Caribbean Tours

What Caribbean Tours does

Caribbean Tours USA LLC is a Florida-registered destination management company (DMC) and the US-facing subsidiary of the Swiss-rooted Caribbean Tours AG. Founded in 2016 and headquartered in Cutler Bay, Miami, the company specializes in organizing legal, OFAC-compliant travel to Cuba, the Dominican Republic, and Mexico for American travelers and English-speaking international clients. Its core product portfolio comprises four pillars: Company Incentives (MICE), Special Interest tours, Bespoke & Luxury travel, and Active Travel, supported by Cuban E-Visa resale services. The company operates a B2B-led distribution model, serving travel agents and tour operators through curated itineraries, trade-fair presence, and memberships in luxury travel networks (Serandipians, XO Private, LatinConnect, PURE Life Experiences).

The business is asset-light and grounded in human expertise and local relationships rather than proprietary technology. Operations are anchored by 70+ employees in Havana, 25+ exclusive multilingual certified tour guides, and a 20+ year partner network of casas particulares, paladares, and experiential suppliers. Revenue is generated via tour-package sales (3- to 11-night itineraries), transaction fees on accommodation and activity bookings, and per-unit Cuban E-Visa resale ($65 per traveler). Pricing follows a deposit/balance structure (30% at booking, 100% due 30 days prior), with credit-card surcharges of 3%.

The company is privately held with no disclosed institutional funding. Geographic expansion has been pursued selectively, most notably through the January 1, 2023 acquisition of Tierra Maya Tours, which established DMC operations in Playa del Carmen, Mexico. Key compliance credentials include Florida Seller of Travel registration (#ST40822) and structured adherence to US OFAC and BIS 'Support for the Cuban People' travel regulations. The firm is led by Director Andreas Blass (since January 2019) and was recognized as Grand DMC Champion in Serandipians' 2024 annual ranking.

Name

Caribbean Tours

Legal name

Caribbean Tours USA LLC

Website

https://caribbeantours-usa.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

251–500 employees

Short description

Caribbean Tours USA is a Florida-based destination management company (DMC) and US subsidiary of Caribbean Tours AG that designs and operates OFAC-compliant travel to Cuba, the Dominican Republic, and Mexico for American travel agents, tour operators, and MICE clients.

Ownership category

akta.pro rank

Product category

Destination Management Services

NAICS

Tour Operators (561520)

SIC

Services-Amusement & Recreation Services (7900)

akta.pro primary industry

Full-Service Destination Management (Ground Handling & Onsite Operations) (THAHADAA)

akta.pro secondary industries

Inbound DMCs (Full-Service Ground Handling) (THAKAEAA), Destination & Itinerary Management (DMC-Led Experiences, Excursions, VIP Access) (THAHANAE), Luxury & High-End Incentives (Private Jets, Yachts, Ultra-Luxury Stays) (THAHADAK)

Keywords

• Destination management services
• Cuba travel services
• Caribbean tour packages
• Corporate incentive travel
• OFAC-compliant Cuba travel

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Others

Revenue model

1. Tour Package Sales: The company generates revenue through organizing and selling tour packages to Cuba, Dominican Republic, and Mexico. Tours include various durations (3-11 nights) covering destinations like Havana, Trinidad, Viñales, Pinar del Río, and others. The company acts as a DMC (Destination Management Company) creating and selling curated travel experiences.
2. Visa Sales: Caribbean Tours USA is an official Cuban visa reseller. They sell Cuban E-Visas to travelers at $65 per person (regular price $95). Revenue generated from visa processing and resale.
3. Accommodation and Activity Bookings: Revenue from booking accommodations (casas particulares, boutique hotels), restaurants (paladares), activities, transportation, and guide services at destinations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

Caribbean Tours USA LLC is a Destination Management Company (DMC) that designs and delivers land-based travel programs to the Caribbean and legally compliant Cuba for travel agents, tour operators, and corporate clients. It sells FIT and group tour packages, ground handling, and OFAC/BIS-licensed Cuba visa and permit processing, with on-the-ground operations supported by offices in Miami, Havana, Santo Domingo, and Playa del Carmen. The offering is built around the parent company Caribbean Tours AG's 25+ years of regional experience and a 70+ person Havana-based team.

Product overview

Caribbean Tours USA is a destination management company (DMC) offering a portfolio of travel services across Cuba, the Dominican Republic, and Mexico. The core offering consists of four main product lines: Company Incentives (MICE travel), Special Interests Tours, Bespoke & Luxury Travel, and Active Travel. Supporting services include Cuban visa processing (E-Visa). The product portfolio includes diverse tour sub-products such as cigar tours, e-bike adventures, culinary experiences, religious/heritage tours, sustainable travel programs, and women-focused tours. Operations in Mexico were expanded through the 2023 acquisition of Tierra Maya Tours. All Cuba operations are structured around OFAC-compliant 'Support for the Cuban People' travel categories, utilizing locally-operated casas particulares (B&B) and paladares (private restaurants).

