City of Middletown

Municipal Government Servicescityofmiddletown.org

The City of Middletown is a municipal government in southwestern Ohio, founded in 1791, that delivers public safety, utilities, court, transit, and community development services to residents and businesses across Butler and Warren County through a CivicPlus-powered e-government portal.

Company typePrivate
Founded1791
HeadquartersMiddletown, United States
Headcount251–500
GTM typeB2C
OfferingServices

What City of Middletown does

The City of Middletown is a municipal government entity in southwestern Ohio, founded in 1791 and headquartered at One Donham Plaza, Middletown, OH 45042. It serves residents and businesses across Butler County and Warren County through a network of departments including Police, Fire/EMS, Public Works, Utilities (water treatment, wastewater, water/sewer maintenance), Health, Finance, Municipal Court, Community & Economic Development, Planning, and Zoning. The organization employs 251-500 staff and is led by City Manager Ashley Combs (appointed March 2024) under an elected City Council and Mayor Elizabeth Slamka. Functional coverage spans public safety, essential utilities, infrastructure maintenance, community health, transit, and economic development.

The City's e-government platform is built on the CivicPlus content management system and integrates a standard set of third-party SaaS tools: InvoiceCloud for online payments (water, tax, court fines) with SSL encryption, ArcGIS for GIS mapping, CodeRED and Smart911 for emergency notifications, NextRequest for public records, CrashDocs for crash reports, citizenserve.com for code enforcement, and Google reCAPTCHA for citizen reporting forms. The platform is WCAG 2.0 A/AA and Section 508 compliant. The Middletown Transit Services (MTS) fixed-route bus system is operated in partnership with the Butler County Regional Transit Authority (BCRTA) via a hub-and-spoke model from the Middletown Transit Station, with Red, Green, Blue, and Gold Lines. Citizen communication is delivered through the official website, social media (Facebook, Instagram, X, YouTube), a quarterly Middletown NOW newsletter, and a Notify Me email/SMS subscription service. Recent operational items include a published June 2026 data security incident notice.

Revenue is generated from diversified municipal streams: recurring municipal income tax, monthly water and sewer billing (tiered usage rates), transaction-based court fines and fees, one-time permits and licenses, and event-related unit pricing (e.g., special event permit fees of $25-$150 by lead time, showmobile rental at $550-$1,000, off-duty police officers at $40-$45, field maintenance at $200). The City pursues external capital from county, state, and port-authority sources, including a $12.5M Warren County credit enhancement for Renaissance Pointe, a $2.5M Brownfield Remediation Grant for Towne Mall, an ODOD roadwork grant, and an $18M EI Ceramics renovation. The City also postponed a planned 2026 water rate increase.

City of Middletown firmographics

Firmographics

Name: City of Middletown
Legal name: City of Middletown
Website: https://cityofmiddletown.org
Company type: Private
Founded year: 1791
Operating status: Operating
Headcount range: 251–500 employees
Short description: The City of Middletown is a municipal government in southwestern Ohio, founded in 1791, that delivers public safety, utilities, court, transit, and community development services to residents and businesses across Butler and Warren County through a CivicPlus-powered e-government portal.
Ownership category
akta.pro rank

City of Middletown industry classification

Industry

Product category: Municipal Government Services
NAICS: Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Bus and Other Motor Vehicle Transit Systems (485113), Water, Sewage and Other Systems (2213)
SIC: Water Supply (4941), Sanitary Services (4950), Transportation Services (4700)
akta.pro primary industry: Mayor/City Manager & General Administration (BPAIACAA)
akta.pro secondary industries: Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), City/Municipal Public Health Departments (HLAJAAAC)

Keywords

Municipal government services
Public safety services
Water and sewer utilities
Public transit services
Municipal court services

Where City of Middletown is headquartered

Location

Headquarters

HQ city: Middletown
HQ country: United States
HQ region: North America

Offices3 records

Markets served

City of Middletown business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

Municipal Income Tax: City income tax collection from residents and businesses
Water and Sewer Services: Monthly water billing and sewer services for residents and businesses
Municipal Court Fines and Fees: Traffic, criminal, and civil court fees and fines
Permits and Licenses: Building permits, zoning certificates, special event permits, and various business licenses
Transit Services: Public transit services operated through BCRTA partnership

Pricing tiers

Model	Billing	Price
Subscription	Monthly	Water Services
Unit Pricing	One time	Special Event Permit Application Fee
Unit Pricing	One time	Showmobile Rental
Unit Pricing	One time	Off-Duty Police Officers
Unit Pricing	One time	Field Maintenance Fee

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

City of Middletown product offering

Product offering

Core offering

The City of Middletown is a municipal government that delivers essential public services to residents, businesses, and visitors of Middletown, Ohio. Core service lines include public safety (police, fire, EMS), utilities (water treatment, wastewater, water distribution), infrastructure maintenance, municipal court, permitting and licensing, public transit, public health, and community/economic development programs, delivered through city hall offices, department locations, and an integrated online portal.

Product overview

City of Middletown operates a comprehensive e-government platform built on CivicPlus CMS, offering citizens digital access to municipal services including utilities (water billing, wastewater, trash collection), public safety (police, fire, emergency services), court services, transit, code enforcement, and community development. The platform integrates multiple third-party services: InvoiceCloud for payments, ArcGIS for mapping, NextRequest for records requests, CodeRED/Smart911 for emergency alerts, and Butler County RTA for transit. Key digital products include the Middletown NOW quarterly newsletter, Notify Me notification subscriptions, online permit applications, and citizen reporting tools like Pothole Patrol. All services are accessible through the unified city website with SSL encryption and Section 508/WCAG 2.0 accessibility compliance.

