Lingo24

Language Translation Softwarelingo24.com

Unbabel operates a Language Operations Platform pairing proprietary AI translation (TowerLLM) with on-demand human review, serving enterprise customers in multilingual customer service and content localization across gaming, retail, tech, and travel verticals.

Company typePrivate
Founded2001
HeadquartersLondon, United Kingdom
Headcount101–250
GTM typeB2B
OfferingSoftware

What Lingo24 does

Unbabel (the entity described in the detailed source data, referenced under the Lingo24 firmographic header) operates a Language Operations (LangOps) Platform that combines proprietary AI translation technology with on-demand human review. The platform is built around a proprietary AI model called TowerLLM and an award-winning Quality Estimation technology, with a Dynamic Workflow Engine that lets customers tune cost, speed, and quality by market or content type. The product surface includes the core LangOps Platform, the AI-only Widn.Ai product, standalone Quality Intelligence and MT Score evaluation tools, a managed Language Operations service, and a Community of professional human translators and editors. Native integrations with Salesforce, Zendesk, Intercom, and Freshdesk embed the platform inside enterprise customer-support workflows.

The company targets enterprise customers that need multilingual customer-service and content localization at scale. Named enterprise customers span gaming (Wargaming, Kongregate), consumer electronics (Logitech, Panasonic), travel (Skyscanner, Anuvu across 65-67 airlines), luxury and mass retail (Farfetch, Adidas, Patagonia), software/security (Dashlane), music (TuneCore), and streaming (Rakuten TV). Documented customer outcomes include 60% cost reduction (Panasonic), 45% growth in staffing without increased spend (Logitech), 22.5% CSAT increase (Skyscanner), 25% improvement in first-response time (Dashlane), 8% productivity gain (Farfetch), and 99% adoption across 67 airlines (Anuvu).

The commercial model is quote-based enterprise SaaS with multi-year contracts, usage-based translation pricing, and a hybrid revenue mix of subscription and consumption. Go-to-market combines direct enterprise field sales, self-serve portal access, channel/BPO partnerships, and technology-vendor resellers, with marketing driven by customer case studies, a research publication effort (COMET, MAIA, Unbabel4EU), and platform-marketplace listings. The company is privately held, ISO 27001 certified, serves a global customer base, and operates under the parent entity Unbabel Inc. with sub-brands Widn.Ai, COMET, MAIA, and Unbabel4EU.

Lingo24 firmographics

Firmographics

Name: Lingo24
Legal name: Unbabel Inc.
Website: https://lingo24.com
Company type: Private
Founded year: 2001
Operating status: Operating
Headcount range: 101–250 employees
Short description: Unbabel operates a Language Operations Platform pairing proprietary AI translation (TowerLLM) with on-demand human review, serving enterprise customers in multilingual customer service and content localization across gaming, retail, tech, and travel verticals.
Ownership category
akta.pro rank

Lingo24 industry classification

Industry

Product category: Language Translation Software
NAICS: Translation and Interpretation Services (541930), Software Publishers (5132)
SIC: Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
akta.pro primary industry: Machine Translation & Multilingual NLP (HDAAADAD)
akta.pro secondary industries: Multilingual/Translation Communication Apps (BPAMACAJ), Translation & Transcreation Services (Script/Dialogue Adaptation) (MPAHAFAD)

Keywords

Language translation services
Machine translation platform
Multilingual customer support
AI translation
Localization services

Where Lingo24 is headquartered

Location

Headquarters

HQ city: London
HQ country: United Kingdom
HQ region: Europe

Markets served

Lingo24 business model

Business model

GTM type: B2B
Offering type: Software
Cost components: Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

Translation Services Subscription: Enterprise subscription model for Language Operations Platform access, with AI translation and human review capabilities. Pricing based on translation volume and quality tiers.
Usage-based Translation: Dynamic workflows allow AI automation with human review as needed, enabling cost optimization based on actual usage. Configure translations for speed, quality, and cost aligned to business needs.

