Integrated Technical Services Middle East

What Integrated Technical Services Middle East does

Integrated Technical Services Middle East (ITSME) is a privately-held, founder/owner-operated facilities maintenance and cleaning services company headquartered in Dubai, United Arab Emirates, founded in 2017. The company serves both residential properties (homes, villas, apartments) and a wide range of commercial segments including offices, hotels, retail spaces, shopping malls, schools, sports facilities, restaurants, and industrial sites across the UAE. ITSME does not operate a proprietary software platform; its core competency is the delivery of skilled trade services by a curated workforce of technicians with Dubai-specific maintenance experience, supported by ISO 9001, ISO 14001, and OHSAS 18001 certifications.

The company's product portfolio spans approximately 25 service categories organised into five broad groups: (1) core cleaning services (home, office, carpet, window, deep cleaning); (2) building maintenance (air conditioning, electrical, plumbing, painting, carpentry, handyman); (3) specialised installation services (CCTV, biometric access control, structured cabling, Wi-Fi, public address systems); (4) construction and finishing services (tiling, plastering, cladding, partitions, false ceilings, masonry, engraving); and (5) specialised cleaning and exterior works (swimming pools, curtains and blinds, landscaping). The offering is delivered through a direct-to-consumer field service model with intake via the company's website (itsme.ae), phone (+9714 397 1999), WhatsApp (+971 58 115 7377), and email ([email protected]), with 24/7 availability and stated response times of one hour.

ITSME's business model combines three revenue streams: (1) one-time maintenance and repair service calls, (2) project-based installation and fit-out engagements (including office fit-out and electromecanical equipment installation), and (3) recurring Annual Maintenance Contracts (AMC) covering HVAC and other equipment on subscription terms. Pricing is quote-based and not publicly disclosed, with free phone quotes and free site surveys offered for larger projects. The company does not use intermediaries, resellers, or distribution partners; customers engage ITSME directly. Marketing is conducted primarily through the company website and direct outreach channels rather than paid digital campaigns, and the company holds no patents, recorded funding rounds, M&A activity, or disclosed leadership hires in the available data.

Name

Integrated Technical Services Middle East

Legal name

Integrated Technical Services Middle East

Website

https://itsme.ae

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

ITSME is a Dubai-based facilities maintenance and cleaning services company serving residential and commercial properties across the UAE. It delivers 25+ services — including cleaning, HVAC, electrical, plumbing, carpentry, CCTV, structured cabling, and fit-out — via a direct field service model and annual maintenance contracts.

Ownership category

akta.pro rank

Product category

Facility Maintenance Services

NAICS

Security Systems Services (except Locksmiths) (561621), Electronic and Precision Equipment Repair and Maintenance (8112)

SIC

Services-Facilities Support Management Services (8744), Services-Management Services (8741)

akta.pro industry

PRIMARYBPAEAJAN

ITSM Managed Services (Run/Operate/Optimize)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

• Facility maintenance services
• Cleaning services
• HVAC maintenance
• Handyman services
• Building maintenance

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Maintenance and Repair Services: ITSME generates revenue through providing a comprehensive range of maintenance and repair services to residential and commercial properties. Services include air conditioning maintenance, electrical work, plumbing, cleaning, and specialized services like CCTV installation, Wi-Fi solutions, and swimming pool maintenance. Revenue is earned through both one-time service calls and recurring maintenance contracts.
2. Installation and Fit-out Services: The company provides installation services for various systems including air conditioning units, CCTV systems, access control systems, structured cabling, office fit-outs, and renovation work. These are typically one-time project-based engagements.
3. Annual Maintenance Contracts: ITSME offers Annual Maintenance Contracts (AMC) for HVAC systems and other equipment, providing recurring revenue through preventive maintenance programs. Contracts range from basic annual maintenance to comprehensive packages including coil coating, air duct cleaning, and IAQ inspections.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Integrated Technical Services Middle East (ITSME) is a Dubai-based maintenance company providing comprehensive cleaning, technical, and installation services for residential and commercial properties. The offering covers 25+ service categories including AC/HVAC servicing, electrical, plumbing, carpentry, painting, masonry, tiling, CCTV and access control installation, structured cabling, Wi-Fi solutions, swimming pool maintenance, and office fit-outs. Services are delivered through qualified technicians dispatched directly to customer locations across the UAE on a 24/7 basis, with both one-time engagements and annual maintenance contracts available.