Differentiator

Problem solved

Functional benefit

Products and services

Water and Sewer Utility Services
Municipal Court Services
Police and Public Safety Services
Fire and Emergency Medical Services
Middletown Transit Services (MTS)
Online Payments System
Notify Me Subscription Service
Permits and Licenses
City Maps and GIS Services
Code Enforcement Services
Public Health Services
Pothole Patrol
Middletown NOW Newsletter

Companies that use City of Middletown

Customer profile

Named customers2 records

Segments4 records

Ideal customer profiles3 records

City of Middletown technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

City of Middletown partnerships and signals

Strategic signal

Partnerships

Eight partnerships are on record, tiered core and minor.

Butler County Regional Transit Authority (BCRTA)coreChannel Partner/ Reseller/ DistributorBCRTA provides operational transportation services for the City of Middletown called Middletown Transit Services (MTS). MTS has four fixed service routes in a hub-spoke model through the Middletown Transit Station in Downtown Middletown, including Red Line, Green Line, Blue Line, and Gold Line routes.
CBIminorOthersCBI partnered with the City of Middletown, Spectrum, and the Event Center of Middletown to bring a digital education program for seniors.
SpectrumminorOthersSpectrum partnered with CBI and the City of Middletown to provide digital education classes for seniors.
Duke EnergycoreChannel Partner/ Reseller/ DistributorDuke Energy provides electric and natural gas service to Middletown residents. The city's street light outage reporting system forwards requests to Duke Energy for maintenance.
Warren County Port AuthoritycoreStrategic or Co-development PartnerWarren County Port Authority, on behalf of the City of Middletown, received a $2.5 Million Brownfield Remediation Grant for Towne Mall abatement and remediation. Also committed $12.5 million credit enhancement toward Event Center at Renaissance Pointe.
Storm Water CollaborativeminorOthersThe City of Middletown is a member of the Storm Water Collaborative which hosts events and activities focused on environment and storm water.
Keep Middletown BeautifulminorOthersCity participates in events hosted by Keep Middletown Beautiful that improve quality of life and protect local waterways.
Clean Sweep of Great Miami RiverminorOthersAnnual river cleanup event that the City of Middletown participates in to support environmental stewardship.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

City of Middletown competitors and assessment

Company assessment

Direct peers

City of Springfield, Ohio: Midwestern legacy industrial city of similar scale (~58K) facing comparable manufacturing-transition economic development challenges. Operates similar utilities, transit, and community development functions.
City of Hamilton, Ohio: Adjacent Butler County seat with comparable population (~63K), similar Midwestern industrial heritage, and overlapping service mix including municipal utilities, transit, and economic development programs. Closest geographic and demographic peer for Middletown.
City of Fairfield, Ohio: Adjacent Butler County city of similar size (~43K) operating comparable municipal services including public safety, utilities, parks, and community development. Strong demographic and service-mix overlap with Middletown.
City of Mason, Ohio: Nearby Warren County city offering the same core municipal service portfolio (public safety, utilities, parks, economic development) to a similar suburban Ohio population. Comparable governance structure and revenue model.
City of West Chester Township, Ohio: Adjacent Butler County township with comparable population (~65K) and similar service delivery model including fire/EMS, public works, and community development. Shares Middletown's dual-county service area context.
City of Kettering, Ohio: Dayton-area suburb of comparable size (~57K) with similar municipal service mix, established public works operations, and economic development programs targeting legacy commercial corridors.

Broad incumbents

City of Dayton, Ohio: Larger Ohio municipal government operating an overlapping but broader portfolio of services including transit (RTA), water/wastewater utilities, and large-scale economic development. Useful as a scaled benchmark for Middletown's potential service expansion.

Others

Butler County Regional Transit Authority: Regional transit operator that already partners with Middletown to deliver MTS bus services. Comparable as the operational transit peer whose funding decisions and route planning directly affect Middletown Transit Services.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

City of Middletown compliance and trust

Trust signal

Compliance2 records

City of Middletown financial estimates

Financial estimate

Revenue estimate

Valuation estimate

City of Middletown leadership team

Management profile

Number of profiles

Profiles21 records

City of Middletown funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

City of Middletown M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Middletown

What does City of Middletown do?

Is City of Middletown a public or private company?

City of Middletown is a private company. It is classified as state government owned and is currently operating.

When was City of Middletown founded?

City of Middletown was founded in 1791. It employs 251 to 500 people.

Where is City of Middletown based?

City of Middletown is headquartered in Middletown, United States, in the North America region.

How does City of Middletown make money?

Five revenue lines are on record. Municipal Income Tax is the primary driver. The others are water and Sewer Services, municipal Court Fines and Fees, permits and Licenses and transit Services.

Who are City of Middletown's main competitors?

Direct peers on record are City of Springfield, Ohio, City of Hamilton, Ohio, City of Fairfield, Ohio, City of Mason, Ohio, City of West Chester Township, Ohio and City of Kettering, Ohio. City of Dayton, Ohio is listed as a broad incumbent. Butler County Regional Transit Authority is listed as an others.

Does City of Middletown have an API?

No public API is recorded for City of Middletown.

What industry is City of Middletown in?

City of Middletown's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 221310 and its SIC code is 4941.