H&B Hospitality Management

Hotel Management Serviceshandbhospitality.com

H&B Hospitality Management is a privately-held, full-service hotel management company in Charlotte, North Carolina, operating four Hilton-branded properties (Hilton Garden Inn, Homewood Suites, Embassy Suites, and TRU by Hilton) totaling 498 rooms and 304 suites in the Ayrsley neighborhood.

Company typePrivate
Founded-
HeadquartersCharlotte, United States
Headcount51–100
GTM typeB2B
OfferingServices

What H&B Hospitality Management does

H&B Hospitality Management LLC is a privately-held, full-service hotel management company headquartered at 2131 Ayrsley Town Blvd., Charlotte, North Carolina. Founded by Thomas B. Henson, the company manages a concentrated portfolio of four Hilton-branded hotel properties in Charlotte's Ayrsley neighborhood: Hilton Garden Inn Charlotte/Ayrsley (108 rooms, opened 2008), Homewood Suites Charlotte/Ayrsley (122 suites, opened 2011), Embassy Suites Charlotte/Ayrsley (170 suites, 13,000 sq ft of meeting space, opened 2015), and TRU by Hilton Charlotte/Ayrsley (98 rooms, opened 2018). Combined portfolio capacity is 498 rooms and 304 suites (~802 keys) spread across four Hilton brand tiers — focused-service, extended-stay, full-service, and midscale/millennial. The company does not have its own consumer brand; end customers book through Hilton's central reservation system, brand websites, and property-direct channels.

The management service stack is delivered as an integrated offering across six functions — operations (clean rooms, friendly staff), accounting, sales & marketing (driving occupancy and revenue), human resources, food & beverage (banquets, grab-and-go breakfast, events), and business strategy. Technology is conventional hospitality tooling layered on top of Hilton's franchise infrastructure; no proprietary software, APIs, SDKs, AI/ML capabilities, or differentiated platform architecture are documented in the source data. The company's competitive positioning rests on a people-first culture, family-owned ownership (Chairman Thomas B. Henson, a director of Cato Corporation and founder of American Spirit Media), and an operations bench led by President & COO Tyler Birchfield (30+ year hospitality veteran). Property-level GMs (Jackson Henson, Ryan Bouton, Amanda Kichton, Chris Gardiner) have tenures of 6-11 years within H&B.

Revenue mechanics are not publicly disclosed. As an asset-light hotel manager, H&B is structured to earn base and/or incentive management fees paid by property owners, with the underlying guest revenue accruing to the owners rather than to H&B. The company reports 51-100 employees and serves hotel owners and investors as its primary segment. Geographic footprint is a single submarket: all four properties sit within the Charlotte/Ayrsley area, and no expansion outside this micro-market is documented in the data.

H&B Hospitality Management firmographics

Firmographics

Name: H&B Hospitality Management
Legal name: H&B Hospitality Management LLC
Website: https://handbhospitality.com
Company type: Private
Operating status: Operating
Headcount range: 51–100 employees
Short description: H&B Hospitality Management is a privately-held, full-service hotel management company in Charlotte, North Carolina, operating four Hilton-branded properties (Hilton Garden Inn, Homewood Suites, Embassy Suites, and TRU by Hilton) totaling 498 rooms and 304 suites in the Ayrsley neighborhood.
Ownership category
akta.pro rank

H&B Hospitality Management industry classification

Industry

Product category: Hotel Management Services
NAICS: Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)
SIC: Hotels & Motels (7011), Real Estate Agents & Managers (For Others) (6531)
akta.pro primary industry: Hospitality (Hotel) Property Management (BPAJAGAG)
akta.pro secondary industry: Business & Corporate Full-Service Hotels (THAGAAAE)

Keywords

Hotel management services
Hospitality operations
Hotel property management
Revenue management services
Hospitality consulting

Where H&B Hospitality Management is headquartered

Location

Headquarters

HQ city: Charlotte
HQ country: United States
HQ region: North America

Offices1 record

Markets served

H&B Hospitality Management business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D, Others

Distribution channels1 record

Marketing channels3 records

H&B Hospitality Management product offering

Product offering

Core offering

H&B Hospitality Management is a full-service hospitality management company that operates four Hilton-franchised hotels in the Charlotte/Ayrsley area of North Carolina (Hilton Garden Inn, Homewood Suites, Embassy Suites, TRU by Hilton) and provides integrated owner services across operations, accounting, sales & marketing, human resources, food & beverage, and business strategy. Revenue is generated through management contracts for hotel owners and investors seeking professional operators to maximize RevPAR and investment returns.

Product overview

H&B Hospitality Management is a people-first, full-service hospitality management company based in Charlotte, North Carolina. The company operates a portfolio of four Hilton-branded hotel properties in the Ayrsley area of Charlotte: Hilton Garden Inn Charlotte/Ayrsley (focused-service, 108 rooms), Homewood Suites Charlotte/Ayrsley (extended-stay, 122 suites), Embassy Suites Charlotte/Ayrsley (full-service, 170 suites), and TRU by Hilton Charlotte/Ayrsley (midscale/millennial-minded, 98 rooms). In addition to property management, H&B provides integrated support services across operations, accounting, sales and marketing, human resources, food and beverage, and business strategy. The company is headquartered at 2131 Ayrsley Town Blvd., Charlotte NC 28273.