Product overview

ITSME (Integrated Technical Services Middle East) is a maintenance company operating in Dubai that provides a comprehensive portfolio of cleaning and maintenance services for both residential and commercial properties. The company operates as a single unified service offering rather than a platform-plus-modules architecture. Services are organized into five broad categories: (1) Core cleaning services including home, office, carpet, window, and deep cleaning; (2) Building maintenance services including air conditioning, electrical, plumbing, painting, carpentry, and handyman work; (3) Specialized installation services including CCTV, biometric access control, structured cabling, Wi-Fi solutions, and public address systems; (4) Construction and finishing services including tiling, plastering, cladding, partitions, false ceilings, masonry, and engraving; and (5) Specialized cleaning and maintenance including swimming pools, curtains/blinds, and exterior works. The company also offers Office Fit Out and Maintenance Contract services for ongoing client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Cleaning Services Comprehensive cleaning services for residential and commercial properties including home cleaning, move in/out deep cleaning, carpet and sofa cleaning, office cleaning, water tank cleaning, window cleaning, marble/tile/parquet polishing, after construction cleaning, steam cleaning, special events cleanup, and commercial power washing.
• Air Conditioning Services Full range of AC services including duct cleaning, coil cleaning, filter cleaning, indoor air quality testing, HVAC maintenance, troubleshooting, AC systems installation, kitchen exhaust and laundry duct cleaning, indoor air purification, and annual maintenance contracts.
• Carpentry and Flooring Contracting Professional carpentry services including wooden partition, door repair, lock and handle repair, door replacement and installation, floor repair and installation, and gypsum ceiling repair.
• Electromecanical Equipment Installation and Maintenance Services in construction, interior designing, building maintenance and turnkey solutions for commercial and residential units, villas, high-rise buildings, hotels, and commercial complexes.
• Plaster and Cladding Works Interior and exterior plastering and cladding services including ceiling plastering, wall plastering, stone cladding, domestic and commercial plastering, rendering, and damp proofing.
• Floor and Wall Tiling Works Professional tiling services for commercial and residential customers including mosaic, marble, natural stone, terracotta, epoxy flooring, and bathroom and kitchen tiling.
• Wall Paper Fixing Wallpaper installation, maintenance, repair and replacement services for residential and commercial properties.
• Handyman Services General handyman services covering plumbing, electrical, painting, drywall, carpentry, and roof repairs for residential properties.
• Electrical Fitting and Fixture Services Electrical repairs, inspection, maintenance and installation services including panel inspection, wiring, LED upgrades, and emergency electrical services.
• CCTV Systems CCTV installation, access control, door entry installation, remote monitoring, and maintenance services for residential, corporate, educational, leisure and retail sectors.
• Biometric Access Control Systems Time and attendance systems and access control solutions for monitoring and managing building security and employee attendance.
• Structured Cabling Network infrastructure cabling including data, voice, video, fiber optics, and structured cabling installation for commercial and residential spaces.
• Wi-Fi Solutions Wireless network design, implementation, and security solutions including office wireless networks, wireless bridge installations, and network upgrades.
• Public Address System Electronic sound amplification and distribution systems with voice alarm capabilities for factories, offices, hotels, shopping malls, schools, and sports facilities.
• Engraving and Ornamentation Works Decorative concrete engraving and ornamentation services including patterns on brick, tile, stone, and pavers for aesthetic enhancement of buildings.
• Masonry Work Masonry services including marble and tile fixing, decorative finishes, gypsum work, block work, and plaster work.
• Exterior Works Lawn care, landscaping and grounds maintenance services including lawn mowing, fertilizing, aeration, hedge trimming, mulching, weed control, and landscape installation.
• Partitions and False Ceiling Contracting Installation of suspended ceilings and partitioning for commercial and domestic sectors including plasterboard systems, metal track systems, and glazed partition systems.
• Painting Services Interior and exterior painting services for residential, commercial, public, and industrial buildings including special finishes, deco painting, industrial painting, and gypsum wall painting.
• Maintenance Contract Annual maintenance contracts for ongoing building and facility maintenance services.
• Office Fit Out Office design, fit out and refurbishment services including workplace designs, furniture solutions, and end-to-end project management.
• Plumbing (Sanitary Installation and Pipes Repairing) Comprehensive plumbing services including bathroom and kitchen renovation, water tank cleaning, pipe repair, water heater services, and drainage solutions.
• Carpet Installation Carpet installation services for residential and commercial properties including carpet fitting and interior design solutions.
• Swimming Pool Cleaning and Repairing Swimming pool, jacuzzi, water tank, irrigation system, sauna, spa and fountain maintenance, cleaning, repair, and testing and commissioning services.
• Curtain and Blinds Installations and Hanging Curtain and blind installation services including metal blinds, plastic blinds, roller shades, motorized blinds, and curtain rod installation.