Pricing tiers

Model	Billing	Price
Hybrid	Multi-year contract	Enterprise translation platform with configurable quality, speed, and cost tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Lingo24 product offering

Product offering

Core offering

Provides a Language Operations (LangOps) Platform that delivers AI-powered translation with optional human review, enabling enterprises to translate customer service interactions and multilingual content across markets while balancing cost, speed, and quality.

Product overview

Unbabel offers a unified LangOps Platform combining AI-powered translation technology with human reviewer communities. The core platform integrates the LangOps Platform, Widn.Ai (AI-only translation powered by TowerLLM), Quality Estimation tools (Quality Intelligence and MT Score), and managed Language Operations services. Customer-facing solutions include Customer Service Solutions and Multilingual Content Solutions, supported by a global Community of human translators.

Differentiator

Problem solved

Functional benefit

Brands

Widn.Ai: AI-only translation powered by Unbabel's TowerLLM
COMET
MAIA
Unbabel4EU

Products and services

LangOps Platform Next-generation Language Operations Platform that combines real-time quality reporting, customization, transparency, and control for global translations, unifying AI translation with human review.
Widn.Ai AI-only translation product powered by the proprietary TowerLLM model for next-generation AI translation capabilities.
Quality Estimation (Quality Intelligence) Award-winning AI quality estimation technology providing full visibility into translation performance, ranking translations and identifying optimization opportunities.
MT Score Tool to discover the machine translation model with the best translation quality across third-party providers.
Language Operations Managed language operations services that help enterprises lead their language operations transformation.
Customer Service Solutions Multilingual customer service capabilities that empower existing agents to operate across languages and enable global expansion.
Multilingual Content Solutions Content translation services that localize marketing and product content for global audiences across multiple markets.

Quantifiable outcome

60% cost reduction in operations
+5 more outcomes

Companies that use Lingo24

Customer profile

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Lingo24 technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature5 records

Lingo24 partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered core.

SalesforcecoreTechnology or IntegrationOfficial Salesforce integration through AppExchange, enabling Unbabel translation capabilities within Salesforce customer service workflows. Seamless integration for enterprise customers using Salesforce as their CRM and support platform.
ZendeskcoreTechnology or IntegrationOfficial Zendesk integration enabling real-time translation of customer support tickets within Zendesk. Widely used by enterprise customers including Wargaming and Dashlane for multilingual support.
IntercomcoreTechnology or IntegrationOfficial Intercom integration for translating customer conversations in real-time within the Intercom messaging platform.
BPOscoreChannel Partner/ Reseller/ DistributorPartnership program for Business Process Outsourcers to integrate Unbabel translation capabilities into their service offerings for enterprise clients.
Technology VendorscoreChannel Partner/ Reseller/ DistributorPartnership program for technology vendors to embed and resell Unbabel translation capabilities through their platforms.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Lingo24 competitors and assessment

Company assessment

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Lingo24 compliance and trust

Trust signal

Compliance1 record

Lingo24 financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Lingo24 leadership team

Management profile

Number of profiles

Lingo24 funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Lingo24 M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lingo24

What does Lingo24 do?

Is Lingo24 a public or private company?

Lingo24 is a private company. It is classified as venture growth investor backed and is currently operating.

When was Lingo24 founded?

Lingo24 was founded in 2001. It employs 101 to 250 people.

Where is Lingo24 based?

Lingo24 is headquartered in London, United Kingdom, in the Europe region.

How does Lingo24 make money?

Two revenue lines are on record. Translation Services Subscription is the primary driver. The others are usage-based Translation.

Does Lingo24 have an API?

No public API is recorded for Lingo24.

What industry is Lingo24 in?

Lingo24's product category is Language Translation Software. Its primary akta.pro industry code is HDAAADAD, Machine Translation & Multilingual NLP, with a secondary code of BPAMACAJ, Multilingual/Translation Communication Apps. Its NAICS code is 541930 and its SIC code is 7372.