Welcome Collective

What Welcome Collective does

Welcome Collective (Le Collectif Bienvenue) is a Montreal-based registered Canadian charity (BN 76524-7515-RR0001) founded around 2020 that delivers essential material and psychosocial support to refugee claimants and other people with precarious immigration status in the Greater Montreal area. Its material services comprise structured programs distributing gently used furniture (Bienvenue Chez Vous), mattresses (Bien Dormir), winter clothing (Bienvenue L'hiver), and school supplies, all sourced through donations and redistributed from a single warehouse at 9494 boul. St-Laurent. Its social services include a bilingual Walk-in Welcome Centre, an online resource platform called The Welcome Guide (hosted on Zendesk), and information workshops on the refugee claim process; a Support Clinic for asylum and PRRA application assistance is scheduled to launch in Summer 2026.

The organization operates a community-led, volunteer-driven model, mobilizing longtime Montrealers and newcomers across warehouse, truck/delivery, and seasonal Winter Ambassador roles, with services delivered free of charge to beneficiaries. Revenue is generated through individual and corporate monetary donations (tax-receipted) and in-kind contributions of furniture, household goods, clothing, baby items, and school supplies. The organization is governed by a Board of Directors, currently in an executive transition following the announced departure of its General Director Dina and concurrent recruitment of a successor. Welcome Collective is also an active advocacy participant, having successfully mobilized federal court interventions to suspend deportations, and partners with the Canadian Council for Refugees on the national 'We're Better Together' campaign.

Name

Welcome Collective

Legal name

Welcome Collective

Website

https://welcomecollective.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Welcome Collective is a Montreal-based registered Canadian charity that provides free furniture, clothing, and psychosocial support to refugee claimants and people with precarious immigration status through volunteer-driven programs and a walk-in welcome centre.

Ownership category

akta.pro rank

Product category

Refugee Support Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Emergency and Other Relief Services (62423), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Refugee & Immigrant Support Services (BPAGAEAI)

akta.pro secondary industries

Refugee & Humanitarian Newcomer Orientation (Resettlement Support) (EDAAADAI), Emergency Shelter, Camp Management & Non-Food Items (NFI) (BPAGAAAC)

Keywords

• Refugee support services
• Humanitarian aid programs
• Charitable donation services
• Social support services
• Refugee resettlement assistance

Headquarters

HQ city

Montréal

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Donations (Monetary): The organization accepts financial donations from individuals and businesses. Registered Canadian charity (76524-7515-RR0001) issues tax receipts for donations. Financial support is used to operate essential goods programs and social support services.
2. In-kind Donations: Accepts gently used furniture, household items, winter clothing, baby items, and school supplies from individuals and businesses. These in-kind donations are redistributed to refugee claimant families through various programs.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Welcome Collective redistributes donated furniture, mattresses, winter clothing, household items, baby items, and school supplies to refugee claimant families in Montreal, and provides psychosocial support through information workshops, a walk-in centre, an online resource guide, and an upcoming asylum application support clinic. The organization mobilizes volunteers and community members to deliver these essential goods programs and social support services at no cost to clients.

Product overview

Welcome Collective offers a comprehensive suite of material and psychosocial support programs for refugee claimants and newcomers with precarious immigration status in Montreal. The core offerings include essential goods programs (Bienvenue Chez Vous for furniture, Bien Dormir for mattresses, and Bienvenue L'hiver for winter clothing) and social support programs (Understanding the Refugee Claim workshops, The Welcome Guide online resource, and the Welcome Walk-in Centre). Additional programs include school supplies and baby item donations, the Winter Ambassador seasonal volunteer initiative, and an upcoming Support Clinic launching Summer 2026 for asylum application preparation.

Differentiator

Problem solved

Functional benefit

Brands

• Bienvenue Chez Vous: Furniture support program providing furniture, mattresses, and household items to refugee claimant families with priority given to families with multiple young children, single mothers, pregnant women, and people with disabilities
• Bien Dormir
• Bienvenue L'hiver
• The Welcome Guide
• Support Clinic

Products and services

• Bienvenue Chez Vous (furniture program) Furniture support program providing gently used furniture and household items to refugee claimant families in Montreal, with priority for families with multiple young children, single mothers, pregnant women, and people with disabilities.
• Bien Dormir (mattress program)
• Bienvenue L'hiver (winter clothing program)
• Understanding the Refugee Claim (workshop)
• The Welcome Guide
• The Welcome Walk-in Centre
• School Supplies Program
• Support Clinic Program pairing volunteers with refugee claimants to assist in drafting asylum and Pre-Removal Risk Assessment (PRRA) protection applications.

Quantifiable outcome

• Distributes thousands of winter clothing items annually to refugee claimant families

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Canadian Council for RefugeesmoderateGTM or Marketing PartnerWelcome Collective is supporting the 'We're Better Together' national campaign led by the Canadian Council for Refugees and partners. The campaign aims to boost Canada's support for immigrants and refugees.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Regional players

• MOSAIC BC: Vancouver-based immigrant-serving agency offering settlement, language, employment, and community programs. Comparable as a multi-service refugee/immigrant nonprofit, but primarily serves Western Canada rather than Quebec.
• Immigrant Services Society of BC (ISSofBC): British Columbia's largest immigrant-serving agency, providing settlement, refugee, and language services. Comparable in scale and program breadth; operates on the opposite coast from Welcome Collective.

Direct peers

• COSTI Immigrant Services: Major Greater Toronto Area nonprofit delivering settlement, language, and employment services to immigrants and refugees. Comparable operating model: charity-funded, multi-program suite serving precarious-status newcomers with material and social support.
• Catholic Crosscultural Services: Toronto-based nonprofit providing settlement services to newcomers and refugees, including material aid, language training, and case management. Direct comparable in mission and multi-program delivery model, though operating in a different province.
• The Refugee Centre Montreal: Montreal-based nonprofit supporting refugee claimants with information, accompaniment, and advocacy. Shares target population, geography, and psychosocial support focus with Welcome Collective.
• Maison du Père: Montreal-based charitable organization providing shelter, food, and social reintegration services to vulnerable populations including newcomers. Comparable as a Montreal-rooted nonprofit delivering material aid and psychosocial support to marginalized clients.
• Action Réfugiés Montréal: Montreal-based nonprofit providing direct support and accompaniment to refugee claimants and asylum seekers. Most directly comparable peer given shared geography, mission, and refugee-claimant target population.

Others

• Canadian Council for Refugees: National umbrella organization coordinating refugee advocacy across Canada and a current Welcome Collective partner. Comparable as a refugee-focused nonprofit network, though it operates primarily as an advocacy coalition rather than direct service provider.

Emerging players

• Share The Warmth (Bonhomme Hiver): Montreal-based charity distributing winter clothing and seasonal aid to people in need. Partial overlap with Welcome Collective's Bienvenue L'hiver program; comparable as a small community-driven material aid nonprofit in the same city.

Broad incumbents

• YMCA Quebec — Newcomer Programs: Established Quebec institution with dedicated newcomer settlement, language, and integration programs across multiple cities. Larger umbrella organization with overlapping newcomer support services; offers broader programming rather than specializing in refugee claimants.

Market position

Strengths3 records

Weaknesses2 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xinstagram.com/welcomecollective
• Instagraminstagram.com/welcomecollective

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Welcome Collective