Government of Western Australia

State Government Serviceswa.gov.au

Government of Western Australia is the state government of Western Australia, delivering universal public services including healthcare, policing, water regulation, training, and digital identity (ServiceWA app) to the state's citizens, businesses, and visitors, funded by mineral royalties, GST, payroll tax, and fees.

Company typePrivate
Founded1829
HeadquartersPerth, Australia
Headcount5,001–10,000
GTM typeB2C
OfferingServices

What Government of Western Australia does

Government of Western Australia is the constitutional state government of Western Australia, headquartered in Perth at Dumas House. Operating as a public sector organization with 10,000+ employees and a network of core operating subsidiaries including the Western Australia Police Force (approximately 9,000 staff across 200 facilities and 15 policing districts), the Department of Water and Environmental Regulation (DWER), the Department of Creative Industries, Tourism and Sport (CITS), the Department of Training and Workforce Development, and the Department of Local Government, Industry Regulation and Safety, the government delivers universal public services to the state's citizens, residents, businesses, and visitors.

Its product portfolio centers on a platform-plus-services digital architecture: the WA.gov.au web portal serves as the central information gateway, the ServiceWA mobile app acts as a citizen-facing digital identity and service delivery platform (including a digital driver's license launching in 2027 with selective disclosure capabilities), MyCouncil provides local government transparency, and DWER's Water Online and Environment Online handle licensing and compliance. Specialized systems include APValet (an AI/OCR-powered accounts payable automation using the Peppol eInvoicing framework for the WA Police Force) and Safe2Say for crime reporting. Distribution is omnichannel, combining digital platforms with physical ServiceWA shops, 200+ police stations across nine regional office networks, and channel partnerships with local councils via MyCouncil.

Revenue is generated through a diversified government revenue model: mineral royalties (with iron ore comprising 86% of state exports), federal Goods and Services Tax (GST) distribution, payroll tax, fees and charges for permits and licensing, and stamp duty (with first-home-buyer exemptions). The state is projecting a $2.4 billion budget surplus for 2026 and a $6.6 billion uplift in GST share for 2026-27, supporting a $9.1 billion health sector budget allocation and a $4.7 billion housing sector allocation. Go-to-market is direct-to-citizen via multiple access points combined with channel-partner relationships through local government councils, serving WA Citizens and Residents as the primary customer segment, with secondary segments including business owners, public sector employees, and visitors.

Government of Western Australia firmographics

Firmographics

Name: Government of Western Australia
Legal name: Government of Western Australia
Website: https://wa.gov.au
Company type: Private
Founded year: 1829
Operating status: Operating
Headcount range: 5,001–10,000 employees
Short description: Government of Western Australia is the state government of Western Australia, delivering universal public services including healthcare, policing, water regulation, training, and digital identity (ServiceWA app) to the state's citizens, businesses, and visitors, funded by mineral royalties, GST, payroll tax, and fees.
Ownership category
akta.pro rank

Government of Western Australia industry classification

Industry

Product category: State Government Services
NAICS: Other General Government Support (921190), Justice, Public Order, and Safety Activities (922), Administration of Housing Programs, Urban Planning, and Community Development (925), Public Finance Activities (921130), Justice, Public Order, and Safety Activities (9221)
SIC: Services-Management Services (8741), Transportation Services (4700), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300), Services-Facilities Support Management Services (8744)
akta.pro primary industry: Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)
akta.pro secondary industries: Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL), State/Provincial Health Department & Public Health Administration (BPAIABAH), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

State government services
Digital government platforms
Public safety services
Environmental regulation
Public infrastructure management

Where Government of Western Australia is headquartered

Location

Headquarters

HQ city: Perth
HQ country: Australia
HQ region: Oceania

Offices6 records

Markets served

Government of Western Australia business model

Business model

GTM type: B2C
Offering type: Services
Cost components: Personnel, Infrastructure, Operations, Technology or R&D, Others

