What Respite Now does

Respite Now is a Melbourne-based, Australian family-run provider of NDIS-registered disability support and aged-care services operating from its headquarters in Hawthorn East, Victoria. The company delivers personal care, domestic assistance, community access, transport, meal preparation, in-home respite, 24/7 live-in care, and centre-based group activities through directly employed, police-checked, multilingual personal carers (with Italian, Mandarin, Greek and other language capabilities). Its flagship operational asset is the proprietary ClientCarerMatchmaker (CCM), a Values, Interests & Preferences care matching model that runs clients through a four-stage process (stringent recruitment, customer insight and family meeting, data analysis matching, and a director-led door-to-door carer introduction) before services commence, followed by end-of-first-day satisfaction follow-up.

The business generates revenue primarily through hourly, government-funded NDIS billings at prescribed rates of AUD $70.23/hr for most service categories, $75.98/hr for Positive Behaviour Support Implementation and $80.06/hr for Capacity Building, with parallel aged-care revenue accessed through ACAT assessments and government subsidies. Pricing is therefore usage-based and rate-capped rather than discretionary. Go-to-market is referral-led: clients are acquired primarily through support coordinators and care advisors from leading private and not-for-profit NDIS providers in Melbourne, supplemented by inbound phone, email and online enquiry, community engagement events, and a content marketing blog. Respite Now serves NDIS participants, aged-care clients, family carers, and neurodiverse individuals across approximately 12 Melbourne local government areas with specialisation in the eastern and northern suburbs.

Name

Respite Now

Legal name

Respite Now

Website

https://www.respitenow.com.au

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

Respite Now is a Melbourne-based, family-run, NDIS-registered provider of in-home disability and aged-care services, using a proprietary ClientCarerMatchmaker VIP matching model to deliver personalised, multilingual care across eastern and northern Melbourne LGAs.

Ownership category

akta.pro rank

Product category

Disability and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

In-Home Respite Care (Hourly/Short-Shift) (HSABAGAA)

akta.pro secondary industries

Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ), Respite Caregiver Staffing & Coverage (HSABAMAF)

Keywords

• NDIS disability services
• Aged care services
• In-home respite care
• Disability support services
• Community care services

Headquarters

HQ city

Hawthorn

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. NDIS Funded Care Services: Respite Now is a registered NDIS provider delivering government-funded disability support services. Services are billed in accordance with NDIS Pricing Arrangements and Price Limits effective 1 July 2025. Clients can be plan-managed, self-managed, or NDIS-managed.
2. Aged Care Services: Aged-care services arranged and delivered, with referrals organized for government funding types (e.g., ACAT assessments) to help cover costs.
3. Respite and In-Home Care: Flexible in-home care ranging from 2-hour sessions to 24/7 live-in care. Service types include personal care, domestic assistance, community access, transport, meal preparation, and advocacy.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Respite Now is a Melbourne-based registered NDIS provider that delivers in-home disability and aged-care services, including respite, personal care, and community participation, across the Melbourne metropolitan area. The organization matches clients to carers through its proprietary ClientCarerMatchmaker (CCM) system that aligns values, interests and preferences, supported by multi-lingual carers (Italian, Mandarin, Greek) and a physical Activity Centre in Hawthorn East.

Product overview

Respite Now is a Melbourne-based NDIS registered care provider offering a coordinated suite of disability, aged-care, and respite services. The core offerings include the proprietary ClientCarerMatchmaker (a VIP care matching model unique in Melbourne), NDIS Services covering community participation, daily living skills, and 24/7 care, and Aged-Care Services for seniors at home and in the community. Additional services include an Activity Centre for music, art and movement activities, autism and neurodiverse support programs, and Scam Alert presentations. Services are delivered through personal carers with multilingual capabilities (Italian, Mandarin, Greek and other languages) and guided by the RITCHLY values framework.

Differentiator

Problem solved

Functional benefit

Products and services

• NDIS Disability Support Services
• Aged-Care Respite and Support Services
• ClientCarerMatchmaker (CCM)
• Activity Centre (Hawthorn East)
• Autism and Neurodiverse Support Services
• Multi-Lingual Care Services
• Scam Alert Education Presentations

Quantifiable outcome

• Follow-up satisfaction calls at end of first day of care to ensure client and family happiness with matched carer

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Five partnerships are on record, tiered minor and core.

