Eldercare Locator

Name

Eldercare Locator

Legal name

Eldercare Locator

Website

https://eldercare.acl.gov

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Eldercare Locator is a free U.S. federal public service, operated by the Administration for Community Living, that connects older adults and their families to local community-based aging services through a national network of Area Agencies on Aging, accessible via phone, chat, email, and web.

Ownership category

akta.pro rank

Product category

Aging Services Referral

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB)

akta.pro secondary industries

Elder Services & Aging Support (BPAGAEAF), Housing & Placement Coordination (Assisted Living, Memory Care, SNF) (HSABAIAL)

Keywords

• Aging services referral
• Senior care resources
• Community resource locator
• Elderly support services
• Aging in place assistance

Headquarters

HQ city

Bartlesville

HQ country

United States

HQ region

North America

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government-funded public service: The Eldercare Locator is a free public service funded by the U.S. Administration for Community Living. There is no revenue generation as the service is provided at no cost to users.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Eldercare Locator is a free public service of the U.S. Administration for Community Living (ACL) that connects older adults and their families to local community-based services such as home-delivered meals, caregiver support, transportation, and resources for aging in place. The service is delivered through a website-based resource finder and staffed contact channels including phone (1-800-677-1116), online chat, and email, with referrals routed to a national network of Area Agencies on Aging (AAAs).

Product overview

Eldercare Locator is a single, unified public service platform operated by the U.S. Administration for Community Living. The offering consists of one core product: the Eldercare Locator web-based resource finder, which enables users to search for local aging services by location. The service is delivered through multiple contact channels—phone/text (1-800-677-1116), live chat, and email—all staffed by trained personnel who assist users in finding appropriate community-based services for older adults.

Differentiator

Problem solved

Functional benefit

Products and services

• Eldercare Locator A free public service of the U.S. Administration for Community Living that connects older adults (typically aged 65+) and their families to local community-based services, including home-delivered meals, transportation, caregiver support, and other aging-related resources, through a national network of Area Agencies on Aging (AAAs).

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and major.

• Administration for Community Living (ACL)coreOthersThe Eldercare Locator is an official public service of the Administration for Community Living, a federal agency under the U.S. Department of Health and Human Services. ACL oversees and funds the service as part of its mission to support community living and independent aging.
• Area Agencies on Aging (AAAs)coreStrategic or Co-development PartnerThe Eldercare Locator connects callers to local Area Agencies on Aging, a nationwide network of local agencies that provide a range of aging services including nutrition programs, caregiver support, and home care services. AAAs serve as the primary referral point for Eldercare Locator users.
• U.S. Department of Health and Human Services (HHS)coreOthersHHS is the parent federal department of the Administration for Community Living. The Eldercare Locator operates under HHS jurisdiction as part of the federal aging services infrastructure.
• USAging (National Association of Area Agencies on Aging)majorStrategic or Co-development PartnerUSAging represents and supports Area Agencies on Aging nationwide. The Eldercare Locator email is hosted at n4a.org (USAging), and the organization works with ACL to support aging services coordination across the country.

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• National Council on Aging (NCOA): National nonprofit advocating for older adults and operating programs like BenefitsCheckUp — overlaps with the Locator's mission of connecting seniors to community-based benefits and aging services.
• Aging Life Care Association: Professional association for geriatric care managers who perform assessments, care coordination, and placement for older adults — comparable care-coordination function delivered through a private professional network rather than a federal public service.
• Alzheimer's Association: Large national nonprofit providing information, support, and referrals for individuals with dementia and their families — operates a 24/7 helpline and care-resource directory comparable to the Locator's navigation role for dementia caregivers.

Direct peers

• A Place for Mom: Senior-living referral network that matches families with assisted living, memory care, and other senior care providers. Comparable referral/dispatch model serving the same older-adult and family caregiver segments.
• Family Caregiver Alliance (National Center on Caregiving): National nonprofit providing information, education, and support services for family caregivers of older adults — closely matches the Locator's caregiver-support use case with research, referrals, and direct services.
• Caring.com: A leading consumer-facing senior care resource and referral platform that connects older adults and families to in-home care, assisted living, and other aging services — directly comparable to Eldercare Locator's navigation function, but commercially monetized.
• SeniorLiving.org: Senior care resource directory and referral site covering independent living, assisted living, and home care, with editorial guidance for families — operates as a private-sector analog to the Locator's information-and-referral mission.

Others

• USAging: National association representing Area Agencies on Aging and the operational partner that staffs the Eldercare Locator — included as the most directly adjacent ecosystem participant, not a competitor.
• Meals on Wheels America: National organization supporting community nutrition programs for older adults — one of the key service categories the Eldercare Locator refers users into, making it a tightly adjacent downstream provider.

Emerging players

• Senior Navigator (SeniorNavigator.com / VirginiaNavigator): Regional/state-level information and referral portals that catalog aging services for older adults and caregivers — comparable directory model at sub-national scale, illustrating niche competition to federal-level routing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/EldercareLoc
• LinkedInlinkedin.com/company/administration-for-community-living

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eldercare Locator