Revenue model

Mineral Royalties: Revenue collected from mining companies operating in Western Australia, primarily iron ore, gold, and other mineral resources extracted from the state
Goods and Services Tax (GST): Federal GST revenue distributed to Western Australia, representing a major portion of state government revenue
Payroll Tax: State-based tax on employer payrolls, contributing to government revenue from businesses operating in Western Australia
Fees and Charges: Government service fees charged for various permits, licenses, registrations, and public services provided to citizens and businesses
Stamp Duty: Duty charged on documents and transactions including property transfers, with exemptions available for first home buyers

Pricing tiers

Model	Billing	Price
Other	One time/ perpetual license	Stamp Duty Exemption for First Home Buyers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Government of Western Australia product offering

Product offering

Core offering

The Government of Western Australia delivers a comprehensive range of public services to state citizens, residents, and businesses through state-level departments and agencies. Core functions span healthcare, education, law enforcement, environmental and water regulation, transport infrastructure, emergency services, and administrative services such as births, deaths, marriages, and licensing. These services are delivered through digital platforms including the ServiceWA mobile app and the WA.gov.au portal, supported by physical service centers, police stations, and regional offices across metropolitan and regional areas of Western Australia.

Product overview

The Government of Western Australia operates a portfolio of digital products and services delivered through multiple platforms. Core platforms include the WA.gov.au portal (central government information hub), ServiceWA app (mobile digital identity including driver's licenses), and department-specific systems such as WA Police Force services (APValet for accounts payable, crime reporting), DWER online services (water licensing, environmental regulation), and MyCouncil (local government transparency). The architecture is platform-plus-services rather than a single unified product, with each platform serving distinct citizen and business needs.

Differentiator

Problem solved

Functional benefit

Products and services

ServiceWA App Centralized mobile application providing Western Australian citizens with access to digital government services, digital identity verification, credential management, and selective disclosure of identity information. Targeted at individual citizens needing a single gateway to multiple government services.
WA.gov.au Portal Official government website serving as the primary digital gateway for Western Australian citizens and businesses to access government information and services across all state departments and agencies.
APValet (WA Police Accounts Payable System) AI-powered accounts payable automation system that uses optical character recognition (OCR) and cloud-based SaaS technology to extract and process invoice data, supporting eInvoicing via the Peppol framework. Operated by the WA Police Force for its own accounts payable function.
MyCouncil Local government transparency and accountability platform enabling citizens to view and compare how Western Australian local councils raise, spend, and manage their money, and to access local council services through a centralized portal.
DWER Online Services (Water Online and Environment Online) Online regulatory services operated by the Department of Water and Environmental Regulation, including Water Online and Environment Online platforms for water licensing, environmental approvals, and compliance management. Targeted at businesses, license holders, and the public interacting with state environmental and water regulations.
WA Police Force Digital Services Digital services operated by the Western Australia Police Force including online crime reporting, incident management, police information access, and the Safe2Say portal for reporting sex crimes. Targeted at citizens requiring non-emergency police services and information.

Companies that use Government of Western Australia

Customer profile

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Government of Western Australia technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Feature3 records

Government of Western Australia partnerships and signals

Strategic signal

Partnerships

Six partnerships are on record, tiered core and minor.

Rio TintocoreStrategic or Co-development PartnerJoint venture partnership for seawater desalination project valued at approximately $1.1 billion. Rio Tinto, a major mining company operating in Western Australia, partners with the state government on critical water infrastructure to support mining operations and regional water security.
Viva EnergycoreStrategic or Co-development PartnerPartnership arrangement with Viva Energy (formerly Shell) and Rio Tinto for strategic diesel reserve capabilities, ensuring energy security for critical infrastructure and operations in Western Australia.
Cambridge GulfcoreStrategic or Co-development PartnerPartnership with Cambridge Gulf for strategic diesel storage and distribution capabilities, supporting fuel supply chains for regional Western Australia operations.
WorleyminorImplementation/ SI/ Consulting PartnerEngagement of Worley as a technical services partner for the Westport Program, a strategic initiative to develop next-generation port infrastructure in Western Australia for improved freight and trade capabilities.
SynergycoreStrategic or Co-development PartnerSynergy, Western Australia's leading electricity generator and retailer, purchases renewable energy through power purchase agreements on behalf of government agencies, supporting the state's clean energy transition and sustainability goals.
Water CorporationcoreStrategic or Co-development PartnerWater Corporation, the principal water utility for Western Australia, participates in renewable energy purchasing agreements, demonstrating cross-government collaboration on sustainability initiatives.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Government of Western Australia competitors and assessment

