Shrewsbury Road Surgery

What Shrewsbury Road Surgery does

Shrewsbury Road Surgery is an NHS General Medical Services (GMS) GP practice operating from a single site at Shrewsbury Road, Forest Gate, London E7 8QP, serving a registered panel of approximately 17,000 patients. The practice delivers the standard NHS primary care bundle — consultations, chronic disease management, vaccinations, health checks, referrals, sickness certification, and repeat prescriptions — and is staffed by a multi-modal GP workforce comprising partners, salaried GPs, long-term and short-term locums, and a GP Registrar cohort, supported by a Practice Manager. The Patient Participation Group, established in 2001, provides quarterly patient oversight through 12 volunteer representatives.

The practice's product surface is increasingly digital-first, built around an Accurx-powered Total Triage system that requires every patient contact to be submitted electronically before any appointment is booked, with clinician-led routing to the most appropriate resource (GP, pharmacist, or physiotherapist). The NHS App is used for repeat prescriptions, appointment booking, and medical record access, and supplementary integrations include Swiftqueue for phlebotomy bookings and NHS 111 for out-of-hours triage. The practice holds a Care Quality Commission Good rating, Armed Forces Veteran Friendly accreditation from NHS England, and Safe Surgeries status from Doctors of the World UK, and operates as a training practice for GP registrars and Queen Mary University medical students.

The revenue model is fundamentally NHS-contracted: services are free at point of use for UK residents and funded through NHS capitation and enhanced service payments. The only material non-NHS income stream disclosed is private travel vaccinations for vaccines not covered by NHS provision, charged on a fee-for-service basis. The practice is a member of the North East 2 Primary Care Network, which delivers the Enhanced Access Service for evening and weekend appointments across member practices. No external investors, parent entities, funding rounds, or M&A activity are disclosed, and the entity operates as an independent GP partnership under UK healthcare regulation.

Name

Shrewsbury Road Surgery

Legal name

Shrewsbury Road Surgery

Website

https://shrewsburyroadsurgery.co.uk

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Shrewsbury Road Surgery is a single-site NHS GP practice in Forest Gate, London, serving approximately 17,000 registered patients through NHS-funded primary care, Accurx-powered total triage, and an Enhanced Access Service partnership with the North East 2 Primary Care Network.

Ownership category

akta.pro rank

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. NHS Funded GP Services: The practice is an NHS GP surgery providing services funded by the National Health Service. Services are free at point of use for UK residents. Revenue comes from NHS funding contracts.
2. Private Travel Vaccinations: Some travel vaccines are ordered on a private prescription and incur a charge over and above the normal NHS prescription charge, as not all travel vaccinations are included in NHS services.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Shrewsbury Road Surgery is an NHS GP practice delivering comprehensive primary healthcare services to approximately 17,000 registered patients. Core offerings include GP consultations, health checks, chronic disease management, vaccinations (including private travel vaccines), repeat prescriptions, test results, sickness certification, and online consultations via the Accurx Total Triage system with NHS App integration.

Product overview

Shrewsbury Road Surgery is a single-site NHS GP practice providing comprehensive primary healthcare services through an integrated digital and in-person model. The core offering is NHS GP Services, which includes consultations, vaccinations, chronic disease management, and referrals. Digital services are delivered primarily through the Accurx-powered Total Triage system for online consultations and the NHS App for repeat prescriptions and appointment management. The practice operates as part of the North East 2 Primary Care Network to provide Extended Access appointments (evenings and weekends). Additional services include travel vaccinations, sickness certification, test results, and new patient registration. The practice holds Safe Surgery and Veteran Friendly accreditations, demonstrating commitment to accessible care for vulnerable populations.

