Finance System of Green Bay

What Finance System of Green Bay does

Finance System of Green Bay, Inc. is a privately held debt collection agency founded in 1973 in Green Bay, Wisconsin. The firm provides recovery services for delinquent accounts across five verticals: healthcare (its primary segment, including hospitals, dental practices, and clinics), property management (residential and commercial), government entities (municipal, county, and state), financial institutions, and professional/trade services. It also offers B2B commercial collections and consumer pre-collect services.

Core services span the full collections lifecycle: pre-collect letters and calls, full contingency collections using phone outreach, skip tracing, credit-bureau listing (Equifax, Experian, and TransUnion), litigation, and bankruptcy proof-of-claims filing conducted at no additional cost to the client. The firm operates an in-house Collection Fee Program pursuant to Wisconsin Statute 138.05, allowing clients to add legally compliant collection fees to placed accounts.

The underlying technology stack rests on Roydan collection software, co-developed with the firm as a beta site for the Contact Tracker module deployed nationally to 120 agencies. Client-facing infrastructure centers on the ClientConnect and Collaboration Center portal (secure messaging, document transfer, payment reporting, account listing) replacing the earlier Client Web Link system. Skip-tracing infrastructure integrates with 15-20 vendors to provide debtor location and asset data. Compliance is supported by an integrated Eterna training and assessment system and an SIG audit 'A Rating' (2018) covering cybersecurity, privacy, and data security.

The company earns revenue primarily through contingency commissions on amounts recovered on behalf of clients (transaction-fee model), with secondary revenue from collection fees added under Wisconsin statute and pre-collect service fees. Go-to-market is sales-led, relying on account representatives, a Vice President (Jeff Shavlik) handling custom presentations, in-house client seminars, webinars, and active participation in Wisconsin industry events (HFMA, Wisconsin Apartment Association, IREM, AAHAM-Wisconsin, Wisconsin Credit Union League). Marketing leverages the Dollar$ and $en$e newsletter/blog, Constant Contact email platform, and LinkedIn/Facebook engagement. Geographic scope is concentrated in Wisconsin and the broader Midwest, with no public API, partner channel, or reseller network documented.

Name

Finance System of Green Bay

Legal name

Finance System of Green Bay, Inc.

Website

https://financesystemgb.com

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

11–50 employees

Short description

Finance System of Green Bay, Inc. is a privately held Wisconsin-based debt collection agency serving healthcare, property management, government, financial, and professional service clients since 1973 via contingency-based recovery, skip tracing, litigation, and bankruptcy claims.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industry

Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH)

Keywords

• Debt collection services
• Medical debt recovery
• Commercial collections
• Government debt collection
• Property management collections

Headquarters

HQ city

Green Bay

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Collection Commission on Recovered Debt: Primary revenue stream: commissions charged on delinquent accounts successfully recovered on behalf of clients. The company charges commissions on insurance payments received on accounts it has worked, but does not charge commissions on write-offs or adjustments made by insurance companies.
2. Collection Fee Program: Adds a fee to accounts listed in collections, pursuant to Wisconsin Statute 138.05. The fee is pursuant to information obtained from the Wisconsin Department of Financial Institutions for adding a collection charge to accounts placed for collection. About 67% of consumers would try to pay off a bill early if it had additional fees added.
3. Pre-Collect Services: Pre-collect service providing letters, phone calls, or a combination of both to reduce collection costs and workloads internally before transferring to full collection.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Finance System of Green Bay is a contingency-based debt collection agency that recovers delinquent receivables on behalf of business and government clients. Services span medical, financial, commercial B2B, government, property management, and professional services verticals, and are delivered through phone calls, demand notices, skip tracing, credit bureau reporting, pre-collect outreach, litigation, and bankruptcy proof-of-claims filing. Clients place accounts via the ClientConnect portal and pay commissions only on amounts actually recovered.

