TRS Recovery Services

What TRS Recovery Services does

TRS Recovery Services, Inc. is a US-based check collection and returned-check management firm founded in 1992 and operating as a wholly-owned subsidiary of Fiserv, Inc. (NASDAQ: FISV). The company employs approximately 200 people supporting inbound and outbound call operations, with headquarters in Marietta, Georgia and a payment-processing mail address in Coral Springs, Florida. TRS is licensed to operate in multiple states including New York, Maryland, and Nevada (NMLS# 920823) and is registered as a debt collection agency.

The company's product set centers on recovery of returned-check losses for merchants. Core offerings include a collection services operation delivered via inbound/outbound call centers, an Interactive Voice Response (IVR) payment system supporting English and Spanish, an online payment portal (Pay Now / Pagar Ahora) hosted on Fiserv infrastructure, and a consumer-services suite covering dispute/validation, bankruptcy notification, forgery/identity theft reporting, and general inquiry handling. Payment acceptance spans cash, credit card, money order, check, EFT, debit card, and web channels. Consumer dispute and inquiry requests are processed within a stated 30-day window.

TRS generates revenue on a contingency or transaction-fee basis, charging merchants (retailers, grocers, and financial institutions) for successful recovery of returned checks. Go-to-market is B2B and relationship-driven rather than marketing-led; pricing is not publicly disclosed. The company does not operate outside the United States. Strategic positioning leverages Fiserv's payment infrastructure, multilingual compliance posture (especially in NYC), and a stated focus on retaining merchant-customer relationships by treating consumers respectfully during collection.

Name

TRS Recovery Services

Legal name

TRS Recovery Services, Inc.

Website

https://trsrecoveryservices.com

Company type

Private

Founded year

1992

Operating status

Operating

Short description

TRS Recovery Services is a US subsidiary of Fiserv that recovers returned-check losses for retailers, grocers, and financial institutions via inbound/outbound call centers, IVR, and web-based payment portals under contingency-fee contracts.

Ownership category

akta.pro rank

Product category

Debt Collection Services

NAICS

Collection Agencies (56144), Collection Agencies (561440)

akta.pro industry

PRIMARYBPAAAEAE

Debt Recovery & Asset Recovery (Repossession Coordination, Collateral Recovery)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Collections, Recovery & Skip Tracing Services

SECONDARYBPAAAAAG

Collections, Recovery & Skip Tracing Contact Centers

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)

SECONDARYFSABALAN

Collections & Recoveries Operations (Delinquency, Workout Support)

Financial & Insurance/Banking (Commerical, Retail & Consumer)/Banking Operations & Shared Services (Back Office, BPO/SSC)

Keywords

• Debt collection services
• Check recovery services
• Merchant collections
• Payment processing services
• Consumer dispute resolution

Headquarters

HQ city

Greenville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Collection Services for Check Losses: Collection services provided to merchants allowing them to effectively recover check losses. Revenue is generated through contingency fees or transaction fees based on successful debt recovery for retailers, grocers, and financial institutions.
2. Payment Processing: Processing consumer payments via credit card (Visa, MasterCard), phone payments, and mail-in payments (cashier's check or money order). Fees may be embedded in transaction processing.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels1 record

Core offering

TRS Recovery Services is a debt collection and check loss recovery service provider that contracts with merchants (retailers, grocers, financial institutions) to recover unpaid checks. It delivers these services through approximately 200 employees operating inbound and outbound call centers, supplemented by IVR technology, a Fiserv-integrated online payment portal, and consumer-facing dispute, bankruptcy, forgery/identity-theft, and inquiry workflows.

Product overview

TRS Recovery Services is a premier debt collection service provider operating as a subsidiary of Fiserv, Inc. The company offers a unified collection services platform that helps merchants recover check losses through multiple channels. The core product portfolio includes collection services with inbound/outbound call support, an online payment portal (Pay Now/Pagar Ahora), debt dispute and validation services, bankruptcy notification handling, forgery/identity theft reporting, and general inquiry services. Supporting technology includes IVR technology for automated payments and multi-language support (English/Spanish). All services are accessible via online portals, phone, fax, and mail.

Differentiator

Problem solved

Functional benefit

Products and services

• Collection Services Outsourced debt collection services for merchants recovering consumer check losses, delivered via inbound and outbound call centers with approximately 200 employees serving retailers, grocers, and financial institutions.
• Pay Now Online Payment Portal Online payment processing service enabling consumers to settle TRS-managed debts via Visa or MasterCard through the Fiserv-integrated Pay Now portal using a TRS Reference Number.
• Pagar Ahora (Spanish Payment Portal) Spanish-language version of the online payment portal allowing Spanish-speaking consumers to make debt payments, particularly aligned with NYC Spanish-language service requirements.
• Dispute/Validation Service Service enabling consumers to request verification of debts, dispute liability, or report issues such as double charges, with a documented 30-day processing and response time.
• Bankruptcy Notification Service Service for consumers to notify TRS of bankruptcy filings, requiring documentation including petition copies, case numbers, and court location information.
• Forgery/Identity Theft Reporting Service Service for victims of forgery, counterfeiting, or identity theft to report fraud and dispute associated debts, accepting police reports, FTC Identity Theft Reports, and bank affidavits.
• Inquiry Service Service enabling consumers to inquire about debts, request letters confirming payment status or debt identification, or request that TRS stop calls or notices to specific numbers or addresses, with 30-day processing.

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• Pioneer Credit Recovery: Established third-party collection agency with call-center operations serving federal, state, and commercial clients. Comparable inbound/outbound operational model and similar scale.
• CBE Group: Outsourced collections provider serving utilities, telecommunications, financial services, and retail with call-center-led recovery. Overlapping customer verticals and similar delivery model to TRS.
• TeleCheck: Also a Fiserv-owned service, TeleCheck provides check verification, acceptance, and guarantee services to merchants. While TeleCheck focuses on the front-end check acceptance decision, it directly shares TRS's merchant base and Fiserv infrastructure, making it the most comparable peer.
• AllianceOne: Customer care and third-party collections provider with inbound/outbound contact-center capabilities serving financial services, telecom, and retail. Strong overlap with TRS in customer verticals and contact-center delivery.
• Phillips & Cohen Associates: One of the largest U.S. specialty agencies for returned-check collections, with a similar B2B go-to-market serving retailers, grocers, and financial institutions. Closest direct competitor in the niche check-loss recovery vertical.
• Enhanced Recovery Company (ERC): Diversified customer-management and third-party collections firm serving consumer and commercial creditors. Comparable in its use of inbound/outbound contact centers and multi-channel payment processing for recovered accounts.
• GC Services: Large U.S. collections agency operating inbound/outbound call centers for commercial and consumer debt recovery, with significant retail and financial-services client relationships. Similar scale and delivery model.
• Convergent Outsourcing: A major third-party debt collection agency providing inbound/outbound call-center-based recovery services across consumer debt categories. Comparable in operating model (call-center driven, multi-channel) and overlapping retail/financial institution client base.

Broad incumbents

• Encore Capital Group (Midland Funding): Public debt buyer and collector with broader consumer credit portfolio (credit cards, auto, telecom). While not a direct niche competitor in check recovery, it represents a much larger incumbent in adjacent debt-buying/collections space that increasingly bids for retail and financial-institution portfolios.
• PRA Group: Global acquirer and collector of nonperforming loans with broad call-center infrastructure. Comparable in collections capability and customer base overlap with financial institutions, though operating at significantly larger scale across multiple asset classes.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TRS Recovery Services