Company assessment

Direct peers

Government of British Columbia: Canadian provincial government with the BC Services Card digital identity platform and comparable citizen-service delivery model, providing a relevant international peer for digital government strategy.
Government of Texas: Large US state government operating comparable citizen services, law enforcement, and infrastructure programs; useful scale benchmark given Texas's comparable economic size and resource-economy profile.
Australian Capital Territory Government: Australian territory government operating Access Canberra digital services with comparable small-jurisdiction service delivery model, including digital driver's license programs launched ahead of WA.
Government of South Australia: Mid-sized Australian state government with comparable service portfolio, citizen-facing mySAGOV account platform, and similar statewide law enforcement and community service delivery model.
State Government of Tasmania: Smaller Australian state government operating comparable citizen services, digital platforms, and Tasmania Police; useful smaller-jurisdiction benchmark for service delivery efficiency.
State Government of Victoria: Another Australian state government operating comparable citizen-facing digital services (Service Victoria app), statewide policing, health, and education portfolios with similar constitutional structure and federal-state fiscal dynamics.
State Government of Queensland: Resource-rich Australian state government with comparable mining royalty revenue streams, large geographic footprint, and similar digital government initiatives including QLD Digital License.
Northern Territory Government: Australian territory government with comparable geographic dispersion challenges, remote service delivery, and resource-economy revenue profile across a small population base.
Government of Alberta: Canadian provincial government with comparable resource-revenue concentration (oil and gas), similar constitutional role within a federation, and parallel challenges in energy transition and digital service modernization.
State Government of New South Wales: Australia's largest state government, operating the Service NSW digital platform with mobile driver's licenses, statewide law enforcement, and comparable portfolio breadth across health, transport, and community services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

Government of Western Australia financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Government of Western Australia leadership team

Management profile

Number of profiles

Profiles8 records

Government of Western Australia subsidiaries and ownership

Company hierarchy

Subsidiaries5 records

Government of Western Australia funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Government of Western Australia M&A and investment

M&A and investment

M&A

Investments25 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Government of Western Australia

What does Government of Western Australia do?

Is Government of Western Australia a public or private company?

Government of Western Australia is a private company. It is classified as state government owned and is currently operating.

When was Government of Western Australia founded?

Government of Western Australia was founded in 1829. It employs 5,001 to 10,000 people.

Where is Government of Western Australia based?

Government of Western Australia is headquartered in Perth, Australia, in the Oceania region.

How does Government of Western Australia make money?

Five revenue lines are on record. Mineral Royalties are the primary driver. The others are goods and Services Tax (GST), payroll Tax, fees and Charges and stamp Duty.

Who are Government of Western Australia's main competitors?

Direct peers on record are Government of British Columbia, Government of Texas, Australian Capital Territory Government, Government of South Australia, State Government of Tasmania, State Government of Victoria, State Government of Queensland, Northern Territory Government, Government of Alberta and State Government of New South Wales.

Does Government of Western Australia have an API?

No public API is recorded for Government of Western Australia.

What industry is Government of Western Australia in?

Government of Western Australia's product category is State Government Services. Its primary akta.pro industry code is BPAIAAAE, Government Digital Service & eGovernment (Service Delivery, IDs, Portals), with a secondary code of BPAIACAL, Community Safety Administration (Fire/EMS, Emergency Management). Its NAICS code is 921190 and its SIC code is 8741.