Product overview

Finance System of Green Bay is a debt collection agency offering a comprehensive suite of collection services for consumer, commercial, and government accounts across multiple industries including medical, financial services, property management, and professional services. The company operates a modular service architecture centered on core collection services (medical collections, financial collections, B2B/commercial collections, government collections, property management collections, professional services collections), enhanced by value-added programs such as the Collection Fee Program, Pre-Collect Services, Second Chance Collection Program, and Bankruptcy Proof of Claims Filing. Client-facing technology includes ClientConnect and Collaboration Center (secure online portal for account management, secure messaging, and document transfer) and a consumer online payment portal. The company utilizes Roydan collection software internally.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Collections Collection services for healthcare providers including hospitals, surgery centers, dental practices, and medical offices handling patient responsibility accounts.
• Financial Collections Debt collection services for financial institutions covering delinquent demand deposit accounts, deficiency loans, and credit card balances using phone calls, notices, skip tracing, credit bureau listing, and litigation.
• Commercial and Residential Property Management Collections Collection services for property management companies handling unpaid judgments, back-rent, tenant damages, and related property management receivables, accompanied by in-house seminars on collection laws and best practices.
• Government Collections Specialized debt collection services for county, municipal, and state government entities including circuit court fines, sheriff department fees, treasurer accounts, health and human services, utility departments, and tax refund intercept programs.
• Professional Services Collections Collection solutions for trades and professional businesses addressing delinquent accounts, sporadic payment patterns, and unreturned equipment recovery.
• Business to Business / Commercial Collections B2B and commercial debt collection services with customized business-focused collection solutions.
• Collection Fee Program Program allowing businesses to add legally compliant collection fees to delinquent accounts placed for collection, pursuant to Wisconsin Statute 138.05, helping offset collection costs.
• Pre-Collect Services Pre-collection service providing letters, phone calls, or a combination of communications to reduce collection costs and internal workloads before accounts transfer to full collection.
• Second Chance Collection Program Program for relisting previously unpaid or cancelled accounts from current collection agencies, allowing recovery attempts on accounts that were previously charged off.
• Bankruptcy Proof of Claims Filing Service where Finance System of Green Bay investigates bankruptcies, files proof of claims on behalf of clients, monitors accounts for payments, and forwards received monies to clients monthly, with FSGB absorbing filing fees.
• ClientConnect and Collaboration Center Secure online client portal for managing collection accounts, featuring secure messaging, document transfer, account listing, payment reporting, and access to statements and reports; replaced the older Client Web Link system.

Quantifiable outcome

• 60% collection recovery rate on accounts where debt validation was sent and subsequent follow-up phone calls were attempted
• +3 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ACA InternationalcoreStrategic or Co-development PartnerACA International is the association of consumer and commercial credit, healthcare, and ARM professionals. Finance System of Green Bay staff actively participates in ACA forums and training. Management attended the ACA International Fall Forum 2020.
• TransUnioncoreTechnology or IntegrationTransUnion is one of the three major credit reporting agencies. Finance System of Green Bay reports accounts to TransUnion as part of its collection process, typically listing accounts with the credit bureau 30 days after placement.
• Wisconsin Collectors Association (WCA)coreStrategic or Co-development PartnerThe Wisconsin Collectors Association is the state-level industry association. FSGB is a member and has been actively involved in legislative advocacy, including efforts to restore the 12% interest rate on small claims judgments in Wisconsin.
• RoydancoreTechnology or IntegrationCollection software vendor. FSGB has worked with Roydan for over 24 years, was hand-selected as a BETA testing site for their Contact Tracker module, and was instrumental in developing the product. Roydan hosted an open house for clients to showcase enhancements and training.
• HFMA (Healthcare Financial Management Association)minorStrategic or Co-development PartnerFSGB participates in HFMA conferences and training events. The company references HFMA's best practices for managing and resolving patient medical accounts.

Scale indicators9 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• IC System: Mid-sized third-party debt collection agency serving healthcare, government, and commercial clients. Directly comparable as a regional collection agency with multi-vertical coverage and B2B client model.
• National Credit Services: Established third-party collection agency focused on commercial and consumer debt recovery. Comparable as a privately-held, multi-decade debt collection peer operating in overlapping verticals.
• Sunrise Credit Services: Mid-sized third-party collection agency serving healthcare, financial, and commercial clients. Comparable as a privately-held regional debt collection agency with vertical specialization.
• Williams & Fudge: Established third-party collection agency specializing in higher education and consumer/commercial accounts. Comparable as a privately-held, multi-decade collection agency with vertical specialization and B2B client acquisition.
• EOS Solutions North America: Mid-sized international ARM firm with US operations in debt collection across consumer and commercial segments. Comparable as a multi-vertical debt collection peer with similar compliance-driven B2B model.

Broad incumbents

• Convergent Outsourcing: Large national ARM and BPO firm offering debt collection, recovery, and customer management services. Comparable as a broad incumbent operating in the same consumer/commercial collection space with overlapping healthcare and financial institution clients.
• CBE Companies: Large call center-based ARM provider serving consumer and commercial collections. Comparable as a broad incumbent offering similar third-party collection and customer contact services across regulated verticals.
• Enhanced Recovery Company (ERC): National first-party and third-party debt collection BPO serving banks, healthcare, utilities, and government. Comparable as a larger incumbent with overlapping verticals (healthcare, government, financial institutions) and commission-based revenue model.
• Transworld Systems: National ARM and debt buyer offering third-party collections and post-charge-off recovery. Comparable as a broad incumbent in the same debt collection category with B2B client base and contingency fee model.

Emerging players

• Healthcare Financial Resources: Specialized healthcare-focused collection services firm. Comparable to FSGB's primary healthcare vertical, though narrower in scope and not a direct competitor in property management or government collections.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/financesystemgbinc
• LinkedInlinkedin.com/company/finance-system-of-green-bay-inc-

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Finance System of Green Bay