Differentiator

Problem solved

Functional benefit

Products and services

Hilton Garden Inn Charlotte/Ayrsley Focused-service Hilton-franchised hotel with 108 rooms, 12 suites, and 5,000 sq ft of meeting space, opened in 2008 and managed by H&B Hospitality. Serves business and leisure travelers in the Charlotte/Ayrsley area.
Homewood Suites Charlotte/Ayrsley Extended-stay Hilton-franchised hotel with 122 suites and 1,000 sq ft of meeting space, opened in 2011 and managed by H&B Hospitality. Targets longer-term guests with kitchen-equipped accommodations.
Embassy Suites Charlotte/Ayrsley Full-service all-suite Hilton-franchised hotel with 170 suites and 13,000 sq ft of meeting space, opened in 2015 and managed by H&B Hospitality. Offers upscale amenities including atrium and banquet facilities for events and group business.
TRU by Hilton Charlotte/Ayrsley Midscale Hilton-franchised hotel with 98 rooms, opened in 2018 and managed by H&B Hospitality. Targets millennial-minded travelers with modern design and streamlined amenities.

Quantifiable outcome

Properties have achieved top-performing hotel status for RevPAR under H&B management

Companies that use H&B Hospitality Management

Customer profile

Segments1 record

Ideal customer profiles1 record

H&B Hospitality Management technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

H&B Hospitality Management partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

Hilton (Hilton Garden Inn, Homewood Suites, Embassy Suites, TRU by Hilton)coreChannel Partner/ Reseller/ DistributorH&B Hospitality operates four hotel properties under Hilton franchise brands: Hilton Garden Inn Charlotte/Ayrsley (opened 2008, 108 rooms), Homewood Suites Charlotte/Ayrsley (opened 2011, 122 suites), Embassy Suites Charlotte/Ayrsley (opened 2015, 170 suites), and TRU by Hilton Charlotte/Ayrsley (opened 2018, 98 rooms). The company manages these properties under Hilton franchise agreements, utilizing the Hilton reservation system, brand standards, and loyalty program.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

H&B Hospitality Management competitors and assessment

Company assessment

Direct peers

HEI Hotels & Resorts: Operator and owner of upscale, full-service, and resort hotels including Hilton-branded assets. Comparable to H&B as a full-service management company focused on branded upper-upscale and full-service hotels.
Sage Hospitality Group: Hotel management, investment, and restaurant operator with a portfolio of full-service, focused-service, and lifestyle properties. Comparable to H&B for its integrated management-plus-F&B approach across Hilton and Marriott brands.
Aimbridge Hospitality: Largest independent third-party hotel management company in North America, managing hundreds of properties across most major brands including Hilton flags. Directly comparable as a fee-based management services operator for hotel owners.
White Lodging: Hotel ownership, management, and development company with a portfolio spanning Marriott, Hilton, Hyatt, and IHG brands. Comparable to H&B in providing integrated hospitality management services to owners of branded hotels.
Newport Hospitality Group: Hotel management company operating branded full-service and select-service properties for institutional owners. Comparable to H&B as a third-party management services provider with multi-brand Hilton exposure.
Pyramid Hotel Group: Third-party hotel management company operating branded and independent properties. Comparable to H&B as a fee-based manager of Hilton, Marriott, and IHG franchised hotels for institutional and individual owners.
Vista Host: Hospitality management and development company operating Hilton, Marriott, and IHG branded hotels across the U.S. Comparable to H&B for its third-party management model and Hilton franchise concentration.
Crestline Hotels & Resorts: Independent hotel management and asset management firm operating branded full-service, select-service, and extended-stay properties. Directly comparable as a fee-based third-party management company serving Hilton and other brand owners.
Charlestowne Hotels: Hospitality management company operating branded and boutique hotels, primarily in the Southeast U.S. Comparable to H&B for managing Hilton and Marriott branded assets for third-party owners in a similar regional footprint.

Broad incumbents

Hilton Worldwide: Global hotel franchisor and operator whose brand family (Hilton Garden Inn, Homewood Suites, Embassy Suites, TRU) accounts for 100% of H&B's portfolio. Comparable as the upstream brand/loyalty/distribution counterparty that defines H&B's operating economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat2 records

Key risks6 records

Key highlights6 records

Customer concentration

H&B Hospitality Management financial estimates

Financial estimate

Revenue estimate

Valuation estimate

H&B Hospitality Management leadership team

Management profile

Number of profiles

Profiles9 records

H&B Hospitality Management funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

H&B Hospitality Management M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about H&B Hospitality Management

What does H&B Hospitality Management do?

Is H&B Hospitality Management a public or private company?

H&B Hospitality Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was H&B Hospitality Management founded?

H&B Hospitality Management was founded in -1. It employs 51 to 100 people.

Where is H&B Hospitality Management based?

H&B Hospitality Management is headquartered in Charlotte, United States, in the North America region.

Who are H&B Hospitality Management's main competitors?

Direct peers on record are HEI Hotels & Resorts, Sage Hospitality Group, Aimbridge Hospitality, White Lodging, Newport Hospitality Group, Pyramid Hotel Group, Vista Host, Crestline Hotels & Resorts and Charlestowne Hotels. Hilton Worldwide is listed as a broad incumbent.

Does H&B Hospitality Management have an API?

No public API is recorded for H&B Hospitality Management.

What industry is H&B Hospitality Management in?

H&B Hospitality Management's product category is Hotel Management Services. Its primary akta.pro industry code is BPAJAGAG, Hospitality (Hotel) Property Management, with a secondary code of THAGAAAE, Business & Corporate Full-Service Hotels. Its NAICS code is 72111 and its SIC code is 7011.