Differentiator

Problem solved

Functional benefit

Products and services

• Cuba Travel Programs End-to-end licensed Cuba travel programs for travel agents, tour operators, and corporate clients, including FIT and group itineraries, ground handling, and documentation support under U.S. OFAC and BIS regulations.
• Dominican Republic Tour Packages Curated tour packages and ground services in the Dominican Republic, delivered through the company's Santo Domingo office for travel agents and tour operators.
• Mexico Travel Services Ground services and tour packages in Mexico, coordinated through the Playa del Carmen office for travel agents, tour operators, and corporate clients.
• Cuba Visa and Permit Processing U.S. OFAC/BIS-compliant visa and travel permit processing for individual travelers and groups traveling to Cuba, sold as a standalone service or bundled with tour packages.
• Group and Corporate Incentive Travel Customized group, MICE, and incentive travel programs across Cuba, the Dominican Republic, and Mexico, designed for corporate buyers and group organizers.
• Tierra Maya Tours Acquired tour brand offering experiential and high-end itineraries in the Caribbean and broader region, integrated into the Caribbean Tours USA portfolio.

Quantifiable outcome

• More than 25,000 clients served per year
• +1 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Tierra Maya TourscoreStrategic or Co-development Partner · 1 January 2023Strategic acquisition of Tierra Maya Tours, a renowned agency in Playa del Carmen, Mexico on January 1, 2023. This expansion enabled Caribbean Tours to extend expertise to Mexico, providing seamless 'one-stop shop' for three major destinations.
• CubancancoreStrategic or Co-development PartnerDirect cooperation with Cubancan as the primary ground handler in Cuba. This partnership ensures professional and smooth planning and implementation of travel programs, with Cubancan supporting the team of over 70 employees in Havana.
• Serandipians (Travellermade.com)coreChannel Partner/ Reseller/ DistributorMembership network providing access to exclusive luxury travel professionals. Caribbean Tours was recognized as Grand DMC Champion in Serandipians' annual ranking.
• XO PrivateminorChannel Partner/ Reseller/ DistributorMembership network of bespoke travel experiences providers, connecting with luxury travel advisors worldwide.
• LatinConnectminorChannel Partner/ Reseller/ DistributorEnabling travel business network providing connections with Latin American travel professionals and operators.
• PURE Life ExperiencesminorChannel Partner/ Reseller/ DistributorNetwork of luxury travel professionals focused on experiential and meaningful travel experiences.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cubaencounter (Intrepid Travel): Intrepid-acquired Cuba specialist offering small-group Cuba tours; comparable as a Cuba-DMC competitor but operating inside a much broader global adventure-travel incumbent with stronger scale and brand.
• Travel Impressions: Major US-based Caribbean and Mexico tour wholesaler serving travel advisors; comparable B2B distribution layer with overlapping Caribbean/Mexico product but at significantly larger scale and broader portfolio.
• Island Destinations: US wholesale DMC and tour operator focused on Caribbean and Mexico FIT/group travel; comparable as a Caribbean-region DMC serving US travel agents, but with a broader multi-island portfolio versus Caribbean Tours' three-destination focus.

Direct peers

• Avanti Destinations: US-based DMC specializing in Caribbean, Mexico, and Latin America FIT and group travel for travel advisors; directly comparable DMC peer with similar multi-destination ground-handling model and B2B advisor channel.
• Insight Cuba: US-based tour operator specializing in legal, people-to-people Cuba travel for American travelers; competes head-to-head with Caribbean Tours USA in OFAC-compliant Cuba itineraries, MICE, and special-interest tours.
• Cuba Educational Travel: Specialist US-based tour operator running people-to-people Cuba trips for universities, schools, and cultural travelers; competes in the same Cuban special-interest and cultural tour subsegments Caribbean Tours serves.
• Cuba Travel Network (CTN): Destination management company focused on Cuba travel with US-facing operations; directly comparable DMC competitor serving B2B travel agents and tour operators in the same OFAC-compliant Cuba niche.

Emerging players

• Tierra Maya Tours (predecessor entity): DMC previously based in Playa del Carmen serving Mexico; acquired by Caribbean Tours USA in 2023, so the standalone comparable is more historical, but previously a direct DMC peer in the Mexican inbound market for US travel agents.

Regional players

• Collette (Caribbean/Cuba programs): Large escorted-tour operator with Cuba and Caribbean itineraries sold primarily in North America; comparable as a Cuba-servicing tour operator for US travelers but focused on guided group tours rather than bespoke DMC services.
• Universal Caribbean Holidays: Wholesale tour operator offering Caribbean-inclusive packages to UK and European travel agents; comparable DMC/wholesaler competitor for Caribbean destinations, but operating in different source markets from Caribbean Tours USA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caribbean Tours