Inclusio

What Inclusio does

Inclusio is a Belgrade-based private company that operates a dual-app mobile platform designed to bridge the communication gap between people with disabilities and employees at physical venues such as banks, retail locations, and municipal offices. The platform consists of the Inclusio User App, which enables individuals with disabilities to locate accessible venues, announce their visit in advance, call for assistance upon arrival, configure personalized profiles, and use accessibility-tailored tools and a customizable interface, and the Inclusio Partner App, which notifies business employees in real-time when a person with a disability arrives and surfaces the user's disability type and specific assistance instructions. The system is delivered through three integration models: app installation on employee devices, pre-installed tablets delivered to partner locations, or software integration with the partner's existing technology stack. Underlying technology comprises a mobile application platform for iOS and Android with real-time notification infrastructure, customizable UI components, and location mapping for partner venues.

The company follows a two-sided business model. The User App is distributed free of charge through the Apple App Store and Google Play, monetized indirectly as a user acquisition channel, while the Partner App is offered to businesses and municipalities on a subscription or licensing basis with quote-based pricing that scales with the number of locations. The go-to-market motion is dual: product-led growth and community referrals for end users, paired with enterprise field sales, on-site implementation, staff training, and customized proposals for business clients. Customer segments include people with disabilities (consumer) and business clients in telecommunications, banking, retail, and government/municipalities (B2B), with named enterprise partners A1 (telecom, 2023) and OTP Banka (banking, 2024). The company is privately held and founder-led, incorporated as Inclusio DOO Beograd, with 1-10 employees, GDPR-compliant data practices, and current operations focused on Serbia with stated ambition for the broader Southeast Europe region.

Name

Inclusio

Legal name

Inclusio DOO Beograd

Website

https://inclusio.rs

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Inclusio is a Belgrade-based mobile platform operator offering a dual-app system that connects people with disabilities with employees at physical venues. The consumer app is free, while the company monetizes through enterprise subscriptions with businesses and municipalities.

Ownership category

akta.pro rank

Product category

Assistive Technology Software

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industry

AT Funding, Procurement & Compliance Support (IEP/504 Documentation) (EDAKAIAJ)

Keywords

• Accessibility mobile app
• Disability assistance platform
• Assistive technology software
• Inclusive customer service
• Accessibility compliance software

Headquarters

HQ city

Belgrade

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Business/Enterprise Licensing: Inclusio offers its Partner App system to businesses on a subscription or licensing basis. Pricing varies based on the number of locations implementing the system. The company provides flexible integration models including app installation on employee devices, tablet delivery with pre-installed software, or integration with existing business software. Pricing is quote-based and tailored to each business client's needs and scale.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Inclusio operates a dual-app mobile platform that bridges the communication gap between people with disabilities and employees at physical venues. The free Inclusio User App enables individuals with disabilities to find accessible locations, announce visits, and request assistance, while the subscription-based Inclusio Partner App notifies business employees in real-time when a user with a disability arrives and provides guidance on how to assist. The system is deployed to businesses via employee app installation, pre-installed tablets, or integration with existing business software.

Product overview

Inclusio is an innovative mobile platform consisting of two complementary products: the Inclusio User App for people with disabilities and the Inclusio Partner App (also referred to as the Client App) for businesses. The User App enables individuals with disabilities to find accessible locations, announce their visit in advance, call for assistance upon arrival, customize the interface to their needs, and use smart tools tailored to their specific disability. The Partner App enables business employees to receive real-time notifications when a person with a disability arrives, view instructions on how to assist, and track visitations. The system is delivered through three flexible deployment options: app download onto employee devices, pre-installed tablets delivered to locations, or integration with the partner's existing software. The platform operates on a free model for users and a subscription/licensing model for business partners, with pricing varying by number of locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Inclusio User App Free mobile application for iOS and Android designed for people with disabilities. Enables users to find accessible locations on a map, announce their visit ahead of time, call for assistance upon arrival, customize the user interface (text size, bold weight, colors), create a personalized profile describing their disability and needs, and access smart tools tailored to different disability types.
• Inclusio Partner App (Client App) Business-facing mobile application for iOS and Android that notifies employees in real-time when a person with a disability arrives at a partner location. Displays the user's disability type and personalized assistance instructions derived from their profile, and tracks visitations for partnered businesses. Offered to enterprises via three deployment options: employee app installation, pre-installed tablet delivery, or integration with existing business software.

Quantifiable outcome

• 87% of surveyed users would switch to a brand that uses the Inclusio system
• +2 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered core and minor.

• OTP BankacoreChannel Partner/ Reseller/ Distributor · 1 January 2024OTP Banka, a major Serbian bank, partners with Inclusio to serve customers with disabilities at their branches. OTP Banka became the second partner in 2024.
• A1coreChannel Partner/ Reseller/ Distributor · 1 January 2023A1, a major Serbian telecommunications company, partners with Inclusio to provide accessibility services to customers with disabilities at their retail locations. A1 was the first partner to implement the Inclusio system in 2023.
• NTP Beograd (Science Technology Park Belgrade)coreStrategic or Co-development PartnerScience Technology Park Belgrade supports Inclusio through the Raising Stars Program, providing mentorship and resources. The park also implements Inclusio at its facilities.
• Obrenovac MunicipalitycoreChannel Partner/ Reseller/ DistributorObrenovac Municipality partners with Inclusio to provide accessibility services to residents and visitors with disabilities at municipal facilities.
• Let's ReframeminorStrategic or Co-development PartnerLet's Reframe is a social enterprise partner supporting disability inclusion initiatives. Partnership focuses on collaborative efforts for disability awareness and accessibility.
• D24 (Digitas24)minorChannel Partner/ Reseller/ DistributorD24 (Digitas24) is a digital agency partner that has implemented the Inclusio system at their location.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Aira: Aira provides on-demand visual interpretation for blind users via smart glasses and a live agent network. It overlaps on the assistive technology for visually impaired users side, with a paid subscription model.
• GoodMaps: GoodMaps provides indoor mapping and wayfinding for accessible venues using LiDAR-based maps. It overlaps with Inclusio's value proposition of helping disabled users navigate and locate accessible locations.
• NaviLens: NaviLens uses computer-vision-readable color codes for indoor wayfinding, primarily for blind and low-vision users. It is comparable to Inclusio as a venue-based accessibility technology for the visually impaired.

Broad incumbents

• Microsoft Soundscape: Microsoft Soundscape (now discontinued as a standalone app) explored 3D audio-based navigation for blind users. As part of Microsoft's broader accessibility initiatives, it represents the incumbent-tech-player risk to niche accessibility startups like Inclusio.

Direct peers

• RightHear: RightHear provides Bluetooth beacons and a mobile app that help blind and visually impaired users navigate indoor venues, with a business-facing onboarding model. It is a direct functional peer to Inclusio's venue-accessibility value proposition.
• Be My Eyes: Be My Eyes connects blind and low-vision users with sighted volunteers and companies via a live video call app. It is the closest direct competitor in disability-assistance mobile apps, though it focuses on visual interpretation rather than in-person venue assistance.
• Wheelmap / Sozialhelden: Wheelmap is an OpenStreetMap-based crowd-sourced map of wheelchair-accessible places, run by Sozialhelden. It overlaps with Inclusio's mapping and location-discovery features for disabled users.
• AccessNow: AccessNow is a mobile app that lets users find and rate the accessibility of venues worldwide, focusing on wheelchair access. It shares the dual-sided disability-and-business accessibility model with Inclusio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php?id=61552262913549
• LinkedInlinkedin.com/company/inclusiodoo
• Instagraminstagram.com/inclusio.rs

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Inclusio