ERI Concept

What ERI Concept does

ERI Concept (legal entity ERI Concept Informatique) is a French private limited company (SARL) founded in 1991 and headquartered in Morancez, near Chartres, in the Centre-Val de Loire region. The firm provides IT infrastructure services — sales, installation, configuration, and maintenance — to local businesses, alongside complementary lines in photocopier and managed print, audiovisual integration, digital signage, and cybersecurity. Service delivery combines on-site work at client locations with a remote hotline, supported by stated commitments of an average 14-minute hotline resolution and an 8-hour on-site intervention.

The portfolio is horizontal rather than a unified software platform. The underlying technology stack is assembled from third-party tools: ISL Online and RG Assist for GDPR-compliant remote maintenance, the Iagona NeoScreen platform for digital signage, and Logo MPS Monitor for consumables tracking. Cybersecurity services, including penetration testing, phishing tests, and GDPR compliance support, were formalized in 2023 with inclusion on the national Cybermalveillance.gouv.fr platform and membership in the regional CybeRéponse incident response center. The company is founder-led, with Gérant Pascal Berrou at the helm, and operates with 26 employees from purpose-built wooden headquarters completed in 2013 and augmented by on-site photovoltaics in 2023.

The business model blends recurring annual maintenance contracts covering hardware support, antivirus, server monitoring, and proactive assistance with transactional revenue from hardware resale (computers, servers, peripherals, photocopiers, AV equipment) and usage-based break/fix billing at €110 per hour excluding tax. Commercial relationships are handled directly by technicians — the firm has no dedicated sales force — and growth is intentionally managed to preserve service quality. The company has remained independent since 1991 with no external funding, no parent company, and no disclosed revenue, serving SMEs, educational institutions, event venues, and retail and hospitality businesses within a single French region.

Name

ERI Concept

Legal name

ERI CONCEPT INFORMATIQUE

Website

https://www.eri-concept.fr

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

ERI Concept is a French regional IT services provider based near Chartres, serving local SMEs, educational institutions, and venues with IT infrastructure, photocopier, audiovisual, digital signage, and cybersecurity solutions delivered by a 26-person technician team.

Ownership category

akta.pro rank

Product category

IT Services and Managed Print Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design Services (541512)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYBPAEAGAB

ERP Managed Services & AMS (Application Management)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYBPAEAGAA

ERP Implementation & Systems Integration Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

Keywords

• Managed IT services
• Managed print services
• Audiovisual integration
• Digital signage solutions
• Cybersecurity services

Headquarters

HQ city

Morancez

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Services and Maintenance Contracts: Recurring revenue from IT infrastructure maintenance contracts covering system maintenance, hardware support, antivirus, server monitoring, and backup management.
2. Break/Fix and Hourly Services: Hourly billing for maintenance services outside contracts at 110€ HT per hour, with any half-hour started being charged.
3. Hardware Sales: Sale of IT equipment including computers, servers, monitors, routers, switches, printers, photocopiers, and scanners.
4. Photocopier/Printer Rental and Sales: Copier solutions offered in both rental and purchase models, with comprehensive maintenance services included.
5. Audiovisual Equipment Sales: Sale and installation of audiovisual equipment including sound systems, screens, LED displays, and lighting solutions.
6. Digital Signage Solutions: Sale and installation of digital display screens, interactive kiosks, and totems for dynamic communication.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

ERI Concept is a regional French IT services provider that sells, installs, and maintains IT equipment (computers, servers, peripherals) for local businesses and institutions. Beyond IT infrastructure, the company also delivers photocopier/managed print solutions, audiovisual installations, digital signage (NeoScreen by Iagona), and cybersecurity services (antivirus, firewall, backup, penetration testing, GDPR compliance), bundled with annual maintenance contracts and on-site/remote support.

Product overview

ERI Concept is an IT services company offering a portfolio of complementary services rather than a unified software platform. Core offerings include IT infrastructure services (computer, server, peripheral sales, installation, maintenance), photocopier solutions (sale/rental with eco-responsible options), digital signage via NeoScreen by IAGONA, audiovisual solutions (sound, lighting, video conferencing, interactive projectors), and cybersecurity services. The company also offers maintenance contracts that bundle hardware support, antivirus management, and server supervision. Services are sold to local businesses and institutions in the Chartres area with a technician-led sales approach.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Services (Services informatiques)

Quantifiable outcome

• Average hotline resolution time of 14 minutes
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• CybeRéponsecoreStrategic or Co-development Partner · 1 January 2023Since 2023, ERI CONCEPTs joined CybeRéponse, the regional cyber incident response center for Centre-Val de Loire. This partnership positions the company as a trusted third party to assist SMEs, mid-caps, local authorities, and associations in the region, from incident declaration through resolution, connecting them with certified remediation providers.
• Iagona (NeoScreen)coreTechnology or IntegrationNeoScreen by Iagona is presented as ERI Concept's digital signage solution. This partnership enables the company to offer a complete digital communication platform to businesses across all sectors.
• ISL OnlinecoreTechnology or IntegrationISL Online is the remote maintenance software used by ERI Concept for customer support. It complies with GDPR standards, ensuring security and confidentiality during remote operations.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Ricoh France: French arm of the global print/digital workplace vendor offering photocopier hardware, managed print services, and IT workflow solutions. Comparable to ERI Concept's photocopier sale/rental and broader IT services bundle.
• Hardis Group: French IT services and consulting firm headquartered in Grenoble with a similar mix of infrastructure services, managed services, and digital solutions for French enterprises and regional clients. Comparable in being a France-based, multi-disciplinary IT services provider.
• Smile: European open-source and digital services company with strong French roots, delivering IT infrastructure, application development, and managed services to mid-market and enterprise clients. Comparable as a French-headquartered IT services firm with a broad portfolio.
• Konica Minolta Business Solutions France: Major provider of managed print services, document solutions, and IT services in France, including photocopier sale/rental and maintenance contracts. Directly comparable to ERI Concept's photocopier and managed print business lines.

Broad incumbents

• Econocom: Listed French IT services and equipment vendor serving enterprises and mid-market with managed services, device financing, and digital transformation. Overlaps with ERI Concept in IT equipment and managed services, but at much larger scale.
• Devoteam: French-listed IT consultancy focused on cloud, cybersecurity, and digital transformation, with strong regional presence across France. Comparable in delivering cybersecurity and infrastructure services to French enterprises, but with a much larger footprint.
• Capgemini: Global French-headquartered IT services and consulting giant with broad enterprise and mid-market offerings including managed services and cybersecurity. Operates in the same industry space but is many orders of magnitude larger than ERI Concept.
• Atos: Large French-headquartered IT services group providing managed infrastructure, cybersecurity, and digital services to enterprises and public sector across Europe. Comparable in cybersecurity and infrastructure services but at enterprise scale.
• Bechtle: European IT services and hardware reseller with strong presence in France and DACH, offering managed services alongside IT equipment sales. Comparable to ERI Concept's combined IT equipment and managed services offering, but at much larger scale.
• Computacenter: European IT infrastructure services provider with French operations, combining hardware supply, managed services, and professional services for enterprise and mid-market clients. Comparable in IT services scope though at materially larger scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/eri-concepts-informatique

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ERI Concept