Differentiator

Problem solved

Functional benefit

Products and services

• NHS GP Services Comprehensive NHS General Practitioner services providing primary medical care to registered patients including consultations, health checks, vaccinations, chronic disease management, and referrals to specialist services.
• Total Triage / Online Consultation System Digital consultation system powered by Accurx enabling patients to submit medical requests and admin queries electronically. Total triage allows clinical staff to assess urgency and assign to appropriate clinicians (GP, pharmacist, physiotherapist) and determine consultation type (face-to-face or telephone).
• Repeat Prescriptions Service Online prescription ordering service allowing patients to request repeat medications. Prescriptions can be sent electronically to a nominated pharmacy. Processing takes 48 hours (two working days). Pharmacies can also order on behalf of patients.
• Appointment Booking System Multi-channel appointment booking including online requests via Accurx, telephone booking, NHS App booking, and in-person booking. Same-day appointments available for urgent issues. Nurse appointments for smears, immunisations, and vaccinations. Enhanced Access Service provides evening and weekend appointments.
• Test Results Service Blood test and specimen collection service. Patients can self-refer for blood tests at Shrewsbury Road Health Centre via Swiftqueue. Test results typically available within a week. Specimens must be dropped off by 10am.
• Sickness Certificates (Fit Notes) Medical certification service for patients off work due to illness. Fit notes required after 7 consecutive days of illness. Self-certification (SC2) available for absences of 7 days or less.
• Travel Vaccinations Travel health service providing vaccinations and advice for patients travelling abroad. Initial risk assessment form required; vaccines ordered specifically for travel. Private prescriptions available for non-NHS travel vaccines.
• Enhanced Access Service Extended hours primary care appointments provided through North East 2 Primary Care Network. Evening appointments (6:30pm-8pm) and Saturday appointments (9am-5pm) with GPs, nurses, and other healthcare professionals. Available to patients of member practices.
• New Patient Registration Online and in-person patient registration service. Safe Surgery designation ensures registration is available regardless of ID, address proof, or immigration status. Postcode boundary checking available.
• Veteran Friendly Accredited Services Armed Forces veteran-friendly accredited GP practice offering priority treatment for service-related conditions, dedicated veterans mental health services (Op COURAGE), and referrals to the Veterans Trauma Network. Clinical lead for veteran health available.

Quantifiable outcome

• 17,000 registered patients served

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Doctors of the World UKcoreStrategic or Co-development PartnerPartnership to ensure the practice offers a welcoming space for everyone who seeks to use their services, regardless of immigration status. Everyone in the UK has the right to free care from a GP.
• North East 2 Primary Care Network (GP Co-Operative)coreStrategic or Co-development PartnerProvides Enhanced Access Service offering pre-bookable routine primary care appointments with GPs, nurses and other healthcare professionals at Shrewsbury Road Surgery during evenings and weekends.
• Barts Health NHS TrustminorStrategic or Co-development PartnerShrewsbury Road Health Centre hosts clinics operated by Barts Health. Patients may need to take specimens to Newham General Hospital (Barts Health) for pathology if collected after 10am.
• NHS EnglandcoreStrategic or Co-development PartnerNHS England requires net earnings disclosure and provides the NHS App platform. The practice operates under NHS contracts and follows NHS guidelines and regulations.
• AccurxcoreTechnology or IntegrationAccurx enables NHS GP practices to offer online consultations to patients. Total triage system built by NHS GPs for NHS patients, designed to enhance patient access and improve practice efficiencies.
• NHS 111minorChannel Partner/ Reseller/ DistributorNHS 111 provides non-emergency medical advice and can direct patients to appropriate care including out of hours GP services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Push Doctor: UK digital GP consultation provider offering video appointments via the NHS and private channels, comparable as a primary care service using remote consultation technology.
• GP at Hand (Babylon Health): NHS-registered digital-first GP practice serving patients across London with online consultation as the primary access route, directly comparable as an NHS GP service using digital triage similar to Shrewsbury's Accurx-based model.
• Livi (formerly Kry): Provides NHS-funded video GP consultations through partner practices and is one of the major digital GP platforms integrated with the NHS App, comparable as an NHS primary care delivery model.

Broad incumbents

• Modality Partnership: Large multi-site NHS GP super-partnership operating across England; comparable as a scaled NHS primary care provider with multiple practices under one governance structure.
• The Practice Group: Operates a portfolio of NHS GP practices across the UK, comparable as a multi-site NHS primary care operator with similar contracting and accreditations.
• Hurley Group: London-based NHS GP partnership operating multiple practices and urgent care services; comparable as a multi-site NHS primary care provider with training practice status.
• AT Medics: Operates multiple NHS GP practices, primarily in London, comparable as a multi-site urban NHS primary care provider with similar patient demographics.

Emerging players

• eConsult: Provider of online consultation and total triage platforms widely used by NHS GP practices, directly comparable to the Accurx-powered digital triage Shrewsbury Road has implemented.
• Zava: Online doctor and digital consultation service operating in the UK, comparable as a tech-enabled primary care provider offering remote consultations.
• Evergreen Life: NHS-integrated personal health record and GP services platform, comparable as a technology-enabled NHS primary care access model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/154778151244431
• LinkedInlinkedin.com/company/shrewsbury-road-surgery

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shrewsbury Road Surgery