Lingo24
Unbabel operates a Language Operations Platform pairing proprietary AI translation (TowerLLM) with on-demand human review, serving enterprise customers in multilingual customer service and content localization across gaming, retail, tech, and travel verticals.
- Company typePrivate
- Founded2001
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Lingo24 does
Unbabel (the entity described in the detailed source data, referenced under the Lingo24 firmographic header) operates a Language Operations (LangOps) Platform that combines proprietary AI translation technology with on-demand human review. The platform is built around a proprietary AI model called TowerLLM and an award-winning Quality Estimation technology, with a Dynamic Workflow Engine that lets customers tune cost, speed, and quality by market or content type. The product surface includes the core LangOps Platform, the AI-only Widn.Ai product, standalone Quality Intelligence and MT Score evaluation tools, a managed Language Operations service, and a Community of professional human translators and editors. Native integrations with Salesforce, Zendesk, Intercom, and Freshdesk embed the platform inside enterprise customer-support workflows.
The company targets enterprise customers that need multilingual customer-service and content localization at scale. Named enterprise customers span gaming (Wargaming, Kongregate), consumer electronics (Logitech, Panasonic), travel (Skyscanner, Anuvu across 65-67 airlines), luxury and mass retail (Farfetch, Adidas, Patagonia), software/security (Dashlane), music (TuneCore), and streaming (Rakuten TV). Documented customer outcomes include 60% cost reduction (Panasonic), 45% growth in staffing without increased spend (Logitech), 22.5% CSAT increase (Skyscanner), 25% improvement in first-response time (Dashlane), 8% productivity gain (Farfetch), and 99% adoption across 67 airlines (Anuvu).
The commercial model is quote-based enterprise SaaS with multi-year contracts, usage-based translation pricing, and a hybrid revenue mix of subscription and consumption. Go-to-market combines direct enterprise field sales, self-serve portal access, channel/BPO partnerships, and technology-vendor resellers, with marketing driven by customer case studies, a research publication effort (COMET, MAIA, Unbabel4EU), and platform-marketplace listings. The company is privately held, ISO 27001 certified, serves a global customer base, and operates under the parent entity Unbabel Inc. with sub-brands Widn.Ai, COMET, MAIA, and Unbabel4EU.
Lingo24 firmographics
Firmographics- Name
- Lingo24
- Legal name
- Unbabel Inc.
- Website
- https://lingo24.com
- Company type
- Private
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Unbabel operates a Language Operations Platform pairing proprietary AI translation (TowerLLM) with on-demand human review, serving enterprise customers in multilingual customer service and content localization across gaming, retail, tech, and travel verticals.
- Ownership category
- akta.pro rank
Lingo24 industry classification
Industry- Product category
- Language Translation Software
- NAICS
- Translation and Interpretation Services (541930), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Machine Translation & Multilingual NLP (HDAAADAD)
- akta.pro secondary industries
- Multilingual/Translation Communication Apps (BPAMACAJ), Translation & Transcreation Services (Script/Dialogue Adaptation) (MPAHAFAD)
Keywords
Where Lingo24 is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Lingo24 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Translation Services Subscription: Enterprise subscription model for Language Operations Platform access, with AI translation and human review capabilities. Pricing based on translation volume and quality tiers.
- Usage-based Translation: Dynamic workflows allow AI automation with human review as needed, enabling cost optimization based on actual usage. Configure translations for speed, quality, and cost aligned to business needs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Multi-year contract | Enterprise translation platform with configurable quality, speed, and cost tiers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Lingo24 product offering
Product offeringCore offering
Provides a Language Operations (LangOps) Platform that delivers AI-powered translation with optional human review, enabling enterprises to translate customer service interactions and multilingual content across markets while balancing cost, speed, and quality.
Product overview
Unbabel offers a unified LangOps Platform combining AI-powered translation technology with human reviewer communities. The core platform integrates the LangOps Platform, Widn.Ai (AI-only translation powered by TowerLLM), Quality Estimation tools (Quality Intelligence and MT Score), and managed Language Operations services. Customer-facing solutions include Customer Service Solutions and Multilingual Content Solutions, supported by a global Community of human translators.
Differentiator
Problem solved
Functional benefit
Brands
- Widn.Ai: AI-only translation powered by Unbabel's TowerLLM
- COMET
- MAIA
- Unbabel4EU
Products and services
- LangOps Platform Next-generation Language Operations Platform that combines real-time quality reporting, customization, transparency, and control for global translations, unifying AI translation with human review.
- Widn.Ai AI-only translation product powered by the proprietary TowerLLM model for next-generation AI translation capabilities.
- Quality Estimation (Quality Intelligence) Award-winning AI quality estimation technology providing full visibility into translation performance, ranking translations and identifying optimization opportunities.
- MT Score Tool to discover the machine translation model with the best translation quality across third-party providers.
- Language Operations Managed language operations services that help enterprises lead their language operations transformation.
- Customer Service Solutions Multilingual customer service capabilities that empower existing agents to operate across languages and enable global expansion.
- Multilingual Content Solutions Content translation services that localize marketing and product content for global audiences across multiple markets.
Quantifiable outcome
- 60% cost reduction in operations
- +5 more outcomes
Companies that use Lingo24
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles2 records
Lingo24 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability4 records
Feature5 records
Lingo24 partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- SalesforcecoreOfficial Salesforce integration through AppExchange, enabling Unbabel translation capabilities within Salesforce customer service workflows. Seamless integration for enterprise customers using Salesforce as their CRM and support platform.
- ZendeskcoreOfficial Zendesk integration enabling real-time translation of customer support tickets within Zendesk. Widely used by enterprise customers including Wargaming and Dashlane for multilingual support.
- IntercomcoreOfficial Intercom integration for translating customer conversations in real-time within the Intercom messaging platform.
- BPOscorePartnership program for Business Process Outsourcers to integrate Unbabel translation capabilities into their service offerings for enterprise clients.
- Technology VendorscorePartnership program for technology vendors to embed and resell Unbabel translation capabilities through their platforms.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Lingo24 competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Lingo24 social profiles
Digital presenceLingo24 compliance and trust
Trust signalCompliance1 record
Lingo24 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lingo24 leadership team
Management profileNumber of profiles
Lingo24 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lingo24 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lingo24
What does Lingo24 do?
Provides a Language Operations (LangOps) Platform that delivers AI-powered translation with optional human review, enabling enterprises to translate customer service interactions and multilingual content across markets while balancing cost, speed, and quality.
Is Lingo24 a public or private company?
Lingo24 is a private company. It is classified as venture growth investor backed and is currently operating.
When was Lingo24 founded?
Lingo24 was founded in 2001. It employs 101 to 250 people.
Where is Lingo24 based?
Lingo24 is headquartered in London, United Kingdom, in the Europe region.
How does Lingo24 make money?
Two revenue lines are on record. Translation Services Subscription is the primary driver. The others are usage-based Translation.
Does Lingo24 have an API?
No public API is recorded for Lingo24.
What industry is Lingo24 in?
Lingo24's product category is Language Translation Software. Its primary akta.pro industry code is HDAAADAD, Machine Translation & Multilingual NLP, with a secondary code of BPAMACAJ, Multilingual/Translation Communication Apps. Its NAICS code is 541930 and its SIC code is 7372.