Pagenkopf IT-Consulting

What Pagenkopf IT-Consulting does

Pagenkopf IT-Consulting GmbH (PITC) is a Fahrdorf, Germany-based boutique consulting firm founded in 2014 by Wolfgang Pagenkopf that specializes in IT-Service Management (ITSM) and Enterprise Service Management (ESM). The firm advises large enterprises in banking, insurance, healthcare, and manufacturing across Germany and Switzerland on process design, ITSM/ESM tool implementation, and regulatory compliance work such as VAIT and BAFIN. PITC operates within a two-pillar technology ecosystem, holding Micro Focus Gold Partner status for ITOM (Service Manager, SMAX, Asset Manager, UCMDB) and USU Software AG Consulting Partner status for Enterprise Service Management and Software Asset Management, with a Microsoft Business Partner arrangement as a secondary capability.

PITC's service portfolio spans ITIL process consulting, Prince2/SCRUM project delivery, tool implementation and migration, and IT service catalog design. The firm has developed a proprietary 'Cameleon' Digital Process Platform, co-funded by the EU and the State of Schleswig-Holstein, marking its only notable product-side asset. The company is 100% owner-managed and self-financed, with no external investors, parent company, or public market exposure. There are no disclosed pricing tiers or rate cards; engagements are quote-based and project-specific, driven through direct enterprise contact (email/phone) and partner referrals.

Customer evidence is limited to anonymized testimonials from large German banks, an insurance conglomerate, a pharmaceutical conglomerate, and an IT service provider, with the firm reporting consistently high satisfaction scores. The marketing posture is conservative: no digital channels, content marketing, or self-serve motion are described, and growth has been organic since founding. PITC's competitive positioning rests on a '200+ years' collective consulting experience claim, deep specialization in two platform ecosystems, and an independent ownership structure that allows it to align exclusively with client objectives rather than external shareholder mandates.

Name

Pagenkopf IT-Consulting

Legal name

Pagenkopf IT-Consulting GmbH

Website

https://pitc.de

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Pagenkopf IT-Consulting is a German boutique consulting firm specializing in IT-Service Management and Enterprise Service Management, serving large enterprises in banking, insurance, healthcare, and manufacturing across Germany and Switzerland via Micro Focus and USU platform implementations.

Ownership category

akta.pro rank

Product category

IT Management Consulting

NAICS

Management Consulting Services (54161), Computer Systems Design and Related Services (54151)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

akta.pro secondary industries

Compliance Technology, GRC Platforms & Controls Automation Advisory (BPAHAFAO), Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL)

Keywords

• IT service management consulting
• Enterprise service management
• ITSM implementation services
• ITIL process consulting
• Digital process platform

Headquarters

HQ city

Fahrdorf

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. ITSM/ESM Consulting Services: PITC generates revenue through professional consulting engagements, including process consulting, project management, tool implementation, and agile methodology advisory. Engagement types include process analysis, design, implementation, and migration projects.
2. Tool Implementation Services: Revenue is also derived from implementing and configuring third-party ITSM/ESM platforms (Micro Focus, USU), including product certification and operational support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

Pagenkopf IT-Consulting (PITC) is a specialized IT consultancy that advises and implements IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions for large enterprises. The firm delivers consulting, implementation, and project management services around partner platforms such as Micro Focus Service Manager, USU Software AG, and Microsoft, and complements these with its own Cameleon Digital Process Platform for digitizing business processes.

Differentiator

Problem solved

Functional benefit

Brands

• Cameleon: Digital Process Platform developed with EU and Schleswig-Holstein government funding for digital process management solutions.

Products and services

• IT Service Management Consulting
• Enterprise Service Management Consulting
• Micro Focus Service Manager Implementation
• USU Enterprise Service Management Implementation
• Microsoft-based Service Management Consulting
• Cameleon Digital Process Platform
• Project Management Consulting

Quantifiable outcome

• Customer satisfaction: Regular top ratings (Bestnoten) across completed projects.
• +1 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Four partnerships are on record, tiered core and minor.

• Micro FocuscoreTechnology or IntegrationPITC is a Micro Focus Gold Partner and Portfolio Expert in the ITOM (IT Operations Management) product field, with focus areas in Service Management, Asset Management, and Automatization. PITC implements Micro Focus products including Service Manager, SMAX, Asset Manager, and UCMDB for enterprise clients.
• USU Software AGcoreImplementation/ SI/ Consulting PartnerPITC is a USU Consulting Partner with focus areas in Enterprise Service Management and Software Asset Management. PITC implements USU's ESM platform for enterprise clients.
• ITC GmbH Information Technology ConsultingminorStrategic or Co-development PartnerCooperation in the service delivery environment. ITC GmbH and PITC collaborate to provide extended consulting services to clients.
• Landesregierung Schleswig-Holstein (State Government of Schleswig-Holstein)coreOthersPITC received EU and Schleswig-Holstein state government funding for the development of the 'Cameleon' Digital Process Platform. The funding was specifically for R&D to develop a digital process platform for enterprise ITSM use.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• PPI AG: Hamburg-based IT consultancy focused on banks and insurance companies, with ITSM and process consulting offerings. Comparable in target verticals and DACH footprint to PITC.
• iteratec: Mid-sized German software and IT consultancy serving large enterprises, including ITSM-adjacent process and platform work. Comparable in size and DACH enterprise focus.
• Senacor Technologies: Mid-sized German IT consultancy with strong banking and insurance digital transformation practice. Closely comparable to PITC in size, geography, and target verticals, but with broader digital and agile delivery scope.

Broad incumbents

• T-Systems: Deutsche Telekom's enterprise IT services arm with a substantial ITSM/ESM consulting practice serving large German enterprises. Competes with PITC for similar enterprise IT service management engagements at much larger scale.
• msg systems AG: Large German-headquartered IT consulting and software firm with significant ITSM/ESM and banking-compliance practices. Directly comparable to PITC in serving German banks and insurers on ITSM modernization, but at substantially greater scale.
• USU Software AG: German software vendor and consulting provider in Enterprise Service Management and Software Asset Management — and a PITC partner. Comparable as both an indirect competitor and an adjacent vendor in the same ESM buyer conversations.
• Capgemini: Global systems integrator with a dedicated ITSM/ServiceNow and digital transformation practice. Targets the same large-enterprise ITSM modernization budgets that PITC serves in banking, insurance, and manufacturing.
• Atos: Global IT services and consulting firm with established ITSM and digital workplace practices serving European banks, insurers, and manufacturers. Competes with PITC for large ITSM transformation mandates in DACH.
• KPMG (Germany Consulting): Big Four advisory firm with IT advisory and GRC practices serving large German banks and insurers. Competes with PITC for IT-related compliance and ITSM consulting budgets at regulated enterprises.

Regional players

• Arvato Systems: Bertelsmann-owned German IT services provider focused on regulated industries including banking and insurance. Overlaps with PITC in DACH ITSM consulting and compliance-driven transformation work.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pagenkopf-it-consulting-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pagenkopf IT-Consulting