated rate-base economics and similar capex/replacement-cycle exposure.
• Aqua America (Essential Utilities): Multi-state regulated water and wastewater utility with significant Indiana footprint; comparable regulated utility economics, pipe-replacement capex profile, and customer-base dynamics.
• American Water Works Company: Largest U.S. investor-owned water and wastewater utility; comparable regulated water distribution and wastewater treatment operating model and infrastructure-management discipline, though at vastly greater scale.
• Indiana American Water: Investor-owned water and wastewater utility serving communities across Indiana; directly comparable regulated water/wastewater business model with similar rate-base and capex drivers, though serving many more customers at scale.

Regional players

• City of South Bend, Indiana: Larger regional municipal government within the Michiana region; provides the same core water/sewer, public-safety, and parks services, but at substantially greater scale and with a broader economic base.

Others

• Veolia Water North America: Operates and maintains municipal water and wastewater systems under O&M contracts across the U.S.; comparable operating technology and service-delivery model, though as a private operator rather than a public owner.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@cityofgoshenindiana2605
• Facebookfacebook.com/CityOfGoshen
• Instagraminstagram.com/goshen_in
• Xx.com/Goshen_City

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Goshen