Quantifiable outcome

• 24/7 service availability with response within an hour if needed
• +3 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Fixit Arabia: UAE-based home and commercial maintenance services provider offering plumbing, electrical, AC, and handyman services. Comparable to ITSME in residential/light commercial maintenance segment with similar Dubai/UAE footprint.
• EviroFM: UAE-based facilities management provider focused on residential communities and commercial buildings, offering cleaning, maintenance, and landscaping services. Comparable to ITSME in customer segment mix and Dubai/UAE focus.

Direct peers

• Imdaad Group: Dubai-based integrated facilities management company providing cleaning, maintenance, security, and building services to residential, commercial, and industrial clients. Closely comparable to ITSME in customer base, geographic footprint, and integrated service delivery model.
• Emrill Services: Dubai-headquartered FM company providing integrated hard and soft services including cleaning, maintenance, security, and hospitality services. Direct competitor in the same Dubai/UAE maintenance and cleaning market as ITSME.
• EFS Facilities Services: UAE-based facilities management provider offering cleaning, maintenance, security, and soft/hard FM services across the Middle East. Comparable service portfolio and customer segments to ITSME, though at a larger scale.
• Farnek Services LLC: UAE-headquartered facilities management and maintenance provider offering integrated FM, cleaning, and technical services across residential and commercial properties. Direct overlap with ITSME in service breadth, customer segments, and geographic focus on Dubai/UAE.

Broad incumbents

• Sodexo Middle East: Global FM and food services major with substantial operations across the UAE and broader Middle East. Provides overlapping facility management, maintenance, and cleaning services as part of a much wider portfolio, competing with ITSME on enterprise contracts.
• Serco Middle East: Global public services and facilities management company operating across the UAE and GCC, including building maintenance and soft services. Competes with ITSME for larger institutional and government facility management mandates.
• ISS A/S (Middle East operations): Global facility services company with significant presence in the UAE providing cleaning, maintenance, security, and workspace services. Overlaps with ITSME on integrated FM offerings but at substantially larger scale and global footprint.

Regional players

• City Building Contracting (CBC): UAE-based general contracting and building maintenance firm providing construction, fit-out, and facility maintenance services. Overlaps with ITSME on the fit-out, maintenance, and general contracting side of the business.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/infoitsme.ae
• LinkedInlinkedin.com/company/integrated-technical-services-middle-east

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Integrated Technical Services Middle East