• Outdoors IncminorStrategic or Co-development PartnerRespite Now collaborates with Outdoors Inc on participant activities, including outdoor experiences such as canoeing on the Murray River and 'The Three Gorges Walks and Drumming Holiday'. These joint programs provide participants with enriching outdoor and community engagement activities.
• Local Government Areas (Whitehorse, Boroondara, Glen Eira, Maroondah, Darebin, Nillumbik, Monash, Manningham, Banyule, Hume, Yarra Valley, Whittlesea)coreStrategic or Co-development PartnerRespite Now provides disability and aged-care support services across multiple Melbourne LGAs. These LGAs represent the geographic service area and are where the company has established operational presence and community relationships.
• Leading NDIS Support Coordinators and Care Advisors (Private and Not-for-Profit)coreChannel Partner/ Reseller/ DistributorClients are primarily referred through support coordinators and care advisors from leading private and not-for-profit industry leaders in Melbourne. Respite Now is a provider of choice for these coordinators and also refers clients to partner organisations where specific supports are not provided.
• Aged Care Assessment Team (ACAT)minorChannel Partner/ Reseller/ DistributorRespite Now arranges ACAT assessments for clients wanting to access government aged-care funding. ACAT assessors review client needs to determine eligibility for government-subsidised care packages.
• NDIS Quality and Safeguards CommissioncoreStrategic or Co-development PartnerRespite Now is a registered NDIS provider operating under the NDIS Quality and Safeguards Framework. The company adheres to NDIS Practice Standards and Code of Conduct, and is subject to independent audits. The NDIS Commission handles complaints that cannot be resolved directly with Respite Now.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Just Better Care: National Australia-wide franchised network providing in-home NDIS and aged care services. Most directly comparable as a registered NDIS provider delivering personal care, respite, and community access in clients' homes.
• Simply Helping: Franchised Australian home care provider offering personal care, domestic assistance, respite, and community access under NDIS and aged-care funding. Comparable on service scope, customer base, and franchised local delivery model.
• Home Care Assistance: Franchised provider of in-home aged and disability care across Australian capital cities including Melbourne. Comparable on premium in-home personal care positioning and Melbourne service area.

Broad incumbents

• KinCare: Large national in-home aged care and NDIS provider offering personal care, domestic assistance, and respite services. Comparable on service mix and government-funded customer base but operates at much greater scale across multiple states.
• Blue Care: Queensland-based, large not-for-profit provider of aged care, disability, and respite services across QLD and northern NSW. Comparable on registered NDIS/aged-care delivery model but is a broader incumbent with residential facilities.
• Healthcare Australia: Largest Australian healthcare staffing agency placing nurses, carers, and support workers across NDIS, aged care, and acute settings. Comparable on NDIS carer staffing and aged-care workforce, but operates a staffing-broker model rather than direct in-home care.

Emerging players

• Five Good Friends: Tech-enabled Australian in-home care provider matching helpers with NDIS and aged-care clients via a proprietary platform. Comparable on matching-driven model and NDIS funding but with a software-platform angle rather than a hands-on introduction workflow.
• myPlace Support Coordination: Melbourne-based NDIS support coordination and plan management provider that refers participants to service providers like Respite Now. Comparable on NDIS participant focus in Melbourne and channel-partner role, though operates one step upstream in the value chain.

Regional players

• Care Connect: Australian not-for-profit providing home care, NDIS support coordination, and respite services across multiple states. Comparable on NDIS support coordination and aged-care delivery, though primarily operates in NSW and QLD rather than Melbourne.
• integratedliving Australia: Not-for-profit providing home care, respite, and wellness services to seniors and people with disabilities across rural and regional Australia. Comparable on aged-care respite and personal-care delivery but with rural rather than metro Melbourne footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NowRespite
• Facebookfacebook.com/respitenowmelbourne
• LinkedInlinkedin.com/company/respite-now-australia-

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Respite Now